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Review of the Colombian Banking System
Juan Carlos Mora – President of Bancolombia
Macroeconomics
Source: DANE and Asobancaria’s calculations.
Financial sector is the most representative activity in the economy. Also, it has been
the main contributor to economic growth.
29.3
18.1
13.4
12.4
11.5
6.5
3.6
3.3
2.4
0 5 10 15 20 25 30
Financing and business
services
Social and personal services
Retail, restaurants and hotels
Construction industry
Mining industry
Transportation and
communication
Manufacturing industry
Agriculture
Utilities
%
Sectorial contribution to economic growth (%)
2008 – 2016Q2
22.8
17.1
13.4
12.6
8.2
7.8
7.3
6.7
3.7
Sectorial participation in GDP 2016 (%)
Second Quarter
Construction
industry
Social and
personal
services
Agriculture
Transportation
Retail,
restaurants
and hotels
Mining Financing and
business services
Utilities
Manufacturing
Industry
/1 Non-performing loans/Total loan portfolio
/2 Loan-loss provision/ Total loan portfolio
Source: Superintendencia Financiera, Banco de la República
and Asobancaria’s calculations.
3.2
1.0
2.0
3.0
4.0
5.0
Aug-08
Feb-09
Aug-09
Feb-10
Aug-10
Feb-11
Aug-11
Feb-12
Aug-12
Feb-13
Aug-13
Feb-14
Aug-14
Feb-15
Aug-15
Feb-16
Aug-16
%
Loan portfolio quality indicator/1
14.9
9.0
4
8
12
16
20
Aug-08
Feb-09
Aug-09
Feb-10
Aug-10
Feb-11
Aug-11
Feb-12
Aug-12
Feb-13
Aug-13
Feb-14
Aug-14
Feb-15
Aug-15
Feb-16
Aug-16
%
Solvency Ratio
Solvency ratio Regulatory minimum
143.7
100
120
140
160
180
200
Aug-08
Feb-09
Aug-09
Feb-10
Aug-10
Feb-11
Aug-11
Feb-12
Aug-12
Feb-13
Aug-13
Feb-14
Aug-14
Feb-15
Aug-15
Feb-16
Aug-16
%
Coverage Ratio/2
In addition to its contribution to the country's development, banking system has
proven to be one of the strongest sectors in the economy.
318.1
100.0
-50
50
150
250
350
450
550
Jan-12
Apr-12
Jul-12
Oct-12
Jan-13
Apr-13
Jul-13
Oct-13
Jan-14
Apr-14
Jul-14
Oct-14
Jan-15
Apr-15
Jul-15
Oct-15
Jan-16
Liquidity Risk Indicator (IRL)
Series1 Series2Regulatory minimumIRL
This year has been characterized by a generalized moderation of loan portfolio
growth, with contractions of microcredit and commercial loan portfolios. This
slowdown is due to economic cycle and the effect of domestic monetary policy.
Source: Superintendencia Financiera de Colombia and Asobancaria’s
calculations.
-1.3
1.2
-3
2
7
12
17
22
2010 2011 2012 2013 2014 2015 Aug-16
Commercial
Commercial Total 3.8
1.2
0
6
12
18
24
30
2010 2011 2012 2013 2014 2015 Aug-16
Consumption
Consumption Total
-2.5
1.2
-5
5
15
25
35
2010 2011 2012 2013 2014 2015 Aug-16
Microcredit
Microcredit Total
8.4
1.2
0
10
20
30
40
2010 2011 2012 2013 2014 2015 Aug-16
Mortgage
Mortgage Total
Loan Portfolio YoY (%)
However, the loan portfolio quality indicators have not been deteriorated
significantly yet.
Source: Superintendencia Financiera de Colombia and Asobancaria’s calculations.
2.2
2.7
2.0
1.6
1.9
2.1
2.3
2.1
2.5
1.0
1.4
1.8
2.2
2.6
3.0
2008 2009 2010 2011 2012 2013 2014 2015 Aug-16
Commercial
7.1 6.5
4.4 4.2
4.7
4.4 4.3 4.4
4.9
3.5
4.5
5.5
6.5
7.5
2008 2009 2010 2011 2012 2013 2014 2015 Aug-16
Consumption
4.1
3.9
3.9
2.6
2.3
2.0
2.1
2.0
2.2
1.0
2.0
3.0
4.0
5.0
2008 2009 2010 2011 2012 2013 2014 2015 Aug-16
Mortgage
6.2
5.8
4.3
3.9
5.0
6.2
7.4
6.5
7.2
3.0
4.0
5.0
6.0
7.0
8.0
2008 2009 2010 2011 2012 2013 2014 2015 Aug-16
Microcredit
Access Indicators
Fuente: CIFIN, Banca de las Oportunidades.
