The Request to Fulfill (R2F) value stream presentation. R2F is one of the four value streams of the IT4IT Reference Architecture of The Open Group.
How to manage your IT organization as a professional IT shop? Provide a self service portal for end-users and IT staff to order IT services and IT resources. Automate the entire process from request to actual deployment and provisioning.
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle using four value streams - Strategy to Portfolio, Request to Fulfill, Requirement to Deploy, and Detect to Correct.
Download presentation from http://opengroup.co.za/presentations
IT4IT and DevOps Tools Landscape (2020).Rob Akershoek
Complete overview of the IT management tooling landscape 2020. Key market players / vendors in the IT4IT and DevOps tooling ecosystem. Automate and streamline your end-to-end DevOps tool chain.
Overview of the IT4IT tooling market in 2022.
Key trends in the IT4IT / DevOps tooling market are:
- Strategic portfolio management / portfolio backlog management (scaling agile on the enterprise level integrating with Enterprise architecture and Application / Product Portfolio Management)
- On-line collaboration & communication tools supporting team of team planning, problem solving, etc.
- Value stream management (an emerging tooling category) providing visibility across the end-to-end IT value streams
- Multi-cloud discovery & visibility on usage, costs and compliance
- Integrating DevOps tool chain (e.g. CICD pipeline) with the ITSM platform and CMDB
- Integrating security, risk and compliance management into the DevOps tool chain
- AIOps and observability management, consoliding metrics, logs, events mapped to a real-time service model
- Security operations, integrating security monitoring, vulnerability scanning, etc. into end-to-end detect to correct value streams
- Enterprise Service Management (ITSM vendors providing omni-channel services across IT, HR, Facilities, Finance, etc.)
- Leveraging AI/ML in various capabilities such test management, security operations, incident management, etc.
- Sustainability management integrated in IRM/GRC platforms
And last but not least:
- Service / Product portfolio management (managing the portfolio of service/applications, supporting product centric operating models, linked to business capabilities, product owners and teams)
This white paper discusses how ITIL 4 and the IT4IT standard can be combined to manage the new digital reality. ITIL 4 focuses on practices, culture, and behavior while IT4IT focuses on information flows and automating IT activities. Both aim to holistically manage IT service and product lifecycles. The paper outlines the key components of ITIL 4 and IT4IT and how their synergies allow for a more streamlined and automated delivery model leveraging Agile and DevOps.
IT4IT real life examples & myths and rumors dispelledTony Price
The document discusses myths and rumors about IT4IT and provides examples of how IT4IT can be applied in real-world situations. Some myths addressed include that IT4IT will replace other frameworks like ITIL and COBIT. The document advocates applying the IT4IT reference architecture and value chain perspective to help integrate existing IT management standards and break down silos across different parts of the IT organization.
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle using four value streams - Strategy to Portfolio, Request to Fulfill, Requirement to Deploy, and Detect to Correct.
Download presentation from http://opengroup.co.za/presentations
IT4IT and DevOps Tools Landscape (2020).Rob Akershoek
Complete overview of the IT management tooling landscape 2020. Key market players / vendors in the IT4IT and DevOps tooling ecosystem. Automate and streamline your end-to-end DevOps tool chain.
Overview of the IT4IT tooling market in 2022.
Key trends in the IT4IT / DevOps tooling market are:
- Strategic portfolio management / portfolio backlog management (scaling agile on the enterprise level integrating with Enterprise architecture and Application / Product Portfolio Management)
- On-line collaboration & communication tools supporting team of team planning, problem solving, etc.
- Value stream management (an emerging tooling category) providing visibility across the end-to-end IT value streams
- Multi-cloud discovery & visibility on usage, costs and compliance
- Integrating DevOps tool chain (e.g. CICD pipeline) with the ITSM platform and CMDB
- Integrating security, risk and compliance management into the DevOps tool chain
- AIOps and observability management, consoliding metrics, logs, events mapped to a real-time service model
- Security operations, integrating security monitoring, vulnerability scanning, etc. into end-to-end detect to correct value streams
- Enterprise Service Management (ITSM vendors providing omni-channel services across IT, HR, Facilities, Finance, etc.)
