The Service Catalog: Cornerstone of Service Management BMC Software
The document discusses the importance of the service catalog for IT service management. It describes how the service catalog can transform IT's role from a technology focus to a customer-centric, service-focused approach. The service catalog provides transparency for both customers and IT by detailing available services, service levels, and costs. It allows customers to understand existing services and place standard service requests.
This document provides an overview of the key differences between ITIL v3 and ITIL v4. Some of the major changes include:
- ITIL v4 is called simply ITIL rather than having a version number.
- While ITIL v4 retains many core elements of v3, there are no direct module mappings between the two frameworks.
- The service lifecycle is replaced by a service value chain in ITIL v4, with updated terminology and activities.
- Management practices have replaced processes, with general, service, and technical practices defined.
- Guiding principles, governance, value chain, practices and continual improvement make up the new Service Value System in ITIL v4.
Digital Transformation: Leveraging AWS as a Launchpad (CMP205-S) - AWS re:Inv...Amazon Web Services
Learn how DXC helped a Fortune 1000 client drive digital transformation with AWS. An APN Premier Consulting Partner, DXC illustrates through customer testimonials, use cases, and architectures how enterprise clients have transformed their business with the AWS Cloud. This session is brought to you by AWS partner, DXC Technology.
The document provides an agenda for an ITIL4 and ServiceNow overview presentation. It includes introductions of the presenter, Mario Vivas. It then provides overviews of ITIL4, focusing on its practices and dimensions of service management. It discusses the ServiceNow platform and its key product lines and applications for incident management, problem management, change management, service catalog, knowledge management and demonstrations. The presentation aims to highlight ITIL4 guiding principles and how ServiceNow supports various ITSM processes and practices through its applications and integrations.
The document discusses applying Lean principles to optimize the ITIL V3 event management process. It describes analyzing current event monitoring and alerts to identify waste, including 32% of alerts that required no action and 24% that were redundant. The goals are to reduce manual efforts, clean up the monitoring system interface, and ensure only genuine alerts are addressed in order to improve efficiency. A case study on optimizing event monitoring for a service desk showed reducing costs and efforts by 44% through automating manual tasks and removing redundant alerts.
FinOps: A Culture Transformation to Bring DevOps, Finance and the Business To...Amazon Web Services
Ten years ago, DevOps broke down the silos between Engineering and Ops and accelerated the pace of innovation. Today, a similar pattern is emerging where effective cloud infrastructure adoption and usage requires a deep collaboration between technical teams (DevOps) and their new partners in finance and business. Attendees will learn from cloud innovators how to scale their cloud adoption by collaborating across operations, development and finance to continuously optimise cloud spend, using an emerging practice known as FinOps.
(ENT305) Develop an Enterprise-wide Cloud Adoption Strategy | AWS re:Invent 2014Amazon Web Services
Taking a "cloud first" approach requires a different approach than you probably had to consider for your initial few workloads in the cloud. You'll be diving into the deep end of hybrid environments, and that means taking a broad view of your IT strategy, architecture, and organizational design.
Through our experience in helping enterprises navigate this change, AWS has developed the Cloud Adoption Framework (CAF) to assist with planning, creating, managing, and supporting the shift. In this session, we cover how the CAF offers practical guidance and comprehensive guidelines to enterprise organizations, particularly around roles, governance, and efficiency.
Ariba is a leading provider of business-to-business e-procurement software and services. It offers spend management solutions that help companies manage procurement, sourcing, invoice processing, and supplier management. Ariba has grown through acquisitions of companies that provide complementary services and now has a large network of buyers and suppliers. It generates revenue from software subscriptions and transaction fees.
The Service Catalog: Cornerstone of Service Management BMC Software
The document discusses the importance of the service catalog for IT service management. It describes how the service catalog can transform IT's role from a technology focus to a customer-centric, service-focused approach. The service catalog provides transparency for both customers and IT by detailing available services, service levels, and costs. It allows customers to understand existing services and place standard service requests.
This document provides an overview of the key differences between ITIL v3 and ITIL v4. Some of the major changes include:
- ITIL v4 is called simply ITIL rather than having a version number.
- While ITIL v4 retains many core elements of v3, there are no direct module mappings between the two frameworks.
- The service lifecycle is replaced by a service value chain in ITIL v4, with updated terminology and activities.
- Management practices have replaced processes, with general, service, and technical practices defined.
- Guiding principles, governance, value chain, practices and continual improvement make up the new Service Value System in ITIL v4.
Digital Transformation: Leveraging AWS as a Launchpad (CMP205-S) - AWS re:Inv...Amazon Web Services
Learn how DXC helped a Fortune 1000 client drive digital transformation with AWS. An APN Premier Consulting Partner, DXC illustrates through customer testimonials, use cases, and architectures how enterprise clients have transformed their business with the AWS Cloud. This session is brought to you by AWS partner, DXC Technology.
The document provides an agenda for an ITIL4 and ServiceNow overview presentation. It includes introductions of the presenter, Mario Vivas. It then provides overviews of ITIL4, focusing on its practices and dimensions of service management. It discusses the ServiceNow platform and its key product lines and applications for incident management, problem management, change management, service catalog, knowledge management and demonstrations. The presentation aims to highlight ITIL4 guiding principles and how ServiceNow supports various ITSM processes and practices through its applications and integrations.
