Summaries of some chapters

1. Student’s Name:- Muhib E Nabi
Roll No:- 17490920-140
Class :- BBA ‘6TH
’
Subject:- Production and Operation management
Date :- 12-03-2020

2. Chapter 1 - Introduction to Operations Management
Operations Management:-
The business function responsible for planning, coordinating, and controlling the resources
needed to produce products and services for a company.
What is Role of OM?
OM Transforms inputs to outputs. Inputs are resources such as People, Material, and Money
Outputs are goods and services
OM’s Transformation Role
To add value :-
Increase product value at each stage. Value added is the net increase between output product
value and input material value.
Provide an efficient transformation Efficiency :-
Means performing activities well for least possible cost
OM Decisions
Strategic Decisions :- Set the direction for the entire company; they are
Tactical decisions: Focus on specific day-to-day issues like resource needs, schedules, &
quantities to produce. Strategic decisions less frequent Tactical and Strategic decisions must
align.

3. Chapter 2 - Operations Strategy and Competitiveness
The Role of Operations Strategy
Provide a plan that makes best use of resources which Specifies the policies and plans for using
organizational resources.
Developing a Business Strategy
A business strategy is developed after taking into many factors and following some strategic
decisions such as.
1. What business is the company in (mission)
2. Analyzing and understanding the market (environmental scanning)
3. Identifying the companies strengths (core competencies)
4. Operations Strategy :-is a plan for the design and management of operations functions
Operation Strategy developed after the business strategy .Operations Strategy focuses
on specific capabilities which give it a competitive edge – competitive priorities.
Strategic Role of Technology
Technology should support competitive priorities:-
Three Applications:-
1. Product technology:- Teflon, CD’s, fiber optic cable
2. Process technology:- – Flexible automation, CAD
3. Information technology:- POS, EDI, ERP, B2B
Technology for Competitive Advantage. Technology has positive and negative potentials.
Positive :- Improve processes. Maintain up-to-date standards. Obtain competitive advantage.
Negative :- Costly Promotes dependency. Risks such as overstating benefits.
Other Summary
The operations strategy focuses on developing specific capabilities called competitive priorities.
There are four categories of competitive properties:- cost, quality, time, and flexibility.
Technology can be used by companies to gain a competitive advantage and should be acquired
to support the company’s chosen competitive priorities.

4. Chapter 3 – Product & Process Design
Product Design & Process Selection:-
Product design :- The process of defining all of the companies product characteristics.Product
design must support product manufacturability (the ease with which a product can be made).
Process Selection :-- The development of the process necessary to produce the designed
product.
The Product Design Process:-
Idea development:- All products begin with an idea whether from:
1. customers
2. competitors or  suppliers
Reverse engineering: Buying a competitor’s product.
Product Design Process :- Idea developments selection affects
 Product quality
 Product cost
 Customer satisfaction
 Idea Development :-Someone thinks of a need and a product/service design to satisfy
its customers, marketing, engineering, competitors, benchmarking, reverse
engineering.
 Product Screening :- Every business needs a formal/structured evaluation process: fit
with facility and labor skills, size of market, contribution margin, break-even analysis,
return on sales.
 Preliminary Design and Testing :- Technical specifications are developed, prototypes
built, testing starts.
 Final Design :- Final design based on test results, facility, equipment, material, & labor
skills defined, suppliers identified.

5. Product design is the process of deciding on the unique characteristics and features of a
company’s product Process selection is the development of the process necessary to
produce the product being designed.  Steps in product include idea generation, product
screening, preliminary design and testing, and final design  Break-even analysis is a tool
used to compute the amount of goods that have to be sold just to cover costs.  Production
processes can be divided into two broad categories: intermittent and repetitive operation
project to batch to line to continuous