- Leveraging AI/ML in various capabilities such test management, security operations, incident management, etc.
- Sustainability management integrated in IRM/GRC platforms
And last but not least:
- Service / Product portfolio management (managing the portfolio of service/applications, supporting product centric operating models, linked to business capabilities, product owners and teams)
This white paper discusses how ITIL 4 and the IT4IT standard can be combined to manage the new digital reality. ITIL 4 focuses on practices, culture, and behavior while IT4IT focuses on information flows and automating IT activities. Both aim to holistically manage IT service and product lifecycles. The paper outlines the key components of ITIL 4 and IT4IT and how their synergies allow for a more streamlined and automated delivery model leveraging Agile and DevOps.
IT4IT real life examples & myths and rumors dispelledTony Price
The document discusses myths and rumors about IT4IT and provides examples of how IT4IT can be applied in real-world situations. Some myths addressed include that IT4IT will replace other frameworks like ITIL and COBIT. The document advocates applying the IT4IT reference architecture and value chain perspective to help integrate existing IT management standards and break down silos across different parts of the IT organization.
Future Proofing Your IT Operating Model for DigitalDavid Favelle
Having worked with Operating Model for over 10 years, Dave has new adopted DevOps, IT4IT and Continuous Delivery alongside traditional frameworks. The concept of the value stream is central to the thinking. The presentation was delivered as a Keynote at the Open Group in Amsterdam October 2017 -https://www.youtube.com/watch?v=Y7yH1JJKvqc&t=1969s
Note that Dave and the ValueFlow team deliver Operating Model on the ServiceNow platform.
This webinar features two IT4IT™ experts: Jim Hietala, VP Business Development at The Open Group and Michael Fulton, President Americas Division of CC and C Solutions, co-chair IT4IT Adoption Workgroup and Lead Author ITpreneurs IT4IT courseware.
Training and consulting providers looking to help your clients improve IT efficiency will enjoy this webinar. You will:
-Gain insight on how IT4IT serves the digital enterprise
-Discover its relation with Cloud, Agile, and DevOps
-Learn how it complements TOGAF®, Archimate® and ITIL®
-Find out what the training opportunities are for IT4IT
The Open Group IT4IT Reference Architecture provides prescriptive guidance on how to design, procure and implement the functionality needed to run IT. The training content of IT4IT will be available for licensing in the ITpreneurs courseware soon.
IT4IT - Manage the Digital Enterprise.pdfitSMF Belgium
The document discusses managing the digital ecosystem using the IT4IT standard version 3.0. It highlights key challenges in managing today's complex IT landscape with many tools, technologies, vendors and silos. The IT4IT standard addresses these challenges by providing an integrated digital management system and capabilities to manage the full digital lifecycle from strategy to operations. It aims to optimize value streams, automate workflows, and provide transparency across the multi-vendor ecosystem.
The document provides an agenda for an ITIL4 and ServiceNow overview presentation. It includes introductions of the presenter, Mario Vivas. It then provides overviews of ITIL4, focusing on its practices and dimensions of service management. It discusses the ServiceNow platform and its key product lines and applications for incident management, problem management, change management, service catalog, knowledge management and demonstrations. The presentation aims to highlight ITIL4 guiding principles and how ServiceNow supports various ITSM processes and practices through its applications and integrations.
Review of Information Technology Function Critical Capability ModelsAlan McSweeney
IT Function critical capabilities are key areas where the IT function needs to maintain significant levels of competence, skill and experience and practise in order to operate and deliver a service. There are several different IT capability frameworks. The objective of these notes is to assess the suitability and applicability of these frameworks. These models can be used to identify what is important for your IT function based on your current and desired/necessary activity profile.
Capabilities vary across organisation – not all capabilities have the same importance for all organisations. These frameworks do not readily accommodate variability in the relative importance of capabilities.
The assessment approach taken is to identify a generalised set of capabilities needed across the span of IT function operations, from strategy to operations and delivery. This generic model is then be used to assess individual frameworks to determine their scope and coverage and to identify gaps.
