Delivering service through intermediaries and electronic channelsRbk Asr
This document discusses strategies for effective service delivery through intermediaries. It identifies key service intermediaries like franchises, agents/brokers, and electronic channels. It outlines benefits and challenges of delivering service through each intermediary from the perspectives of both the service provider and deliverer. The document concludes by listing strategies for managing service delivery through intermediaries, including measurement, control, empowerment, and partnering.
Assessing service market potential - Classification of services – Expanded marketing mix – Service marketing – Environment and trends – Service market segmentation, targeting and positioning
- 70% of India's population lives in rural areas, representing a large potential market. However, rural markets face several challenges including lack of infrastructure, low literacy rates, seasonal incomes, cultural differences, and difficulties with distribution and media access.
- Some opportunities in rural markets include improving infrastructure, rising literacy rates due to government programs, increased access to credit and communication technologies, and a decline in poverty levels.
- Marketers must understand the uniqueness of rural areas to effectively tap into the large rural consumer base in India despite the challenges. With innovative marketing strategies tailored to rural needs, substantial growth can be achieved.
This document provides an overview of sales and distribution management. It defines sales management and discusses the evolution of the field. It also outlines the key roles and skills of sales managers, including managing people, developing strategies and tactics to meet sales objectives. Finally, it explains the important linkage between sales and distribution management, noting that the two functions are interdependent and must work together to achieve sales goals.
The presentation discuss meaning and concept of Direct Marketing. It also discusses the Internet Marketing or Digital Marketing as a tool for Direct Marketing.
This document discusses retail marketing communication. It begins by defining retail communication as programs conducted by retailers to inform customers about products, services, and stores. The main goals are to increase the customer base and sales volume. Communication also helps build the store image. Key functions of retail communication include providing information, persuading customers, and reminding them about offerings. Common communication methods are advertising, sales promotions, store atmosphere, websites, salespeople, email, direct mail, and word-of-mouth. Developing an effective communication plan involves establishing objectives, determining the budget, allocating the budget, and implementing and evaluating the programs.
The document discusses retail store management and design. It covers the role of the store manager in overseeing daily operations and staff, as well as merchandising, customer service, and costs. Effective store design considers layout, signage, and feature areas to guide traffic flow, showcase products, and create an experience that encourages browsing and sales. Digital signage allows dynamic, centralized content control across stores. Overall store design must support the retailer's strategy and provide customers a rewarding shopping experience for loyalty and sales.
A sales quota is a quantitative goal assigned to a sales unit for a particular time period that is used to direct and control sales operations. Quotas provide standards for measuring sales performance and obtaining tighter sales and expense control. They also motivate desired performance through incentives for surpassing quotas and recognizing superior performance. Effective quota systems involve participation by sales personnel, keeping them informed of their progress, and continuous managerial monitoring and control. Quotas can be based on sales volume, budget targets, expenses, activities, or a combination of factors.
Delivering service through intermediaries and electronic channelsRbk Asr
This document discusses strategies for effective service delivery through intermediaries. It identifies key service intermediaries like franchises, agents/brokers, and electronic channels. It outlines benefits and challenges of delivering service through each intermediary from the perspectives of both the service provider and deliverer. The document concludes by listing strategies for managing service delivery through intermediaries, including measurement, control, empowerment, and partnering.
Assessing service market potential - Classification of services – Expanded marketing mix – Service marketing – Environment and trends – Service market segmentation, targeting and positioning
- 70% of India's population lives in rural areas, representing a large potential market. However, rural markets face several challenges including lack of infrastructure, low literacy rates, seasonal incomes, cultural differences, and difficulties with distribution and media access.
- Some opportunities in rural markets include improving infrastructure, rising literacy rates due to government programs, increased access to credit and communication technologies, and a decline in poverty levels.
- Marketers must understand the uniqueness of rural areas to effectively tap into the large rural consumer base in India despite the challenges. With innovative marketing strategies tailored to rural needs, substantial growth can be achieved.
This document provides an overview of sales and distribution management. It defines sales management and discusses the evolution of the field. It also outlines the key roles and skills of sales managers, including managing people, developing strategies and tactics to meet sales objectives. Finally, it explains the important linkage between sales and distribution management, noting that the two functions are interdependent and must work together to achieve sales goals.
The presentation discuss meaning and concept of Direct Marketing. It also discusses the Internet Marketing or Digital Marketing as a tool for Direct Marketing.
This document discusses retail marketing communication. It begins by defining retail communication as programs conducted by retailers to inform customers about products, services, and stores. The main goals are to increase the customer base and sales volume. Communication also helps build the store image. Key functions of retail communication include providing information, persuading customers, and reminding them about offerings. Common communication methods are advertising, sales promotions, store atmosphere, websites, salespeople, email, direct mail, and word-of-mouth. Developing an effective communication plan involves establishing objectives, determining the budget, allocating the budget, and implementing and evaluating the programs.
The document discusses retail store management and design. It covers the role of the store manager in overseeing daily operations and staff, as well as merchandising, customer service, and costs. Effective store design considers layout, signage, and feature areas to guide traffic flow, showcase products, and create an experience that encourages browsing and sales. Digital signage allows dynamic, centralized content control across stores. Overall store design must support the retailer's strategy and provide customers a rewarding shopping experience for loyalty and sales.
A sales quota is a quantitative goal assigned to a sales unit for a particular time period that is used to direct and control sales operations. Quotas provide standards for measuring sales performance and obtaining tighter sales and expense control. They also motivate desired performance through incentives for surpassing quotas and recognizing superior performance. Effective quota systems involve participation by sales personnel, keeping them informed of their progress, and continuous managerial monitoring and control. Quotas can be based on sales volume, budget targets, expenses, activities, or a combination of factors.
