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THE CIO’S

NEW ROLE:
CORE STRATEGY ENABLER
CIO BUSINESS VALUE 2013
Søren Helsted
Regional Technology and
Innovation Executive
Nordics
WHO WE ARE

87,000

A GLOBAL

#162

POWERHOUSE

$13.8B

IN BUSINESS AND IT
TRANSFORMATION

50+
100+

CIO Business Value 2013

EMPLOYEES OPERATING
IN 70 COUNTRIES

RANKING ON THE
FORTUNE 500 FOR 2012

GLOBAL IT
SERVICES POWERHOUSE

YEARS OF INNOVATION

GLOBAL ALLIANCES
WITH BEST-IN-BREED
PARTNERS

November 28, 2013

2
2
WHO WE ARE IN THE NORDICS

87,000 employees operating in 70 countries
13.8B$ revenue

Employees in Sweden, Denmark, Norway and Lithuania
270
533

14 offices and 2,566 team members across the region
297

1466

•
•
•
•
•
•
•

Stockholm
Västerås
Linköping
Karlskrona
Göteborg
Malmö
Örnsköldsvik

• Copenhagen
• Aarhus
• Oslo
• Bergen
• Vilnius

CIO Business Value 2013

November 28, 2013

3
CIO BAROMETER 2013 | 5TH EDITION

TRENDS & PERSPECTIVES

NEARLY

OF I.T. DEPARTMENTS

700 I.T. LEADERS

CIO Business Value 2013

November 28, 2013

4
66%
OF THE CIOs
ABOVE ALL, WANT TO
CREATE VALUE THROUGH
INNOVATION

64%
OF THE CIOs
INVOLVED IN THE DIRECTION
OF CORE BUSINESS
STRATEGY

CIO Business Value 2013

November 28, 2013

5
Involvement in the direction
of the core business strategy

Leadership in innovation
and creating value
with new technology

A driving force for
operational excellence

LOOKING INTO
THE FUTURE

CIO TO BECOME
THE ENABLER
OF THE CORE
BUSINESS
STRATEGY

CIO Business Value 2013

November 28, 2013

6
Cloud
computing

Network
and IT security

Optimization of Identification and Improving relationships Become
development
key IT processes,
with client and user
green
use of best practices of key skills

LOOKING INTO
THE FUTURE

CLOUD
OVER ALL

CIO Business Value 2013

December 13, 2013
November 28, 2013
November 28, 2013

7
7 7
65%
OF THE CIOs SAY
CREATING MOBILE
APPLICATIONS IS
A KEY CHALLENGE

63%
OF THE CIOs SAY
MANAGING BYOD
IS A TOP CHALLENGE

CIO Business Value 2013

November 28, 2013

8
VEHICLE, ASSET, PERSON AND PET
MONITORING & CONTROLLING

AGRICULTURE
AUTOMATION

SECURITY
AND SURVEILLANCE

BUILDING
MANAGEMENT

LOOKING INTO THE FUTURE

50 BILLION DEVICES INTERNET CONNECTED BY 2020

EMBEDDED
MOBILE

CIO Business Value 2013

EVERYDAY
THINGS

SMART HOMES
AND CITIES

TELEMEDICINE
AND HEALTHCARE

November 28, 2013

9
Google Search

200 MILLION
Emails

700,000
Google searches

EVERY
60 SECONDS
510,000
Facebook comments

100,000
Twitter tweets

80,000
Facebook posts

CIO Business Value 2013

November 28, 2013

10
56%
OF THE CIOs LISTED
ANALYTICS AND BIG DATA
AS ONE OF THE
MOST SIGNIFICANT
DEVELOPMENTS FOR I.T.