The generic IT function capability model proposed here consists of five groups or domains of major capabilities that can be organised across the span of the IT function:
1. Information Technology Strategy, Management and Governance
2. Technology and Platforms Standards Development and Management
3. Technology and Solution Consulting and Delivery
4. Operational Run The Business/Business as Usual/Service Provision
5. Change The Business/Development and Introduction of New Services
In the context of trends and initiatives such as outsourcing, transition to cloud services and greater platform-based offerings, should the IT function develop and enhance its meta-capabilities – the management of the delivery of capabilities? Is capability identification and delivery management the most important capability? Outsourced service delivery in all its forms is not a fire-and-forget activity. You can outsource the provision of any service except the management of the supply of that service.
The following IT capability models have been evaluated:
• IT4IT Reference Architecture https://www.opengroup.org/it4it contains 32 functional components
• European e-Competence Framework (ECF) http://www.ecompetences.eu/ contains 40 competencies
• ITIL V4 https://www.axelos.com/best-practice-solutions/itil has 34 management practices
• COBIT 2019 https://www.isaca.org/resources/cobit has 40 management and control processes
• APQC Process Classification Framework - https://www.apqc.org/process-performance-management/process-frameworks version 7.2.1 has 44 major IT management processes
• IT Capability Maturity Framework (IT-CMF) https://ivi.ie/critical-capabilities/ contains 37 critical capabilities
The following model has not been evaluated
• Skills Framework for the Information Age (SFIA) - http://www.sfia-online.org/ lists over 100 skills
The IT4IT framework provides a prescriptive reference architecture for managing the business of IT. It seeks to address challenges such as a lack of cooperation across IT, insufficient tool integration, and an inability to gain insight. The IT4IT reference architecture defines the functional, service, and information models needed to manage IT through four value streams that map to the IT value chain. It aims to help organizations accelerate outcomes, increase availability and savings, and reduce budget overruns and time to release. The framework is an open standard developed by The Open Group to help IT functions better support digital transformation and changing consumer demands.
The document discusses emerging approaches to improving IT operating models. It notes that businesses face increasing pressures from technology proliferation, cost pressures, and a faster competitive cadence. IT struggles to keep up and manage complexity across old and new systems separately. The document then summarizes several emerging approaches that can help address these challenges, including continuous delivery, automation, agile practices, digital strategies, DevOps, Lean startup principles, and integrated governance models. It proposes a new "IT operating model" that weaves these approaches together across various dimensions like strategy, processes, organization design, and governance to better deliver value from the IT portfolio.
The document provides an overview of the ITIL 4 Foundation course mind map. It summarizes the key topics covered in the ITIL 4 Foundation certification including general management practices, service management practices, creating service value, the service relationship model, external factors, the service value system, the service value chain, service value streams, and the ITIL overview. It also includes an example case study of how ITIL principles could be applied at a car rental company.
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle.
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
Presented at Online ITIL Indonesia Webinar #5.
Content:
> Setting up the context
> Understanding holistic IT Management point of view
> IT Service Management Transformation
> Key Performance Indicator (KPI)
> IT Service Catalogue
> IT Sourcing
> Agile Incident Management
Incorporating A DesignOps Approach Into Solution ArchitectureAlan McSweeney
Solution architecture and design is concerned with designing new (IT) solutions to resolve problems or address opportunities . In order to solve a problem, you need sufficient information to understand the problem. If you do not understand the scope of the required solution you cannot understand the risks associated with the implementation approach.
Getting the solution wrong can be very expensive. The DesignOps approach is a unified end-to-end view of solution delivery from initial concept to steady state operations. It is a design-to-operations approach identifying all the solution design elements needed to ensure the delivery of a complete solution.
Solution architecture and design teams are becoming larger so more co-ordination, standardisation and management is required. The increasing focus on digital transformation increases the need for improved design as business applications are exposed outside the organisation. Solution complexity is increasing. The aim of the DesignOps approach is to improve solution design outcomes.
ITIL 4 service value chain data flows (input and outputs)Rob Akershoek
This document provides an overview of the inputs and outputs between activities in the IT service value chain. It shows that all activities engage with external parties, obtain new resources, plan, and improve. Key inputs include requirements, requests, incidents and feedback from customers and users. Outputs include improvement initiatives, status reports, and delivered services and components. The value chain aims to design, deliver, and support products and services based on strategic plans and customer needs.
