1. Ronnie Fields
Dr. Wolfe
Comm 201
23 July 2012
Legal Communication

2. Legal Communication
Dispute Resolution

3. 5 things to know about dispute resolution

4. 5 things to know about dispute resolution
1)WHAT it is
2)WHO uses it
3)WHY it is
important
4)CRITICISMS of
it
5)EMERGING
trends in the
field

5. What is dispute
resolution

6. What is dispute
resolution
Dispute resolution refers to methods used by trained
neutral parties that help people communicate clearly,
negotiate effectively, develop and evaluate solutions, or
resolve conflicts. Essentially, it is the process of
resolving a dispute by meeting at least some of each
side’s needs and addressing their interests.

7. Types of dispute resolution include:

8. What do these
terms mean?

9. a dialogue between
two or more people
or parties intended
to reach an
understanding or
agreement

10. a dialogue between
two or more people
or parties intended
to reach an
understanding or
agreement
Each interested party must weigh their particular interests in order to
establish their negotiation positions .

11. A conciliator meets with the
parties separately

12. He or she: A conciliator meets with the
Recommends parties separately
points of
concession
Interprets issues
Improves
communication
Explores solutions

13. Mediation is a confidential way for people to resolve
disputes with the help of a third party mediatorthat helps
parties work out their own mutually beneficial solutions
to problems.

14. a formal proceeding utilizing neutral third
parties that listen to evidence and render a
legally binding decision

15. Litigation is a legal dispute
argued in court.

16. Litigation is a legal dispute
argued in court.
Attorneys help negotiate a resolution,
or a judge or jury makes a decision.

17. So who uses dispute resolution?

18. So who uses dispute resolution?

19. There are professionals
involved in dispute
resolution like lawyers,
arbitrators, and
mediators.

20. But everyone
has been
involved in
dispute
resolution in
varying
degrees at
one point or
another

21. Why does this matter?

22. Why does this matter?
Who you are and the nature of your dispute
determine what resolution method you will
utilize

23. For example…
Spouses seeking
divorce may utilize
if relations
are amicable, but if
not they may be
forced into

24. Continued
Consumers seeking to solve
disputes often enter in to
with the company
that they have a grievance
with.

25. Continued
takes place at
many levels of
society
including at the
work place and
at home.

26. Criticism
Dispute resolution methods do not always render the
best or most fair solution

27. Criticism
Dispute resolution methods do not always render the
best or most fair solution
Because parties rarely have equal
negotiating power, communication
is often unjustly dictated by one
side

28. Continued
Many consumers
unknowingly
enter into
contracts with
mandatory
clauses.

29. Continued
Many consumers
unknowingly
enter into
contracts with
In doing so they forgo their
mandatory right to a jury trial and limit
their chances for a
satisfactory outcome
clauses.

30. Arbitrators OVERWHELMINGLY find in
favor of the corporation rather than the
consumer

31. EMERGING TRENDS
As much of our commerce and interaction
moves online, dispute resolution is becoming
increasingly virtual

33. Actually, you
can

34. EMERGING TRENDS
Online dispute
resolution utilizes
new technology
and the application
of traditional
methods to resolve
disputes which
arise online.

35. Photos in order they appear:
Credits Websites used:
1)http://maryland-home- http://www.nysdra.org/whatisdr/whati
mortgage.net/2011/09/27/dispute-resolution-can- 16)
become-expensive-fast/dispute-resolution-jpg/ http://commons.wikimedia.org/wiki/File:Appl sdr.aspx
2) http://images.cdn.fotopedia.com/flickr- e_Computer_Logo_rainbow.svg http://search.creativecommons.org/
3605597056-original.jpg 17)
http://commons.wikimedia.org/wiki/File:Star http://www.fairarbitrationnow.org/
3) http://images.cdn.fotopedia.com/flickr-
2200500024-original.jpg bucks_Corporation_Logo_2011.svg.png http://www.hg.org/adr.html
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original/People_around_the_World/America/North_mons/thumb/8/89/Liang_Xinjun%2C_Chief_E
America/United_States/303365_Dr._Kofi_Nsia- xecutive_Officer%2C_Fosun_Group%2C_in_d
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Pepra.jpg
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http://www.marines.mil/unit/hqmc/hr/PublishingIm8675/ resolution. Conflict Resolution
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http://i.images.cdn.fotopedia.com/b1gXYfSmHZw- http://www.flickr.com/photos/adamcrowe/4 WileyTitle/productCd-CRQ.html
7GhAlyCTT8g- 014323612/sizes/m/in/photostream/
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ugal_Crowd.jpg http://commerce.idaho.gov/assets/content/i
12) http://www.sxc.hu/photo/952313 mages/internet-marketing-strategy-