This presentation is a comprehensive guide to twenty practical exercises and activities designed to enhance communication skills. It begins with an introduction to the importance of effective communication in various aspects of life such as personal relationships, professional settings, and social interactions.
The main body of the presentation is divided into twenty sections, each dedicated to a unique exercise or activity. These include role-playing scenarios, active listening exercises, non-verbal communication activities, and exercises focusing on empathy and understanding. Each section provides a detailed description of the exercise, its objectives, the steps involved, and the expected outcomes.
The presentation also offers tips on how to facilitate these exercises in different settings, whether it’s a classroom, a corporate training session, or a small group workshop. It concludes with a discussion on how regular practice of these exercises can lead to improved communication skills over time. This presentation serves as a valuable resource for educators, trainers, and individuals seeking to enhance their communication skills through interactive learning.
This Slide Contains brief introduction on etiquettes along with various types of etiquettes including major one's
So one can understand fully about one's major aspect of personality.
Today buyers are more cautious than ever before when it comes to making decisions. This means that you’ll need a variety of closing techniques at your disposal if you’re going to smash your sales targets.
The great news is that one or a combination of these 8 best Closing Techniques can be used in any sales situation to help you turn every prospect into a buying customer.
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
►2. Positive emotions & gratitude, indicating how well you embrace positive emotions;
►3. Skills & expertise, measuring the ability to grow your expertise and achieve something unique;
►4. Social skills & discovery, assessing the strength of your network and your inclination to discover the world;
►5. Leadership & meaning, gauging your compassion, generosity and how much 'you are living the life of your dream'.
Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
This Slide Contains brief introduction on etiquettes along with various types of etiquettes including major one's
So one can understand fully about one's major aspect of personality.
Today buyers are more cautious than ever before when it comes to making decisions. This means that you’ll need a variety of closing techniques at your disposal if you’re going to smash your sales targets.
The great news is that one or a combination of these 8 best Closing Techniques can be used in any sales situation to help you turn every prospect into a buying customer.
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
►2. Positive emotions & gratitude, indicating how well you embrace positive emotions;
►3. Skills & expertise, measuring the ability to grow your expertise and achieve something unique;
►4. Social skills & discovery, assessing the strength of your network and your inclination to discover the world;
►5. Leadership & meaning, gauging your compassion, generosity and how much 'you are living the life of your dream'.
Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
Soft Skills
- History
- Definitions
- Current Blend
- Importance
- Top 10 recognized Soft Skills
- A to Z of Soft Skills
- Bonus
- 10 ways to kill you Creativity!
- References
The 15 Most Common Body Language MistakesBernard Marr
Body language matters. Our brain relies on snap judgements to categorize another person and predict whether they are trustworthy, threatening, competent, likeable, etc. Here are the top 15 body language blunders to watch out for.
Basic Etiquettes for Effective Communication Suzana Muja
Etiquettes can be defined as 'unwritten norms of behavior that make interaction pleasant'. A little bit of care exercised in displaying etiquettes can open up channels for communication and help in creating a better image of the self/the organisation.
Though fairly simple to follow, they are often either ignored or not displayed.
Isn't it often that we approach a 'pleasant' person, rather than a 'grumpy' person, when we desire to get our issues resolved?
Isn't it also that a 'pleasant' interaction adds a smile to our day and influences our behavior in turn; while an 'unpleasant' interaction can spoil even the best of days/moods.
Since we all face this challenge at some point, with some person and in some situation or another, it is important to be aware of and adopt a few etiquettes in our interactions with others, whether in a formal or in an informal situation.
Module overview:
Appearance deals with every aspect of how we perceive an individual. In an instant, we form opinions about a person based on that individual’s appearance, smell, cleanliness, and mannerisms. Those brief seconds define how we treat others or are treated by others. Likewise, our appearance is a direct reflection of the environment in which we were raised (i.e. a reflection upon our parents and families). Through our actions and appearance, others may form a lasting, and sometimes detrimental, impression of us that we may never overcome. This module will help you to learn the importance of your appearance and how it may affect your peer relationships and productivity.
Right Communication is the buzzword for success in today's world of cut-throat competition.Don't lag behind and learn the simple articulation skills to understand the power of articulation in the rightful communication.