55.5%
57.3%
62.0%
64.9%
67.2%
71.5%
72.7%
75.4%
76.4%
73,9%
76,3%
77,3%
61,8%
64,5%
66,3%
50%
55%
60%
65%
70%
75%
80%
2008 2009 2010 2011 2012 2013 2014 2015 2016
Establecimientos de Crédito Total entidades (Con sector Solidario y ONGs) Productos Activos
Banked Index
(Adult population with at least one financial product)
Fuente: CIFIN, DANE, Asobancaria., Superintendencia Financiera de Colombia, Cálculos Asobancaria.
17.5 18.6 19.4 20.8 21.8 23.0 23.4 23.5 23.7
59%
61%
63%
66%
67%
72%
68%
70%
72%
50%
55%
60%
65%
70%
75%
80%
0
5
10
15
20
25
2010 2011 2012 2013 2014 2015 2016-I 2016-II 2016-III
MilloinofIDs
Population with savings account
Population with an account % Active accounts
SAVINGS
Tradicional Products
29.4 31.8 34.7
41.3
45.5 49.5 52.4 50.4 53.9
54%
60%
55%
57%
53%
56%
46%
45%
45%
30%
60%
90%
-5
5
15
25
35
45
55
2010 2011 2012 2013 2014 2015 2016-I 2016-II 2016-III
Millionofaccounts
Number of saving accounts
Number if accounts % of active accounts
3.0
2.8
0.1
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
2014-IV
2015-I
2015-III
2015-III
2015-IV
2016-I
2016-II
2016-III
Millon
Population with saving
products
Depositos Electrónicos
Cuentas de Ahorro Especiales
Cuentas de Ahorro de Trámite Simplificado
6.6%
4.5%
0.0%
-5%
0%
5%
10%
15%
20%
25%
30%
2015-IV
2016-I
2016-II
2016-III
YoY Growth (%)
DE CAES CATS
SAVINGS
Mobile Money Products
9.4
8.6
3.5
1.4
-
1
2
3
4
5
6
7
8
9
10
2014-IV
2015-I
2015-III
2015-III
2015-IV
2016-I
2016-II
2016-III
Million
Population with any type of
credit
Credit Cards Consumption
Microcredit Mortgage
7.4%
5.8%
0.4%
5.3%
0%
25%
2015-IV
2016-I
2016-II
2016-III
YoY Growth (%)
Credit Cards Consumption
Microcredit Mortgage
CREDITS
189,020
194,263
199,614
197,811
206,384
215,207 215,996
205,893
175,000
180,000
185,000
190,000
195,000
200,000
205,000
210,000
215,000
220,000
dic-09 dic-10 dic-11 dic-12 dic-13 dic-14 dic-15 dic-16
($)
Ticket
7.57%
8.48%
9.57%
10.41%
11.20%
12.10%
13.43%
0%
2%
4%
6%
8%
10%
12%
14%
16%
2010 2011 2012 2013 2014 2015 2016
Purchase Amount / Consumption GDP
Credit cards have been gaining space as the favorite mean of
payment to make a purchases of low amount.
CREDIT CARDS
111,369
116,023
121,302 122,426 126,626 129,585
137,406 138,350
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
dic-09 dic-10 dic-11 dic-12 dic-13 dic-14 dic-15 dic-16
($)
Ticket
4.46%
5.15%
5.93%
6.76%
7.79%
8.81%
10.00%
0%
2%
4%
6%
8%
10%
12%
2010 2011 2012 2013 2014 2015 2016
Purchase Amount /
Consumption GDP
DEBIT CARDS
The banking sector have a challenge to make the colombians
change their preference to cash to electronic payments.
Usage Indicators
NUMBER OF BRANCHES
4,342 4,488 4,518
4,921 5,102
5,398 5,486
5,784 5,812
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
2008 2009 2010 2011 2012 2013 2014 2015 2016
Number of Branches
Number of Branches
NUMBER OF TRANSACTIONS
Today more Colombians make theirs transaction through digital channels, about
50% of the total transactions (monetary and no monetary) are done through
these channels.