Running the Business of IT on ServiceNow using IT4ITcccamericas
CC&C Solutions is an IT consulting firm focused on enterprise architecture and IT capability. Their mission is to help organizations and the IT industry. Michael Fulton presented on using ServiceNow to run the business of IT based on the IT4IT reference architecture. IT4IT provides a vendor-neutral framework for managing the entire IT value chain from strategy to operations. It addresses issues like lack of integration and insight. Originally developed by a consortium including Shell and HP, IT4IT is now supported by many large companies, vendors and consultants.
This presentation describes systematic, repeatable and co-ordinated approach to agile solution architecture and design. It is intended to describe a set of practical steps and activities embedded within a framework to allow an agile method to be adopted and used for solution design and delivery. This approach ensures consistency in the assessment of solution design options and in subsequent solution design and solution delivery activities. This process leads to the rapid design and delivery of realistic and achievable solutions that meet real solution consumer needs. The approach provides for effective solution decision-making. It generates options and results quickly and consistently. Implementing a framework such as this provides for the creation of a knowledgebase of previous solution design and delivery exercises that leads to an accumulated body of knowledge within the organisation.
This document provides an overview of implementing an effective enterprise architecture program. It begins with some disclaimers about competing perspectives on EA. It then discusses the architecture continuum from enterprise to system level. Key aspects of a successful EA program covered include gaining executive sponsorship, starting small and showing quick wins, formalizing governance processes, and planning for both centralization initially and eventual federation. The presentation emphasizes communicating value and celebrating successes.
EA Intensive Course "Building Enterprise Architecture" by mr.danairatSoftware Park Thailand
This document outlines the agenda for a two-day course on building enterprise architecture. Day one covers introductions, current architecture challenges, the need for enterprise architecture, definitions of enterprise architecture, reference architecture frameworks, and group workshops. Day two covers maturity models, technology platforms, the TOGAF standard, cloud computing roadmaps, governance, and building a target architecture.
ITIL History
ITIL Transition from V3 to V4
Key Concept of ITSM
ITIL Dimensions and Principles
Service Value System (SVS)
ITIL Practices
ITIL Certification Schema
The document provides an overview of the IT4IT reference architecture, which defines end-to-end integrated value streams for IT operations. It describes the five main value streams - Strategy to Portfolio, Requirement to Deploy, Request to Fulfill, Detect to Correct, and their associated phases and activities. It also maps HPE software products to the components of the reference architecture.
TABLE OF CONTENTS
1. What is IT4IT framework
2. The benefits of implementation of the IT4IT framework
3. IT4IT framework components
4. IT4IT Value Streams
5. IT4IT Reference Architecture
6. About Architecture Center Ltd
7. References
Future Proofing Your IT Operating Model for DigitalDavid Favelle
Having worked with Operating Model for over 10 years, Dave has new adopted DevOps, IT4IT and Continuous Delivery alongside traditional frameworks. The concept of the value stream is central to the thinking. The presentation was delivered as a Keynote at the Open Group in Amsterdam October 2017 -https://www.youtube.com/watch?v=Y7yH1JJKvqc&t=1969s
Note that Dave and the ValueFlow team deliver Operating Model on the ServiceNow platform.
This webinar features two IT4IT™ experts: Jim Hietala, VP Business Development at The Open Group and Michael Fulton, President Americas Division of CC and C Solutions, co-chair IT4IT Adoption Workgroup and Lead Author ITpreneurs IT4IT courseware.
Training and consulting providers looking to help your clients improve IT efficiency will enjoy this webinar. You will:
-Gain insight on how IT4IT serves the digital enterprise
-Discover its relation with Cloud, Agile, and DevOps
-Learn how it complements TOGAF®, Archimate® and ITIL®
-Find out what the training opportunities are for IT4IT
The Open Group IT4IT Reference Architecture provides prescriptive guidance on how to design, procure and implement the functionality needed to run IT. The training content of IT4IT will be available for licensing in the ITpreneurs courseware soon.