This document discusses retail strategy and the strategic retail planning process. It defines retail strategy as a marketing plan that details how a business will offer products to consumers and influence purchases. It then discusses key aspects of retail strategy including competitive advantage, the retail marketing mix, and the sustainable competitive advantages of customer loyalty, location, distribution systems, unique merchandise, vendor relations, and customer service. Finally, it outlines the six steps in the strategic retail planning process: 1) developing the mission, 2) establishing objectives, 3) situational analysis, 4) identifying strategic alternatives, 5) selecting the target market, and 6) obtaining resources needed to compete.
Direct marketing involves communicating directly with customers to generate a response or transaction. It has grown significantly due to factors like the expansion of the postal service, rise of credit cards, and changing lifestyles. Direct marketers develop databases to segment and target customers. They use various media like mail, telemarketing, and catalogs. The goal is often to directly elicit a behavior like a purchase. Combining direct marketing with other promotional tools can improve results.
This document discusses communication response models and the cognitive processing of marketing communications. It provides an overview of the basic elements of the communication process, including the source, message, channel, receiver, decoding, noise, and response. Several traditional response hierarchy models are examined, including AIDA, the hierarchy of effects model, and the information processing model. The document also discusses alternative response hierarchies and the implications of different models. Finally, it introduces the cognitive response approach for analyzing the thoughts consumers have in response to marketing messages.
Rural markets have become increasingly significant due to rising incomes in rural communities. Rural areas now represent strategic growth opportunities for both domestic and multinational companies. There is large untapped potential in rural markets, so companies are placing greater emphasis on marketing products to rural consumers. Rural markets now rival urban markets in size and purchasing power due to effective marketing policies that have reached rural customers.
Electronic customer relationship management (e crm)Pradnya Saval
Electronic customer relationship management (E-CRM) uses internet technologies like email, websites and chatrooms to achieve customer relationship management goals. It automates marketing, sales and customer service processes through collecting customer data. E-CRM provides benefits like improved customer service, productivity and satisfaction by allowing personalized interactions and insights through a consolidated customer database. However, it also faces disadvantages such as security issues and over-reliance on systems reducing human interactions.
This document discusses steps in segmenting, targeting, and positioning markets. It defines market segmentation as dividing a market into smaller groups based on characteristics. Target marketing involves evaluating segments and selecting ones to enter. Positioning sets the competitive positioning for a product by creating a marketing mix. The document then discusses various bases for segmenting consumers, including geographic, demographic, psychographic, and behavioral factors. It also outlines steps for evaluating and selecting target market segments and different target marketing strategies. Finally, it covers product positioning and choosing a positioning strategy.
This document discusses the introduction to sales and distribution management. It defines sales management and outlines the key roles and skills of sales managers. The document also describes the evolution of sales management, different types of sales positions, and the importance of sales planning and its relationship to distribution management. Sales and distribution management must work together to achieve sales objectives and execute strategies.
Mega marketing refers to marketing activities required to manage external environmental factors like government, media, and pressure groups. Philip Kotler, who coined the term, suggested two additional Ps for mega marketing: public relations and power. Public relations involves maintaining goodwill with organizations, while power refers to the ability to influence actions. Mega marketing may require longer timeframes and higher costs than traditional marketing due to involvement of additional parties like government agencies. It uses both positive and negative inducements to gain market access and satisfy consumer demand.
Introduction to advertising & integrated marketing communicationNijaz N
“Advertising is any paid form of non-personal presentation and promotion of ideas, goods and services by an identified sponsor.”
The specific mix of advertising, personal selling, sales promotion, and public relations a company uses to pursue its advertising and marketing objectives.
The strategic retail planning process involves 7 steps:
1) Define the business mission to outline objectives and scope.
2) Conduct a situation audit analyzing opportunities/threats and strengths/weaknesses through a market, competitive, and environmental analysis.
3) Identify strategic opportunities from the situation audit.
4) Evaluate strategic opportunities to establish a sustainable competitive advantage.
5) Establish specific, measurable objectives and allocate resources.
6) Develop a retail mix to implement the strategy.
7) Evaluate performance and make adjustments if objectives are not met, restarting the planning process.
Bank of Ceylon is a major commercial bank in Sri Lanka that was founded in 1939. It has over 628 branches across the country as well as ATMs and other digital services. The bank aims to provide innovative financial solutions and empower employees while enhancing value for stakeholders. It offers various banking products like savings and current accounts, loans, deposits, credit cards, and more to serve customers of all demographics.
This document discusses consumer behavior in services. It covers several key topics:
1) The behavior consumers display when searching for, purchasing, using, evaluating and disposing of services. This includes understanding triggers of need, user costs of services, and information search.
2) Evaluating service alternatives including attributes that can be evaluated before or after purchase. It also discusses perceived risks of services.
3) Customer expectations of services which are formed by situational and personal factors. Expectations can change over time.
4) The service encounter stage where customers interact with service providers. Models for conceptualizing this include "moments of truth", high/low contact services, and viewing service as drama with roles and scripts
Retail management involves overseeing the business activities involved in selling goods and services to consumers. Key issues retailers must address include serving customers profitably while standing out competitively. Retailers act as an intermediary between manufacturers, wholesalers, and consumers by sorting products and facilitating transactions. Developing a retail strategy that focuses on customers, coordinates efforts, is value-driven and goal-oriented is important for success. Retail institutions can be classified as either store-based using a mix of strategies or nonstore-based using nontraditional approaches like direct marketing.