The document discusses applying Lean principles to optimize the ITIL V3 event management process. It describes analyzing current event monitoring and alerts to identify waste, including 32% of alerts that required no action and 24% that were redundant. The goals are to reduce manual efforts, clean up the monitoring system interface, and ensure only genuine alerts are addressed in order to improve efficiency. A case study on optimizing event monitoring for a service desk showed reducing costs and efforts by 44% through automating manual tasks and removing redundant alerts.
FinOps: A Culture Transformation to Bring DevOps, Finance and the Business To...Amazon Web Services
Ten years ago, DevOps broke down the silos between Engineering and Ops and accelerated the pace of innovation. Today, a similar pattern is emerging where effective cloud infrastructure adoption and usage requires a deep collaboration between technical teams (DevOps) and their new partners in finance and business. Attendees will learn from cloud innovators how to scale their cloud adoption by collaborating across operations, development and finance to continuously optimise cloud spend, using an emerging practice known as FinOps.
(ENT305) Develop an Enterprise-wide Cloud Adoption Strategy | AWS re:Invent 2014Amazon Web Services
Taking a "cloud first" approach requires a different approach than you probably had to consider for your initial few workloads in the cloud. You'll be diving into the deep end of hybrid environments, and that means taking a broad view of your IT strategy, architecture, and organizational design.
Through our experience in helping enterprises navigate this change, AWS has developed the Cloud Adoption Framework (CAF) to assist with planning, creating, managing, and supporting the shift. In this session, we cover how the CAF offers practical guidance and comprehensive guidelines to enterprise organizations, particularly around roles, governance, and efficiency.
Ariba is a leading provider of business-to-business e-procurement software and services. It offers spend management solutions that help companies manage procurement, sourcing, invoice processing, and supplier management. Ariba has grown through acquisitions of companies that provide complementary services and now has a large network of buyers and suppliers. It generates revenue from software subscriptions and transaction fees.
The document discusses Ambientia's agileADLM concept, solutions, and offerings for managing software products and supporting end users. It aims to do this in an agile, transparent, traceable and effective way using the Atlassian toolset. It then provides details on Ambientia's services, tools, and solutions for areas like portfolio management, IT service management, software development, and project management.
Document management in Atlassian Confluence and JiraVadim Rutkevich
This document discusses document management solutions in Atlassian Jira and Confluence. It introduces StiltSoft as a provider of apps for Confluence, Jira and Bitbucket. The featured Smart Attachments apps allow for organized document storage and management in Jira and Confluence through features like categories, file versioning, permissions and workflow automations. The presentation then reviews common documentation issues and demonstrates how the Smart Attachments apps address these issues through capabilities like file embedding and collaboration, folder structures for long-term retention, and auto-distribution rules.
Power BI for Big Data and the New Look of Big Data SolutionsJames Serra
New features in Power BI give it enterprise tools, but that does not mean it automatically creates an enterprise solution. In this talk we will cover these new features (composite models, aggregations tables, dataflow) as well as Azure Data Lake Store Gen2, and describe the use cases and products of an individual, departmental, and enterprise big data solution. We will also talk about why a data warehouse and cubes still should be part of an enterprise solution, and how a data lake should be organized.
This document outlines various service catalogs including IT, facilities, and human resources. The IT service catalog allows end-users to get help, request equipment, and access required services simply. Facilities services can quickly deliver maintenance, repairs, and installations. The human resources catalog presents predefined benefits, payroll, and employee relations services.
Team Nation 2022 - How to choose between Dataverse, SQL Azure, SharePoint lis...serge luca
This is the session MVPs Serge Luca aka Doctor Flow and Isabelle Van Campenhoudt presented at Teams nation 2022. They provide criteria for choosing between Dataverse, Dataverse for Teams, SharePoint lists, SQL Azure.
1) SAP S/4HANA is SAP's next generation business suite that runs simple with an optimized data model and user experience.
2) It provides real-time insight, simplified processes, and accelerated decision making by eliminating data redundancy and running both transactions and analytics in memory.
3) SAP S/4HANA offers significant benefits over traditional ERP systems like lower TCO, faster analytics, and a more flexible data model that supports both cloud and on-premise deployment options.
This document presents a framework for designing ETL (extraction-transformation-loading) scenarios. The framework includes a metamodel for defining ETL activities and their relationships. It employs a declarative language to define the semantics of each activity. The framework is generic but includes predefined "templates" for common ETL activities to promote reusability. The design concepts have been implemented in a tool called ARKTOS II, which is also presented.
Application modernization involves transitioning existing applications to new approaches on the cloud to achieve business outcomes like speed to market, rapid innovation, flexibility and cost savings. It accelerates digital transformations by improving developer productivity through adoption of cloud native architectures and containerization, and increases operational efficiency through automation and DevOps practices. IBM's application modernization approach provides prescriptive guidance, increased agility, reduced risk, and turnkey benefits through tools, accelerators and expertise to help modernize applications quickly and safely.
IT Service Catalog: Build a Service Taxonomy in 4 Easy StepsEvergreen Systems
IT Service Catalog - Service Taxonomy
What services do we offer? How do we organize them? How can we make them "customer-centric?" What is a good starting point?
Successful IT Service Catalogs have well-organized services. The services taxonomy, or framework is the key to organizing and managing your services effectively.
Please join us to learn how to build a good service taxonomy in 4 logical steps, as well as 3 key mistakes to avoid.