IT4IT - Manage the Digital Enterprise.pdfitSMF Belgium
The document discusses managing the digital ecosystem using the IT4IT standard version 3.0. It highlights key challenges in managing today's complex IT landscape with many tools, technologies, vendors and silos. The IT4IT standard addresses these challenges by providing an integrated digital management system and capabilities to manage the full digital lifecycle from strategy to operations. It aims to optimize value streams, automate workflows, and provide transparency across the multi-vendor ecosystem.
The document provides an agenda for an ITIL4 and ServiceNow overview presentation. It includes introductions of the presenter, Mario Vivas. It then provides overviews of ITIL4, focusing on its practices and dimensions of service management. It discusses the ServiceNow platform and its key product lines and applications for incident management, problem management, change management, service catalog, knowledge management and demonstrations. The presentation aims to highlight ITIL4 guiding principles and how ServiceNow supports various ITSM processes and practices through its applications and integrations.
Review of Information Technology Function Critical Capability ModelsAlan McSweeney
IT Function critical capabilities are key areas where the IT function needs to maintain significant levels of competence, skill and experience and practise in order to operate and deliver a service. There are several different IT capability frameworks. The objective of these notes is to assess the suitability and applicability of these frameworks. These models can be used to identify what is important for your IT function based on your current and desired/necessary activity profile.
Capabilities vary across organisation – not all capabilities have the same importance for all organisations. These frameworks do not readily accommodate variability in the relative importance of capabilities.
The assessment approach taken is to identify a generalised set of capabilities needed across the span of IT function operations, from strategy to operations and delivery. This generic model is then be used to assess individual frameworks to determine their scope and coverage and to identify gaps.
The generic IT function capability model proposed here consists of five groups or domains of major capabilities that can be organised across the span of the IT function:
1. Information Technology Strategy, Management and Governance
2. Technology and Platforms Standards Development and Management
3. Technology and Solution Consulting and Delivery
4. Operational Run The Business/Business as Usual/Service Provision
5. Change The Business/Development and Introduction of New Services
In the context of trends and initiatives such as outsourcing, transition to cloud services and greater platform-based offerings, should the IT function develop and enhance its meta-capabilities – the management of the delivery of capabilities? Is capability identification and delivery management the most important capability? Outsourced service delivery in all its forms is not a fire-and-forget activity. You can outsource the provision of any service except the management of the supply of that service.
The following IT capability models have been evaluated:
• IT4IT Reference Architecture https://www.opengroup.org/it4it contains 32 functional components
• European e-Competence Framework (ECF) http://www.ecompetences.eu/ contains 40 competencies
• ITIL V4 https://www.axelos.com/best-practice-solutions/itil has 34 management practices
• COBIT 2019 https://www.isaca.org/resources/cobit has 40 management and control processes
• APQC Process Classification Framework - https://www.apqc.org/process-performance-management/process-frameworks version 7.2.1 has 44 major IT management processes
• IT Capability Maturity Framework (IT-CMF) https://ivi.ie/critical-capabilities/ contains 37 critical capabilities
The following model has not been evaluated
• Skills Framework for the Information Age (SFIA) - http://www.sfia-online.org/ lists over 100 skills
The IT4IT framework provides a prescriptive reference architecture for managing the business of IT. It seeks to address challenges such as a lack of cooperation across IT, insufficient tool integration, and an inability to gain insight. The IT4IT reference architecture defines the functional, service, and information models needed to manage IT through four value streams that map to the IT value chain. It aims to help organizations accelerate outcomes, increase availability and savings, and reduce budget overruns and time to release. The framework is an open standard developed by The Open Group to help IT functions better support digital transformation and changing consumer demands.
The document discusses emerging approaches to improving IT operating models. It notes that businesses face increasing pressures from technology proliferation, cost pressures, and a faster competitive cadence. IT struggles to keep up and manage complexity across old and new systems separately. The document then summarizes several emerging approaches that can help address these challenges, including continuous delivery, automation, agile practices, digital strategies, DevOps, Lean startup principles, and integrated governance models. It proposes a new "IT operating model" that weaves these approaches together across various dimensions like strategy, processes, organization design, and governance to better deliver value from the IT portfolio.