32% 35% 37%
44% 47%
21%
20% 19%
17%
15%
23% 21% 19%
15% 13%
11% 11% 11% 11% 10%
1% 2% 3% 3% 4%
2.1% 2.8% 3.2% 3.4% 3.7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2012 2013 2014 2015 2016
Automatic Payments
Telephone
ACH
Banking Agents
Mobile Phones
POS
Branches
ATMs
Internet
44.2%
53.9%
30%
35%
40%
45%
50%
55%
60%
65%
2011 2012 2013 2014 2015 2016
PARTICIPATION OF CHANNELS
ON NUMBER OF TRANSACTIONS
Tradicional Electronic
AMOUNT TRANSACTED
However, the challenge is that monetary transactions migrate to digital
channels.
55.7%
51.7% 52.5%
47.2% 47.1%
2.63%
2.69% 2.78%
2.89% 3.04%
27.69%
30.89% 29.49%
33.41% 32.80%
11.87% 12.53% 12.83% 13.77% 14.13%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2012 2013 2014 2015 2016
Mobile Phones
Banking Agents
Telephone
Automatic Payments
ACH
Internet
POS
ATMs
Branches
52.20%
47.70%
30%
35%
40%
45%
50%
55%
60%
65%
2011 2012 2013 2014 2015 2016
PARTICIPATION OF CHANNELS
ON AMOUNT TRANSACTED
Tradicional Electronic
Cash Usage
2014 2018
OCDE
Pacific
Alliance
Countries
Upper
middle-
income
economies
Goal
NDP
8,7
8,3
5,6
8,5
The last National Development Plan (NDP) established as a
goal to reduce cash usage around 4%.
12,59%
4%
6%
8%
10%
12%
14%
16%
Dec-99
Oct-00
Aug-01
Jun-02
Apr-03
Feb-04
Dec-04
Oct-05
Aug-06
Jun-07
Apr-08
Feb-09
Dec-09
Oct-10
Aug-11
Jun-12
Apr-13
Feb-14
Dec-14
Oct-15
Aug-16
Ratio Cash/M2
7.7
11.7
0
10
20
30
40
50
60
70
80
90
100
2005 2014
United States
2.1
4.2
2005 2014
Switzerland
20.
1
6.9
2005 2014
Japan
8.3
14.4
2005 2014
Countries
member of
CPMI
4
8.7
2005 2014
Brazil
7.5
1.5
2005 2014
Colombia
6.2
15.
7
-10
-5
0
5
10
15
20
2005 2014
Mexico
7.9
0.4
2005 2014
Peru
Cash on
circulation/GDP
Porcentajedeefectivoencirculación/PIB
P0agoselectrónicos,númerodeveceselPIB
Cash on circulation and electronic payments vs GDP
Amount of electronic payments: :
número de veces el PIB (right
axis)
Bancolombia on Financial Inclusion in Colombia

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Bancolombia on Financial Inclusion in Colombia

  • 1. Review of the Colombian Banking System Juan Carlos Mora – President of Bancolombia
  • 3. Source: DANE and Asobancaria’s calculations. Financial sector is the most representative activity in the economy. Also, it has been the main contributor to economic growth. 29.3 18.1 13.4 12.4 11.5 6.5 3.6 3.3 2.4 0 5 10 15 20 25 30 Financing and business services Social and personal services Retail, restaurants and hotels Construction industry Mining industry Transportation and communication Manufacturing industry Agriculture Utilities % Sectorial contribution to economic growth (%) 2008 – 2016Q2 22.8 17.1 13.4 12.6 8.2 7.8 7.3 6.7 3.7 Sectorial participation in GDP 2016 (%) Second Quarter Construction industry Social and personal services Agriculture Transportation Retail, restaurants and hotels Mining Financing and business services Utilities Manufacturing Industry
  • 4. /1 Non-performing loans/Total loan portfolio /2 Loan-loss provision/ Total loan portfolio Source: Superintendencia Financiera, Banco de la República and Asobancaria’s calculations. 3.2 1.0 2.0 3.0 4.0 5.0 Aug-08 Feb-09 Aug-09 Feb-10 Aug-10 Feb-11 Aug-11 Feb-12 Aug-12 Feb-13 Aug-13 Feb-14 Aug-14 Feb-15 Aug-15 Feb-16 Aug-16 % Loan portfolio quality indicator/1 14.9 9.0 4 8 12 16 20 Aug-08 Feb-09 Aug-09 Feb-10 Aug-10 Feb-11 Aug-11 Feb-12 Aug-12 Feb-13 Aug-13 Feb-14 Aug-14 Feb-15 Aug-15 Feb-16 Aug-16 % Solvency Ratio Solvency ratio Regulatory minimum 143.7 100 120 140 160 180 200 Aug-08 Feb-09 Aug-09 Feb-10 Aug-10 Feb-11 Aug-11 Feb-12 Aug-12 Feb-13 Aug-13 Feb-14 Aug-14 Feb-15 Aug-15 Feb-16 Aug-16 % Coverage Ratio/2 In addition to its contribution to the country's development, banking system has proven to be one of the strongest sectors in the economy. 