One of the biggest hurdles many organisations encounter when improving productivity, collaboration, communication and engagement is getting the business to accept the change. IBM’s five step approach to driving adoption with IBM Connections and Engagement Centre will give you practical tips and advice on how you can avoid many of the pitfalls, improve your communication, organise your project better and ultimately deliver a more successful Connections solution for your business.

1. Vienna, October 16-17 2017
Driving Adoption of IBM
Connections
Alan Hamilton
Chief Advocate, IBM Connections & Watson Work

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3. 3
What problems do you need to solve?
1
Define the use cases
Individual Team Dept Enterprise
2
Find a sponsor
Individual Team Dept Enterprise3
Plan
4
Iterate
5

4. What Problems do you need to solve?
4
1. Define the problem
2. Establish the current cost
3. Research the benefits
4. Paint a before-and-after
5. Identify groups of users
6. Write a vision statement
Group Name / DOC ID / Month XX, 2017 / © 2017 IBM Corporation

5. Define the use cases
5
1. Start with individual productivity
use cases to gain confidence
and skills
2. Move to team use cases to start
building return on investment
3. Tackle department and
enterprise steps when
individuals and teams are
successful.
Group Name / DOC ID / Month XX, 2017 / © 2017 IBM Corporation
Individual Productivity
Team Working
Department Efficiency
Enterprise Transformation

6. Find a Sponsor
6
Committing time and resource
requires approval
Sponsor participation is
essential to build credibility
Define the business case to
help convince the sponsor
Group Name / DOC ID / Month XX, 2017 / © 2017 IBM Corporation
References:
Locate similar
organisations or use
cases
Business Case:
Measure current costs
& use ROI calculation
Involvement:
Get sponsor
commitment to
participate
Approval:
Just spend a little
time looking at
what people are
adding.
Spend a little time
“liking”,
commenting if
appropriate.
Follow people,
build a network
Call out good
work, post a
status update
about your work
yesterday
Status updates
with call to action
– drive
engagement
Short blog about
your views and
posing questions
of employees
Employee Engagement
Peer Engagement

7. Example Order of ImplementationIndividualTeamDepartmentEnterprise
Management
Functions
Knowledge
Worker
Functions
Operational
Mobile & Manual
Functions
Start the journey here

8. Plan Plan Plan
8
It’s essential to
consider how you
will
communicate
and engage the
users as you
implement the
use cases.
Group Name / DOC ID / Month XX, 2017 / © 2017 IBM Corporation
Communication Plan
Engagement Plan
Communication Plan
Communication Plan
Engagement Plan
Communication Plan
Communication Plan
Engagement Plan
Communication Plan
Engagement Plan
Support Plan
Project Plan
UC2: Company News
UC1: Implement File Sharing
Iteration 3 Plan
Iteration 2 Plan
Iteration 1 Plan
Iteration 4 Plan
Iteration 2 Plan
Iteration 1 Plan
Iteration 3 Plan
Iteration 5 Plan

9. Iterations
9
Each iteration is like a mini project, implementing:
• 1 use case for
• 1 group of people
You complete the cycle and make that group productive.
At the end of each cycle, review:
• How accurate was the plan
• What needs to be changed
• What went well
• What went wrong
Re-define and adjust your plans and approach before going onto the next
iteration
Review

10. 10
What problems do you need to solve?
1
Define the use cases
Individual Team Dept Enterprise
2
Find a sponsor
Individual Team Dept Enterprise3
Plan
4
Iterate
5

11. 11 © 2016 IBM
http://bit.ly/29ifsRA
Use the book as a guide…
• It’s free
• You can use it yourself
• iPad? http://apple.co/29lAEd7
• Kindle? http://amzn.to/29gaJ2n
• Please:
• Respect my copyright
• Don’t take my name off it and put on yours
• If you want to translate it, let me know and
I can give you the Word version.
Alan Hamilton
alan.hamilton@uk.ibm.com

12. Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, October 16-17 2017
Vienna, October 16-17 2017
Thank you !
1218/10/17

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