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www.balatroltd.com
Innovations in Payments
Chris Skinner
cskinner@balatroltd.com
www.balatroltd.com
Innovations in Payments
... from Cradle …
... to Grave …
www.balatroltd.com
www.balatroltd.com
Cash and Check continue to decline
Source: Nilson Reports, Florida State University, Unisys
www.balatroltd.com
the birth of micro money
www.balatroltd.com
www.balatroltd.com
what hurts the most …
www.balatroltd.com
… is having to pay
www.balatroltd.com
• 2,000,000 songs in the library (200,000 in 2003)
• largest music library in the world
• 82% US market share of song sales
• sold 1,000,000,000 songs by February 2006 (three years)
• estimate 5% of revenues (2006, $2 billion)
• 1,800,000 songs sold every day
• 10,000,000 user accounts with credit cards
• average account has purchased 60 songs
• iTunes is the largest internet store behind Amazon
www.balatroltd.com
Apple
First Quarter Revenues, 2000-2006
millions
Desktops Laptops iPods
Peripherals Software iTunes
www.balatroltd.com
we all love buying and selling stuff
www.balatroltd.com
about PayPal
• Founded, December 1998
• Purchased by eBay for $1.3 billion in October 2002
– after BillPoint / eBay Payments failed due to restriction to eBay only
– PayPal then had 20 million accounts in one market compared to 100
million accounts in 55 markets today
www.balatroltd.com
about PayPal
• Vision: The global leader for online payments
• Mission: Build the web’s most convenient, secure, cost-
effective payment solution
• Competitive Advantages: Convenience, Cost effectiveness,
Fraud and trust management, Network breadth
www.balatroltd.com
about PayPal
• $27.5 billion of transactions in 2005, up 45% year over year
– 2004, $18.5 billion
– 2003, $12.2 billion
• $1,021 every second
• 35.8% of revenues non-US
www.balatroltd.com
66
50
33
23 20
13
100
PayPal
Am
erican
Express
Discover
Bank
ofAm
erica
W
ells
Fargo
Barclays
Deutschebank
Number of global user accounts (millions)
PayPal in perspective
Sources: Company press releases; annual reports
www.balatroltd.com
PayPal in perspective
Number of credit card-accepting merchants (millions)
Sources: Visa and MasterCard websites; Nilson Report; Business Week
5.6 5.6
4.2
3.5
11.1
PayPal Visa MC Discover Amex
* US Premier / Business Accounts, Q1 2005
www.balatroltd.com
this is why
• micropayments will be common
and will generate $39bn in
revenues in 2009
Source: Jupiter Media, 2004
www.balatroltd.com
the birth of mobile money
www.balatroltd.com
this is why
• micropayments will be common
and will generate $39bn in
revenues in 2009
• the global mobile commerce
market will be a major industry
with revenues of $68bn by 2009
• retail mobile transactions will
be worth $29m by 2009
• an average consumer will make
28 mobile transactions a year
by 2009
• the average transaction will be
worth approximately $3
Source: Jupiter Media, 2004
www.balatroltd.com
www.balatroltd.com
www.balatroltd.com
www.balatroltd.com
“Phone2Park”
debits your
cellphone
when you text
a shortcode,
removing the
need for
parking
meters or pay
and display
machines.
www.balatroltd.com
Cellphone based e-money via secure text messaging allows P2P payments
and international remittances for 1.3million users processing $1.5 billion p.a.
www.balatroltd.com
Launched early 2006,
mobileATM replicates ATM
services with HSBC, First
Direct, Alliance & Leicester
and LloydsTSB in early, along
with the UK’s four leading
Mobile operators
www.balatroltd.com
Start-up mobile banking targeting low income customers, allowing mobile
access to internet-bearing bank amounts and P2P payments
www.balatroltd.com
Hong Leong Bank issue the Mobile Credit Card. The cardmember confirms
payment by Text Message rather than by MasterCard, VISA or AMEX.
www.balatroltd.com
“It means efficiency. For the customer, in terms of time and money; for the
bank, in terms of reduced costs; and for the processors and mobile
companies, in terms of a revenues and revenue-generating services.”
“Mobile could be the bank for the unbanked, as it is an opportunity to
process transactions more cheaply than other payment methods.”
“This offers a capability for real disintermediation of banks as mobile carriers
offer partnering opportunities, but are also big competitors.”
“The value of mobiles to personal privacy, loss, theft, etc all increase if you
load payments onto the phone.”
“How do you maintain security? How do you restore your information? What
happens in the meantime, e.g. you cannot pay for anything because the
phone doesn’t work?”
“I think this idea is ten to twenty years away.”
“It will need a Virgin or Wal-Mart to make it happen.”