This document provides an overview of customer relationship management (CRM) implementation. It discusses:
1. The 8 steps to developing a CRM roadmap: gaining sponsorship, gathering information, assessing the current and future states, identifying value opportunities, linking opportunities to capabilities, defining projects/requirements, developing business cases, and creating a rollout strategy.
2. Emerging trends in CRM like near-field communication, location-based services, augmented reality, social media on mobile as a customer service channel, and next-generation mobile apps.
3. The "4Ps" of CRM roadblocks: process issues around modifying business processes, perception challenges of viewing CRM as enabling rather than mandatory, privacy concerns
The key aspects of retail marketing are satisfying customer needs and wants. Retailers must consider customer needs in their decisions and develop merchandise that meets specific customer needs. The essence of retail marketing is a customer-centric philosophy that places customers at the core of all retail activities.
The document discusses management of sales territories and quotas. It covers designing sales territories, assigning salespeople to territories, managing territorial coverage through routing, scheduling and time management tools. It also discusses objectives and types of sales quotas, methods of setting quotas and administering quotas. The key points are that territories consist of existing and potential customers assigned to a salesperson, quotas motivate salespeople and help evaluate performance.
This document provides an introduction to retail, including definitions of retail, the functions of retailers, and the evolution of retail in India. It defines retail as the sale of goods and services to the ultimate consumer. Retailers serve to provide goods to consumers through creating time, place, and ownership utilities. Major types of retailers discussed include general merchandise retailers like supermarkets and department stores, specialty stores, and shopping malls. The document traces the evolution of retail in India from traditional haats and mandis to the establishment of large public distribution systems and cooperative retail networks post-independence.
This document discusses various aspects of marketing communications and promotional mix. It provides an overview of integrated marketing communications (IMC) which involves carefully coordinating different communication channels to deliver a clear and consistent message. It then describes different promotional tools including advertising, public relations, sales promotion, direct marketing, personal selling, digital marketing, and event marketing. For each tool, it discusses their strengths and weaknesses. It also outlines concepts like developing advertising messages and creative concepts, media planning, evaluating advertising effectiveness, and the personal selling process.
Integrated Marketing communication ToolsKuhu Pathak
This document provides an overview of various integrated marketing communication (IMC) tools including advertising, direct marketing, interactive/internet marketing, sales promotion, publicity/public relations, and personal selling. It describes each tool, highlighting their advantages and disadvantages. It also discusses considerations for developing an IMC promotional program such as situation analysis, objectives, strategy, integration, implementation, and evaluation. The goal of IMC is to coordinate these various promotional elements into a controlled, integrated marketing communications program.
This document discusses retail strategy and the strategic retail planning process. It defines retail strategy as a marketing plan that details how a business will offer products to consumers and influence purchases. It then discusses key aspects of retail strategy including competitive advantage, the retail marketing mix, and the sustainable competitive advantages of customer loyalty, location, distribution systems, unique merchandise, vendor relations, and customer service. Finally, it outlines the six steps in the strategic retail planning process: 1) developing the mission, 2) establishing objectives, 3) situational analysis, 4) identifying strategic alternatives, 5) selecting the target market, and 6) obtaining resources needed to compete.
Direct marketing involves communicating directly with customers to generate a response or transaction. It has grown significantly due to factors like the expansion of the postal service, rise of credit cards, and changing lifestyles. Direct marketers develop databases to segment and target customers. They use various media like mail, telemarketing, and catalogs. The goal is often to directly elicit a behavior like a purchase. Combining direct marketing with other promotional tools can improve results.
This document discusses communication response models and the cognitive processing of marketing communications. It provides an overview of the basic elements of the communication process, including the source, message, channel, receiver, decoding, noise, and response. Several traditional response hierarchy models are examined, including AIDA, the hierarchy of effects model, and the information processing model. The document also discusses alternative response hierarchies and the implications of different models. Finally, it introduces the cognitive response approach for analyzing the thoughts consumers have in response to marketing messages.
Rural markets have become increasingly significant due to rising incomes in rural communities. Rural areas now represent strategic growth opportunities for both domestic and multinational companies. There is large untapped potential in rural markets, so companies are placing greater emphasis on marketing products to rural consumers. Rural markets now rival urban markets in size and purchasing power due to effective marketing policies that have reached rural customers.
Electronic customer relationship management (e crm)Pradnya Saval
Electronic customer relationship management (E-CRM) uses internet technologies like email, websites and chatrooms to achieve customer relationship management goals. It automates marketing, sales and customer service processes through collecting customer data. E-CRM provides benefits like improved customer service, productivity and satisfaction by allowing personalized interactions and insights through a consolidated customer database. However, it also faces disadvantages such as security issues and over-reliance on systems reducing human interactions.
This document discusses steps in segmenting, targeting, and positioning markets. It defines market segmentation as dividing a market into smaller groups based on characteristics. Target marketing involves evaluating segments and selecting ones to enter. Positioning sets the competitive positioning for a product by creating a marketing mix. The document then discusses various bases for segmenting consumers, including geographic, demographic, psychographic, and behavioral factors. It also outlines steps for evaluating and selecting target market segments and different target marketing strategies. Finally, it covers product positioning and choosing a positioning strategy.
This document discusses the introduction to sales and distribution management. It defines sales management and outlines the key roles and skills of sales managers. The document also describes the evolution of sales management, different types of sales positions, and the importance of sales planning and its relationship to distribution management. Sales and distribution management must work together to achieve sales objectives and execute strategies.
