Customer Experience: Mein Kunde, sein Geld und ich - eine Paartherapie.Tobias Teutsch
Sind meine Kunden wirklich glücklich mit mir als Partner? Mit wem habe ich es denn eigentlich zu tun? Wie genau lassen sich die Kundenbedürfnisse, ihre Herausforderungen und täglichen Aufgaben strukturiert analysieren, um hochwertige Kundenerfahrungen für die Zukunft zu planen?
Jedes Unternehmen sollte sich bei der strategischen Ausrichtung ihrer digitalen Kommunikation diese zentralen Fragen aus dem User Research beantworten, und belastbare Grundlagen für die operativen Entscheidungen erarbeiten.
Sich gut zu verstehen, ist eine Frage von Empathie und nicht der Marktforschung. Nirgendwo wird das deutlicher als in einer Liebesbeziehung zwischen Menschen.
This document provides an overview of RAM Ramalingam's qualifications and experience. He has over 31 years of international experience in securing profitable projects, minimizing costs, and maximizing revenue. Some of his accomplishments include saving $57.5 million in liquidated damages for ONGC and being awarded over $30 million in cost claims from other clients. He has managed a $3.77 billion project for HPCL-Mittal Energy. Ramalingam has expertise in areas such as policy development, strategic planning, and contract administration. He has extensive experience managing various types of pipeline, petrochemical, and infrastructure projects. Recommendations provided praise his analytical and negotiating skills as well as his leadership abilities.
Softengi offers IT outsourcing services including software development, testing, and consulting. They have over 400 IT professionals across multiple countries who can help clients design complex enterprise solutions, minimize risks, and transition to digitalization. Softengi has expertise in various technologies and can take over ongoing projects to meet clients' business needs through agile development.
Edifice ProMaC is an international construction services company providing services in Project Set up & execution, Project Controls, Construction Claims, Forensic Analysis & Expert Testimony and Specialised Legal Services.
Customer Experience: Mein Kunde, sein Geld und ich - eine Paartherapie.Tobias Teutsch
Sind meine Kunden wirklich glücklich mit mir als Partner? Mit wem habe ich es denn eigentlich zu tun? Wie genau lassen sich die Kundenbedürfnisse, ihre Herausforderungen und täglichen Aufgaben strukturiert analysieren, um hochwertige Kundenerfahrungen für die Zukunft zu planen?
Jedes Unternehmen sollte sich bei der strategischen Ausrichtung ihrer digitalen Kommunikation diese zentralen Fragen aus dem User Research beantworten, und belastbare Grundlagen für die operativen Entscheidungen erarbeiten.
Sich gut zu verstehen, ist eine Frage von Empathie und nicht der Marktforschung. Nirgendwo wird das deutlicher als in einer Liebesbeziehung zwischen Menschen.
This document provides an overview of RAM Ramalingam's qualifications and experience. He has over 31 years of international experience in securing profitable projects, minimizing costs, and maximizing revenue. Some of his accomplishments include saving $57.5 million in liquidated damages for ONGC and being awarded over $30 million in cost claims from other clients. He has managed a $3.77 billion project for HPCL-Mittal Energy. Ramalingam has expertise in areas such as policy development, strategic planning, and contract administration. He has extensive experience managing various types of pipeline, petrochemical, and infrastructure projects. Recommendations provided praise his analytical and negotiating skills as well as his leadership abilities.
Softengi offers IT outsourcing services including software development, testing, and consulting. They have over 400 IT professionals across multiple countries who can help clients design complex enterprise solutions, minimize risks, and transition to digitalization. Softengi has expertise in various technologies and can take over ongoing projects to meet clients' business needs through agile development.
Edifice ProMaC is an international construction services company providing services in Project Set up & execution, Project Controls, Construction Claims, Forensic Analysis & Expert Testimony and Specialised Legal Services.
The document provides an overview of the ARNG Integrated Management System (IMS) which aims to transform business operations and improve readiness across the ARNG. It discusses key statutory laws and references that establish requirements for management systems, performance management, and business transformation in the Department of Defense. The IMS uses a systems approach with tools like strategic planning, performance management, organizational self-assessment, and business transformation to continuously improve processes. Training courses are offered to develop skills in areas like strategic planning, lean six sigma, and organizational assessment. The document outlines ARNG's improvement journey from developing strategic plans and compiling self-assessment packets to collaborating across sections and disseminating useful tools.