© Balatro Ltd, BAI Retail Delivery, 2004
Views from BAI’s Retail Delivery 2004
www.balatroltd.com
www.balatroltd.com
When you activate your phone, you start off securely
You can only activate your phone for PayPal mobile on the PayPal website, and you must create a unique mobile PIN. Activation is only
completed after we call you back and you enter your PIN. This confirms that you actually own the phone you’ve activated.
Privacy is built in
Whether you’re on the phone or online, your credit card and banking information are never revealed when you use PayPal.
You control every transaction
You confirm payment details for every transaction you make. If you don’t confirm when you are called, no money is sent.
Incomplete payment details or dropped calls won’t cost you
If your call is dropped before you complete the payment details, you can send again without worrying about paying twice. No money is sent
until you fully confirm.
Your account’s safe, even if your phone is lost or stolen
You can only access your PayPal account by phone with your PayPal mobile PIN—just like your ATM/debit card. Plus, you can easily report
the number of your lost or stolen phone to PayPal either online or by calling our customer support.
Our online protection also covers PayPal mobile
With mobile, you get the same buyer protection programs and customer support that you get with PayPal online. And our proprietary fraud
models apply to secure PayPal mobile transactions.
www.balatroltd.com
www.balatroltd.com
the birth of wireless money
www.balatroltd.com
contactless payments are now common
MasterCard
paypass
American Express
expresspay
Visa Contactless
www.balatroltd.com
JP Morgan Chase
www.chaseblink.com
• J.P. Morgan Chase has about 94 million credit cards in circulation
• aimed at purchases less than $25
• speed up a typical transaction by 15% to 20%
• cardholder transaction volumes up 12%
• average transaction size up 20% to 30%
"It's our intent to create this market by issuing millions of cards"
Tom O'Donnell, SVP
Sources: http://weblog.infoworld.com/techwatch/archives/001406.html
http://money.cnn.com/2005/05/19/news/economy/express_pay/?cnn=yes
http://www.contactlessnews.com/library/2005/08/23/thinking-blink-jpmorgan-chase-gets-a-jump-on-the-smart-card-market-one-blink-at-a-time/
www.balatroltd.com
… other big USA contactless players …
www.balatroltd.com
where?
QSR
24%
Others
0%
Entertainment
3%
Retail
6%Convenience
9%
Parking
12%
Vending
14%
Transport
19%
Gas
6%
Coffee
7%
ABI Research, NYC
www.balatroltd.com
for bank issuers, partnering is now key
www.balatroltd.com
London’s Oyster Card
• Launched 2002
• 2.5 million users
• 3 million journeys per day
• 8.5 million user potential
2005: tender to expand offer to
fast food, newspapers, cans, etc.
2006: no bank could tender at a
cost per transaction that was
sustainable … including PayPal!
www.balatroltd.com
Hong Kong’s Octopus Card
• Launched 1997
• the world's leading and most
extensive smartcard payment
system
• >300 service providers across
different businesses in Hong
Kong including public
transport, parking, retail,
vending, kiosks, schools,
leisure facilities and access
control for residential and
commercial buildings
• over 12.4 million Octopus cards in circulation
• 95% of 16-65 year olds have one
• handles over 9 million transactions a day with transactions value
exceeding HK$66 million
www.balatroltd.com
Octopus is now accepted at Bossini
www.balatroltd.com
mobile and wireless money =
the death of cash
www.balatroltd.com
wedding for new forms of money
www.balatroltd.com
what if someone integrated
wireless and mobile money
www.balatroltd.com
wireless wallets
www.balatroltd.com
wireless wallets
• launched in 2001
• 5.1 million users by July 2004
• 10 million users by July 2005 after
FeliCa phones launched
• i-mode FeliCa can be used at 30,000
outlets from convenience stores to
vending machines, railways, taxis,
movie theatres and karaoke bars
• users can charge their phone with up
to ¥ 50,000 ($450) per visit to a
reader/writer machine
• average amount per purchase is ¥630
($5.50¢) on a mobile wallet compared
with ¥500 ($4.50¢) for cards
• users can lock the mobile wallet to
prevent payments being made
www.balatroltd.com
Payment
bitWallet,Inc.
