2. A good company aims to keep its employees happy because happy people are more productive people. But⊠How Do You Know if People are Happy in their Jobs?How do you know whether the employees are spending their time on value-added activities?
3. Case Study A recent data analysis inside a company indicated that the employees in a certain job category were leaving the company at twice the rate as the company average.
6. What is a Survey? Survey refers to a quantitative research; a method used to collect in a systematic way, information from a sample of individuals. Quantitative Research
7. What is a Survey? A survey may focus on different topics such as preferences (e.g., for doing a specific task), behavior (e.g., time management), or factual information (e.g., job category), depending on its purpose.
8. Survey Structure A survey consists of a number of questions that the respondent has to answer in a set format. It may contain open-ended questions, closed-ended questions, or both.
9. Closed-Ended Questions Closed-Ended Questions are a form of questions that can be answered using preset choices. Response Scales: Dichotomous Nominal Ordinal â Likert Scale
19. Examples of Likert Scale Currently, how satisfied are you with your job overall? (Job Satisfaction) Currently, how committed are you to your organization? (Organizational Commitment) 1 2 3 5 4 1 2 3 5 4 Very Dissatisfied Dissatisfied I am not sure Very Satisfied Satisfied Not at All To a Very Little Extent To Some Extent To a Very Great Extent To a Great Extent
21. Open-Ended Questions Ask the question and let the respondent (employee) give you their answer. Examples: What is the best thing about working at � What is the worst thing about working for � If you could do one thing to make ⊠more effective overall, what would it be?
22. Continuous Scale Continuous scale measures continuous variables and is used to answer an open-ended question. A continuous variable is one for which a subject or observation takes a value from an interval of real numbers (e.g., age, height, income).
23. Back to our Case Study A survey was developed to request the opinions of nearly 2,000 employees that hold this job title.
24. Survey Contents A long list of the tasks that were involved in performing the job, a data field to enter the number of hours spent on each activity per week, and a field from 1 to 5 ranking the importance of each activity for the business.
27. Survey Conclusion Employees are spending a great deal of time on some activities although these activities are of little value to the company.
28. Decisions These activities should be put on a list for possible elimination, automation or process improvement to reduce the time spent on them. A prioritized list can now be provided to a team of improvement experts (employees).
29. What did they Do? Teamed up with process experts, these employees have the greatest motivation to participate since the end result is a better work environment for them.