Third lecture on service design at KISK Masaryk University. This time, we discuss both design and its financial viability. Business case is a major topic here, of course.
DK Engineering introduces bespoke drawing design solutions to many industries and manufacturing units. To provide actual method of creating design of the product, DK Engineering has taken this initiative which will be helpful to produce appropriate design of the material.
http://www.localnews.biz/news_100753.asp
Presentatie van 3Dealise op 22 oktober 2015 tijdens de Dutch Design Week, bij TUE op activiteit ism Cement&BetonCentrum: Grote ambities met 3D Betonprinten.
Amazing monsters of influence have a distinct set of qualities. This presentation showcases the skills you can expect to find in influential monsters. Don't be afraid.
55 Business Models to Revolutionize your Business by Michaela Csikjindrichweiss
This document provides an overview of a presentation on business model innovation given by Dr. Michaela Csik. It includes her professional background and experience in business model innovation consulting and research. The presentation discusses why business model innovation is important for company success, provides examples of companies that failed to innovate their business models, and introduces a framework called the St. Gallen Business Model Navigator that can be used to systematically develop innovative new business models.
Second lecture on service design at KISK Masaryk University. This time, we discuss key concepts of service design such as touchpoints and service structure.
A quick overview of service design by Nick Marsh of Engine service design. What is service design? Why is it? Where's it going next?
Delivered at HyperIsland, Stockholm, September 2007
Veryday academy masterclass service design oct 6 2014Madlene Lindström
This is Veryday’s take on creating value with service design as it was shared at a masterclass in connection with the Service Design Conference in Stockholm, October 2014.
Creating value originates in taking all perspectives (meaning the internal stakeholders, the brand, the organization and the end customer etc) into account, putting the end customer in focus. By being empathic to people, going from detailed to holistic thinking and prototyping the visions and ideas, we can create valuable and meaningful services.
At Veryday we have developed Fabric as our collaborative, modular, interconnected and iterative way of working to systematically design for experiences.
DK Engineering introduces bespoke drawing design solutions to many industries and manufacturing units. To provide actual method of creating design of the product, DK Engineering has taken this initiative which will be helpful to produce appropriate design of the material.
http://www.localnews.biz/news_100753.asp
Presentatie van 3Dealise op 22 oktober 2015 tijdens de Dutch Design Week, bij TUE op activiteit ism Cement&BetonCentrum: Grote ambities met 3D Betonprinten.
Amazing monsters of influence have a distinct set of qualities. This presentation showcases the skills you can expect to find in influential monsters. Don't be afraid.
55 Business Models to Revolutionize your Business by Michaela Csikjindrichweiss
This document provides an overview of a presentation on business model innovation given by Dr. Michaela Csik. It includes her professional background and experience in business model innovation consulting and research. The presentation discusses why business model innovation is important for company success, provides examples of companies that failed to innovate their business models, and introduces a framework called the St. Gallen Business Model Navigator that can be used to systematically develop innovative new business models.
Second lecture on service design at KISK Masaryk University. This time, we discuss key concepts of service design such as touchpoints and service structure.
A quick overview of service design by Nick Marsh of Engine service design. What is service design? Why is it? Where's it going next?
Delivered at HyperIsland, Stockholm, September 2007
Veryday academy masterclass service design oct 6 2014Madlene Lindström
This is Veryday’s take on creating value with service design as it was shared at a masterclass in connection with the Service Design Conference in Stockholm, October 2014.
Creating value originates in taking all perspectives (meaning the internal stakeholders, the brand, the organization and the end customer etc) into account, putting the end customer in focus. By being empathic to people, going from detailed to holistic thinking and prototyping the visions and ideas, we can create valuable and meaningful services.
At Veryday we have developed Fabric as our collaborative, modular, interconnected and iterative way of working to systematically design for experiences.
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Présentation sur Le Design Thinking and the Business Model Canvas for the Mobile Economyréalisé dans le cadre de StartLab de Solvay Entrepreneurs. http://startlab.solvayentrepreneurs.be/
This document discusses moving from product-focused "stuff" to customer-focused "stories". It suggests that organizations shift from transactional to relational relationships by co-creating value with customers. The document uses a bicycle manufacturer as an example and lists potential new services like bike sharing, repairs, and coaching programs. It outlines a framework for moving from products to servitized products to productized services to full service ecosystems. The document concludes with a panel discussion on practical tools, capabilities, value assessment, and partnership strategies for making the transition.