We will also briefly demonstrate our beautiful and innovative customer-centric IT Service Catalog (built on ServiceNow).
ITIL is a set of best practices for managing IT services, development, and operations consisting of a series of books. A service desk provides a single point of contact for users and IT to improve customer service and support incident management, problem management, request fulfillment, and access management processes. An effective service desk is structured and staffed appropriately with trained personnel to resolve incidents quickly and at a low cost while meeting customer satisfaction metrics.
Scaling up Hyperautomation with Process IntelligenceMindfields Global
The document discusses using process intelligence to fast-track hyperautomation. Process intelligence can automatically discover and map all relevant processes, including variations, without requiring integrations. It analyzes massive amounts of user activity data to provide insights. These insights support use cases like automation, operational excellence, and compliance. Process intelligence is extending beyond traditional finance uses to other business functions and industries. It can accelerate automation by automatically finding opportunities, mapping cross-functional processes, and providing granular process details without disrupting workers. For media companies, process intelligence helped document over 2,200 processes, quantify tasks, and generate recommendations to speed improvements.
See webinar recording of this presentation at https://resource.alibabacloud.com/webinar/detail.htm?webinarId=33
Cloud migration is the first big step for any organization wishing to undertake modern digital transformation. For most companies, choosing the best cloud migration strategy is a complex puzzle to solve.
In this webinar presentation, we will look at the high-level elements that an organization should consider as they contemplate a move to Alibaba Cloud. The presentation will also help organizations to understand the different migration scenarios, business strategies, tools and methodologies available to migrate to Alibaba Cloud. This includes how to choose the optimal migration method based on business cases and a short demo of Alibaba Cloud migration tools which can help enterprises to accelerate their cloud migration goals.
This document provides an overview of IT Service Management. It discusses definitions of service and service management. It introduces the IT Infrastructure Library (ITIL) framework, which is the most widely accepted approach for IT Service Management. ITIL provides best practices for IT Service Management. The document outlines the history and versions of ITIL, including ITIL v2 and v3. It also briefly mentions other related frameworks, such as COBIT and ISO/IEC 20000.
Donna Knapp, ITSM Academy's Curriculum Development Manager / Author
ITSM Academy was so excited to introduce ITIL 4 in our January webinar. We can tell our 300+ audience members were excited as well by the number of questions we did get to answer. Join us in February for an extended Q&A session and the latest ITIL 4 news.
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3),
Difference between ITIL v3 and ITIL 4 | ITIL® Foundation Training | EdurekaEdureka!
YouTube Link: https://www.youtube.com/watch?v=OqTtb0r-4QY
** ITIL® Foundation Certification Training: https://www.edureka.co/itil-foundation-sp **
This Edureka video on 'ITIL® v3 vs ITIL 4' will demystify the differences between the two versions of ITIL which are ITIL v3 released in 2011 and ITIL 4 released in 2019. This video will give you a brief overview of how ITIL v3 differs from ITIL 4 and what all have been updated.
Below are the topics covered in this tutorial:
What is the ITIL® v3 Framework?
What is ITIL® 4 Framework?
ITIL v3 vs ITIL 4
Follow us to never miss an update in the future.
YouTube: https://www.youtube.com/user/edurekaIN
Instagram: https://www.instagram.com/edureka_learning/
Facebook: https://www.facebook.com/edurekaIN/
Twitter: https://twitter.com/edurekain
LinkedIn: https://www.linkedin.com/company/edureka
Castbox: https://castbox.fm/networks/505?country=in
The document provides details about the AWS Summit Milano 2018 event including:
- 3,000 attendees were expected to attend across 30 breakout sessions and keynotes
- The agenda included breakout sessions on architecture, DevOps, migration, data protection, machine learning and more
- Global sponsors included AWS as the platinum sponsor along with gold and silver sponsors
- Event activities included the AWS booth, innovation lounge, and startup central
Core Archive for SAP Solutions is a fully-featured archiving and document viewing solution that allows customers to archive content from the main SAP database yet still view and interact with the content directly from the Archive. Core Archive supports the archiving of all content and data from SAP and can leverage SAP ILM disciplines. Content is stored in a compliant manner ensuring that GDPR, CCPA and other standards can be met. Core Archive is entirely cloud-based, reducing the IT footprint and offering rapid time to value.
Accenture Knowledge Management in Asia PacificKM Chicago
The document provides biographies of two individuals, Myrna Binamira and Tanya Brincat, who work in knowledge management for Accenture. It notes that Myrna Binamira leads the Government Knowledge Network team in Asia Pacific, the first such team located there. Tanya Brincat has been involved in KM at Accenture since 1992 and currently leads the Financial Services KM team for Asia Pacific and global banking KM. The document also includes an agenda for an upcoming meeting that covers Accenture overview, KM practices for financial services and government, case studies, and challenges/goals.
Pla Director de les Tecnologies de la Informació i la Comunicació: Desplegament d'estructures "smart" a l'espai públic.
Mesura de govern presentada al plenari del consell municipal de l'Ajuntament de Barcelona del 9 de maig de 2014.
The document discusses Ambientia's agileADLM concept, solutions, and offerings for managing software products and supporting end users. It aims to do this in an agile, transparent, traceable and effective way using the Atlassian toolset. It then provides details on Ambientia's services, tools, and solutions for areas like portfolio management, IT service management, software development, and project management.