The document provides an overview of the ITIL 4 Foundation course mind map. It summarizes the key topics covered in the ITIL 4 Foundation certification including general management practices, service management practices, creating service value, the service relationship model, external factors, the service value system, the service value chain, service value streams, and the ITIL overview. It also includes an example case study of how ITIL principles could be applied at a car rental company.
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle.
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
Presented at Online ITIL Indonesia Webinar #5.
Content:
> Setting up the context
> Understanding holistic IT Management point of view
> IT Service Management Transformation
> Key Performance Indicator (KPI)
> IT Service Catalogue
> IT Sourcing
> Agile Incident Management
Incorporating A DesignOps Approach Into Solution ArchitectureAlan McSweeney
Solution architecture and design is concerned with designing new (IT) solutions to resolve problems or address opportunities . In order to solve a problem, you need sufficient information to understand the problem. If you do not understand the scope of the required solution you cannot understand the risks associated with the implementation approach.
Getting the solution wrong can be very expensive. The DesignOps approach is a unified end-to-end view of solution delivery from initial concept to steady state operations. It is a design-to-operations approach identifying all the solution design elements needed to ensure the delivery of a complete solution.
Solution architecture and design teams are becoming larger so more co-ordination, standardisation and management is required. The increasing focus on digital transformation increases the need for improved design as business applications are exposed outside the organisation. Solution complexity is increasing. The aim of the DesignOps approach is to improve solution design outcomes.
ITIL 4 service value chain data flows (input and outputs)Rob Akershoek
This document provides an overview of the inputs and outputs between activities in the IT service value chain. It shows that all activities engage with external parties, obtain new resources, plan, and improve. Key inputs include requirements, requests, incidents and feedback from customers and users. Outputs include improvement initiatives, status reports, and delivered services and components. The value chain aims to design, deliver, and support products and services based on strategic plans and customer needs.
Running the Business of IT on ServiceNow using IT4ITcccamericas
CC&C Solutions is an IT consulting firm focused on enterprise architecture and IT capability. Their mission is to help organizations and the IT industry. Michael Fulton presented on using ServiceNow to run the business of IT based on the IT4IT reference architecture. IT4IT provides a vendor-neutral framework for managing the entire IT value chain from strategy to operations. It addresses issues like lack of integration and insight. Originally developed by a consortium including Shell and HP, IT4IT is now supported by many large companies, vendors and consultants.
This presentation describes systematic, repeatable and co-ordinated approach to agile solution architecture and design. It is intended to describe a set of practical steps and activities embedded within a framework to allow an agile method to be adopted and used for solution design and delivery. This approach ensures consistency in the assessment of solution design options and in subsequent solution design and solution delivery activities. This process leads to the rapid design and delivery of realistic and achievable solutions that meet real solution consumer needs. The approach provides for effective solution decision-making. It generates options and results quickly and consistently. Implementing a framework such as this provides for the creation of a knowledgebase of previous solution design and delivery exercises that leads to an accumulated body of knowledge within the organisation.
This document provides an overview of implementing an effective enterprise architecture program. It begins with some disclaimers about competing perspectives on EA. It then discusses the architecture continuum from enterprise to system level. Key aspects of a successful EA program covered include gaining executive sponsorship, starting small and showing quick wins, formalizing governance processes, and planning for both centralization initially and eventual federation. The presentation emphasizes communicating value and celebrating successes.
EA Intensive Course "Building Enterprise Architecture" by mr.danairatSoftware Park Thailand
This document outlines the agenda for a two-day course on building enterprise architecture. Day one covers introductions, current architecture challenges, the need for enterprise architecture, definitions of enterprise architecture, reference architecture frameworks, and group workshops. Day two covers maturity models, technology platforms, the TOGAF standard, cloud computing roadmaps, governance, and building a target architecture.
ITIL History
ITIL Transition from V3 to V4
Key Concept of ITSM
ITIL Dimensions and Principles
Service Value System (SVS)
ITIL Practices
ITIL Certification Schema
The document provides an overview of the IT4IT reference architecture, which defines end-to-end integrated value streams for IT operations. It describes the five main value streams - Strategy to Portfolio, Requirement to Deploy, Request to Fulfill, Detect to Correct, and their associated phases and activities. It also maps HPE software products to the components of the reference architecture.