Soft Skills
- History
- Definitions
- Current Blend
- Importance
- Top 10 recognized Soft Skills
- A to Z of Soft Skills
- Bonus
- 10 ways to kill you Creativity!
- References
The 15 Most Common Body Language MistakesBernard Marr
Body language matters. Our brain relies on snap judgements to categorize another person and predict whether they are trustworthy, threatening, competent, likeable, etc. Here are the top 15 body language blunders to watch out for.
Basic Etiquettes for Effective Communication Suzana Muja
Etiquettes can be defined as 'unwritten norms of behavior that make interaction pleasant'. A little bit of care exercised in displaying etiquettes can open up channels for communication and help in creating a better image of the self/the organisation.
Though fairly simple to follow, they are often either ignored or not displayed.
Isn't it often that we approach a 'pleasant' person, rather than a 'grumpy' person, when we desire to get our issues resolved?
Isn't it also that a 'pleasant' interaction adds a smile to our day and influences our behavior in turn; while an 'unpleasant' interaction can spoil even the best of days/moods.
Since we all face this challenge at some point, with some person and in some situation or another, it is important to be aware of and adopt a few etiquettes in our interactions with others, whether in a formal or in an informal situation.
Module overview:
Appearance deals with every aspect of how we perceive an individual. In an instant, we form opinions about a person based on that individual’s appearance, smell, cleanliness, and mannerisms. Those brief seconds define how we treat others or are treated by others. Likewise, our appearance is a direct reflection of the environment in which we were raised (i.e. a reflection upon our parents and families). Through our actions and appearance, others may form a lasting, and sometimes detrimental, impression of us that we may never overcome. This module will help you to learn the importance of your appearance and how it may affect your peer relationships and productivity.
Right Communication is the buzzword for success in today's world of cut-throat competition.Don't lag behind and learn the simple articulation skills to understand the power of articulation in the rightful communication.
Whether you are going to join a company as an employee or build a company, you are a startup in your own way. Everyone typically asks me, "Why are you an entrepreneur?", "Why do you move from research to business?", "How do you manage failure if things do not work out?" and "What have you learned from your startups and investments?". To make this talk simple, I share a few lessons particular managing failure in my own journey till now, and some lessons in working with people within the Southeast Asia entrepreneurial ecosystem. The talk is delivered on 19 Nov 2013 for RIE event @ Nanyang Polytechnic.
Understanding people simply involves recognizing people for what they are; not what you think they are, nor what you want them to be
People are 10,000 times more interested in themselves than you!!
Presentation about Leadership and Emotional Intelligence made in Phoenix, AZ in October 2014 at PMI (Project Management Institute) North America LIM (Leadership Institute Meeting).
This is a highly motivational speech done by my self at the Speechcraft program of Toastmasters International at Sabaragamuwa University of Sri Lanka. Hope, you will find something significant on this document. This speech goes on to discuss about what you can do to enhance your personal lives. To do such a speech, I was inspired by reading Robin Sharma's several books. So, thank you very much Robin.
Effective communication is a critical skill in today’s interconnected world. Whether you’re a professional, a student, or simply navigating daily interactions, mastering these essential communication skills can significantly enhance your effectiveness:
Active Listening: Pay close attention, ask questions, and restate to confirm understanding.
Body Language and Tone: Nonverbal cues play a vital role in conveying messages. Use a friendly tone to encourage open communication.
Clarity and Conciseness: Be clear in your expression, avoiding unnecessary jargon or complexity.
Friendliness: Approach conversations with warmth and approachability.
Confidence: Believe in your message and deliver it confidently.
Empathy: Understand others’ perspectives and show genuine concern.
Open-Mindedness: Be receptive to different viewpoints.
Respect: Treat everyone with courtesy and respect.
Constructive Feedback: Provide feedback that helps others improve.
Choosing the Right Medium: Select the appropriate communication channel for the context.
Remember, effective communication isn’t just about words—it’s about building connections, fostering understanding, and achieving shared goals. Let’s explore these skills together!
Effective communication is a cornerstone of success in both personal and professional realms. In this presentation, we delve into the art of speaking effectively. Whether you’re addressing a large audience, leading a team meeting, or engaging in one-on-one conversations, mastering the skill of effective speech can significantly impact your outcomes.
Key Points:
Purposeful Planning: Understand your audience, define clear objectives, and craft a compelling message.