Document management in Atlassian Confluence and JiraVadim Rutkevich
This document discusses document management solutions in Atlassian Jira and Confluence. It introduces StiltSoft as a provider of apps for Confluence, Jira and Bitbucket. The featured Smart Attachments apps allow for organized document storage and management in Jira and Confluence through features like categories, file versioning, permissions and workflow automations. The presentation then reviews common documentation issues and demonstrates how the Smart Attachments apps address these issues through capabilities like file embedding and collaboration, folder structures for long-term retention, and auto-distribution rules.
Power BI for Big Data and the New Look of Big Data SolutionsJames Serra
New features in Power BI give it enterprise tools, but that does not mean it automatically creates an enterprise solution. In this talk we will cover these new features (composite models, aggregations tables, dataflow) as well as Azure Data Lake Store Gen2, and describe the use cases and products of an individual, departmental, and enterprise big data solution. We will also talk about why a data warehouse and cubes still should be part of an enterprise solution, and how a data lake should be organized.
This document outlines various service catalogs including IT, facilities, and human resources. The IT service catalog allows end-users to get help, request equipment, and access required services simply. Facilities services can quickly deliver maintenance, repairs, and installations. The human resources catalog presents predefined benefits, payroll, and employee relations services.
Team Nation 2022 - How to choose between Dataverse, SQL Azure, SharePoint lis...serge luca
This is the session MVPs Serge Luca aka Doctor Flow and Isabelle Van Campenhoudt presented at Teams nation 2022. They provide criteria for choosing between Dataverse, Dataverse for Teams, SharePoint lists, SQL Azure.
1) SAP S/4HANA is SAP's next generation business suite that runs simple with an optimized data model and user experience.
2) It provides real-time insight, simplified processes, and accelerated decision making by eliminating data redundancy and running both transactions and analytics in memory.
3) SAP S/4HANA offers significant benefits over traditional ERP systems like lower TCO, faster analytics, and a more flexible data model that supports both cloud and on-premise deployment options.
This document presents a framework for designing ETL (extraction-transformation-loading) scenarios. The framework includes a metamodel for defining ETL activities and their relationships. It employs a declarative language to define the semantics of each activity. The framework is generic but includes predefined "templates" for common ETL activities to promote reusability. The design concepts have been implemented in a tool called ARKTOS II, which is also presented.
Application modernization involves transitioning existing applications to new approaches on the cloud to achieve business outcomes like speed to market, rapid innovation, flexibility and cost savings. It accelerates digital transformations by improving developer productivity through adoption of cloud native architectures and containerization, and increases operational efficiency through automation and DevOps practices. IBM's application modernization approach provides prescriptive guidance, increased agility, reduced risk, and turnkey benefits through tools, accelerators and expertise to help modernize applications quickly and safely.
IT Service Catalog: Build a Service Taxonomy in 4 Easy StepsEvergreen Systems
IT Service Catalog - Service Taxonomy
What services do we offer? How do we organize them? How can we make them "customer-centric?" What is a good starting point?
Successful IT Service Catalogs have well-organized services. The services taxonomy, or framework is the key to organizing and managing your services effectively.
Please join us to learn how to build a good service taxonomy in 4 logical steps, as well as 3 key mistakes to avoid.
We will also briefly demonstrate our beautiful and innovative customer-centric IT Service Catalog (built on ServiceNow).
ITIL is a set of best practices for managing IT services, development, and operations consisting of a series of books. A service desk provides a single point of contact for users and IT to improve customer service and support incident management, problem management, request fulfillment, and access management processes. An effective service desk is structured and staffed appropriately with trained personnel to resolve incidents quickly and at a low cost while meeting customer satisfaction metrics.
Scaling up Hyperautomation with Process IntelligenceMindfields Global
The document discusses using process intelligence to fast-track hyperautomation. Process intelligence can automatically discover and map all relevant processes, including variations, without requiring integrations. It analyzes massive amounts of user activity data to provide insights. These insights support use cases like automation, operational excellence, and compliance. Process intelligence is extending beyond traditional finance uses to other business functions and industries. It can accelerate automation by automatically finding opportunities, mapping cross-functional processes, and providing granular process details without disrupting workers. For media companies, process intelligence helped document over 2,200 processes, quantify tasks, and generate recommendations to speed improvements.
See webinar recording of this presentation at https://resource.alibabacloud.com/webinar/detail.htm?webinarId=33
Cloud migration is the first big step for any organization wishing to undertake modern digital transformation. For most companies, choosing the best cloud migration strategy is a complex puzzle to solve.
In this webinar presentation, we will look at the high-level elements that an organization should consider as they contemplate a move to Alibaba Cloud. The presentation will also help organizations to understand the different migration scenarios, business strategies, tools and methodologies available to migrate to Alibaba Cloud. This includes how to choose the optimal migration method based on business cases and a short demo of Alibaba Cloud migration tools which can help enterprises to accelerate their cloud migration goals.
This document provides an overview of IT Service Management. It discusses definitions of service and service management. It introduces the IT Infrastructure Library (ITIL) framework, which is the most widely accepted approach for IT Service Management. ITIL provides best practices for IT Service Management. The document outlines the history and versions of ITIL, including ITIL v2 and v3. It also briefly mentions other related frameworks, such as COBIT and ISO/IEC 20000.
