Tobias Fehrer, Dominik A. Fischer, Sander J.J. Leemans, Maximilian Röglinger, Moe T. Wynn, An assisted approach to business process redesign,Decision Support Systems, Volume 156,2022,113749, ISSN 0167-9236, https://doi.org/10.1016/j.dss.2022.113749
Paper sharing_An assisted approach to business process redesign
1. An assisted approach to
business process redesign
From Decision Support Systems
Tobias Fehrer, Dominik A. Fischer, Sander J.J. Leemans, Maximilian Röglinger, Moe T. Wynn
Presenter ：CHEN,YOU-SHENG (Shane) 2022/09/22
4. Presents a conceptualization of
assisted business process
redesign (ABPR).
● improving business processes
● based on redesign patterns
Purpose
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4
5. There are several methods (redesign of
business processes) are mainly performed
manually and require both creativity and
business process expertise,
which is often hard to combine in practice
Findings
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5
6. Adopting the DSR
paradigm in conjunction
with RA development as
a research method
Methodology
• propose a reference architecture
(RA)
• provide a prototypical
instantiation of the ABPR RA and
involved BPM experts
Originality
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6
8. Introduction
• Business process redesign (BPR) is concerned with the improvement of business
processes to address previously identified process-related issues (M. Dumas et al., 2018)
• Organizations often conduct workshops with consultants to analyze challenges and
opportunities and manually generate BPR options (G. Zellner, 2011)
• Often lack instructions that guide users through steps to redesign alternatives
• Depend on the creativity and expertise of the project team to find valuable solutions
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9. Introduction
• Tools are an essential means to manage the
complexity of business processes and to help
with improvement and deployment
• Tool-based automation and guidance of BPR
tasks on the one hand and the incorporation
of domain expertise on the other hand
difficult to retrieve
hard-coded
few redesign patterns
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12. Structured procedure
2005
M. Jansen-Vullers,
H.A. Reijers
A structured procedure help make BPR results more reproducible
2012
M.M. Essam, S.
Limam Mansar
Describe 5 consecutive steps for generating change options for
existing process models
Step 1, process modeling, poses several challenges
-- to discover simulation models from event data automatically
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13. Structured procedure
2005
Reijers and Limam
Mansar
Present 29 redesign patterns derived from literature and practical
experience of BPR projects
2017 Souza et al.
To identify suitable process parts and apply the process redesign
using implemented heuristics
Step 2, results in a list of applicable redesign patterns and process parts
-- redesign patterns broaden the solution space of redesign options
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14. Structured procedure
2014 M. Lang et al.
The uncertainty about the actual impact of the redesigns on the
business process at hand
2015 A. Koschmider, A. Oberweis
Process model recommender systems suggest generic design
choices from a process repository ranked based on user preferences
2018 M. Fellmann et al.
Step 3, the decision on the specific change options
-- an evaluation of concrete redesign choices
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15. Structured procedure
2009 Netjes et al.
a set of 4 complex redesign operations (i. e., parallel, sequence, unfold, and merge
functions) can be applied to specific process parts and execute the operation to
redesign the process.
2010 W.M.P. van der Aalst
assessing the change options' value and effect on performance objectives
before implementing those is crucial for the success of BPR projects
2015 M. Leyer et al.
Step 4a, concerns redesigning the process
-- applying the selected redesign pattern(s) to the identified process part
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16. Structured procedure
2010 W.M.P. van der Aalst
simulation has been proven useful for evaluating the effects of redesign patterns
on process performance
2014 Schunselaar et al.
to simulate multiple automatically generated process variants from a configurable
family of simulation models at once
2021 Lopez-Pintado ´ et al.
presents a multi-objective process performance optimization concerning the
trade-off between cycle time and resource costs
2021
Pourbafrani
et al.
propose an interactive approach that simulates and compares configurable process
alternatives modeled as process trees
Step 4b, concerns the evaluation via employing simulation studies
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17. Structured procedure
2017 A. Souza et al.
These event logs can then be analyzed using the same process mining
techniques applied when examining real-world event logs
2010 W.M.P. van der Aalst The final validation is made by experts
Step 5, concerns the decision on to-be process models
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18. Structured procedure -presented
2010 Netjes et al.
The PrICE toolkit suggests iterating oversteps 2–4 so that performing local
updates to an existing process aims to improve performance incrementally
2012 M.M. Essam et al.
To iterate oversteps 1–5 fully automated but lack evaluation and instantiation of
their proposal
2011
F. Niedermann
et al.