318.1 100.0 -50 50 150 250 350 450 550 Jan-12 Apr-12 Jul-12 Oct-12 Jan-13 Apr-13 Jul-13 Oct-13 Jan-14 Apr-14 Jul-14 Oct-14 Jan-15 Apr-15 Jul-15 Oct-15 Jan-16 Liquidity Risk Indicator (IRL) Series1 Series2Regulatory minimumIRL
  • 5. This year has been characterized by a generalized moderation of loan portfolio growth, with contractions of microcredit and commercial loan portfolios. This slowdown is due to economic cycle and the effect of domestic monetary policy. Source: Superintendencia Financiera de Colombia and Asobancaria’s calculations. -1.3 1.2 -3 2 7 12 17 22 2010 2011 2012 2013 2014 2015 Aug-16 Commercial Commercial Total 3.8 1.2 0 6 12 18 24 30 2010 2011 2012 2013 2014 2015 Aug-16 Consumption Consumption Total -2.5 1.2 -5 5 15 25 35 2010 2011 2012 2013 2014 2015 Aug-16 Microcredit Microcredit Total 8.4 1.2 0 10 20 30 40 2010 2011 2012 2013 2014 2015 Aug-16 Mortgage Mortgage Total Loan Portfolio YoY (%)
  • 6. However, the loan portfolio quality indicators have not been deteriorated significantly yet. Source: Superintendencia Financiera de Colombia and Asobancaria’s calculations. 2.2 2.7 2.0 1.6 1.9 2.1 2.3 2.1 2.5 1.0 1.4 1.8 2.2 2.6 3.0 2008 2009 2010 2011 2012 2013 2014 2015 Aug-16 Commercial 7.1 6.5 4.4 4.2 4.7 4.4 4.3 4.4 4.9 3.5 4.5 5.5 6.5 7.5 2008 2009 2010 2011 2012 2013 2014 2015 Aug-16 Consumption 4.1 3.9 3.9 2.6 2.3 2.0 2.1 2.0 2.2 1.0 2.0 3.0 4.0 5.0 2008 2009 2010 2011 2012 2013 2014 2015 Aug-16 Mortgage 6.2 5.8 4.3 3.9 5.0 6.2 7.4 6.5 7.2 3.0 4.0 5.0 6.0 7.0 8.0 2008 2009 2010 2011 2012 2013 2014 2015 Aug-16 Microcredit
  • 8. Fuente: CIFIN, Banca de las Oportunidades. 55.5% 57.3% 62.0% 64.9% 67.2% 71.5% 72.7% 75.4% 76.4% 73,9% 76,3% 77,3% 61,8% 64,5% 66,3% 50% 55% 60% 65% 70% 75% 80% 2008 2009 2010 2011 2012 2013 2014 2015 2016 Establecimientos de Crédito Total entidades (Con sector Solidario y ONGs) Productos Activos Banked Index (Adult population with at least one financial product)
  • 9. Fuente: CIFIN, DANE, Asobancaria., Superintendencia Financiera de Colombia, Cálculos Asobancaria. 17.5 18.6 19.4 20.8 21.8 23.0 23.4 23.5 23.7 59% 61% 63% 66% 67% 72% 68% 70% 72% 50% 55% 60% 65% 70% 75% 80% 0 5 10 15 20 25 2010 2011 2012 2013 2014 2015 2016-I 2016-II 2016-III MilloinofIDs Population with savings account Population with an account % Active accounts SAVINGS Tradicional Products 29.4 31.8 34.7 41.3 45.5 49.5 52.4 50.4 53.9 54% 60% 55% 57% 53% 56% 46% 45% 45% 30% 60% 90% -5 5 15 25 35 45 55 2010 2011 2012 2013 2014 2015 2016-I 2016-II 2016-III Millionofaccounts Number of saving accounts Number if accounts % of active accounts
  • 10. 3.0 2.8 0.1 0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 2014-IV 2015-I 2015-III 2015-III 2015-IV 2016-I 2016-II 2016-III Millon Population with saving products Depositos Electrónicos Cuentas de Ahorro Especiales Cuentas de Ahorro de Trámite Simplificado 6.6% 4.5% 0.0% -5% 0% 5% 10% 15% 20% 25% 30% 2015-IV 2016-I 2016-II 2016-III YoY Growth (%) DE CAES CATS SAVINGS Mobile Money Products