CIO Business Value 2013

November 28, 2013

11
60%
OF THE CIOs CITED
SECURING THE
BUSINESS AS THEIR
MAIN CONTRIBUTION

78%
OF THE CIOs CITED
THE MANAGEMENT
OF EXPANDING I.T.
SECURITY AS THEIR
TOP CHALLENGE

CIO Business Value 2013

November 28, 2013

12
AS A SERVICE

LOOKING IN
THE FUTURE

CONSUMERIZATION

3 MAIN LINES
RESHAPING THE
MISSION OF
ENTERPRISE I.T.

REPURPOSING

CIO Business Value 2013

November 28, 2013

13
Predictability/
Understanding

Internet of
Things

UserGenerated
Content
CustomerExperience/
Identity

CIO Business Value 2013

Devices/
BYOT

I.T. SHOULD
PURSUE AN
OUTSIDE-IN
ARCHITECTURE

SaaS
High
Security
Systems,
Networks,
Apps & Data

Cloud
Computing

Business
Ecosystems
Open
Communities

Employees
Suppliers
Partners
Contractors

November 28, 2013

14
Convergence of I.T. is Driving the CSC Approach
Analytically driven, stream-oriented, privacyprotected, application platforms

Technology Trends

Cloud
Platforms

Mobile and
Machine

Mobility &
Machine

Apps Mod

Converged IT

Social

Analytics
As-a-Service

CIO Business Value 2013

Cyber

Cloud
Platforms

Big & Fast
Analytics

Cyber
Protected

DevOps &
Service
Managed

Secure distributed data pools, cloud
brokered, fully automated, software
defined

November 28, 2013

15
What is the Apps rEvolution?
• 1 million apps,100 billion downloads

• $25+ billion apps economy
• The new way work gets done
• Apps experience matters

• Everyone, everything connected
• Outside-in innovation
• Redefining how apps are created, distributed, consumed

CIO Business Value 2013

November 28, 2013

16
Apps Experience

Apps Everywhere

Apps rEvolution report

5 RESEARCH
AREAS
Apps DNA

CIO Business Value 2013

Apps Platforms

Apps Economy

November 28, 2013

17
Strategy
Co-evolution, disruption,
changing industry structures,
customer-centricity, digital
game-changers, trust, risk
mgmt, Growth vs Austerity

Building your Firm from
the Outside-in

Value Creation &
Business Alignment

The Customer &
Employee of the Future

Retained IT, product IT,
architecture, BRM, soft skills,
shared services,
governance, Agility

Mobility, post-PC platforms,
double-deep skills, apps,
agents, collaboration,
identity, BYOT
Next Generation
Consumerization

Revitalizing the
Enterprise Skill Set

Learning
From Web 2.0

The Changing
Nature of Work

Amazon, Google
SaaS, cloud computing,
TEBS, organizational lifecycles, commoditization,
strategies, tactics & practices,
Competing in an Open World

Social media, employee
engagement, transparency,
big data, sustainability,
green IT, 3D Printing,
The Marketing/IT Relationship

Value Chain Mapping
2012 Research

CIO Business Value 2013

The Apps Revolution
2013 Research

UPCOMING
OUTSIDE-IN
RESEARCH

Research-Based
Services
Visioning, strategy,
advice, coaching
executive education,
diagnostics, assessments
staff development, training
workshops, presentations,
events, study tours …
Previous Research

November 28, 2013

18
CSC is Scaling its Next-Generation Infrastructure
to Bring You Greater Value and Innovation
Expertise in your industry
and business

Cloud

Applications
Services

Big Data &
Analytics

Cybersecurity

Business Process
Services and
Outsourcing

Consulting

Infrastructure
Services

Offerings Lifecycle Management
Global Delivery Excellence
CIO Business Value 2013

Software
and IP

Market leading platforms to
help you compete
Bringing experience and IP
to collaborate with you on
creating innovative
offerings
Strategic partners and
acquisitions to provide endto-end solutions
Proven, repeatable offerings
to speed time to value and
lower risk
Continually improving our
global delivery network

November 28, 2013

19
TO CONCLUDE

CIO AS CORE
STRATEGY
ENABLER
BUILD YOUR
ENTERPRISE
OUTSIDE-IN
APPS WILL
REVOLUTIONIZE
HOW WORK
GETS DONE
CIO Business Value 2013

