Are you ready to take your Atlassian tooling ecosystem to the next level? Join our panel of renowned Atlassian experts as they dive deep into the strategies, best practices, and real-world success stories that can help you maximize the value of your technology investments, streamline workflows, and drive innovation across your organization. In this must-attend panel session, our experts will share stories from the trenches, highlighting the challenges, successes, and lessons learned from their extensive experience working with organizations of all sizes and industries. You'll gain valuable insights into the best practices and strategies that have proven successful in maximizing the benefits of Atlassian tooling ecosystems. Learning Objectives: - Align tools, processes, and business objectives to mitigate escalating technology costs and boost efficiency - Leverage automation and best practices in tool selection to enhance operability, collaboration, and productivity - Develop a comprehensive tech stack strategy that empowers your teams with the visibility to optimize, adapt, and innovate - Navigate common challenges and pitfalls in implementing and managing an integrated Atlassian tooling ecosystem

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2. ©2024 Cprime, Inc. All rights reserved and no copying without express written permission.
Change How Work Gets Done ©2023 Cprime, Inc. All rights reserved and no copying without express written permission.
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Meet the Panelists
Clayton Chancey
Practice Director, ITSM
Cprime
Drew Garvey
Practice Director, Agile
Tooling Solutions
Cprime
Kyle Krug
Practice Director,
Work Management
Cprime

3. ©2024 Cprime, Inc. All rights reserved and no copying without express written permission.
Change How Work Gets Done
01 ITSM in the Atlassian Ecosystem
02 Work Management in Atlassian
03 Atlassian’s Enterprise Agility Tools
04 Q&A
Agenda
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Change How Work Gets Done
ITSM in the Atlassian
Ecosystem
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5. ©2024 Cprime, Inc. All rights reserved and no copying without express written permission.
Change How Work Gets Done
IT Service Management in the Atlassian Ecosystem
ITSM drives value by ensuring that IT services
are aligned with the needs of the business and
delivered in an efficient, reliable, and
predictable manner.
● Alignment with Business Objectives
● Improved Service Quality
● Enhanced Efficiency/Cost Reduction
● Risk Management & Compliance
● Customer & Employee Satisfaction
● Strategic Improvement & Innovation
● Strategic Use of Data/Insights
Jira Service Management (JSM)
Create, track, and manage incidents, IT
changes, and service requests.
Confluence
Knowledge base for internal and external
documentation and runbooks.
OpsGenie
Alert management, on-call scheduling, and
rapid incident response platform.
Assets
Configuration Mgmt Database (CMDB) within
JSM to catalog services and assets.
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Overview of Jira Service Management (JSM)
Service Request Management
Submit, approve, and fulfill requests through
a user-friendly portal.
IT Change Management
Manage changes to IT infrastructure with
controlled processes that minimize risk.
Incident Management
Respond to and resolve disruptions to
service, minimizing impact to the business.
Knowledge Management
Publish, share, and maintain KB articles to
inform and assist customers and agents.
Asset/Configuration Management
Track IT assets and their relationships,
linking this database to tickets in JSM.
Problem Management
Identify, analyze, and remove the root cause
of incidents to prevent future occurrences.
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Change How Work Gets Done
Integrating ITSM + Enterprise Agility + Work Management
Use Case: Cross-Departmental Incident
An HR team is using Jira Work Management to
accomplish a company-wide initiative, but become
blocked by an outage on a Mobile App. They report
an incident through Jira Service Management.
Meanwhile, OpsGenie has alerted the on-call
response team about failures on the Mobile
Service. Jira Service Management change records
reveal that the Mobile Dev team released a new
version last Friday at 5pm. They escalate to L4
Mobile Support: developers on the Mobile Dev team
working in Jira Software. After rolling back to
restore service, everyone involved conducts a
retrospective in Confluence.
ITSM and Enterprise Agility are both about
producing value while adapting to change. Central
to both are ideas like:
● Value Stream Identification
● Incremental Delivery
● Feedback Loops
● Cross-Functional Collaboration
Work Management applies these concepts to
non-technical teams with less complex
processes, who still require alignment with the
business and agility in the market.
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Change How Work Gets Done
Work Management
in Atlassian
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9. ©2024 Cprime, Inc. All rights reserved and no copying without express written permission.
Change How Work Gets Done
Work Management in the Atlassian Ecosystem
Work Management drives value by ensuring
that teams are aligned with the needs of the
business and by tracking timelines, budgets,
resources, and risks.
● Alignment with Business Objectives
● Track Costs and Expenses
● Track Capacity and Allocations
● Track and Manage Risks
● Build and Manage Knowledge
Documentation
● Visualize Timelines
Jira Service Management (JSM)
Create, track, and manage service requests
with SLAs.
Jira Work Management (JWM)
Create, track, and manage team tasks.
Tempo: Track and manage resources, costs,
and expenses
Confluence
Knowledge base for internal and external
documentation and runbooks.
Assets
Configuration Mgmt Database (CMDB) within
JSM to track services and assets (Ex.
Marketing offering, services, and assets).
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Change How Work Gets Done
Overview of Work Management
Marketing
Planning campaigns, tracking progress,
managing content calendars, and
collaborating on creative projects.
Human Resources
Recruiting processes, onboarding new
employees, managing employee records, and
tracking performance review processes.
Project Management
Planning, scheduling, resource allocation,
and risk management across multiple
projects.
Design
Sharing designs, collecting feedback, and
collaborating on creative projects.
Finance Teams
Tracking budgets, forecasting, and managing
financial reporting processes.
Education
Plan and manage educational programs,
track student progress, and collaborate on
curriculum development.
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Change How Work Gets Done
Atlassian’s
Enterprise Agility Tools