The document discusses the Design Council's approach to using design as a framework for innovation in public services. It advocates taking a people-centered approach through observation and understanding user needs, visualizing concepts, collaboratively prototyping ideas through iteration. This allows organizations to manage risk, solve problems efficiently and deliver better outcomes for citizens. The Design Council offers coaching support to help public bodies apply design-led approaches to challenges.
DTP DTG Wesselius Service Design Thinking Insights from Nine Case Studies Heico Wesselius
This document provides an overview of nine case studies conducted as part of the Innovation in Services program. The program was a collaborative effort between design agencies and service providers to apply service design principles and improve services.
The case studies covered a range of topics including passenger experience on train platforms, wayfinding at the station, boarding trains, customer plans, the role of visualizations, hospital hospitality, and creating a central reception area for a university. Insights were gathered from each project and researchers identified themes around the preliminary design phase, designing for users, designing for organizations, and measuring results. Stakeholders from some of the projects also shared their perspectives.
Overall, the document aims to demonstrate how service design was applied in practice
CoCo Tool Kit general introduction 10-2015Krista Ker
The document introduces the CoCo Tool Kit, which was developed through a research project to provide concrete methods and tools for co-creation in B2B service companies. The CoCo Tool Kit includes five tools to help businesses assess their approach to co-creation, understand what co-creation means in practice, and understand how to co-create value with customers. One of the tools is called CoCo Cosmos, which is a flexible service design game that supports partners in creating a holistic understanding and identifying new innovation possibilities through mapping stakeholders and their relationships.
Handout Practical bim collaboration in a pppVivi Nyehuus
This case study concerns the establishment of Denmark's first PPP hospital, involving several AEC firms, navigating a complex project, by actively using BIM models for collaboration and user involvement in all phases of the building process. The lecture intends to inform of 'quick wins', successes and how to avoid pitfalls.
Key Learning Outcomes:
1. Knowledge concerning our experiences in creating an ICT framework that supports/contributes to a better cross disciplinary model collaboration.
2. Inspiration on how to actively use the models on-site, both for white- and blue collar workers.
3. Knowledge about which information the models should contain in order to be useful both in the design and construction phase
This document discusses Building Information Modeling (BIM) and its use on the Grand Egyptian Museum project. It provides an overview of BIM, including why it is used and the benefits it provides. It then details how BIM was implemented on the museum project, including modeling the complex structure, using animations and simulations, tracking quantities, and facilitating coordination between trades. BIM helped manage the large project with over 400,000 square meters and peak workforce of over 4,000 people.
This document describes an instructional technology company called Instructions Made Easy that creates guided tutorials to help users better understand products, onboarding processes, and services. It has seen success with its first three launching customers, reducing customer contact costs by 20-100% and growing revenue from €110K in 2016 to €450K in 2020. The company is led by founders Daan Assen and Willemijn Schneyder and is seeking further funding to continue its growth.
Report on Marketing Plan for Sustainable Eco Ideas, Designs, Architectures & ...Md. Abdur Rakib
Report on Marketing Plan for Sustainable Eco Ideas, Designs, Architectures & Installations Services based on the study of Marketing Management. The report is prepared by Elegant (VI) group of Marketing 14th batch A section.
#3 JTBD Stockholm Meetup presentations from Oct 24 2017Anders Ångström
The document summarizes a meetup event focused on discussing the Jobs-to-be-Done (JTBD) framework. The event included a demonstration of how to talk to real customers about their JTBD, experiences from a UX designer using JTBD, and challenges of the approach. Key learnings from applying JTBD in design included getting qualitative customer insight, using the four customer motivations, developing empathy, making jobs actionable, and gaining buy-in from stakeholders. The JTBD framework helps understand customer needs rather than preconceived solutions in order to improve innovation success rates.
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The document introduces the CoCo Tool Kit, which was created through a research project to develop methods and tools for co-creation between businesses and customers. The CoCo Tool Kit includes 5 tools to help companies assess their approach to co-creation, understand what co-creation means in practice, and understand how to co-create value and new solutions with customers. One of the tools presented in more detail is the CoCo Cosmos service design game which is used to facilitate shared understanding and identify new innovation possibilities between partners.
The document discusses creating sustainable commercial spaces that people want to be in. It talks about the changing consumer preferences towards more social, tech-savvy and purpose-driven experiences. Various case studies are presented of transforming retail stores, offices, and shopping centers with green building strategies and more lifestyle-focused concepts to meet new consumer demands and achieve real sustainability.
