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Introducing
           Visa Mobile
           Payments for
           Developing Countries
           Examining User Experience and Its Impact on
           Adoption & Usage of Mobile Channels – Visa
           Mobile for Developing Countries




Mobile Banking & Payments for Emerging Asia Summit 2012 Prepaid and Emerging Markets | April 2012
Forward-Looking Statements
• These materials and discussion of them may contain forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform
  Act of 1995. These statements can be identified by the terms “anticipate,” "believe," "continue," "could," "estimate," "expect," "intend," "may,"
  "potential," "project," "should," "will" and other similar references to the future.
• Examples of such forward-looking statements may include, but are not limited to, statements we make about our response to the recent U.S. financial
  regulatory reform legislation, the effect of developments in regulatory and government investigations, our future strategic plans and goals, our pricing
  strategies, our data processing revenues, the number of transactions we process, our belief that there will be a global secular shift to electronic
  payments and our growth in that category, increased consumer and commercial spending, our liquidity needs and our ability to meet them, and our
  online payment, fraud and security management capabilities.
• By their nature, forward-looking statements: (i) speak only as of the date they are made, (ii) are neither statements of historical fact nor guarantees of
  future performance and (iii) are subject to risks, uncertainties, assumptions and changes in circumstances that are difficult to predict or quantify.
  Therefore, actual results could differ materially and adversely from those forward-looking statements because of a variety of factors, including the
  following:
  • The impact of the U.S. Wall Street Reform and Consumer Protection Act, including: its effect on issuers' and retailers' network selection for debit
    transactions; its effect on our financial institution customers and on debit interchange rates; its effect on other product categories, such as credit; and
    the adoption of similar and related laws and regulations elsewhere;
  • Developments in current or future disputes, including: interchange; currency conversion; and tax;
  • Macroeconomic and industry factors such as: currency exchange rates; global economic, political, health and other conditions; competitive pressure
    on customer pricing and in the payments industry generally; material changes in our customers' performance compared to our estimates; and
    disintermediation from the payments value stream through government actions or bilateral agreements;
  • Systemic developments, such as: disruption of our transaction processing systems or the inability to process transactions efficiently; account data
    breaches involving card data stored by us or third parties; increased fraudulent and other illegal activity involving our cards; failure to maintain
    interoperability between our and Visa Europe's authorization and clearing and settlement systems; loss of organizational effectiveness or key
    employees; changes in accounting rules or treatment; and
  • The other factors discussed under the heading "Risk Factors" herein and in our most recent Annual Report on Form 10-K and our most recent
    Quarterly Reports on Form 10-Q.
• You should not place undue reliance on such statements. Unless required to do so by law, we do not intend to update or revise any forward-looking
  statement, because of new information or future developments or otherwise.




   Mobile Banking & Payments for Emerging Asia Summit
   Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                                 Visa Confidential                                                          2
What Is Visa?

We are a payments technology company
that helps power the global economy
                                                                                                           1.85B
   We Are…                                                                                              Visa Cards5

   • Global payments technology
     company and enabler                                                                                                 15,700
                                                                                1.8M
   • Transaction-processing                                                     ATMs3
                                                                                                                         Financial
                                                                                                                        Institution
     network that connects                                                                                              Customers
                                                                                                          Visa Inc.
     cardholders, merchants                                                                            operates the
     and financial institutions                                                                           world’s
                                                                                                       largest retail
                                                                                                         electronic
                                                                                                         payments
                                                                                                         network1
   What We Are Not…                                                                                                       $3.3T
                                                                                $5.2T
   • Credit card issuer                                                    Total   Volume2
                                                                                                                        Payments
                                                                                                                         Volume
   • Lender
   • Exposed to consumer                                                                                    71B
     credit risk                                                                                            Total
                                                                                                        Transactions4




Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential                                       3
Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential        4
Snapshot America – circa 1958-1959

                    Financial Account                                                                                                          Acceptance




Sources: Electronic Value Exchange – Origins of the VISA Electronic Payment System by David L. Stearns; The Power of an Idea by Paul Chutkow
Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential                                                             5
US Credit Card Market: 1958-1966

