1. Managing Groups
and Teams

2. Learning Objectives
• Describe the types of workplace teams
• List causes and symptoms of unproductive
teams
• Explain how to build team performance
• Discuss the problems of transitioning from
supervisor to team leader
• Review essential values of team leaders
• Examine team-leader coaching skills
2

3. Levels of
Employee Involvement
Intergroup
Information
Problem
Sharing
Solving
Total Self-
Direction
3

4. Group
Dynamics Norms
Cohesiveness
4

5. Problem-
Suggestion
Solving
Basic Types
of Teams
Self- Semi-
Managing Autonomous
5

6. Quality Project
Circles Development
Teams at Work
Venture Transnational
6

7. Self-Managing Teams
Start-up Training
Leader-Centered
Confusion
Teams
Misplaced Self-Directed
Loyalty Teams
7

8. Causes of
Unproductive Teams
Power struggles Groupthink
Individual behavior Leadership
Workload Focus
Top management Capability
8

9. Symptoms of
Unproductive Teams
 Not accomplishing goals
 Guarded communication
 Lack of disagreement
 Malfunctioning meetings
 Conflict within the team
9

10. Characteristics Commitment to a Mission
of Productive
Teams Specific Goals
Right Size, Right Mix
A Common Approach
Mutual Accountability
10

11. Building High-Performance Teams
• Seek employee input
• Set performance standards
• Select members for skill and potential
• Observe first meetings and actions
• Set clear rules of behavior
• Move from “boss” to “coach”
11

12. Building High-Performance Teams
• Set performance-oriented goals
• Inject fresh facts and information
• Use positive feedback
• Shoot for the right team size
• Choose team players
12

13. Building High-Performance Teams
• Train and cross-train
• Stress the task’s importance
• Assign whole tasks
• Encourage social support
• Provide material support
13

14. Effective Team Leaders
Coaching Facilitation
Participation
14

15. Loss of
Status or Power
Unclear Roles
Becoming a Transition
Team Leader Problems
Job Security
Double
Standard
15

16. Put Team
Trust Team
Members
Members
First
Team-Leader
Values
Support Believe in
the Team Teamwork
16

17. Developing Coaching Skills
• Know your people
• Coach, don’t tell
• Give emotional support
• Use Socratic coaching
• Set high expectations
17