Preparation: Rehearse your content, create engaging visual aids, and minimize reliance on notes.
Delivery Techniques: Speak clearly, maintain eye contact, and use body language to connect with your listeners.
Structuring Your Presentation: Organize your content logically, ensuring a smooth flow.
Tailoring to Your Audience: Adapt your communication style to resonate with your specific audience.
Visuals and Rehearsal: Utilize impactful visuals and practice your delivery to enhance message clarity.
Remember, effective speaking isn’t just about words—it’s about connecting, inspiring, and leaving a lasting impression. Let’s explore the art of speaking effectively together!
This PowerPoint presentation explores the art of questioning in communication. It emphasizes the importance of asking the right questions to facilitate deeper understanding, foster meaningful conversations, and build stronger relationships.
This presentation aims to equip the audience with effective questioning skills that can enhance their communication abilities, whether in professional settings or personal relationships. It’s a valuable resource for anyone looking to deepen their conversations and connections through the power of questioning. Enjoy the journey through the art of questioning!
This PowerPoint presentation delves into the importance of telephone etiquette in professional and personal settings. It provides practical tips and guidelines to enhance telecommunication skills and ensure effective and respectful conversations over the phone.
This presentation is designed to equip the audience with the necessary skills to communicate effectively over the phone, handle difficult calls, and leave a positive impression on callers. Whether you’re a professional aiming to improve your telecommunication skills or an individual interested in enhancing your phone etiquette, this presentation will serve as a valuable resource.
This PowerPoint presentation explores the role of humor in communication and its impact on fostering connections, enhancing conversations, and improving overall communication effectiveness. It delves into various aspects of humor, including its types, the psychology behind it, and its cultural implications.
This presentation aims to provide valuable insights into the power of humor as a communication tool, offering practical tips and strategies for incorporating humor into daily interactions. Whether you’re a professional looking to enhance your communication skills or someone interested in the fascinating dynamics of humor, this presentation has something for everyone. Enjoy the journey through the world of humor!
2. Objective
• List of various activities and training games on
building and working with communication skills to
drive across the various aspects of communication
• Ready to use, short and simple activities for trainers
with instructions and debrief below the slides as
speaker notes
5. 1. Find and Know one Person….
• Brown Shoes or Sandal
• Nokia Mobile
• Ladies with Lipstick
• Wearing Spectacles
• Having Leather Bag
• Wearing Blue Dress
• Long Hair (Ladies only)
• Likes Sweets
• Wearing Red Tie
• Tallest in your Row
• Shortest in the Room
• Smart Phone
• Black Shoes
• Wearing Black
• Does not drink Tea
• Likes Sleeping Icebreaker
9. 5. Punctuate the following sentence.
• Woman without her Man is nothing
(after punctuation)
Woman, without her, Man is nothing.
Woman, without her Man, is nothing.
11. 7. Understand
• stna klat without gniyas a drow! Did you know that
when stna touch each other with their eannetna, it is
one way they klat or etacinummoc?
• ..
• ..
• ..
• Ants talk without saying a word! Did you know that
when ants touch each other with their antennae, it is
13. 9. Lets all clap together.
• Trainer gives the following instructions to the
participants.
• “Please listen to me carefully, do what I ask you to
do, I will count from 1 to 3, when I say 3, you all will
clap together”
• Give the above instructions 3 times.
• Now, quickly raise both your hands, say 1, 2 and then
just clap…. (see what audience do.. Most of them wll
clap)
14. 10. Giving a Pat
• Form a circle, one by one, each one give another a
positive compliment. One thing which they like about
in this person. Important that they share it out.
• The receiving person, just looks into the eyes of this
person, smiles and says “thank you”
• Goes on till all the participants are complete
15. 11. Giving a Feedback
• Form a circle, one by one, each one give another a
out one area of improvement that this person must
make in his/her personal and professional life.
Important that they share it out.