                                                           1958-1959                   1960-1966
                                                     Bank AmeriCard and            Only 10 more
                                                     30 other closed-loop          closed-loop
                                                     programs launched             programs added

                                                     45
          # of bank-led credit card programs (USA)




                                                     40
                                                     35
                                                     30
                                                     25
                                                     20
                                                     15
                                                     10
                                                      5
                                                      0
                                                           1958     1959    1960   1961         1962   1963                      1964          1965   1966
                                                                                                  Year
Sources: Electronic Value Exchange – Origins of the VISA Electronic Payment System by David L. Stearns; The Power of an Idea by Paul Chutkow
Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential                                                              6
Three years later…

                                                                                                                                         3 More Years
                                              1400
   # of bank-led credit card programs (USA)




                                                                                                                                                         1,207
                                              1200

                                              1000
                                                         1958-1959
                                              800    BofA + 30 more

                                              600                           1960-1966
                                                                            Just 10 more                                                           481
                                              400

                                              200

                                                0
                                                     1958 1959 1960 1961 1962 1963 1964 1965 1966 1967 1968 1969
                                                                                          Year

                                                                                                                                               ?
Sources: Electronic Value Exchange – Origins of the VISA Electronic Payment System by David L. Stearns; The Power of an Idea by Paul Chutkow
Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential                                                                  7
1966: from closed to open networks

                    Financial Account                                                                                                          Acceptance




                                                                                  Shared
                                                                                 Networks




Sources: Electronic Value Exchange – Origins of the VISA Electronic Payment System by David L. Stearns; The Power of an Idea by Paul Chutkow
Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential                                                             8
Emerging markets and inclusive finance

         What’s different
•      Technology
•      Regulation
•      Partners
•      Applications


       What’s not
• The power of shared networks




Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential        9
Déjà vu?

                  Financial Account                                                                    Acceptance




Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential                     10
Economies of scale through interoperability

                  Financial Account                                                                    Acceptance




                                                                       Shared
                                                                       Network




Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential                     11
Visa is a Network Business

• Banks and Mobile Network
  Operators come from the same
  DNA. Both run network
  businesses – one moving
  dollars and cents, the other
  voice and data.
• Visa connects the world
  through digital currency and
  financial services
• Visa continues to innovate
  globally and lead in payments
  and payment solutions whilst
  working with many partners in
  the global eco-system

Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential        12
Convergence of
 Networks



Mobile                                                                                                   Credit

Web                                                                                                       Debit
Social                                                                                                  Prepaid




 Mobile Banking & Payments for Emerging Asia Summit
 Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                               Visa Confidential            13
Serving Consumers in Developed and
Developing Countries

                     Mature Countries

                     Enhances consumer payment experience,
                     offers consumers more control and a way
                     to better manage financial accounts.


                                          Developing Countries

                                          For billions of people considered
                                          unbanked, simplify access to financial
                                          services, bring more security and global
                                          reach to daily financial transactions

Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential        14
Developed Countries: Next Generation
Payment Solutions

                   Sophisticated, Cross-Channel Digital Wallet



                                                                          •     “Mobilize” existing Visa accounts
                    *
                                                                          •     Extend mobile banking to payments
                                                                          •     Enhance consumer payment experience
                                                                          •     Enable consumer control
                                                                          •     Offer new transaction types




Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential                       15
Developing Countries: Next Generation
Payments Solutions

                                                          A Mobile Wallet for Developing Markets



                                                       • Increase financial inclusion for millions of
                                                         unbanked
                                                       • Visa virtual prepaid as onramp to financial
                                                         services
                                                       • Drive global interoperability, scalability and security
                                                       • Enable consumer control
                                                       • Offer new payment types




Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential                    16
From Closed to
Open Loop….                                                                                  New Payment
                                                                                             Functionality
                                                                                                                                  • 15K financial
                                                                                                                                    institutions