Mega marketing refers to marketing activities required to manage external environmental factors like government, media, and pressure groups. Philip Kotler, who coined the term, suggested two additional Ps for mega marketing: public relations and power. Public relations involves maintaining goodwill with organizations, while power refers to the ability to influence actions. Mega marketing may require longer timeframes and higher costs than traditional marketing due to involvement of additional parties like government agencies. It uses both positive and negative inducements to gain market access and satisfy consumer demand.
Introduction to advertising & integrated marketing communicationNijaz N
“Advertising is any paid form of non-personal presentation and promotion of ideas, goods and services by an identified sponsor.”
The specific mix of advertising, personal selling, sales promotion, and public relations a company uses to pursue its advertising and marketing objectives.
The strategic retail planning process involves 7 steps:
1) Define the business mission to outline objectives and scope.
2) Conduct a situation audit analyzing opportunities/threats and strengths/weaknesses through a market, competitive, and environmental analysis.
3) Identify strategic opportunities from the situation audit.
4) Evaluate strategic opportunities to establish a sustainable competitive advantage.
5) Establish specific, measurable objectives and allocate resources.
6) Develop a retail mix to implement the strategy.
7) Evaluate performance and make adjustments if objectives are not met, restarting the planning process.
Bank of Ceylon is a major commercial bank in Sri Lanka that was founded in 1939. It has over 628 branches across the country as well as ATMs and other digital services. The bank aims to provide innovative financial solutions and empower employees while enhancing value for stakeholders. It offers various banking products like savings and current accounts, loans, deposits, credit cards, and more to serve customers of all demographics.
This document discusses consumer behavior in services. It covers several key topics:
1) The behavior consumers display when searching for, purchasing, using, evaluating and disposing of services. This includes understanding triggers of need, user costs of services, and information search.
2) Evaluating service alternatives including attributes that can be evaluated before or after purchase. It also discusses perceived risks of services.
3) Customer expectations of services which are formed by situational and personal factors. Expectations can change over time.
4) The service encounter stage where customers interact with service providers. Models for conceptualizing this include "moments of truth", high/low contact services, and viewing service as drama with roles and scripts
Retail management involves overseeing the business activities involved in selling goods and services to consumers. Key issues retailers must address include serving customers profitably while standing out competitively. Retailers act as an intermediary between manufacturers, wholesalers, and consumers by sorting products and facilitating transactions. Developing a retail strategy that focuses on customers, coordinates efforts, is value-driven and goal-oriented is important for success. Retail institutions can be classified as either store-based using a mix of strategies or nonstore-based using nontraditional approaches like direct marketing.
This document provides an overview of customer relationship management (CRM) implementation. It discusses:
1. The 8 steps to developing a CRM roadmap: gaining sponsorship, gathering information, assessing the current and future states, identifying value opportunities, linking opportunities to capabilities, defining projects/requirements, developing business cases, and creating a rollout strategy.
2. Emerging trends in CRM like near-field communication, location-based services, augmented reality, social media on mobile as a customer service channel, and next-generation mobile apps.
3. The "4Ps" of CRM roadblocks: process issues around modifying business processes, perception challenges of viewing CRM as enabling rather than mandatory, privacy concerns
The key aspects of retail marketing are satisfying customer needs and wants. Retailers must consider customer needs in their decisions and develop merchandise that meets specific customer needs. The essence of retail marketing is a customer-centric philosophy that places customers at the core of all retail activities.
The document discusses management of sales territories and quotas. It covers designing sales territories, assigning salespeople to territories, managing territorial coverage through routing, scheduling and time management tools. It also discusses objectives and types of sales quotas, methods of setting quotas and administering quotas. The key points are that territories consist of existing and potential customers assigned to a salesperson, quotas motivate salespeople and help evaluate performance.
This document provides an introduction to retail, including definitions of retail, the functions of retailers, and the evolution of retail in India. It defines retail as the sale of goods and services to the ultimate consumer. Retailers serve to provide goods to consumers through creating time, place, and ownership utilities. Major types of retailers discussed include general merchandise retailers like supermarkets and department stores, specialty stores, and shopping malls. The document traces the evolution of retail in India from traditional haats and mandis to the establishment of large public distribution systems and cooperative retail networks post-independence.
This document discusses various aspects of marketing communications and promotional mix. It provides an overview of integrated marketing communications (IMC) which involves carefully coordinating different communication channels to deliver a clear and consistent message. It then describes different promotional tools including advertising, public relations, sales promotion, direct marketing, personal selling, digital marketing, and event marketing. For each tool, it discusses their strengths and weaknesses. It also outlines concepts like developing advertising messages and creative concepts, media planning, evaluating advertising effectiveness, and the personal selling process.
Integrated Marketing communication ToolsKuhu Pathak
This document provides an overview of various integrated marketing communication (IMC) tools including advertising, direct marketing, interactive/internet marketing, sales promotion, publicity/public relations, and personal selling. It describes each tool, highlighting their advantages and disadvantages. It also discusses considerations for developing an IMC promotional program such as situation analysis, objectives, strategy, integration, implementation, and evaluation. The goal of IMC is to coordinate these various promotional elements into a controlled, integrated marketing communications program.
The chapter comprises of Service Marketing, E-Marketing, Green Marketing, Customer Relationship Management, Rural Marketing; Other Emerging Trends- Ethical Issues in Marketing.
Service is an act or performance that one party can offer to another that is essentially intangible and does not result in any ownership of anything. Its production may or may not be tied to physical products.(Philip Kotler)
It is based on relationship and value.