TABLE OF CONTENTS
1. What is IT4IT framework
2. The benefits of implementation of the IT4IT framework
3. IT4IT framework components
4. IT4IT Value Streams
5. IT4IT Reference Architecture
6. About Architecture Center Ltd
7. References
This document discusses cloud computing architecture and strategies for digital business transformation. It outlines how cloud computing can help CIOs accelerate innovation, lower costs, and reduce risk to meet business objectives. The document then describes different cloud models (IaaS, PaaS, SaaS) and provides examples of technical architectures for VMware and OpenStack private clouds. It emphasizes that success requires starting with a well-defined cloud strategy and developing a comprehensive technical design.
The document discusses service oriented architecture (SOA) and its benefits for delivering business capabilities quickly and lowering costs. It outlines a three step roadmap to SOA: 1) exposing enterprise data as services, 2) creating portal applications using these services, and 3) orchestrating services into business processes. The document also describes the company's experience implementing SOA in two generations, initially focusing on infrastructure and then composite applications built from shared services.
IT4IT: Realize a Digital Strategy with ServiceNowZenoss
- The document discusses how ServiceNow's platform can help organizations realize a digital strategy by implementing IT4IT, an open standard for digital transformation.
- It provides an overview of the speaker's background and experience in IT management.
- The presentation covers how ServiceNow supports all areas of IT4IT, including strategy to portfolio, requirement to deploy, request to fulfill, and detect to correct workflows. It also discusses ServiceNow's integration with Zenoss for IT monitoring.
Are you looking for a better strategy to retire your legacy Lotus Notes applications and migrate them seamlessly to the cloud?
Office 365 & Azure brings best of both the worlds together to simplify and enhance the cloud experience. Office 365 with Azure allows more flexibility and greater business agility. It helps leveraging familiar tools for simple deployment, and user experiences as well as a leaner, controlled model for enterprises. Migration of legacy applications to the cloud gets you and your enterprise out of the business of hosting, supporting and maintaining the applications on your infrastructure.
Aqeel Haider, Vice President of Technology Solutions, WinWire Technologies shares an in-depth view of WinWire’s capabilities to retire and re-platform legacy Lotus applications to Office 365 & Azure.
Webinar Agenda:
An overview of WinWire’s approach in performing an assessment of legacy Lotus Notes applications
How to classify multiple Lotus Notes applications and our methodology around archiving, replacing, or consolidation of such applications
From Our Experience – Lessons Learnt
Optimizing your new application in the cloud
The document discusses the digital operating model at different scales from a startup to an enterprise. It covers:
1) The operating model elements of people, process, and technology needed at different scales from a founder to teams to a team of teams to an enterprise.
2) How the needs change with scale from a minimum viable product focus to infrastructure as code to continuous delivery of applications.
3) The cultural and organizational shifts required to scale from control to self-organization and from hierarchy to networks of cross-functional teams.
This document discusses best practices for migrating to a service-oriented architecture (SOA). It recommends embracing heterogeneity and complexity by abstracting across different software systems using standards like XML and web services. A successful SOA migration requires changing organizational structures and skills to focus on reusable services, incremental changes, and architectural best practices. Service contracts that separate interface from implementation are also key to enabling reuse and flexibility.
This document provides an overview of starting a service-oriented architecture (SOA) program at an enterprise. It begins by recommending crafting a vision for the SOA and gaining executive support. It also advises picking a strong team, including business partners with experience, and sustaining motivation. The document suggests going for small, quick wins initially to demonstrate value and create momentum for the SOA program.
The document discusses approaches to IT design that are driven by business needs versus IT-focused goals. A business-driven approach prioritizes metrics like increasing new customers and revenue over IT metrics like uptime and efficiency. It advocates starting with the customer experience and identifying touchpoints to improve experiences. APIs and integration with cloud services can extend a business's reach. The presentation provides examples of how to visualize and connect customer experiences and business services. It argues that a business-driven IT design approach will accelerate interactions, reduce costs, increase engagement, and help a business sense and adapt to changes.
The success of any transformation efforts depending on the best practices followed over the transformation and beyond. Enterprise Architecture practice helps to execute the transformation efforts seamlessly. This presentation discover more details.