• The receiving person, just looks into the eyes of this
person, smiles and says “thank you”
• Goes on till all the participants are complete
16. A Businessman had just turned off the light in the store when a man appeared
and demanded money. The owner opened a Cash Register. The contents of the
Cash Register were scooped up and the man sped away. A member of the police
force was notified promptly. Statements about the Story:
1. A man appeared after the owner had turned off his store light
2. The robber was a man
3. The man did not demand money
4. The man who opened the cash register was the owner
5. The store owner scooped up the content of the cash register
and ran away
6. Someone opened the cash register
7. After the man who demanded the money, scooped up the
content of the cash register, he ran away
8. While the cash register contained money, the story does not
state how much
9. The robber demanded money of the owner
10. The story concerns a series of events in which only 3 persons
are referred to: the owner of the store, a man who demanded
money and the member of the police force
11. The following events in the story are true: Someone demanded
money, a cash register was opened, its contents were scooped
up, a man dashed out of the store
True False ?
12. THE CASH REGISTER
17. 13. The Unusual Paragraph?
This is a most unusual paragraph. How quickly can you
find out what is so unusual about it? It looks so
ordinary you'd think nothing is wrong with it - and in
fact, nothing is wrong with it. It is unusual though.
Why? Study it, think about it, and you may find out.
Try to do it without coaching. If you work at it for a bit
it will dawn on you. So jump to it and try your skill at
figuring it out. Good luck - don't blow your cool!
18. 14. The Human Knot
• The participants stand in a cluster form
• Everyone to raise their right hand, then reach across the
huddle and grasp the right hand of any other person
• Now everyone to raise their left hand, then reach across the
huddle and grasp the left hand of other person. This shouldn’t
be the same person whose right hand you are holding.
• Break one link and now all have to unravel themselves into 1
line without breaking the other links.
Energizer
21. 17. Chines Whisper
• “All animals in the Jungle are Dangerous, but Human
Social Animals are Dangerous than Wild Animals”
22. 18. The Tower of Glasses
• A Team Leader and 2 Members.
• Team Members are blind-folded and the Team Leader’s hand
is tied.
• The Team leader from across the table gives instruction to the
team-members to build a tower of thermocol glasses. The
members follow the instructions of the leaders.
• See the confusion and the frustration of the members
• Also, note if the members are actually following the leaders
instructions or working on their own.
24. 20. “Oh”
1. Shock
2. Pleasure
3. Questioning
4. Doubt
5. Displeasure
6. Detachment
7. Resentment
8. Anticipation
9. Surprise
10.Anger
Say the word “oh” differently, giving it the following
interpretation or meaning each time
25. One Day Motivational Workshop on
“Communication Skills”
Designed & Created by
Specialized in Corporate Soft Skills Training
Hinweis der Redaktion
Give instructions one by one, (1 minute to know each other and then go to next.
1. Ask one participant to draw a geometric design
2. This participant facing his back, gives instrustions to the rest to draw the same design. (i.e not facing the audience – no eye contact, no gestures seen by the audience )
3.
Debrief
Effective Communication means the response you get for your Articulation
The feedback we receive is a measure of our Effectiveness
We talk a lot, what we miss out is to Communicate
Make two partners and .. One speaks other listen
“I’m really very excited to be here today”
“I did not mess up the report”
“Darling, I love you”
“I didn't say you were stupid”
each time stressing on different word of the sentence and see if the meaning is understood differnetly.
Communication and use of words
Words actually contribute to about 7% according one famous research. Let us not contest the academics or try to prove that this percentage is correct. The important point is that, communication is made up of more than just words and until you realize that, your chance of becoming good at influencing others is quite slim.
• 7% of what we communicate is based on words and vocabulary
• 38% of what we communicate is based on voice
inflections
• 55% of what we communicate is based on
nonverbal behavior
This one is interesting. Children will probably see a group of playing dolphins. But adults see usually something else.
This is perception or how we see things, people see what they want to see.
Write the sentence and let participant puncuate with 2 comma and one fullstop. And ask them to share.
Most often…
Males will - Woman, without her Man, is nothing.
Females will - Woman, without her, Man is nothing.
Demonstration of “NO Communication”
Ask participant to close the eyes and stand in silence for 30 seconds, when the trainer says stop only then open the eyes and sit down
Now let participant keep standing , the trainer after 30 seconds too does not ask speak or communicate. When some one opens the eyes, the trainer gestures them to sit down silently without any noise so that others do not come to know. This goes on for about a few minutes.
Debrief:
what happened when the trainer did not communicate, how did you feel. This is what happens when there is no communicaiton
1. Explain that many times when we think we are not communicating we are actually sending a very strong message. These are the
“silent” messages that sometimes get inadvertently sent to others.