It may be used to market a service or product.
What is Service Marketing?
The American Marketing Association defines services marketing as “an organizational function and a set of processes for identifying or creating, communicating, and delivering value to customers and for managing customer relationship in a way that benefit the organization and stake-holders”.
Service marketing is involved in designing, delivering, and doing post-delivery analysis of services for optimizing reach, measuring customer satisfaction, and standing-out from identical services offered by other market players.
Intangibility: A service is not a physical product that you can touch or see. A service can be experienced by the buyer or the receiver. Also, you can not judge the quality of the service before consumption.
Heterogeneous: There can be no perfect standardization of services. Even if the service provider remains the same, the quality of the service may differ from time to time.
Inseparability: One unique characteristic of services is that the service and the service provider cannot be separated. Unlike with goods/products the manufacturing and the consumption of services cannot be separated by storage.
No Stock Maintenance: The production and consumption of services are not inseparable because storage of services is not possible. Being an intangible transaction there can never be an inventory of services.
The potential customers form an impression about the service on the basis of service environment. The service environment represents the physical back drop that surrounds the service.
For example, providing hygienic food is the core service in a hotel or restaurant. Customers expect the restaurants to be maintained clean, offer flexible dining hours prompt service, soft music, décor, exotic menu etc.
Advantages of Service Marketing: 1, Repeat business
When you build a plan of service to reach your customers, you can expect a reward of repeat business from them. The goal of effectively marketing your brand is to capture the attention of your target market.
2. referrals
The next best thing to having your clients come back is to have them tell others about their experience and recommend your products or services to them. You must consider that if your customers have a bad experience, it is likely they will tell 10 people about that negative experiences also.
3. publicity
Other benefits from your good service are through publicity. As the buzz flows about your outstanding service, from following through on what you’ve promised.
Integrated marketing communications (IMC) coordinates various promotional tools from the perspective of the customer. During the 1980s, companies began strategically integrating tools like advertising, direct marketing, sales promotions, public relations, and personal selling. The growth of IMC was driven by factors like shifts in power from manufacturers to retailers and the rise of the internet. IMC allows for better synergy between promotional functions while avoiding duplication to maximize return on investment. It manages the promotional mix of various communication tools.
Integrated marketing communications (IMC) coordinates various promotional tools from the perspective of the customer. During the 1980s, companies began strategically integrating tools like advertising, direct marketing, sales promotions, public relations, and personal selling. The growth of IMC was driven by factors like shifts in power from manufacturers to retailers and the rise of the internet. IMC allows for better synergy between promotional functions while avoiding duplication to maximize return on investment. It manages the promotional mix of various communication tools.
This document outlines chapter 19 of the textbook "Marketing Management: An Asian Perspective, 6th Edition". The chapter discusses personal communications in marketing, including direct marketing and personal selling. It covers topics such as direct mail, catalog marketing, telemarketing, interactive marketing, and issues around personal data privacy. It also provides examples of direct marketing practices in Asia and how companies have adapted techniques to local cultures and business environments.
SEO Courses Company in Pune, Online Digital Marketing coursesshreyash304425
Shreyash Digital Company provides Online Digital Marketing courses In Pune and offers with practical training. This is best online Digital Marketing Training institute in pune.
shreyashdigital.blogspot.com
Online Digital Marketing training Institute in Pune, SEO Classesshreyash304425
Shreyash Digital Company offers Online Professional SEO training in Pune. Find Online Digital Marketing training Institute, Classes, With practical training in Pune.
www.shreyashdigital.blogspot.com
This document discusses communication and the promotional mix. It begins by outlining the purposes of communication, which include developing brand awareness, increasing sales, and building customer loyalty. It then presents frameworks for the promotional mix and factors that influence promotional mix choices, such as the product life cycle. The document also covers integrated marketing communication (IMC), discussing how IMC builds brand equity and involves coordinating different communication functions. It provides examples of creative advertising strategies and discusses various media channels and their strengths and weaknesses. The key points covered are the purposes of communication, elements of the promotional mix, and an overview of IMC planning.
Organic Marketing - An Evolving Landscape (Michael Fleischner)Michael Fleischner
This document discusses the evolving landscape of organic marketing. Small businesses now make up the majority of businesses due to low barriers to entry. Most consumers now shop online and are influenced by social media recommendations and reviews. While digital marketing has changed how larger businesses market, most small businesses still use traditional methods and do not collect much customer data or focus on relationships. The document recommends that marketers integrate digital techniques like SEO, social media, email marketing, and events with traditional methods to better target audiences and measure results. Marketers should focus on education, automation, and measurement to help all businesses adapt to changes.
This document discusses communication and integrated marketing communication (IMC). It begins by listing the purposes of communication, such as developing brand awareness and increasing sales. It then discusses factors that affect promotional mix choices, like product life cycle stage and target market. The document emphasizes that IMC aims to integrate all communication functions and build brand relationships. It provides examples of consistency in messaging and discusses various communication channels and media. In summary, the document outlines the goals of communication, considerations for promotional mix selection, and emphasizes integrated messaging across channels in IMC.
Digital marketing is the best way of marketing in this modern era. Magna Marketing is a digital marketing company in Trivandrum. We are dedicated to helping businesses to achieve their marketing goals through digital marketing services. Our company was founded on the principle of providing top-notch services to our clients. We provide detailed analytics and reporting that help you understand the performance of your digital marketing campaigns. Our team will track key metrics like website traffic, conversion rates, and ROI, and use those insights to optimize your campaigns and deliver better results.In this document, a nodal study and analysis of digital marketing are done.