Donna Knapp, ITSM Academy's Curriculum Development Manager / Author
ITSM Academy was so excited to introduce ITIL 4 in our January webinar. We can tell our 300+ audience members were excited as well by the number of questions we did get to answer. Join us in February for an extended Q&A session and the latest ITIL 4 news.
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3),
Difference between ITIL v3 and ITIL 4 | ITIL® Foundation Training | EdurekaEdureka!
YouTube Link: https://www.youtube.com/watch?v=OqTtb0r-4QY
** ITIL® Foundation Certification Training: https://www.edureka.co/itil-foundation-sp **
This Edureka video on 'ITIL® v3 vs ITIL 4' will demystify the differences between the two versions of ITIL which are ITIL v3 released in 2011 and ITIL 4 released in 2019. This video will give you a brief overview of how ITIL v3 differs from ITIL 4 and what all have been updated.
Below are the topics covered in this tutorial:
What is the ITIL® v3 Framework?
What is ITIL® 4 Framework?
ITIL v3 vs ITIL 4
Follow us to never miss an update in the future.
YouTube: https://www.youtube.com/user/edurekaIN
Instagram: https://www.instagram.com/edureka_learning/
Facebook: https://www.facebook.com/edurekaIN/
Twitter: https://twitter.com/edurekain
LinkedIn: https://www.linkedin.com/company/edureka
Castbox: https://castbox.fm/networks/505?country=in
The document provides details about the AWS Summit Milano 2018 event including:
- 3,000 attendees were expected to attend across 30 breakout sessions and keynotes
- The agenda included breakout sessions on architecture, DevOps, migration, data protection, machine learning and more
- Global sponsors included AWS as the platinum sponsor along with gold and silver sponsors
- Event activities included the AWS booth, innovation lounge, and startup central
Core Archive for SAP Solutions is a fully-featured archiving and document viewing solution that allows customers to archive content from the main SAP database yet still view and interact with the content directly from the Archive. Core Archive supports the archiving of all content and data from SAP and can leverage SAP ILM disciplines. Content is stored in a compliant manner ensuring that GDPR, CCPA and other standards can be met. Core Archive is entirely cloud-based, reducing the IT footprint and offering rapid time to value.
Accenture Knowledge Management in Asia PacificKM Chicago
The document provides biographies of two individuals, Myrna Binamira and Tanya Brincat, who work in knowledge management for Accenture. It notes that Myrna Binamira leads the Government Knowledge Network team in Asia Pacific, the first such team located there. Tanya Brincat has been involved in KM at Accenture since 1992 and currently leads the Financial Services KM team for Asia Pacific and global banking KM. The document also includes an agenda for an upcoming meeting that covers Accenture overview, KM practices for financial services and government, case studies, and challenges/goals.
Pla Director de les Tecnologies de la Informació i la Comunicació: Desplegament d'estructures "smart" a l'espai públic.
Mesura de govern presentada al plenari del consell municipal de l'Ajuntament de Barcelona del 9 de maig de 2014.
Informe d'anàlisi de la gestió de les incidències als sistemes informàtics de l'Ajuntament de Barcelona.
El document elaborat per l'Institut Municipal d'Informàtica (IMI) avalua el nivell de servei i les assistències significatives que s’han produït durant l’any 2021 i primer trimestre del 2022.
Presentat a la comissió de Presidència, Drets de Ciutadania, Participació, Seguretat i Prevenció el 21 de setembre de 2022.
Pla Estratègic Tic que contempla la digitalització com a eina per afavorir una visió global dels processos administratius clàssics i millorar la feina diària.
Gestión electrónica en el Ayuntamiento de Alzira, Ayuntamiento Alzira,Alzira, Ponencia, Ajuntament Alzira, Ayuntamiento Alzira, Administración Electrónica, Open Government, Ayuntamiento Digital
Barcelona vol consolidar la seva posició com a hub d’emprenedoria digital i per això Barcelona Activa ha dissenyat un seguit de serveis i programes per contribuir al desenvolupament de l’economia tecnològica i l’ecosistema digital per tal de situar Barcelona en el mapa de ciutats referents en l’àmbit tecnològic, amb l’objectiu d’afavorir la qualitat de vida i crear ocupació de qualitat.
Mesura de govern sobre el desplegament i ampliació del servei wifi a l'espai públic presentada al plenari del Consell Municipal el 31 d'octubre de 2014.
Barcelona Government Directive to set up a City Data Office and turn data into a public infrastructure; a common good that should be controlled by citizens. Data will be used to take better policy decisions, improve public services. BCN will also collaborate with the local innovation ecosystem (startups, companies, communities and research centers) to create future fully digital services that can improve the life of citizens. BCN data-driven city for the common good
Full de ruta dels projectes TIC del mandat, global i per a cada Gerència. Aquest pla inclou tant els projectes de millora del servei TIC que reben els treballadors municipals, com els de transformació digital de l’Ajuntament, alineats amb l’estratègia política i de gestió.
Reptes digitals per a unes entitats socials innovadores - Anna Majó, Director...m4Social
Les noves tecnologies han produït una transformació mai vista fins ara, tant per les seves possibilitats com per la velocitat amb què es produeix. Empreses i Administracions fan esforços constants per innovar i incorporar processos de transformació digital i el Tercer Sector Social no pot ser una excepció. Com les entitats socials poden d'adaptar-se al context actual? Quines experiències i estratègies poden servir d’exemple o referència?.