  • 11. 9.4 8.6 3.5 1.4 - 1 2 3 4 5 6 7 8 9 10 2014-IV 2015-I 2015-III 2015-III 2015-IV 2016-I 2016-II 2016-III Million Population with any type of credit Credit Cards Consumption Microcredit Mortgage 7.4% 5.8% 0.4% 5.3% 0% 25% 2015-IV 2016-I 2016-II 2016-III YoY Growth (%) Credit Cards Consumption Microcredit Mortgage CREDITS
  • 12. 189,020 194,263 199,614 197,811 206,384 215,207 215,996 205,893 175,000 180,000 185,000 190,000 195,000 200,000 205,000 210,000 215,000 220,000 dic-09 dic-10 dic-11 dic-12 dic-13 dic-14 dic-15 dic-16 ($) Ticket 7.57% 8.48% 9.57% 10.41% 11.20% 12.10% 13.43% 0% 2% 4% 6% 8% 10% 12% 14% 16% 2010 2011 2012 2013 2014 2015 2016 Purchase Amount / Consumption GDP Credit cards have been gaining space as the favorite mean of payment to make a purchases of low amount. CREDIT CARDS
  • 13. 111,369 116,023 121,302 122,426 126,626 129,585 137,406 138,350 0 20,000 40,000 60,000 80,000 100,000 120,000 140,000 160,000 dic-09 dic-10 dic-11 dic-12 dic-13 dic-14 dic-15 dic-16 ($) Ticket 4.46% 5.15% 5.93% 6.76% 7.79% 8.81% 10.00% 0% 2% 4% 6% 8% 10% 12% 2010 2011 2012 2013 2014 2015 2016 Purchase Amount / Consumption GDP DEBIT CARDS The banking sector have a challenge to make the colombians change their preference to cash to electronic payments.
  • 15. NUMBER OF BRANCHES 4,342 4,488 4,518 4,921 5,102 5,398 5,486 5,784 5,812 - 1,000 2,000 3,000 4,000 5,000 6,000 7,000 2008 2009 2010 2011 2012 2013 2014 2015 2016 Number of Branches Number of Branches
  • 16. NUMBER OF TRANSACTIONS Today more Colombians make theirs transaction through digital channels, about 50% of the total transactions (monetary and no monetary) are done through these channels. 32% 35% 37% 44% 47% 21% 20% 19% 17% 15% 23% 21% 19% 15% 13% 11% 11% 11% 11% 10% 1% 2% 3% 3% 4% 2.1% 2.8% 3.2% 3.4% 3.7% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 2012 2013 2014 2015 2016 Automatic Payments Telephone ACH Banking Agents Mobile Phones POS Branches ATMs Internet
  • 17. 44.2% 53.9% 30% 35% 40% 45% 50% 55% 60% 65% 2011 2012 2013 2014 2015 2016 PARTICIPATION OF CHANNELS ON NUMBER OF TRANSACTIONS Tradicional Electronic
  • 18. AMOUNT TRANSACTED However, the challenge is that monetary transactions migrate to digital channels. 55.7% 51.7% 52.5% 47.2% 47.1% 2.63% 2.69% 2.78% 2.89% 3.04% 27.69% 30.89% 29.49% 33.41% 32.80% 11.87% 12.53% 12.83% 13.77% 14.13% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 2012 2013 2014 2015 2016 Mobile Phones Banking Agents Telephone Automatic Payments ACH Internet POS ATMs Branches
  • 19. 52.20% 47.70% 30% 35% 40% 45% 50% 55% 60% 65% 2011 2012 2013 2014 2015 2016 PARTICIPATION OF CHANNELS ON AMOUNT TRANSACTED Tradicional Electronic
  • 21. 2014 2018 OCDE Pacific Alliance Countries Upper middle- income economies Goal NDP 8,7 8,3 5,6 8,5 The last National Development Plan (NDP) established as a goal to reduce cash usage around 4%. 12,59% 4% 6% 8% 10% 12% 14% 16% Dec-99 Oct-00 Aug-01 Jun-02 Apr-03 Feb-04 Dec-04 Oct-05 Aug-06 Jun-07 Apr-08 Feb-09 Dec-09 Oct-10 Aug-11 Jun-12 Apr-13 Feb-14 Dec-14 Oct-15 Aug-16 Ratio Cash/M2
  • 22. 7.7 11.7 0 10 20 30 40 50 60 70 80 90 100 2005 2014 United States 2.1 4.2 2005 2014 Switzerland 20. 1 6.9 2005 2014 Japan 8.3 14.4 2005 2014 Countries member of CPMI 4 8.7 2005 2014 Brazil 7.5 1.5 2005 2014 Colombia 6.2 15. 7 -10 -5 0 5 10 15 20 2005 2014 Mexico 7.9 0.4 2005 2014 Peru Cash on circulation/GDP Porcentajedeefectivoencirculación/PIB P0agoselectrónicos,númerodeveceselPIB Cash on circulation and electronic payments vs GDP Amount of electronic payments: : número de veces el PIB (right axis)