This document summarizes discussions from an ASEAN Economic Community meeting in Bangkok from April 25-27, 2013. It discusses the formation and goals of ASEAN and the ASEAN Economic Community (AEC), which aims to create a single market by 2015. The document outlines opportunities for consultants from greater economic integration, and sessions focused on tapping opportunities from the AEC, reinventing consulting business models, learning from case studies, and exploring collaboration among consultants.
The document summarizes an event to energize businesses about reducing energy costs and transitioning to renewable energy. It includes an agenda with speakers on assessing energy use, comparing supply contracts, and available support. A guest speaker from Perfect Sense Energy discusses their business model of assessing clients' energy use and efficiency and renewable options. They provide examples of their business growth with support from the Business Growth Hub. The event concludes with information on the Hub's services to help businesses with sustainability, innovation, skills and accessing finance.
One Africa Network Webinar: Design Thinking and Innovation - Staying Ahead o...SSCG Consulting
On Thursday 30 July 2020, One Africa Network (OAN) live discussion webcast on Design Thinking and Innovation: Staying Ahead of the Curve to discuss and share thoughts, experiences, perspectives and solutions on innovative ways to transform for growth, design thinking application, new innovative way to problems solving and generating innovative ideas.
Panel speakers included:
- Dr Chloe Sharp - Marketing Director at Combine AI
- Alae Ismail - Innovation and Entrepreneurship Manager at Imperial College London
- Genevieve Leveille - Principal Founder and CEO of AgriLedger, Innovative Entrepreneur and 2019 FT Top 100 BAME in Technology in UK
- Nick Jankel - Founder and CEO of Switch On: The Transformational Leadership and Life Enterprise, Co-Founder and Chairperson, FutureMakers and Visiting Lecturer at Yale University, Sciences Po, UC Berkeley, LBS, Oxford University, UCL
- Dr William Murithi FHEA. - Lecturer in Entrepreneurship at De Montfort University
- Georgie Manly - Senior Innovation Consultant at Human Innovation
Guest lecture – high tech business venturing.pptxAngela Ferrara
This document provides an overview of a guest lecture on high tech business venturing and digital business innovation. The key topics covered include:
1) An introduction to the speaker's background and experience founding multiple startups.
2) An overview of Grundfos, a global pump manufacturer, including its size, products, locations, and strategy to transition to a more digital and connected business model.
3) A discussion of innovation processes, emphasizing customer development and building minimum viable products to test hypotheses with customers quickly through iterative releases and validations.
4) An example project undertaken by Grundfos to map real-time water usage in food and beverage processing.
5) Takeaways around the
The document discusses the poor quality of housing development schemes in the past in the North West Leicestershire District Council area and efforts taken to improve design quality. It outlines establishing a baseline of poor performing developments, identifying issues like lack of design skills and championing of design. It then discusses implementing the Building for Life design standard, training design ambassadors, and creating a "scores on doors" system to provide home buyers easy ratings of design quality. Results have included applicants more focused on placemaking and engaging qualified design teams.
We reached the first 100 Profinauts in Poland and so we met to officially mark the launch of the applicaion in Poland. Beautiful views from Zebra Tower and about 30 extremely interesting people made it great evening!
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Présentation sur Le Design Thinking and the Business Model Canvas for the Mobile Economyréalisé dans le cadre de StartLab de Solvay Entrepreneurs. http://startlab.solvayentrepreneurs.be/
This document discusses moving from product-focused "stuff" to customer-focused "stories". It suggests that organizations shift from transactional to relational relationships by co-creating value with customers. The document uses a bicycle manufacturer as an example and lists potential new services like bike sharing, repairs, and coaching programs. It outlines a framework for moving from products to servitized products to productized services to full service ecosystems. The document concludes with a panel discussion on practical tools, capabilities, value assessment, and partnership strategies for making the transition.
The document discusses the Design Council's approach to using design as a framework for innovation in public services. It advocates taking a people-centered approach through observation and understanding user needs, visualizing concepts, collaboratively prototyping ideas through iteration. This allows organizations to manage risk, solve problems efficiently and deliver better outcomes for citizens. The Design Council offers coaching support to help public bodies apply design-led approaches to challenges.
DTP DTG Wesselius Service Design Thinking Insights from Nine Case Studies Heico Wesselius
This document provides an overview of nine case studies conducted as part of the Innovation in Services program. The program was a collaborative effort between design agencies and service providers to apply service design principles and improve services.
