Customizing Help Desk And User Portal

•

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Spiceworks

Technologie Business

Advanced
Help Desk and User Portal
Presented By:

Agenda

• Plugins
• Customizing the User Portal
• Customizing the Help Desk
• Dashboards

Plugins

• Extend and Change Functionality
• Avoid “Feature-Tax”
• Written by Users and Spiceworks
• Rate and Review

Rollout Tips

• Create helpdesk alias for server ( http://
helpdesk )
• Set default landing page to be helpdesk
• Out-of-ofﬁce emails

Other Info

• Make Custom Attributes Required
• Change Look-n-feel
• Internationalization Plugin

Customizations and Tips

• Email Check Interval
• Shortcuts
• Help Desk Customizations Plugin
• Help Desk Only Role
• Help Desk “Queues”
• Help Desk Responses

Customizations and Tips

• Download reports from the Community
• SQL Reports can drive graphs
• Custom Dashboards for reporting

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Customizing Help Desk And User Portal

1. Advanced Help Desk and User Portal Presented By:

2. Agenda • Plugins • Customizing the User Portal • Customizing the Help Desk • Dashboards

3. Plugins • Extend and Change Functionality • Avoid “Feature-Tax” • Written by Users and Spiceworks • Rate and Review

4. User Portal

6. Company Name

8. Logo (w/ MyWay)

9. Logo (w/ MyWay) Custom Welcome Msg

10. Logo (w/ MyWay) Custom Welcome Msg Status Info

11. Logo (w/ MyWay) Custom Welcome Msg Status Info Whatever you want!

12.

13. Customize behavior

14. Rollout Tips • Create helpdesk alias for server ( http:// helpdesk ) • Set default landing page to be helpdesk • Out-of-ofﬁce emails

15. Other Info • Make Custom Attributes Required • Change Look-n-feel • Internationalization Plugin

16. Help Desk

17.

18. Customizations and Tips • Email Check Interval • Shortcuts • Help Desk Customizations Plugin • Help Desk Only Role • Help Desk “Queues” • Help Desk Responses

19. Reporting Dashboards

20. Customizations and Tips • Download reports from the Community • SQL Reports can drive graphs • Custom Dashboards for reporting

21. 4.0

22. User Portal

23. Out of the box User Portal

24. Logo (w/o MyWay) Out of the box User Portal

25. Logo (w/o MyWay) Additional Pages Out of the box User Portal

26. Logo (w/o MyWay) Additional Pages Additional Boxes Out of the box User Portal

27.

28. Customize Colors

29. Customize Colors Layout Flexibility

30. Help Desk

31.

32. Questions?