• eCommerce                                                                               Mobile Stored
                                                                                                                                  • Millions of
                                                                                          Value Account                             merchants
• International
  remittances                                                                                                                     • 1.9 billion Visa
                                                                                                             Perso                  accounts
• ATM & EDC                                                                 Closed-                          n-to-
                                                                             Loop                            Perso
  Withdrawals                                            Global                               Mobile           n
                                                       Interoper-                             Prepaid                   Security
                                                         ability
                                                                                    Cash-in /           Agent
• 200 countries                                                                       out              Network
                                                                                                                                • Real-time risk
• 175 currencies                                                                                                                  scoring
• 20,000 transaction                                                                                                            • Fraud and dispute
  messages p/sec.                                                                              Scalability
                                                                                                                                  management
                                                                                                                                • Multiple security
                                                                                                                                  layers
                                                                                                         Mobile Money APAC 2012, Singapore, 30th January
Mobile Banking & Payments for Emerging Asia Summit
Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012
                                                                              Visa Confidential                                                          17
                                                                                                               2012
Terima Kasih!

            sbreen@visa.com




Mobile Banking & Payments for Emerging Asia Summit 2012 Prepaid and Emerging Markets | April 2012

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121010_Mobile Banking & Payments for Emerging Asia Summit 2012_Introducing Visa Mobile Payments for Developing Countries