The dBOP approach is a business process optimization
platform consisting of 3 architectural layers that help to integrate,
analyze, and optimize processes continuously (steps 1–5).
It enforces a rigorous methodology that may limit flexibility and creativity
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20. justified the research problem
Problem identification
defined DOs for a solution
definition of DOs
derive a procedure for creating
a process redesign option
Design and development
expert interviews,
conduct workshops
Demonstration
proposing 4 evaluation activities
(EVAL1 to EVAL4)
Evaluation
to share findings,
publish the source code
Communication
DSR (design science research)
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22. Design objectives
Process redesign
guidance
DO 1
Facilitation of
redesign patterns
DO 2
Performance
objectives
DO 3
Interactive
integration of
domain knowledge
DO 4
Flexible
incorporation of
data
DO 5
Modeling
Identify options
Evaluate the effect
Integration Compare
Interactive assistive
approach to BPR
Automated detection
Standardized
(process)
data formats
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23. • To (semi-)automates
the selection of
redesign patterns
• Integrate static
process measures
Moderate Elevated High
AL1 AL2 AL3 AL4
• High automation
• Guiding rules to derive
assumptions for
feasible redesigns
• Recommended that have
proven useful for achieving
the performance objective
predefined by the user
Low
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• Recommendations
interactively request
this information from
the user
ABPR concept
28. The BPM field from
Germany
4/ doctoral candidates
1/ post-doc
Round A
With practical BPR experience from
Australia (post-docs or professors)
3/ senior academics
Round B
Ex-ante evaluation: design validation (EVAL2)
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We requested feedback on the ABPR concept regarding its understandability and feasibility
30. Ex-post evaluation: Artificial setting (EVAL3)
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A process consulting Firm
3/ consultants
CASE 1
A large German municipal company
1/ consultants
1/ process owner
CASE 2
We strives for proof of applicability through valid artifact instantiations
37. should be improved
in further research
The amount of currently
implemented redesign
patterns
needs to be both understood
by the users and searched for
improvements within the tool
Big and complex
processes
should provide further
guidance in acquiring high-
quality process models in
terms of input data
To create accurate
simulation models is not
readily available
Limitations
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38. Conclusion and outlook
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We addressed how assistive tools can improve BPR and
proposed a conceptualization for ABPR
We discussed the design specification and the prototype
with experts from academia and industry
We conducted a case study in a naturalistic setting to
demonstrate ABPR's usefulness
Our work is the first to interactively integrate domain and
use case knowledge into the pattern application
To Support BPR and an approach in which multiple options for
process improvement can be compared side by-side to save time,
foster creativity, and effectively leverage domain knowledge
40. RESOURCES
● Tobias Fehrer, Dominik A. Fischer, Sander J.J. Leemans, Maximilian Röglinger, Moe T.
Wynn, An assisted approach to business process redesign,Decision Support Systems,
Volume 156,2022,113749, ISSN 0167-9236, https://doi.org/10.1016/j.dss.2022.113749
● PPT template- Co-operative Company Business Plan | Google Slides & PowerPoint
(slidesgo.com)
● Microsoft Stock images (royalty-free images)
● Bing CC images
● KUKA公司網站 ,https://www.kuka.com/zh-tw
41. Extended learning
● 流程挖掘-Celonis ,https://www.bnext.com.tw/article/63934/celonis
對公司事件和log中的資料進行分析，協助企業輕易地從各部門系統中擷取資訊，並提供關鍵流程執行方式的詳細資訊，實現
簡化公司的內部流程。
● 硬编码和软编码的区别 ,https://blog.csdn.net/zmm911zmm/article/details/90715366
● The Value of a Formal Business Process Repository ,https://www.bpminstitute.org/resources/articles/value-formal-
business-process-repository
● camunda-modeler ,https://camunda.com/platform/modeler
● Camunda 快速入门 ,http://shaochenfeng.com/blog/camunda-
%E5%BF%AB%E9%80%9F%E5%85%A5%E9%97%A8/
● assisted-bpr-modeler ,https://dtdi.github.io/assisted-bpr-modeler/
● aBPR Tutorial ,https://github.com/dtdi/assisted-bpr-modeler/blob/gh-pages/aBPR%20Tutorial.pdf
● Top-K准确率介绍与实现 ,https://zhuanlan.zhihu.com/p/340760336