November 28, 2013

20
THANK YOU
Søren Helsted
shelsted@csc.com
@sorenhelsted

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The CIOs new role as core strategy enabler, Stockholm Nov 28 2013

  • 1. THE CIO’S NEW ROLE: CORE STRATEGY ENABLER CIO BUSINESS VALUE 2013 Søren Helsted Regional Technology and Innovation Executive Nordics
  • 2. WHO WE ARE 87,000 A GLOBAL #162 POWERHOUSE $13.8B IN BUSINESS AND IT TRANSFORMATION 50+ 100+ CIO Business Value 2013 EMPLOYEES OPERATING IN 70 COUNTRIES RANKING ON THE FORTUNE 500 FOR 2012 GLOBAL IT SERVICES POWERHOUSE YEARS OF INNOVATION GLOBAL ALLIANCES WITH BEST-IN-BREED PARTNERS November 28, 2013 2 2
  • 3. WHO WE ARE IN THE NORDICS 87,000 employees operating in 70 countries 13.8B$ revenue Employees in Sweden, Denmark, Norway and Lithuania 270 533 14 offices and 2,566 team members across the region 297 1466 • • • • • • • Stockholm Västerås Linköping Karlskrona Göteborg Malmö Örnsköldsvik • Copenhagen • Aarhus • Oslo • Bergen • Vilnius CIO Business Value 2013 November 28, 2013 3
  • 4. CIO BAROMETER 2013 | 5TH EDITION TRENDS & PERSPECTIVES NEARLY OF I.T. DEPARTMENTS 700 I.T. LEADERS CIO Business Value 2013 November 28, 2013 4
  • 5. 66% OF THE CIOs ABOVE ALL, WANT TO CREATE VALUE THROUGH INNOVATION 64% OF THE CIOs INVOLVED IN THE DIRECTION OF CORE BUSINESS STRATEGY CIO Business Value 2013 November 28, 2013 5
  • 6. Involvement in the direction of the core business strategy Leadership in innovation and creating value with new technology A driving force for operational excellence LOOKING INTO THE FUTURE CIO TO BECOME THE ENABLER OF THE CORE BUSINESS STRATEGY CIO Business Value 2013 November 28, 2013 6
  • 7. Cloud computing Network and IT security Optimization of Identification and Improving relationships Become development key IT processes, with client and user green use of best practices of key skills LOOKING INTO THE FUTURE CLOUD OVER ALL CIO Business Value 2013 December 13, 2013 November 28, 2013 November 28, 2013 7 7 7
  • 8. 65% OF THE CIOs SAY CREATING MOBILE APPLICATIONS IS A KEY CHALLENGE 63% OF THE CIOs SAY MANAGING BYOD IS A TOP CHALLENGE CIO Business Value 2013 November 28, 2013 8
  • 9. VEHICLE, ASSET, PERSON AND PET MONITORING & CONTROLLING AGRICULTURE AUTOMATION SECURITY AND SURVEILLANCE BUILDING MANAGEMENT LOOKING INTO THE FUTURE 50 BILLION DEVICES INTERNET CONNECTED BY 2020 EMBEDDED MOBILE CIO Business Value 2013 EVERYDAY THINGS SMART HOMES AND CITIES TELEMEDICINE AND HEALTHCARE November 28, 2013 9
  • 10. Google Search 200 MILLION Emails 700,000 Google searches EVERY 60 SECONDS 510,000 Facebook comments 100,000 Twitter tweets 80,000 Facebook posts CIO Business Value 2013 November 28, 2013 10
  • 11. 56% OF THE CIOs LISTED ANALYTICS AND BIG DATA AS ONE OF THE MOST SIGNIFICANT DEVELOPMENTS FOR I.T. CIO Business Value 2013 November 28, 2013 11
  • 12. 60% OF THE CIOs CITED SECURING THE BUSINESS AS THEIR MAIN CONTRIBUTION 78% OF THE CIOs CITED THE MANAGEMENT OF EXPANDING I.T. SECURITY AS THEIR TOP CHALLENGE CIO Business Value 2013 November 28, 2013 12
  • 13. AS A SERVICE LOOKING IN THE FUTURE CONSUMERIZATION 3 MAIN LINES RESHAPING THE MISSION OF ENTERPRISE I.T. REPURPOSING CIO Business Value 2013 November 28, 2013 13