  • 1. Introducing Visa Mobile Payments for Developing Countries Examining User Experience and Its Impact on Adoption & Usage of Mobile Channels – Visa Mobile for Developing Countries Mobile Banking & Payments for Emerging Asia Summit 2012 Prepaid and Emerging Markets | April 2012
  • 2. Forward-Looking Statements • These materials and discussion of them may contain forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. These statements can be identified by the terms “anticipate,” "believe," "continue," "could," "estimate," "expect," "intend," "may," "potential," "project," "should," "will" and other similar references to the future. • Examples of such forward-looking statements may include, but are not limited to, statements we make about our response to the recent U.S. financial regulatory reform legislation, the effect of developments in regulatory and government investigations, our future strategic plans and goals, our pricing strategies, our data processing revenues, the number of transactions we process, our belief that there will be a global secular shift to electronic payments and our growth in that category, increased consumer and commercial spending, our liquidity needs and our ability to meet them, and our online payment, fraud and security management capabilities. • By their nature, forward-looking statements: (i) speak only as of the date they are made, (ii) are neither statements of historical fact nor guarantees of future performance and (iii) are subject to risks, uncertainties, assumptions and changes in circumstances that are difficult to predict or quantify. Therefore, actual results could differ materially and adversely from those forward-looking statements because of a variety of factors, including the following: • The impact of the U.S. Wall Street Reform and Consumer Protection Act, including: its effect on issuers' and retailers' network selection for debit transactions; its effect on our financial institution customers and on debit interchange rates; its effect on other product categories, such as credit; and the adoption of similar and related laws and regulations elsewhere; • Developments in current or future disputes, including: interchange; currency conversion; and tax; • Macroeconomic and industry factors such as: currency exchange rates; global economic, political, health and other conditions; competitive pressure on customer pricing and in the payments industry generally; material changes in our customers' performance compared to our estimates; and disintermediation from the payments value stream through government actions or bilateral agreements; • Systemic developments, such as: disruption of our transaction processing systems or the inability to process transactions efficiently; account data breaches involving card data stored by us or third parties; increased fraudulent and other illegal activity involving our cards; failure to maintain interoperability between our and Visa Europe's authorization and clearing and settlement systems; loss of organizational effectiveness or key employees; changes in accounting rules or treatment; and • The other factors discussed under the heading "Risk Factors" herein and in our most recent Annual Report on Form 10-K and our most recent Quarterly Reports on Form 10-Q. • You should not place undue reliance on such statements. Unless required to do so by law, we do not intend to update or revise any forward-looking statement, because of new information or future developments or otherwise. Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 2
  • 3. What Is Visa? We are a payments technology company that helps power the global economy 1.85B We Are… Visa Cards5 • Global payments technology company and enabler 15,700 1.8M • Transaction-processing ATMs3 Financial Institution network that connects Customers Visa Inc. cardholders, merchants operates the and financial institutions world’s largest retail electronic payments network1 What We Are Not… $3.3T $5.2T • Credit card issuer Total Volume2 Payments Volume • Lender • Exposed to consumer 71B credit risk Total Transactions4 Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 3
  • 4. Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 4
  • 5. Snapshot America – circa 1958-1959 Financial Account Acceptance Sources: Electronic Value Exchange – Origins of the VISA Electronic Payment System by David L. Stearns; The Power of an Idea by Paul Chutkow Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 5
  • 6. US Credit Card Market: 1958-1966 1958-1959 1960-1966 Bank AmeriCard and Only 10 more 30 other closed-loop closed-loop programs launched programs added 45 # of bank-led credit card programs (USA) 40 35 30 25 20 15 10 5 0 1958 1959 1960 1961 1962 1963 1964 1965 1966 Year Sources: Electronic Value Exchange – Origins of the VISA Electronic Payment System by David L. Stearns; The Power of an Idea by Paul Chutkow Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 6
  • 7. Three years later… 3 More Years 1400 # of bank-led credit card programs (USA) 1,207 1200 1000 1958-1959 800 BofA + 30 more 600 1960-1966 Just 10 more 481 400 200 0 1958 1959 1960 1961 1962 1963 1964 1965 1966 1967 1968 1969 Year ? Sources: Electronic Value Exchange – Origins of the VISA Electronic Payment System by David L. Stearns; The Power of an Idea by Paul Chutkow Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 7
  • 8. 1966: from closed to open networks Financial Account Acceptance Shared Networks Sources: Electronic Value Exchange – Origins of the VISA Electronic Payment System by David L. Stearns; The Power of an Idea by Paul Chutkow Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 8
  • 9. Emerging markets and inclusive finance What’s different • Technology • Regulation • Partners • Applications What’s not • The power of shared networks Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 9
  • 10. Déjà vu? Financial Account Acceptance Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 10
  • 11. Economies of scale through interoperability Financial Account Acceptance Shared Network Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 11
  • 12. Visa is a Network Business • Banks and Mobile Network Operators come from the same DNA. Both run network businesses – one moving dollars and cents, the other voice and data. • Visa connects the world through digital currency and financial services • Visa continues to innovate globally and lead in payments and payment solutions whilst working with many partners in the global eco-system Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 12
  • 13. Convergence of Networks Mobile Credit Web Debit Social Prepaid Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 13
  • 14. Serving Consumers in Developed and Developing Countries Mature Countries Enhances consumer payment experience, offers consumers more control and a way to better manage financial accounts. Developing Countries For billions of people considered unbanked, simplify access to financial services, bring more security and global reach to daily financial transactions Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 14
  • 15. Developed Countries: Next Generation Payment Solutions Sophisticated, Cross-Channel Digital Wallet • “Mobilize” existing Visa accounts * • Extend mobile banking to payments • Enhance consumer payment experience • Enable consumer control • Offer new transaction types Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 15
  • 16. Developing Countries: Next Generation Payments Solutions A Mobile Wallet for Developing Markets • Increase financial inclusion for millions of unbanked • Visa virtual prepaid as onramp to financial services • Drive global interoperability, scalability and security • Enable consumer control • Offer new payment types Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 16
  • 17. From Closed to Open Loop…. New Payment Functionality • 15K financial institutions • eCommerce Mobile Stored • Millions of Value Account merchants • International remittances • 1.9 billion Visa Perso accounts • ATM & EDC Closed- n-to- Loop Perso Withdrawals Global Mobile n Interoper- Prepaid Security ability Cash-in / Agent • 200 countries out Network • Real-time risk • 175 currencies scoring • 20,000 transaction • Fraud and dispute messages p/sec. Scalability management • Multiple security layers Mobile Money APAC 2012, Singapore, 30th January Mobile Banking & Payments for Emerging Asia Summit Visa Mobile Prepaid and Emerging Markets | April 2012 2012 Prepaid and Emerging Markets | April 2012 Visa Confidential 17 2012
  • 18. Terima Kasih! sbreen@visa.com Mobile Banking & Payments for Emerging Asia Summit 2012 Prepaid and Emerging Markets | April 2012