How to Manage APIs in your Enterprise for Maximum Reusability and GovernanceHARMAN Services
Trying to form an API/service strategy to keep pace with the IoT revolution? Know how you can address issues and challenges your enterprise might face while implementing it and know how you can address the same.
This webinar will also explains how WSO2 API Manager and WSO2 Governance Registry have helped enterprises overcome the following challenges:
1. How the number of services and their users affect service discoverability, catalog, and re-usability.
2. Mistrust among producers and consumers
3. Reliability, stability, and availability of services
4. How externally built common and reusable services meet requirements (anti-patterns - NIH)
This document discusses connecting on-premises systems and applications to the cloud using Oracle's integration services. It begins with an overview of common integration use cases such as development/testing in the cloud, migrating systems to the cloud, integrating SaaS applications, enabling analytics in the cloud, and integrating IoT device data. It then describes Oracle's integration cloud services for application integration, data integration, IoT, and APIs. The document demonstrates connecting applications using integration cloud service and provides two customer case studies on extending Oracle SaaS using platform services and consolidating integrations. It concludes with next steps around following Oracle's social media channels for integration.
How to Manage APIs in your Enterprise for Maximum Reusability and GovernanceWSO2
This document discusses API management and governance in an enterprise. It covers the challenges of APIs existing in silos across an organization, and addresses how an API manager and governance registry can help manage the API lifecycle from planning to sharing. It also demonstrates how the WSO2 API management platform can be used to publish, protect, analyze usage of APIs across different environments.
Imagine an entire IT infrastructure controlled not by hands and hardware, but by software. One in which application workloads such as big data, analytics, simulation and design are serviced automatically by the most appropriate resource, whether running locally or in the cloud. A Software Defined Infrastructure enables your organization to deliver IT services in the most efficient way possible, optimizing resource utilization to accelerate time to results and reduce costs. It is the foundation for a fully integrated software defined environment, optimizing your compute, storage and networking infrastructure so you can quickly adapt to changing business requirements. A comprehensive portfolio of management tools dynamically manage workloads and data, transforming a static IT infrastructure into a workload- , resource- and data-aware environment.
Learn more: http://ibm.co/1wkoXtc
Watch the video presentation: http://insidehpc.com/2015/03/slidecast-software-defined-infrastructure/
OUCC2015 Service Oriented Enterprise (SOE)Colin Bell
Extending Service Oriented Architectures (SOA) to the whole organization from first principles in the Cloud (*aaS), through ITIL, and eventually landing at architected business services.
Digital Business Transformation for Energy & Utility companyIlham Ahmed
The document discusses digital business transformation for energy and utilities companies driven by trends like cloud computing, big data, and mobility. It outlines how a digital technology foundation is necessary to achieve benefits like higher revenue, margins, and customer experience through digital operations excellence. Specifically, it recommends developing a strategy and comprehensive technical architecture using cloud, big data, and mobility platforms to drive innovation and shareholder value.
This document provides details on Manish Rawal's background, experience, and beliefs. It includes information on his education, certifications, technical skills, functional skills in areas like supply chain and order management, industry experience primarily at Cisco Systems, examples of challenges he has successfully delivered on, and his professional journey over 14 years in IT. The document aims to provide a comprehensive overview of Manish Rawal's qualifications and accomplishments.
This document provides details on Manish Rawal's background, experience, and beliefs. It summarizes his education, which includes a Master's in Computer Application and Bachelor's in Computer Science and Mathematics. It also outlines over 14 years of experience in supply chain, order management, PLM, and financial roles at companies like Cisco, Oracle, Ricoh, and Sun Microsystems. Key projects highlighted include transforming Cisco's supply chain through the LSS initiative and enabling order visibility through tools like FAST. The document emphasizes strengths like taking on challenges and passion for continuous learning.
Clover Infotech provides technology services including application services, infrastructure management services, and training. They offer enterprise business solutions focused on ERP, CRM, business intelligence, and big data. Their application development and maintenance services include custom application development, middleware services, and application support. For infrastructure, they provide database management, operating system services, network management, and datacenter management. Clover engages with clients through onsite, offshore, and hybrid models and aims to be a leading provider of reliable technology services.
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