  • 14. Predictability/ Understanding Internet of Things UserGenerated Content CustomerExperience/ Identity CIO Business Value 2013 Devices/ BYOT I.T. SHOULD PURSUE AN OUTSIDE-IN ARCHITECTURE SaaS High Security Systems, Networks, Apps & Data Cloud Computing Business Ecosystems Open Communities Employees Suppliers Partners Contractors November 28, 2013 14
  • 15. Convergence of I.T. is Driving the CSC Approach Analytically driven, stream-oriented, privacyprotected, application platforms Technology Trends Cloud Platforms Mobile and Machine Mobility & Machine Apps Mod Converged IT Social Analytics As-a-Service CIO Business Value 2013 Cyber Cloud Platforms Big & Fast Analytics Cyber Protected DevOps & Service Managed Secure distributed data pools, cloud brokered, fully automated, software defined November 28, 2013 15
  • 16. What is the Apps rEvolution? • 1 million apps,100 billion downloads • $25+ billion apps economy • The new way work gets done • Apps experience matters • Everyone, everything connected • Outside-in innovation • Redefining how apps are created, distributed, consumed CIO Business Value 2013 November 28, 2013 16
  • 17. Apps Experience Apps Everywhere Apps rEvolution report 5 RESEARCH AREAS Apps DNA CIO Business Value 2013 Apps Platforms Apps Economy November 28, 2013 17
  • 18. Strategy Co-evolution, disruption, changing industry structures, customer-centricity, digital game-changers, trust, risk mgmt, Growth vs Austerity Building your Firm from the Outside-in Value Creation & Business Alignment The Customer & Employee of the Future Retained IT, product IT, architecture, BRM, soft skills, shared services, governance, Agility Mobility, post-PC platforms, double-deep skills, apps, agents, collaboration, identity, BYOT Next Generation Consumerization Revitalizing the Enterprise Skill Set Learning From Web 2.0 The Changing Nature of Work Amazon, Google SaaS, cloud computing, TEBS, organizational lifecycles, commoditization, strategies, tactics & practices, Competing in an Open World Social media, employee engagement, transparency, big data, sustainability, green IT, 3D Printing, The Marketing/IT Relationship Value Chain Mapping 2012 Research CIO Business Value 2013 The Apps Revolution 2013 Research UPCOMING OUTSIDE-IN RESEARCH Research-Based Services Visioning, strategy, advice, coaching executive education, diagnostics, assessments staff development, training workshops, presentations, events, study tours … Previous Research November 28, 2013 18
  • 19. CSC is Scaling its Next-Generation Infrastructure to Bring You Greater Value and Innovation Expertise in your industry and business Cloud Applications Services Big Data & Analytics Cybersecurity Business Process Services and Outsourcing Consulting Infrastructure Services Offerings Lifecycle Management Global Delivery Excellence CIO Business Value 2013 Software and IP Market leading platforms to help you compete Bringing experience and IP to collaborate with you on creating innovative offerings Strategic partners and acquisitions to provide endto-end solutions Proven, repeatable offerings to speed time to value and lower risk Continually improving our global delivery network November 28, 2013 19
  • 20. TO CONCLUDE CIO AS CORE STRATEGY ENABLER BUILD YOUR ENTERPRISE OUTSIDE-IN APPS WILL REVOLUTIONIZE HOW WORK GETS DONE CIO Business Value 2013 November 28, 2013 20