This document provides an overview of RAM's qualifications and experience in construction, contracts, and claims management. Some key points:
- Over 23 years of international experience in construction, specializing in securing profitable projects, minimizing costs, and preparing and winning claims.
- Extensive experience in contract and claims resolution, negotiations, project management, and strategic planning for a wide range of infrastructure projects.
- Demonstrated track record of saving clients over $57 million by defending claims, obtaining schedule extensions, negotiating change orders, and enhancing contract values.
- Well-educated with an MBA, two master's degrees, and professional qualifications in construction law, project management, and quantity surveying.
Delante de gestores, en el marco de la Jornada sobre Calidad de los Servicios Sanitarios organizada por ACES, la patronal de centros privados, ayer incidimos una vez más en la importancia de centrarnos en la calidad de los procesos pero sin olvidar al paciente y sus necesidades y expectativas de servicio: Calidad Percibida.
Makalah ini membahas konsep dasar analisis rate of return untuk menilai kinerja investasi dan perusahaan. Beberapa poin penting yang dijelaskan meliputi pengertian rate of return, jenis-jenis bunga, dan metode perhitungan seperti internal rate of return.
El documento resume las principales ideas presentadas en una sesión sobre herramientas 2.0 y su uso en la práctica profesional de la salud. Se discuten temas como el nuevo rol del paciente informado, el uso de redes sociales y aplicaciones móviles para compartir información sobre salud, y los desafíos de garantizar la calidad de la información médica en línea. Finalmente, se exploran ideas sobre cómo las herramientas digitales podrían transformar el futuro de la atención médica.
Makalah ini membahas konsep dasar analisis rate of return untuk menilai kinerja investasi dan perusahaan. Beberapa poin penting yang dijelaskan adalah pengertian rate of return, jenis-jenis bunga, dan metode perhitungan internal rate of return.
This document discusses legal and ethical issues related to broadcasting content on television in the UK. It outlines several key points:
1) Content aired before the watershed (8pm) cannot include strong language, violence, or nudity as it must be suitable for all audiences.
2) UK law regarding defamation, privacy, contempt of court, copyright, and other intellectual property rights must be considered when broadcasting any content.
3) Several regulatory bodies oversee different aspects of UK media, including Ofcom which regulates television and radio broadcasts and enforces the watershed. Ofcom operates under the Communications Act of 2003.
This document summarizes how new technologies lowered barriers to entry and induced periods of de-concentration in the music recording industry. It discusses how the development of the reverse metal stamper in the early 1900s and magnetic tape recording in the 1950s both significantly reduced production costs. This allowed many smaller, independent firms to enter the industry. Many of these new entrants were product innovators who introduced new, popular culture-based music genres like blues, jazz, and rock and roll. Their innovations gained widespread popularity and eroded the market share of larger, established firms, changing the concentrated structure of the industry.
Intecracy Group is one of the leading professional groups of companies specialized in project and business consulting, the development of complex software solutions and project integration management of software solutions for corporate clients, governmental agencies, NGOs and startups.
Dr. John R. Jenkins discusses flipped learning, which involves students watching lectures and videos as homework and doing homework-like activities in class. The document outlines the background of flipped learning, including constructivism and behaviorism, defines flipped learning and its advantages, and describes what is known about flipped learning based on case studies. It also provides a sample flipped class session agenda.
Studi kasus STUDY KASUS PENGGUNAAN JARINGAN (GIS/AM/FM) PADA PERUSAHAAN LISTRIKHermawan Hermawan
Dokumen ini membahas penggunaan sistem GIS/AM/FM pada perusahaan listrik untuk meningkatkan efisiensi dan efektivitas pengelolaan data pelanggan dan jaringan distribusi. Dibahas pula perlunya arsitektur informasi perusahaan untuk mengintegrasikan sistem informasi terkait dan mendukung proses bisnis perusahaan.