Shops
Commission
Payment
Value Loading to
Edy Card
Payment by
Edy Card
ID Card
Member Card
Credit Card
others
Value Issuer Card Issuer
Banks
Credit Card
Company
Users
the way Edy works
• various companies issue “Edy” value (multi issuer)
• bitWallet sign contract with shops, and does clearing operation
www.balatroltd.com
1. National chain store - Easy to recognize
2. Redevelopment area – Many stores around the area
Inside office buildings In the Airport
In Tokyo
Shiodome Marunouchi
Roppongi Aoyama
Shinagawa Osaki
targeted partners
www.balatroltd.com
World’s First, Transfer “Mileage” to “e-Money”
Advantages
User Increase Mileage Value, activate Edy Usage
ANA Increase Card Holders & Usage
Edy Merchant Increase Customer & Sales
bitWallet Increase Card Holders & Edy Merchant
10,000 miles = 10,000yen
Shopping by using
Web
Call
Transfer mile to
at home
at Airport, etc.
Apply on Web
or Call Center
Mileage Center
Shopping by AMC Card
affiliates
Transfer Mileage to Edy
Earn Mileage by using Edy card
200yen = 1 mile
Data Center
Edy on ANA mileage club membership card
AMC Edy Card
ANA Edy Card
www.balatroltd.com
Result
… from many …
Application Railway
Parking
Card
MileageCredit
Card
ID ・・・Member
Point
Bus
Credit Card + Edy Membership Card
+ EdyID Card + Edy
Suica
Parking Card
+ Edy
+ Credit Card
+ Bus Card
IC Card FeliCa
www.balatroltd.com
Result
… to few …
Integrated
Card
Mobile
Phone
Osaifu-KeitaiOsaifu-Keitai
Application
Railway
Parking
Card
MileageCredit
Card
ID ・・・Member
Point
Bus
IC Card FeliCa
cybernetics area Common area
Linkage
www.balatroltd.com
why stick to a mobile phone?
www.balatroltd.com
why stick to a mobile phone?
the solar-powered jacket
www.balatroltd.com
why stick to a mobile phone?
www.balatroltd.com
why stick to a mobile phone?
JCB’s contactless credit watch
www.balatroltd.com
www.balatroltd.com
why stick to a mobile phone?
JCB’s contactless credit watch
www.balatroltd.com
www.balatroltd.com
www.balatroltd.com
wearable + wireless money
= the death of cards
www.balatroltd.com
www.balatroltd.com
the growth of biometric money
www.balatroltd.com
roll on biometrics
“At 115 U.S. airports and 14 seaports
foreign visitors will undergo digital
fingerprinting and will have their pictures
taken as well. The information will be
matched against various watch lists and
will become part of a permanent record.”
Bob Franken, CNN Anchor,
January 5 2004
www.balatroltd.com
biometric borders
www.balatroltd.com
biometric amusement parks
www.balatroltd.com
biometric payments
“This technology reduces
transaction time by 34%.”
Business Week
www.balatroltd.com
BBC film of paybytouch
www.balatroltd.com
biometric payments
“This technology reduces
transaction time by 34%.”
Business Week
www.balatroltd.com
Japanese banks deploy palm scanners
How it works
• three infrared pictures of the
palm, with veins as dark patterns
• pictures are loaded onto a smart
card
• palm scan at ATM identifies the
user
• scan takes seconds
Why Palm?
• most people do not like retinal
scans
• women responded badly to
hygiene implications of
fingerprint scanners
www.balatroltd.com
biometrics for the unbanked
• Unique biometric customer ID
• Foolproof mechanism to establish
identity
• Enabler for offline transactions
• Unified store of data coupled with
processing engine
• Multi-product delivery platform
C
O
N
C
E
P
T
V
A
L
U
E
 Physical presence compulsory for
access; free of PIN / password
that could be stolen
 Enfolds the grass-root customer
into the banking loop
 Identity proof backed by
documents
 E-passbook for multiple
relationships
11001000…
Image
Template
Code
www.balatroltd.com
biometrics for the unbanked
SmartCards for illiterate clients
Swipe the card
Customer’s profile appears
A thumbprint skips signing
11001000…
Image
Template
Code
www.balatroltd.com
biocellphone
Samsung presents the SCH
S370 with fingerprint
recognition. The handset will be
able to store and recognise up
to 5 individual fingerprints.
Depending upon how strictly
you have set the privacy
controls, the handset could get
locked up if it does not
recognise the print repeatedly or
it could simply prevent usage.
Source: http://www.phoneyworld.com/newspage.aspx?n=1444
www.balatroltd.com
biometrics + wearable, wireless money
= the death of cards
www.balatroltd.com
biometrics + wearable, wireless money
= the death of username and password
www.balatroltd.com
Cash and Check continue to decline
Source: Nilson Reports, Florida State University, Unisys
www.balatroltd.com
the birth of …
micro money mobile money
wireless money and new forms of paymentcombined with biometrics
www.balatroltd.com
leads to the death of …
cash
cards
usernames and
passwords
www.balatroltd.com
Innovations in Payments
... from Cradle …
... to Grave …
cskinner@balatroltd.com

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