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Change How Work Gets Done
Enterprise Agility in the Atlassian Ecosystem
Enterprise Agility boosts an organization's
ability to swiftly adapt and innovate, ensuring
enhanced efficiency, customer satisfaction,
and risk management, while aligning internal
goals and maintaining scalability in a dynamic
market.
● Increased Responsiveness
● Enhanced Innovation
● Improved Customer Satisfaction
● Greater Efficiency
● Better Risk Management
● Stronger Internal Alignment
● Increased Employee Engagement and
Collaboration
Jira Software
Use Kanban, Scrum and Roadmaps - the core
of Atlassian’s Agile Tooling
Confluence
Knowledge Management and Collaboration
Jira Align
Connects Strategic Goals to Execution on a
Enterprise Scale; Specifically Designed for
Enterprise
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Change How Work Gets Done
Overview of Enterprise Agility In Atlassian
Strategic Planning
Help organizations align their strategic goals with the
execution work, ensuring that every task and project
contributes to the broader business objectives.
Real-time Visibility
Provide comprehensive visibility into the progress of
initiatives, projects, and tasks, making it easier for
stakeholders to see real-time updates and make
informed decisions.
Objectives and Key Results
Ensure alignment that company objectives are visible
and transparent to the execution of the support
work.
Goal Tracking and Alignment
Ensure that all parts of an organization are not just
aware of but are actively working towards achieving
shared goals.
Dependency Tracking
Help identify and manage dependencies across
teams and projects, reducing bottlenecks and
ensuring smoother workflow.
Performance Metrics
Generate detailed reports and analytics on key
performance indicators such as delivery speed,
quality, and team efficiency, enabling continuous
improvement.
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Keep the
Conversation Going
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● Reach out to us at
learn@cprime.com
● Check out additional resources at
cprime.com/resources
● Follow us on LinkedIn at
linkedin.com/company/cprime-inc
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Questions?
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Thank you
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Cprime is a global consulting firm that provides
integrated solutions around digital transformation,
product, cloud, and technology.
Our mission is to empower visionary business leaders
and teams to reimagine the future of work to achieve
better outcomes.
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