Thank you for considering our digital marketing services. Above all, we look forward to the opportunity to work with you and help you achieve your marketing goals. If you have any questions or would like to learn more about our services, please don’t hesitate to contact us.
Srategies for maximising profitability without advertising - JULY 25, 2019.pptxPicasso Capital Management
One of the keys to maximising the return on the investment of marketing, or alternatively reduce the cost of marketing is a reduction in the reliance on advertising or more broadly promotion. This presentation looks at the strategies used by businesses that have excelled without advertising. This presentation looks at rational, commercial and scientifically sound strategies for boosting revenue - while reducing the cost of advertising and marketing more generally. It directly addresses maximising the lifetime value of each and every customer.
This document provides an introduction to a course on digital marketing and its impact on consumer behavior. It outlines the course details including code, name, teacher, and student group members. It then discusses key topics that will be covered such as the role of digital marketing, advantages it provides consumers, various digital marketing elements, and how it has impacted consumer behavior and expectations. Traditional marketing is compared to digital marketing. The conclusion emphasizes that business is becoming increasingly digital and success relies on relevant content across different channels.
Traditional marketing refers to non-digital marketing like print, broadcast, direct mail, and billboards, while digital marketing uses online technologies. Both have advantages and disadvantages. Traditional marketing is effective for reaching large local audiences but is more expensive and less customizable than digital marketing, which offers global reach, effective targeting, and lower costs but requires digital skills. The best approach combines both based on the target audience's preferences for traditional or digital media.
Digital PR has evolved significantly and now relies on both technical expertise and creative, relevant content. While digital PR can reach wider audiences and allow more interaction, traditional PR still has benefits like familiarity. The primary differences between digital and traditional PR are their channels of communication and level of interaction, with digital PR enabling two-way engagement. However, digital PR can learn from traditional PR's focus on publications, in-person social engagement, and avoiding direct sales pitches in favor of relationship building. As technology advances, digital PR will likely continue integrating more interactive elements while traditional PR adapts to new channels.
Ähnlich wie Direct marketing vs conventional marketing (20)
We’ve entered a new era in digital. Search and AI are colliding, in more ways than one. And they all have major implications for marketers.
• SEOs now use AI to optimize content.
• Google now uses AI to generate answers.
• Users are skipping search completely. They can now use AI to get answers. So AI has changed everything …or maybe not. Our audience hasn’t changed. Their information needs haven’t changed. Their perception of quality hasn’t changed. In reality, the most important things haven’t changed at all. In this session, you’ll learn the impact of AI. And you’ll learn ways that AI can make us better at the classic challenges: getting discovered, connecting through content and staying top of mind with the people who matter most. We’ll use timely tools to rebuild timeless foundations. We’ll do better basics, but with the most advanced techniques. Andy will share a set of frameworks, prompts and techniques for better digital basics, using the latest tools of today. And in the end, Andy will consider - in a brief glimpse - what might be the biggest change of all, and how to expand your footprint in the new digital landscape.
Key Takeaways:
How to use AI to optimize your content
How to find topics that algorithms love
How to get AI to mention your content and your brand
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Amsive
Lily Ray, Vice President of SEO Strategy & Research at Amsive, explores optimizing strategies for sustainable growth and explores the impact of AI on the SEO landscape.
Unlock the secrets to creating a standout trade show booth with our comprehensive guide from Blue Atlas Marketing! This presentation is packed with essential tips and innovative strategies to ensure your booth attracts attention, engages visitors, and drives business success. Whether you're a seasoned exhibitor or a first-timer, these expert insights will help you maximize your impact and make a memorable impression in a crowded exhibition hall. Learn how to:
Design an eye-catching and inviting booth
Incorporate interactive elements that engage visitors
Use effective branding and visuals to reinforce your message
Plan your booth layout for maximum traffic flow
Implement technology to enhance the visitor experience
Create memorable experiences that leave a lasting impression
Transform your trade show presence with these proven tactics and ensure your booth stands out from the competition. Download the PDF now and start planning your next successful exhibit!
Can you kickstart content marketing when you have a small team or even a team of one? Why yes, you can! Dennis Shiao, founder of marketing agency Attention Retention will detail how to draw insights from subject matter experts (SMEs) and turn them into articles, bylines, blog posts, social media posts and more. He’ll also share tips on content licensing and how to establish a webinar program. Attend this session to learn how to make an impact with content marketing even when you have a small team and limited resources.
Key Takeaways:
- You don't need a large team to start a content marketing program
- A webinar program yields a "one-to-many" approach to content creation
- Use partnerships and licensing to create new content assets
Build marketing products across the customer journey to grow your business and build a relationship with your customer. For example you can build graders, calculators, quizzes, recommendations, chatbots or AR apps. Things like Hubspot's free marketing grader, Moz's site analyzer, VenturePact's mobile app cost calculator, new york times's dialect quiz, Ikea's AR app, L'Oreal's AR app and Nike's fitness apps. All of these examples are free tools that help drive engagement with your brand, build an audience and generate leads for your core business by adding value to a customer during a micro-moment.
Key Takeaways:
Learn how to use specific GPTs to help you Learn how to build your own marketing tools
Generate marketing ideas for your business How to think through and use AI in marketing
How AI changes the marketing game
Are you struggling to differentiate yourself in a saturated market? Do you find it challenging to attract and retain buyers? Learn how to effectively communicate your expertise using a Free Book Funnel designed to address these challenges and attract premium clients. This session will explore how a well-crafted book can be your most effective marketing tool, enhancing your credibility while significantly increasing your leads and sales while decreasing overall lead cost. Unpacking practical steps to create a magnetic book funnel that not only draws in your ideal customers, but also keeps them engaged. Break through the noise in the marketing world and leave with a blueprint that will transform your sales strategy.