Extret de la intervenció d'Anna Majó, directora d'Innovació Digital a l'Ajuntament de Barcelona, durant el debat 'Reptes digitals per a unes entitats socials innovadores'.
El 6è Congrés del Tercer Sector Social s'ha celebrat els dies 20, 21 i 22 de novembre de 2018 al Disseny Hub Barcelona i a La Farga de l'Hospitalet de Llobregat.
Ähnlich wie IMI L'Institut Municipal d'Informàtica (20)
Mesura de govern: Generació d’energia solar fotovoltaica a Barcelona.Ajuntament de Barcelona
Mesura de govern:
Generació d’energia solar fotovoltaica a Barcelona. Accelerem la generació
d’energia fotovoltaica a Barcelona
Presentada al Plenari del Consell Municipal en sessió ordinària de 26 d'abril de 2024
L’Associació SomSeniors, amb la col·laboració del Departament de Promoció de les Persones Grans, ha elaborat aquest document amb informació teoricopràctica i recomanacions per combatre l’edatisme vers les persones grans.
Informe de l'Estat de la ciutat 2022.
Elaborat pel departament d'anàlisi de l'Oficina Municipal de Dades.
Aquest document recull l’evolució de les dades de població, activitat econòmica, mercat de treball, mobilitat, qualitat ambiental i la resta d’aspectes de la vida quotidiana. Bona part dels indicadors mostren la recuperació de l’activitat econòmica i especialment del mercat de treball durant el 2022 així com de l’activitat cultural i esportiva de la ciutat.
Presentat al Consell Plenari ordinari del mes de febrer de 2023.
Mesura de Govern "Pla de Salut Mental 2023-2030".
Elaborat per l'Àrea de Drets Socials, Justícia Global, Feminismes i LGTBI de l'Ajuntament de Barcelona.
Barcelona presenta el seu segon pla de salut mental per afermar l’empenta que va fer la ciutat l’any 2016 quan va iniciar el desplegament del seu primer pla. El segon pla consolida a la ciutat com a capdavantera en polítiques públiques en salut mental i amb una perspectiva comunitària Així mateix, dona continuïtat al desenvolupament de polítiques locals de prevenció i promoció de la salut mental a l’hora que fomentar l’atenció a les necessitats en salut mental de la ciutadania.
Com no podria ser d’una altra manera, aquest segon pla segueix alineat amb les recomanacions i polítiques per d’altres institucions més globals com l’Organització Mundial de la Salut (OMS) i la Comissió Europea així com el Pacte Nacional de Catalunya en Salut Mental promogut pel Govern de la Generalitat de Catalunya.
Aquest document va ser presentat al Consell Plenari Ordinari del mes de febrer de 2023.
Petita infància i educació inclusiva a les escoles bressol municipalsAjuntament de Barcelona
Informe "Petita infància i educació inclusiva a les escoles bressol municipals". Avenços i reptes en la detecció i atenció precoç de necessitats específiques de suport educatiu (NESE) a les escoles bressol municipals de Barcelona.
Presentat a la Comissió de Drets Socials, Cultura i Esports del mes del 13 de desembre de 2022.
Pla director de biblioteques de Barcelona 2030.
Dret a la a lectura, a l'accés a la informació i al coneixement. Foment de les pràctiques creatives i de la participació comunitària.
Pla de drets culturals de Barcelona.
Presentat al Plenari del Consell Municipal, el 25 de novembre de 2022.
Us dels principals reptes d’aquest estiu i tardor han estat les celebracions, en un context de plena normalitat post Covid, de les festes majors d’alguns dels barris de Barcelona, i, en especial, de les festes de La Mercè, per la gran quantitat de públic que atrauen, en un entorn de civisme i seguretat.
Enguany, amb la previsió d’aquesta recuperada normalitat, amb programacions sense les restriccions COVID i l’accés lliure als espais i als espectacles, es van dissenyar dispositius de serveis de prevenció i seguretat entre Guàrdia Urbana i Mossos d’Esquadra, i espais de coordinació amb els organitzadors de les festes i la resta de serveis municipals especialment implicats en manteniment de l’espai públic i la convivència amb l’objectiu d’ajustar i corregir, en el seu cas, els recursos inicialment dimensionats.
Els cossos de seguretat han treballat conjuntament en l’avaluació de les diferents festes majors per donar resposta a les necessitats i als riscos, establint dispositius de prevenció i preveient equips d’intervenció, en el seu cas. El manteniment de la seguretat i la convivència han estat la principal ocupació.
Aquestes festes, sobretot La Mercè, son concorregudes no només pels veïns i veïnes de Barcelona sinó que atrauen a gran quantitat de persones d’altres ciutats, per la seva oferta cultural i d’activitats singulars i per l’atractiu d’oci nocturn que ofereixen.
Aquest informe pretén ser un recull de la dimensió formal del sistema escolar i de la situació de l’inici del curs escolar a les diferents etapes educatives a la ciutat de Barcelona. Tot i així, no podem oblidar la dimensió transversal de l’educació, que va molt més enllà d’escoles i instituts, i de les oportunitats
educatives fora del temps escolar com el temps de migdia, les tardes o els caps de setmana, que com a
ciutat educadora no podem oblidar.
Informe estiu 2022, balanç del dispositiu de seguretat i convivència a la ciutatAjuntament de Barcelona
Balanç del dispositiu de seguretat i convivència a la ciutat dut a terme l'estiu 2022.