Hinweis der Redaktion

  1. Durante los últimos años el proceso de bancarización ha sido constante y alcanzó a diciembre de 2016 un 77,3% de la población adulta. Los restos que se vienen son grandes, ya que i) la mayor parte de la población que aun permanece sin contacto con el sistema financiero se encuentra en áreas rurales y rurales dispersas; y ii) los niveles de uso de los productos aún son bajos.
  2. El producto con mayor penetración en el mercado es la cuenta de ahorro. La gráfica de arriba muestra el NUMERO DE PERSONAS con cuenta de ahorro y la de abajo el NUMERO DE CUENTAS DE AHORRO. Esto nos dice que en el país hay aproximadamente dos cuentas por persona y refleja problemáticas como que se abre la cuenta para recibir un pago de subsidios o salario, y nunca más se usa de nuevo.
  3. Esta gráfica muestra los productos de a banca colombiana que son de naturaleza electrónica como por ejemplo las CATS que tienen una concepción de promover el ahorro, y otros como los depósitos electrónicos que son más transaccionales.
  4. Nota: El ticket promedio de transacciones con tarjeta de crédito ha venido disminuyendo, gracias al mayor uso de las tarjetas para realizar pagos de bajos montos a través de su celular ( transacciones a través de Apps como domicilios y/o pagos de servicios de transporte (Uber-taxi)
  5. Nota: a pesar de que el Ticket promedio de las transacciones con débito se ha mantenido estable, se puede evidenciar como en los últimos años, el monto de las compras realizadas con estas tarjetas ha venido ganando participación en el total del PIB de consumo.
  6. Nota: Del total de operaciones (monetarias y no monetarias) realizadas en el sistema financiero en el 2016, el 45.6% se realizaron a través del canal de internet y el 3.9% se realizaron a través del canal telefonía móvil. El uso de canales demuestra que existe una migración de los clientes hacia canales no tradicionales como internet y pagos electrónicos (ACH), Un ejemplo de esto es la disminución de la participación de las oficinas en el total de las operaciones
  7. Nota: Del total de operaciones (monetarias y no monetarias) realizadas en el sistema financiero en el 2016, el 45.6% se realizaron a través del canal de internet y el 3.9% se realizaron a través del canal telefonía móvil. El uso de canales demuestra que existe una migración de los clientes hacia canales no tradicionales como internet y pagos electrónicos (ACH), Un ejemplo de esto es la disminución de la participación de las oficinas en el total de las operaciones
  8. Nota: a pesar de que el canal internet ha venido ganando participación en el monto de las transacciones, las oficinas siguen siendo el canal a través del cual los consumidores realizan la mayoría de sus transacciones monetarias.
  9. Luego de la crisis de finales de los 90s, el uso del efectivo se disparo y aún no se ha logrado llegar a los niveles pre-crisis. Se espera que con la ampliación de la oferta de la banca de dinero móvil y la llegada de las SEDPE, este indicador se reduzca significativamente.
  10. Esta gráfica muestra la tendencia a nivel mundial del crecimiento de los pagos electrónicos. Se destacan las deiciones de política pública de Mexico que hicieron que en los últimos 10 años creciera la proporción en más de 150%. Por otra parte, mirando el comportamiento del efectivo, este ha crecido en algunas economías y en otras no, por lo que no se pueden hacer conclusiones al respecto.