The document provides an overview of the ARNG Integrated Management System (IMS) which aims to transform business operations and improve readiness across the ARNG. It discusses key statutory laws and references that establish requirements for management systems, performance management, and business transformation in the Department of Defense. The IMS uses a systems approach with tools like strategic planning, performance management, organizational self-assessment, and business transformation to continuously improve processes. Training courses are offered to develop skills in areas like strategic planning, lean six sigma, and organizational assessment. The document outlines ARNG's improvement journey from developing strategic plans and compiling self-assessment packets to collaborating across sections and disseminating useful tools.
This document provides an overview of RAM's qualifications and experience in construction, contracts, and claims management. Some key points:
- Over 23 years of international experience in construction, specializing in securing profitable projects, minimizing costs, and preparing and winning claims.
- Extensive experience in contract and claims resolution, negotiations, project management, and strategic planning for a wide range of infrastructure projects.
- Demonstrated track record of saving clients over $57 million by defending claims, obtaining schedule extensions, negotiating change orders, and enhancing contract values.
- Well-educated with an MBA, two master's degrees, and professional qualifications in construction law, project management, and quantity surveying.
Delante de gestores, en el marco de la Jornada sobre Calidad de los Servicios Sanitarios organizada por ACES, la patronal de centros privados, ayer incidimos una vez más en la importancia de centrarnos en la calidad de los procesos pero sin olvidar al paciente y sus necesidades y expectativas de servicio: Calidad Percibida.
Makalah ini membahas konsep dasar analisis rate of return untuk menilai kinerja investasi dan perusahaan. Beberapa poin penting yang dijelaskan meliputi pengertian rate of return, jenis-jenis bunga, dan metode perhitungan seperti internal rate of return.
El documento resume las principales ideas presentadas en una sesión sobre herramientas 2.0 y su uso en la práctica profesional de la salud. Se discuten temas como el nuevo rol del paciente informado, el uso de redes sociales y aplicaciones móviles para compartir información sobre salud, y los desafíos de garantizar la calidad de la información médica en línea. Finalmente, se exploran ideas sobre cómo las herramientas digitales podrían transformar el futuro de la atención médica.
Makalah ini membahas konsep dasar analisis rate of return untuk menilai kinerja investasi dan perusahaan. Beberapa poin penting yang dijelaskan adalah pengertian rate of return, jenis-jenis bunga, dan metode perhitungan internal rate of return.
This document discusses legal and ethical issues related to broadcasting content on television in the UK. It outlines several key points:
1) Content aired before the watershed (8pm) cannot include strong language, violence, or nudity as it must be suitable for all audiences.
2) UK law regarding defamation, privacy, contempt of court, copyright, and other intellectual property rights must be considered when broadcasting any content.
3) Several regulatory bodies oversee different aspects of UK media, including Ofcom which regulates television and radio broadcasts and enforces the watershed. Ofcom operates under the Communications Act of 2003.
This document summarizes how new technologies lowered barriers to entry and induced periods of de-concentration in the music recording industry. It discusses how the development of the reverse metal stamper in the early 1900s and magnetic tape recording in the 1950s both significantly reduced production costs. This allowed many smaller, independent firms to enter the industry. Many of these new entrants were product innovators who introduced new, popular culture-based music genres like blues, jazz, and rock and roll. Their innovations gained widespread popularity and eroded the market share of larger, established firms, changing the concentrated structure of the industry.
Intecracy Group is one of the leading professional groups of companies specialized in project and business consulting, the development of complex software solutions and project integration management of software solutions for corporate clients, governmental agencies, NGOs and startups.
Dr. John R. Jenkins discusses flipped learning, which involves students watching lectures and videos as homework and doing homework-like activities in class. The document outlines the background of flipped learning, including constructivism and behaviorism, defines flipped learning and its advantages, and describes what is known about flipped learning based on case studies. It also provides a sample flipped class session agenda.
Studi kasus STUDY KASUS PENGGUNAAN JARINGAN (GIS/AM/FM) PADA PERUSAHAAN LISTRIKHermawan Hermawan
Dokumen ini membahas penggunaan sistem GIS/AM/FM pada perusahaan listrik untuk meningkatkan efisiensi dan efektivitas pengelolaan data pelanggan dan jaringan distribusi. Dibahas pula perlunya arsitektur informasi perusahaan untuk mengintegrasikan sistem informasi terkait dan mendukung proses bisnis perusahaan.