Presentat a la comissió de Presidència, Drets de Ciutadania, Participació, Seguretat i Prevenció el 21 de setembre de 2022.
Primer Informe de seguiment de la mesura de govern “Avançar cap a la intercul...Ajuntament de Barcelona
L’objectiu del present informe de govern és fer balanç i seguiment de les accions dutes a terme i impulsades per l’Ajuntament durant el darrer any amb relació a la mesura
de govern “Avançar cap a la interculturalitat. Instruments i mecanismes de governança”, presentada al plenari municipal el 28 de maig de 2021 i que desenvolupa l’eix 5 del pla Barcelona Interculturalitat 2021-2030.
Medición de la inversión presupuestaria en la infancia en los presupuestos ap...Ajuntament de Barcelona
El presente documento tiene como objetivo identificar y cuantificar la inversión destinada a infancia en los presupuestos aprobados de 2021 del Ayuntamiento de Barcelona. Ello se enmarca en el proceso que UNICEF España ha venido llevando a cabo para analizar el esfuerzo presupuestario que, desde las Administraciones Públicas, se hace para garantizar el cumplimiento de los derechos y el bienestar de la infancia mediante una metodología y una herramienta presentada en 2018 en el documento de trabajo “Medición de la inversión presupuestaria en la infancia. Propuesta metodológica y primeros resultados en España”1. En este sentido, el presente trabajo es una aplicación de dicha metodología.
Durant l’estiu del 2021, després de dos anys de confinament i de restriccions, tant a Barcelona com a d’altres ciutats europees van proliferar les reunions multitudinàries de persones que es congregaven a diferents punts de la ciutat per ballar, relacionar-se i beure alcohol, sovint fins a altes hores de la matinada.
En aquest context s’aprovava la Mesura de Govern que crea la Taula Ciutadana per a una Nit Cívica i Segura, que impulsada per la Cinquena Tinència d’Alcaldia de Prevenció i Seguretat, neix com l’espai de participació ciutadana on hi intervenen entitats ciutadanes, associacions professionals, grups polítics municipals, àrees de l’Ajuntament i altres administracions com el Síndic de Greuges de Barcelona i Mossos d’Esquadra.
L’ACOLLIDA A PERSONES IMMIGRADES I REFUGIADES. ESTRATÈGIA BARCELONA 2022-2025Ajuntament de Barcelona
Aquesta estratègia forma part de les polítiques de governança de la diversitat de la ciutat, com ara el Pla Barcelona Interculturalitat i la Mesura per una Barcelona antiracista. També es vincula amb plans i programes sectorials de la ciutat que s’adrecen al conjunt de la ciutadania, com el Pla d’adolescència i joventut, l’Estratègia municipal contra la soledat 2020-2030, l’informe de la Unitat Municipal contra el Tràfic d’Éssers Humans (UTEH), el Pla per la justícia de gènere 2021-2025, el Pla de salut mental 2016-2022, els plans d’acció comunitària i el Pla de barris.
Aquest reglament desenvolupa les previsions de la Carta municipal de Barcelona respecte a la participació ciutadana, i regular els canals de relació entre la ciutadania i l'Ajuntament per facilitar i promoure aquesta participació en els processos de presa de decisions polítiques i en la gestió dels serveis i els assumptes d'interès municipal.
Amb aquesta mesura es vol donar sortida operativa a les indicacions
recollides al llarg dels treballs previs que l’Administració ha anat realitzant
en els darrers anys i que han començat a delinear una nova mirada patrimonial,
en la que s’hi sumen els elements immaterials i de memòria
col·lectiva.
El mes de febrer de 2021 es va presentar al Plenari de l’Ajuntament de Barcelona la Mesura de govern d’innovació social (a partir d’ara, MdG o mesura). Una iniciativa que comprèn 35 actuacions adreçades a donar una empenta a la innovació social i millorar la qualitat, l’eficàcia i l’eficiència de les polítiques socials municipals i l’accés de la ciutadania als serveis socials municipals, en un context marcat per la crisi social provocada per la pandèmia
de la covid-19 i el canvi sobrevingut de les relacions entre l’Administració pública i els i les ciutadanes. Aquesta mesura estableix sinergies amb la Mesura de govern de l’estratègia municipal d’algoritmes i dades per a l’impuls ètic de la intel·ligència artificial (2021).
2. ÍNDEX
01. La ciutat de Barcelona
02. Ajuntament de Barcelona
03. Institut Municipal Informàtica
04. La transformació digital de l’Ajuntament
3. 01 CIUTAT DE BARCELONA
3
11ª Ciutat més poblada d’Europa amb 1,6 MM Habitants
170.200 Empreses
200.000 Establimentscomercials
18 MM Pernoctacionsanuals
27 MM Visitants anuals.
40 MM Passatgers anuals de l’Aeroport
45 MM TN de mercaderies anuals del Port
(Dades 2015)
4. 02 AJUNTAMENT BARCELONA
4
Creat al l'any 1249 durant el regnat de Jaume I
6.750 Empleats, del quals destaquen:
2.730 de la Guàrdia Urbana
670 del Servei d’extinció d’incendis
Pressupost de 2.550 MM€.