2. Make the point that often when we say “nothing” we are actually saying a lot.
3. Being silent and not saying anything may actually be sending a strong message to others. This is particularly true for supervisors, managers, or anyone in a position of authority. For example, if you see inappropriate or unproductive behaviors by employees and don’t say or do anything to correct the situation, you are actually saying a great deal. Your lack of communications could be misinterpreted as condoning these behaviors.
This may be completely opposite of your intent.
4. Ask participants to provide examples of No Communication.
Conclude the activity by emphasizing that especially individuals in leadership positions must be conscious of the fact that if they don’t say any-
thing when behaviors need to be corrected or complimented that unintended messages may be sent. We need to be careful about these “silent
messages.”
Ask anyone who understood what you said to raise his/her hand. (No one will.)
Advise the groups that you are going to have a competition with a prize going to the pair who can first decipher the hidden message. Give each pair a sheet of paper with the mixed up paragraph on it.
Ask the group who first deciphers the message to read it out loud to the rest of the participants (it shouldn't take long for one pair to decipher it).
Debrief by saying that communication can be like the mixed-up message. Often we send mixed messages or messages that sound like garbly-gook to the listener. It can take a lot of time and effort to find the key to the real meaning (f the listener even feels like trying to sort it out). And a misunderstood message can result in poor performance, frustration, and extra costs for a company.
Advise the participants that this workshop will show them how to make sure that the message they give is clear and easily understood by all.
Two partners.
One inside the room and one goes outside for instructions.
Instructions for Indside – when your partners comes and talks, listen for the first 30 seconds very attentively, look into the eyes, smile, nod your head. And after about 30 seconds or trainers clue, push your self back, start ignoring the your partner as if you are not interested and see what happens.
Instructions for Outside – when you now go inside you have to speak to your partner for 3 minutes with energy, enthusiam and excitement. Talk about anything you are comfortable. Talk something that is positive and humourous.
Trainer, now invites the outsiders to come in and take action. Insiders have to remember that after about 30 seconds or trainers clue..
Now see the fun
Debrief: how listening is important, and what happens when people ignore or don’t listen attentively
Although you have not said 3, still people will clap, they see and act rather then listen and act. What you do is more impportant than what you do.
Also importance of Body language can be discussed.
How do you feel when you receive so many compliments and good things from others.
Do not feel guilty or down or do not get into self defence and justifying your weaknesses.
Accept it as valid, and introspect. If you think it is valid and you require to make changes, then definitely work on the feedback.
How people generalize, distort and delete information
The most commonly use alphabet “e” is missing in this paragraph
Excellent energizer activity after lunch, tea or any break to create energy and liveliness in the training room
a word and have employees write down the first 10 words they think of. Then have them compare their words with the words other people came up with. This activity can lead into a discussion of how different people have different associations and it can be important to understand the differences. What happens if there is no feedback and clarifications.
All employees must sit or stand in a line. The first employee in the line must think of a statement or phrase and write the statement down. The employee must then whisper the statement to the next employee in line. The next employee must whisper the statement verbatim to the following employee, then the next, and so on. Once the statement reaches the last person in line, it is this participant's job to repeat the statement out loud as it was whispered to him. The point of the activity is to see how the original statement changed by the time it reached the last person in line.
Game of telephone where one person whispers a phrase in another's ear and it passes around the table to see whether the phrase arrives intact at the end. Use this to communicate a piece of key meeting information and then talk about how well the details traveled.
Communication and Leadership
What happens when Leaders does not share the Goals & the Planning to the People who are executing the project. There is a lot of confusion and achieving results becomes difficult. Gap between planning and executing.
Analayse and debrief. (barriers, what could be done better)
The correct answers are:
Falling temperatures
2. Mixed wedding
3. Burning the candle at both ends
4. Last chance
5. Capital punishment
6. Giant steps
7. Fat cat
8. Repeat
9. In box or boxed in
10. Dancing with the stars
11. Lost in space
12. Gunpoint
Debrief:
Ask participants which puzzles gave them the
most difficulty and why. Explain that as in most
of our communications, you need to keep an
open and creative frame of mind to really
understand the messages we receive.
eflect on how differently this same tiny word
could be interpreted by the way participants
said it each time. Acknowledge that these
differences may be very subtle at times, but in
these subtleties lies the difference between
understanding what someone really means and
missing what their message is entirely.