The case studies covered a range of topics including passenger experience on train platforms, wayfinding at the station, boarding trains, customer plans, the role of visualizations, hospital hospitality, and creating a central reception area for a university. Insights were gathered from each project and researchers identified themes around the preliminary design phase, designing for users, designing for organizations, and measuring results. Stakeholders from some of the projects also shared their perspectives.
Overall, the document aims to demonstrate how service design was applied in practice
CoCo Tool Kit general introduction 10-2015Krista Ker
The document introduces the CoCo Tool Kit, which was developed through a research project to provide concrete methods and tools for co-creation in B2B service companies. The CoCo Tool Kit includes five tools to help businesses assess their approach to co-creation, understand what co-creation means in practice, and understand how to co-create value with customers. One of the tools is called CoCo Cosmos, which is a flexible service design game that supports partners in creating a holistic understanding and identifying new innovation possibilities through mapping stakeholders and their relationships.
Handout Practical bim collaboration in a pppVivi Nyehuus
This case study concerns the establishment of Denmark's first PPP hospital, involving several AEC firms, navigating a complex project, by actively using BIM models for collaboration and user involvement in all phases of the building process. The lecture intends to inform of 'quick wins', successes and how to avoid pitfalls.
Key Learning Outcomes:
1. Knowledge concerning our experiences in creating an ICT framework that supports/contributes to a better cross disciplinary model collaboration.
2. Inspiration on how to actively use the models on-site, both for white- and blue collar workers.
3. Knowledge about which information the models should contain in order to be useful both in the design and construction phase
This document discusses Building Information Modeling (BIM) and its use on the Grand Egyptian Museum project. It provides an overview of BIM, including why it is used and the benefits it provides. It then details how BIM was implemented on the museum project, including modeling the complex structure, using animations and simulations, tracking quantities, and facilitating coordination between trades. BIM helped manage the large project with over 400,000 square meters and peak workforce of over 4,000 people.
This document describes an instructional technology company called Instructions Made Easy that creates guided tutorials to help users better understand products, onboarding processes, and services. It has seen success with its first three launching customers, reducing customer contact costs by 20-100% and growing revenue from €110K in 2016 to €450K in 2020. The company is led by founders Daan Assen and Willemijn Schneyder and is seeking further funding to continue its growth.
Report on Marketing Plan for Sustainable Eco Ideas, Designs, Architectures & ...Md. Abdur Rakib
Report on Marketing Plan for Sustainable Eco Ideas, Designs, Architectures & Installations Services based on the study of Marketing Management. The report is prepared by Elegant (VI) group of Marketing 14th batch A section.
#3 JTBD Stockholm Meetup presentations from Oct 24 2017Anders Ångström
The document summarizes a meetup event focused on discussing the Jobs-to-be-Done (JTBD) framework. The event included a demonstration of how to talk to real customers about their JTBD, experiences from a UX designer using JTBD, and challenges of the approach. Key learnings from applying JTBD in design included getting qualitative customer insight, using the four customer motivations, developing empathy, making jobs actionable, and gaining buy-in from stakeholders. The JTBD framework helps understand customer needs rather than preconceived solutions in order to improve innovation success rates.
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The document introduces the CoCo Tool Kit, which was created through a research project to develop methods and tools for co-creation between businesses and customers. The CoCo Tool Kit includes 5 tools to help companies assess their approach to co-creation, understand what co-creation means in practice, and understand how to co-create value and new solutions with customers. One of the tools presented in more detail is the CoCo Cosmos service design game which is used to facilitate shared understanding and identify new innovation possibilities between partners.
The document discusses creating sustainable commercial spaces that people want to be in. It talks about the changing consumer preferences towards more social, tech-savvy and purpose-driven experiences. Various case studies are presented of transforming retail stores, offices, and shopping centers with green building strategies and more lifestyle-focused concepts to meet new consumer demands and achieve real sustainability.
This document summarizes discussions from an ASEAN Economic Community meeting in Bangkok from April 25-27, 2013. It discusses the formation and goals of ASEAN and the ASEAN Economic Community (AEC), which aims to create a single market by 2015. The document outlines opportunities for consultants from greater economic integration, and sessions focused on tapping opportunities from the AEC, reinventing consulting business models, learning from case studies, and exploring collaboration among consultants.