(Dades 2015)
6. 02 ORGANITZACIÓ DE
AJUNTAMENT BARCELONA
6
9
Organismes
autònoms
IMI
4
Entitats
públiques
empresarials
13
Societats
mercantils
15
Consorcis,
fundacions i
associacions
Biblioteques
Museus
Centres
Esportius
Escoles
Bressol
OAC’sMercats
Parcs i
Jardins
Aparcaments
Institut de
Cultura
Hisenda
7. 02 PAM (Pla Actuació Municipal
2016-2019)
7
Eix 1. Una Barcelona diversa que
asseguri el bon viure
Eix 2. Una Barcelona amb empenta per
a una economia plural
Eix 3. Una Barcelona més humana i en
transició ecològica
Eix 4. Una Barcelona participativa que
garanteixi el bon govern
8. 03 D’on ve l’IMI?
8
Abans 1990: Centre Ordinador Municipal (COM)
1990: Creació Institut Municipal d’Informàtica
1996: Funcions relacionades amb la gestió, el control de qualitat i la tutela
de la informació de base (padró d'habitants,pla de la ciutat, etc.).
L’ IMI és un organismeautònom local de l’Ajuntament de Barcelona
amb l’ objectiu de subministrar tots els serveis de les Tecnologies de la
Informaciói Comunicació(TIC) a l'Ajuntament de Barcelona i als
organismes i les empreses públiques que en depenen.
9. 03 IMI com a principal proveïdor de
solucions TIC
9
Ajuntamentde
Barcelona
Petició de solucions TIC
Dissenyi entregade
solucions TIC
Serveis
Projectes
• Anàlisi de la viabilitatde noves solucions tecnològiques.
• Definició de solucions i projectes.
• Execució de projectes,dissenydels serveis de manteniment.
• Prestació del servei.
Una organització amb compromís de Servei
Una organització proactiva i generadora de valor afegit
Una organització propera i transparent, generadora de confiança
Un referent de primera línia en matèria de Sistemes d’Informació
10. 03 IMI en l’entorn Municipal
10
Construcció de solucions TIC amb visió global des de la demanda
individual de cada sector municipal
Assessorament en matèria TIC garantint els interessos de
l’Ajuntament davant l’oferta del sector
Relació amb el sector TIC en representació de l’Ajuntament
1
3
2
Assignació, depenen de la Gerència de Recursos, a la Primera Tinència d’Alcaldia donant
èmfasi al seu caràcter transversal dintre de l’organització:
11. 03 L’activitat de l’ IMI
11
2.425
Línies mòbils
Principals volumetries de l’actual model de gestió de serveis TIC
322
Edificis amb fibra òptica
(municipals)
2 CPDs
(i 3 sales tècniques)
6.668
Terminals telefonia fixa
7.800
Estacions de treball
344
Servidors
38.217
Incidències resoltes
pel SAU en 1 any
1.700
Aplicacions
16.500
Usuaris
746
Punts wifi
521
Km Fibra òptica
8.657.259
Intercanvis de dades
amb altres administracions
públiques
804.098
Tràmits Telemàtics
(Internet)
28.291
CartoBCN:Visites
amb descàrrega
330
Datasets Oberts
12. 03 Organigrama IMI
12
Gerència
Paco Rodríguez
Direcció de Nous
Projectes i
Estratègia
Joanna Serra
Direcció de
Telecomunicacions
i Infraestructures
Toni Carol
Direcció de
Desenvolupament
Nicolás Lendínez
Direcció
d’Informació de
Base i
Cartografia
Lluís Sanz
Direcció
d’Operacions i
Sistemes
Juanjo López
Direcció de
Qualitat i
Seguretat
Anna Arbó
Direcció de
Recursos
Josep Fernández
Oficina de la Societat
del Coneixement
Governança de
Projectes
Governança de
Serveis
Direccions
Tècniques
13. 04 La transformació digital de
l’Ajuntament
13
El Pla de Transformació Digital és el
full de ruta dels projectes del Pla TIC de
mandat, que inclou:
Els plans sectorials de cada Gerència
El pla tecnològic de l’IMI
El pla de la Nova Llei de Procediment
Administratiu
S’han identificat set eixos de
digitalització, al voltant dels quals
s’identificaran iniciatives:
14. 04 CLOUD
14
Nou model aprovisionament infraestructures i gestió de la demanda inclou el
Cloud del CPD.
15. 04 Open Data
15
L’any 2011 es posa en funcionament el portal Open data de l’Ajuntament de
Barcelona. Actualment hi ha disponibles:
• 330 datasets disponibles
• 1126 contant series històriques
• 2620 contant els diferents formats
16. 04 Barcelona Smart City
16
Generar creixement econòmic
El desenvolupament de Barcelona com a Smart City
representa l’oportunitat de construir la Barcelona del futur.
Un model amb base tecnològica però amb dos objectius
clars:
L’IMI, peça clau
per dur a terme la
transformació a
llarg termini de la
ciutat. La ciutat
que volem ser els
propers 20 o 30
anys.
Millorarla vida de les persones
Ha pivotat el projecte amb una visió holística de la ciutat i
s’han desenvolupat fins a 22 programes Smart City per
millorar infraestructures de telecomunicacions, energia,
mobilitat, cultura, innovació, educació, salut, resiliència, etc.
En aquest mandat l’orientació és cap a l’empoderament de la
ciutadania, l’equilibri territorial dels serveis oferts per
l’Ajuntament i la sostenibilitat energètica.