In this humorous and data-heavy session, join us in a joyous celebration of life honoring the long list of SEO tactics and concepts we lost this year. Remember fondly the beautiful time you shared with defunct ideas like link building, keyword cannibalization, search volume as a value indicator, and even our most cherished of friends: the funnel. Make peace with their loss as you embrace a new paradigm for organic content: Pillar-Based Marketing. Along the way, discover that the results that old SEO and all its trappings brought you weren’t really very good at all, actually.
In this respectful and life-affirming service—erm, session—join Ryan Brock (Chief Solution Officer at DemandJump and author of Pillar-Based Marketing: A Data-Driven Methodology for SEO and Content that Actually Works) and leave with:
• Clear and compelling evidence that most legacy SEO metrics and tactics have slim to no impact on SEO outcomes
• A major mindset shift that eliminates most of the metrics and tactics associated with SEO in favor of a single metric that defines and drives organic ranking success
• Practical, step-by-step methodology for choosing SEO pillar topics and publishing content quickly that ranks fast
Dive deep into the cutting-edge strategies we're employing to revolutionize our web presence in the age of AI-driven search. As Gen Z reshapes the digital realm, discover how we can bridge the generational divide. Unlock the synergistic power of PPC, social media, and SEO, driving unparalleled revenues for our projects.
Conferences like DigiMarCon provide ample opportunities to improve our own marketing programs by learning from others. But just because everyone is jumping on board with the latest idea/tool/metric doesn’t mean it works – or does it? This session will examine the value of today’s hottest digital marketing topics – including AI, paid ads, and social metrics – and the truth about what these shiny objects might be distracting you from.
Key Takeaways:
- How NOT to shoot your digital program in the foot by using flashy but ineffective resources
- The best ways to think about AI in connection with digital marketing
- How to cut through self-serving marketing advice and engage in channels that truly grow your business
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxBoston SEO Services
From Hope to Despair: The Top 10 Reasons Businesses Ditch SEO Tactics
Are you tired of seeing your business's online visibility plummet from hope to despair? When it comes to SEO tactics, many businesses find themselves grappling with challenges that lead them to abandon their strategies altogether. In a digital landscape that's constantly evolving, staying on top of SEO best practices is crucial to maintaining a competitive edge.
In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
4. Keyword Competition: Fierce competition for top keywords can make it hard to rank effectively. Businesses often struggle to find the right balance between targeting high-traffic keywords and finding less competitive, niche keywords that can still drive significant traffic.
5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
Keyword Awareness: Failing to recognize the importance of keyword research and targeting the right keywords in content.
On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
6. Unrealistic Expectations and Timeframe: Entrepreneurs often fall prey to the allure of quick fixes and overnight success. Unrealistic expectations can overshadow the reality of the time and effort needed to see tangible results in the highly competitive digital landscape. SEO is a long-term strategy, and setting realistic goals is crucial for success.
#SEO #DigitalMarketing #BusinessGrowth #OnlineVisibility #SEOChallenges #BostonSEO
As 2023 proved, the next few years may be shaped by market volatility and artificial intelligence services such as OpenAI's ChatGPT and Perplexity.ai. Your brand will increasingly compete for attention with Google, Apple, OpenAI, and Amazon, and customers will expect a hyper-relevant and individualized experience from every business at any moment. New state-legislated data privacy laws and several FTC rules may challenge marketers to deliver contextually relevant customer experiences, much less reach unknown prospective buyers. Are you ready?Let's discuss the critical need for data governance and applied AI for your business rather than relying on public AI models. As AI permeates society and all industries, learn how to be future-ready, compliant, and confidentlyscaling growth.
Key Takeaways:
Primary Learning Objective
1: Grasp when artificial general intelligence (""AGI"") will arrive, and how your brand can navigate the consequences. Primary Learning Objective
2: Gain an accurate analysis of the continuously developing customer journey and business intelligence. Primary Learning Objective
3: Grow revenue at lower costs with more efficient marketing and business operations.
We will explore the transformative journey of American Bath Group as they transitioned from a traditional monolithic CMS to a dynamic, composable martech framework using Kontent.ai. Discover the strategic decisions, challenges, and key benefits realized through adopting a headless CMS approach. Learn how composable business models empower marketers with flexibility, speed, and integration capabilities, ultimately enhancing digital experiences and operational efficiency. This session is essential for marketers looking to understand the practical impacts and advantages of composable technology in today's digital landscape. Join us to gain valuable insights and actionable takeaways from a real-world implementation that redefines the boundaries of marketing technology.
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
In this dynamic session titled "Future-Proof Like Beyoncé: Syncing Email and Social Media for Iconic Brand Longevity," Carlos Gil, U.S. Brand Evangelist for GetResponse, unveils how to safeguard and elevate your digital marketing strategy. Explore how integrating email marketing with social media can not only increase your brand's reach but also secure its future in the ever-changing digital landscape. Carlos will share invaluable insights on developing a robust email list, leveraging data integration for targeted campaigns, and implementing AI tools to enhance cross-platform engagement. Attendees will learn how to maintain a consistent brand voice across all channels and adapt to platform changes proactively. This session is essential for marketers aiming to diversify their online presence and minimize dependence on any single platform. Join Carlos to discover how to turn social media followers into loyal email subscribers and ultimately, drive sustainable growth and revenue for your brand. By harnessing the best practices and innovative strategies discussed, you will be equipped to navigate the challenges of the digital age, ensuring your brand remains relevant and resonant with your audience, no matter the platform. Don’t miss this opportunity to transform your approach and achieve iconic brand longevity akin to Beyoncé's enduring influence in the entertainment industry.
