Build a Help Desk

Cottage Grove, Minnesota United States

Technology / Software / Internet

Wayne Schlicht has 20 plus years of experience building and coaching successful Information Technology single point contact Service Desk / Help Desk, Desktop Support, Access Management, Apple IOS, and data center operations support teams focused on excellent customer service and a Total Contact Ownership strategy while delivering value to the business. This value of increasing productivity, reduce per ticket costs, and exceeding service level agreements is created by integrating the disciplines of ITIL Service Operation and Transition processes, Six Sigma Lean work practices, project management methodologies, and leveraging a hybrid onshore / offshore workforce. By placing the customer f...