The document summarizes an event to energize businesses about reducing energy costs and transitioning to renewable energy. It includes an agenda with speakers on assessing energy use, comparing supply contracts, and available support. A guest speaker from Perfect Sense Energy discusses their business model of assessing clients' energy use and efficiency and renewable options. They provide examples of their business growth with support from the Business Growth Hub. The event concludes with information on the Hub's services to help businesses with sustainability, innovation, skills and accessing finance.
One Africa Network Webinar: Design Thinking and Innovation - Staying Ahead o...SSCG Consulting
On Thursday 30 July 2020, One Africa Network (OAN) live discussion webcast on Design Thinking and Innovation: Staying Ahead of the Curve to discuss and share thoughts, experiences, perspectives and solutions on innovative ways to transform for growth, design thinking application, new innovative way to problems solving and generating innovative ideas.
Panel speakers included:
- Dr Chloe Sharp - Marketing Director at Combine AI
- Alae Ismail - Innovation and Entrepreneurship Manager at Imperial College London
- Genevieve Leveille - Principal Founder and CEO of AgriLedger, Innovative Entrepreneur and 2019 FT Top 100 BAME in Technology in UK
- Nick Jankel - Founder and CEO of Switch On: The Transformational Leadership and Life Enterprise, Co-Founder and Chairperson, FutureMakers and Visiting Lecturer at Yale University, Sciences Po, UC Berkeley, LBS, Oxford University, UCL
- Dr William Murithi FHEA. - Lecturer in Entrepreneurship at De Montfort University
- Georgie Manly - Senior Innovation Consultant at Human Innovation
Guest lecture – high tech business venturing.pptxAngela Ferrara
This document provides an overview of a guest lecture on high tech business venturing and digital business innovation. The key topics covered include:
1) An introduction to the speaker's background and experience founding multiple startups.
2) An overview of Grundfos, a global pump manufacturer, including its size, products, locations, and strategy to transition to a more digital and connected business model.
3) A discussion of innovation processes, emphasizing customer development and building minimum viable products to test hypotheses with customers quickly through iterative releases and validations.
4) An example project undertaken by Grundfos to map real-time water usage in food and beverage processing.
5) Takeaways around the
The document discusses the poor quality of housing development schemes in the past in the North West Leicestershire District Council area and efforts taken to improve design quality. It outlines establishing a baseline of poor performing developments, identifying issues like lack of design skills and championing of design. It then discusses implementing the Building for Life design standard, training design ambassadors, and creating a "scores on doors" system to provide home buyers easy ratings of design quality. Results have included applicants more focused on placemaking and engaging qualified design teams.
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We reached the first 100 Profinauts in Poland and so we met to officially mark the launch of the applicaion in Poland. Beautiful views from Zebra Tower and about 30 extremely interesting people made it great evening!
V květnu 2015 jsem zkoumal psací stroje, jejich nástup, rozvoj obchodu, design apod. Tohle jsou nejzajímavější poznámky a insighty, které si chci zapamatovat.
The document discusses the development of the MojeDane.cz information hub web portal. It describes creating the portal to provide an online place for tax and other government services, with sections for forms, help, and user login. It outlines designing the portal by using user cases, key requirements, and risk analysis. It emphasizes the importance of testing with real users and risk management.
The document discusses a redesign of the Czech tax reporting system. It notes that the current system is disliked for being pink, ugly, confusing and complicated. The redesign proposes a modular system with basic forms and additional forms for things like owning a business, wife, car or kids. It outlines personas of typical users, the design process including research, prototypes and testing. The goal is a simple, understandable, modular system that only includes the most necessary tax fields.
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3. Advice for students on gaining experience through internships and reading design literature to kick off their careers in service design.
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1. The document summarizes a final lecture on service design that covered three parts: reviewing the knowledge from the course so far, discussing the concept of overdelivery in customer service, and designing service experiences.
2. It provides an example of an airline overdelivering for passengers on a flight that experienced an emergency water landing, by providing assistance, replacements, and compensation that went above and beyond normal procedures.
3. The last part of the lecture focused on using a service pyramid and simple business case models to design a single feature that could provide overdelivery for customers.
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14. Until Next Time
1) In teams of two and
using HCD thinking, suggest
how www.sorriso.cz may be
re-designed to better serve
patients‘ needs. Bring
visualization of your design
with you next time.
2) Please read one of the
following books.
14
15. Next Meeting
Kentico
Nové sady 25 (accross the
street from Mall.cz)
Wednesday 2 April 2014
12:30 – 15:30
15
A new Kentico building
is right here.