Key Takeaways:
Integration of Email and Social Media: Understanding how to seamlessly integrate email marketing with social media efforts to expand reach and reinforce brand presence. Building a Robust Email List: Strategies for developing a strong email list that provides a direct line of communication to your audience, independent of social media algorithms. Data Integration for Targeted Campaigns: Leveraging combined data from email and social media to create personalized, targeted marketing campaigns that resonate with the audience. Utilization of AI Tools: Implementing AI and automation tools to enhance efficiency and effectiveness across marketing channels. Consistent Brand Voice Across Platforms: Maintaining a unified brand voice and message across all digital platforms to strengthen brand identity and user trust. Proactive Adaptation to Platform Changes: Staying ahead of social media platform changes and algorithm updates to keep engagement high and interactions meaningful. Conversion of Social Followers to Email Subscribers: Techniques to encourage social media followers to subscribe to email, ensuring a direct and consistent connection. Sustainable Growth and Minimized Platform Dependence: Strategies to diversify digital presence and reduce reliance on any single social media platform, thereby mitigating risks associated with platform volatility.
This session will aim to comprehensively review the current state of artificial intelligence techniques for emotional recognition and their potential applications in optimizing digital advertising strategies. Key studies developing AI models for multimodal emotion recognition from videos, images, and neurophysiological signals were analyzed to build content for this session. The session delves deeper into the current challenges, opportunities to help realize the full benefits of emotion AI for personalized digital marketing.
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf1Solutions Pvt. Ltd.
As we move into 2024, the methods for building high-quality backlinks continue to evolve, demanding more sophisticated and strategic approaches. This presentation aims to explore the latest trends and proven strategies for acquiring high-quality backlinks that can elevate your SEO efforts.
Visit:- https://www.1solutions.biz/link-building-packages/
2. Contents
2
• Conventional Marketing
• Types of Conventional Marketing
• Pros and Cons
• What is Direct Marketing
• Forms of Direct Marketing
• How direct marketing is done?
• Pros and Cons
• Direct vs Conventional Marketing
• Which is better?
3. 3
What is
Conventional
Marketing?
It is a convenient mode of marketing that
helps to reach out to a semi-targeted
audience with various offline advertising
and promotional methods.
5. 5
Advantages
• Conventional marketing is harder to
ignore.
• Conventional marketing offers DIY
options.
• Poses less potential risk for your brand.
• Is better at reaching certain audiences.
• In the form of direct mail, is better able to
deliver specific offers for specific people.
Disadvantages
• It can be more expensive than digital
marketing.
• It is often not as measurable as digital
marketing.
• Can no longer execute and refine than
digital campaigns.
• Does not have the same ability to target
and sub-segment as digital.
• Is gradually losing it’s audience.
7. 7
What is Direct
marketing ?
Direct Marketing is a Form of Advertising
which allows businesses to communicate
directly to customers(thereby eliminating
the middlemen) through a variety of
media including text messaging, email,
websites, online adverts, database
marketing and targeted television,
newspaper and magazine
advertisements as well as outdoor
advertising and face to face marketing.
• Direct marketing began in the 19th
century with Montgomery Ward’s mail-
order catalogues
• The Direct Marketing Association
(DMA) was established in 1917 as a
trade organization that provided
research, education and support for
developing direct marketing
8. 8
Personal selling
direct marketing
Direct- mail
direct marketing
Catalog direct
marketing
Telephone
marketing
Direct –
response
television
marketing
Kiosk marketing
Digital direct
marketing
Online
marketing
Forms of Direct marketing.
11. 11
Identify customer
and the product to
sell them.
Develop offer.
Develop creative
strategy.
Select the media
to use and place
advertising.
Fulfill responses.
Process and track
orders/ inquiries.
Fulfill information,
ship orders,
provide customer
service.
Analyze results of
program
How Direct marketing is done?
12. 12
Benefits of Direct marketing
BENEFITS TO BUYERS
• Convenient.
• Ready access to many Products
• Access to comparative information about
companies, products, and competitors.
• Interactive and immediate
BENEFITS TO SELLERS
• Tool to build customer relationships.
• Low-cost, efficient, fast alternative to
reach markets.
• Flexible, and changes can be made
quickly.
• Access to buyers not reachable through
other channels.
17. 17
ADD A FOOTER
Direct Vs Conventional Marketing
Direct Marketing
• Direct marketing offers a higher level of
engagement and interaction.
• Ease of measuring results. In direct
marketing the marketing techniques and
results are measurable.
• Direct marketing has a bigger audience
range. It can reach an audience which are
far away from local or even overseas.
• Less expensive more effective
Conventional Marketing
• Conventional marketing techniques which
does not allow direct interaction with
audience.
• When giving away brochures, flyers or
advertise in magazines. It is impossible to
know, how far your marketing is going to
be successful.
• One of the biggest restriction is inability to
go beyond a regional or local audience.
18. 18
Looking on the facts and data we’ve seen. It is clear that digital
marketing is the way to advertise your brand be it small or
established business.
There are little risks and great rewards. That’s not a combo you see
often in the business world.
By gaining clarity on the direct marketing vs conventional marketing
aspect, a business can get a better objective of which marketing
strategy is appropriate and how it should be applied.
Which is better ?