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This lecture about Servicialisation (= Сервиселизация) was given as the opening keynote of the 9th Russian IT Management Forum on May 24th, 2012 in Moscow. Agenda: - Servicialisation – Coining, Deducing & Demarcating - Service Consumer – Role, Requirements & Rules - Wind of change – Storm of Businesses, Tasks & Conditions - Service Consumer – Activator, Addressee & Success Factor - Service Providing – Triggering, Effectuating & Rendering - Service Identifying – Service Consumer, Service Object & Benefit - Service Specifying – Service Quality, Service Attributes & Service Levels - Service Triathlon – Providing Readiness, Providing Capacity & Providing Further documents can be found on the blog of OmniNet • 'Servicialisation - thought leading concept for providing services' http://omnitracker2.blogspot.com/2011/10/servicialisation-thought-leading_11.html • 'Сервициализация – ведущая концепция обеспечения услуг' http://omnitracker.blogspot.com/2011/10/blog-post.html • 'Service Identifying - 3 Service Identifiers' http://omnitracker2.blogspot.com/2012/02/paul-g-huppertz-service-identifying-3.html • 'Определение услуг – 3 идентификатора услуг' http://omnitracker.blogspot.com/2012/02/blog-post.html s. documents in German - Konzeptpapier 'Servicialisierung - Service-Erbringung & Methodik' https://www.slideshare.net/PaulGHz/konzeptpapier-servicialisierung-serviceerbringung-und-methodik-v060300pdf - Strukturmatrix 01 'Servicialisierung & Methoden' https://www.slideshare.net/PaulGHz/strukturmatrix-01-servicialisierung-methoden-v060100pdf - Konzeptpapiere -- Service-Konsument - Wertschöpfer & Umsatzbringer https://www.slideshare.net/PaulGHz/konzeptpapier-servicekonsument-wertschpfer-umsatzbringer-v060300pdf -- Service-Identifizierung - Service-Typ & Wesensmerkmale https://www.slideshare.net/PaulGHz/konzeptpapier-serviceidentifizierung-servicetyp-wesensmerkmale-v060200pdf -- Service-Kategorien - Service-Objekttypen & Nutzeffekttypen https://www.slideshare.net/PaulGHz/konzeptpapier-servicekategorien-serviceobjekttypen-nutzeffekttypen-v060200pdf -- Service-Spezifizierung - Service-Typ & Service-Erbringungsqualität https://www.slideshare.net/PaulGHz/konzeptpapier-servicespezifizierung-servicetyp-und-serviceerbringungsqualitt-v060100pdf -- Service-Transaktion - Auslöser & Ablauf https://www.slideshare.net/PaulGHz/konzeptpapier-servicetransaktion-auslser-ablauf-v060100pdf -- Service-Triathlon - Auslöser & Adressaten https://www.slideshare.net/PaulGHz/konzeptpapier-servicetriathlon-auslser-adressaten-v060100pdf -- Service-Trilemma - Dimensionen & Beteiligte https://www.slideshare.net/PaulGHz/konzeptpapier-servicetrilemma-dimensionen-beteiligte-v060100pdf -- Service Provider - Service-Trilemma & Geschäftsmodell https://www.slideshare.net/PaulGHz/konzeptpapier-service-provider-servicetrilemma-geschftsmodell-v060200pdf
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This extract out of another presentation explains and illustrates the complete and consistent service specification for the precisely & succinctly identified service type 'e-mailing service': - The service providing quality is specified based on agreed & accepted, practical & binding values for the service attributes 01 thru 11. - The price for seamlessly & reliably rendering a singular & unique e-mailing service is numbered in the identical service attribute 12 'Service Delivering Price'. - Furthermore, there are 3 different service levels specified with their particular sets of 12 practical attribute values. - All this fits on 2 pages only and it becomes the nucleus of practical & binding service providing offerings presented by the accountable service provider in its compact & meaning full service catalogue. Such a service specification is the starting point of any further method & measure for reliable & cost-efficient service providing management (= servuction management). It is the core document for commissioning and committing as well as for rendering and billing explicitly triggered, singular & unique e-mailing services that have been reliably rendered explicitly to triggering service consumers. Further details about the methodology of servicialisation are - explained in the whitepaper 'Servicialisation - Introduction' http://www.slideshare.net/PaulGHz/servicialisation-introduction-v010100 - illustrated the presentation 'Servicialisation - From Service Identifying to Service Billing' http://www.slideshare.net/PaulGHz/servicialisation-from-service-identifying-to-service-billing-v010000 s. further documents in German: - Service-Spezifizierung - Service-Typ & Service-Erbringungsqualität https://www.slideshare.net/PaulGHz/konzeptpapier-servicespezifizierung-servicetyp-und-serviceerbringungsqualitt-v060100pdf - Service-Identifizierung - Service-Typ & Wesensmerkmale https://www.slideshare.net/PaulGHz/konzeptpapier-serviceidentifizierung-servicetyp-wesensmerkmale-v060200pdf - Service-Kategorien - Service-Objekttypen & Nutzeffekttypen https://www.slideshare.net/PaulGHz/konzeptpapier-servicekategorien-serviceobjekttypen-nutzeffekttypen-v060200pdf - Service-Konsument - Wertschöpfer & Umsatzbringer https://www.slideshare.net/PaulGHz/konzeptpapier-servicekonsument-wertschpfer-umsatzbringer-v060300pdf - Service Provider - Service-Trilemma & Geschäftsmodell https://www.slideshare.net/PaulGHz/konzeptpapier-service-provider-servicetrilemma-geschftsmodell-v060200pdf - Service-Definition - Herleitung & Anwendung https://www.slideshare.net/PaulGHz/konzeptpapier-servicedefinition-herleitung-und-anwendung-v060200pdf - Glossar Service-Terminologie https://www.slideshare.net/PaulGHz/servicialisierung-glossar-serviceterminologie-v070000 - Diskussionspapier 'Workshop 'Service-Definition'' https://www.slideshare.net/PaulGHz/diskussionspapier-workshop-servicedefinition-v090000
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