Created in 3 days as part of coursework for Hyper Island UX Lab, together with team members Angela Kara Tan and Ena Lim.

2. A BRIEF RECAP
Redesign our co-worker
handbook
to enhance and support
the new starter experience

3. OUR OBJECTIVE
Empower new co-workers
to take charge of their growth
in IKEA.

4. OUR OBSERVATIONS
IKEA is looking to invest in
enterprise handheld devices in the
near future
Need for open and direct
communication between all levels of
hierarchy
Source:

5. THE INSIGHT
IKEA needs a crowdsourced digital platform
that provides a support system for co-workers
and improves job satisfaction and brand
alignment.

6. = Tinder (Swedish)

7. Fnöske
A mobile task-management
tool that
supports the existing
‘Foundation Level’ starter
handbook
A journey map for each
employee to visualise their
career checkpoints
A community that allows
co-workers to build on
existing knowledge
What is it?

8. Fnöske
How does it work?

9. fnöske

10. fnöske
Employee ID
Password
LOGIN
Day One
Induction

11. fnöske
123456
XXXXXX
LOGIN
Day One
Induction

12. fnöske
6 November, Thursday
Meet the team
IKEA Store Tour
Company Values
7 Nov +
10 Nov +
11 Nov +
12 Nov +
13 Nov +
Task List
Supports handbook

13. fnöske
6 November, Thursday
Meet the team
IKEA Store Tour
Company Values
7 Nov +
10 Nov +
11 Nov +
12 Nov +
13 Nov +
Task List
Supports handbook

14. fnöske
6 November, Thursday
Meet the team
IKEA Store Tour
Company Values
7 Nov +
10 Nov +
11 Nov +
12 Nov +
13 Nov +
Task List
Supports handbook

15. fnöske
6 November, Thursday
Meet the team
IKEA Store Tour
Company Values
Type
7 Nov +
10 Nov +
11 Nov +
12 Nov +
13 Nov +
Task List
Supports handbook
Add your own tasks!

16. fnöske
6 November, Thursday
Meet the team
IKEA Store Tour
Company Values
Clarify personal details with HR
7 Nov +
10 Nov +
11 Nov +
12 Nov +
13 Nov +
Task List
Supports handbook
Add your own tasks!

17. fnöske
6 Nov +
7 Nov +
10 Nov +
11 November, Tuesday
Customer Management Workshop
Bathroom Induction
Week One Journal
12 Nov +
13 Nov +
Task List
Supports handbook
Add your own tasks!

19. Push Notification

20. Push Notification

22. fnöske
Search
Hot New Trending
Q: What is the optimal material for mould prevention?
Q: What are the delivery charges?
Q: How do I apply for the IKEA FAMILY card?
Q: Where can I get a copy of the IKEA catalogue?
Q: Does IKEA have an online store?
Q: What are IKEA’s opening hours?
Q: Can IKEA help me plan my room?
Q: Where did IKEA originate from?
Library
FAQs

23. fnöske
Search
Hot New Trending
Q: What is the optimal material for mould prevention?
Q: What are the delivery charges?
Q: How do I apply for the IKEA FAMILY card?
Q: Where can I get a copy of the IKEA catalogue?
Q: Does IKEA have an online store?
Q: What are IKEA’s opening hours?
Library
FAQs
Add to Favorites

24. fnöske
Search
Hot New Trending
Q: What is the optimal material for mould prevention?
Q: What are the delivery charges?
Q: How do I apply for the IKEA FAMILY card?
Q: Where can I get a copy of the IKEA catalogue?
Q: Does IKEA have an online store?
Q: What are IKEA’s opening hours?
Q: Can IKEA help me plan my room?
Q: Where did IKEA originate from?
Library
FAQs

25. fnöske
Search
Bedroom
Hot New Trending
Bathroom
Q: What is the optimal material for mould prevention?
Living Room
Kitchen
Children’s IKEA
Q: What are the delivery charges?
Q: How do I apply for the IKEA FAMILY card?
Q: Where can I get a copy of the IKEA catalogue?
Q: Does IKEA have an online store?
Q: What are IKEA’s opening hours?
Q: Can IKEA help me plan my room?
Q: Where did IKEA originate from?
Library
FAQs
Search function

26. fnöske
Search
Bedroom
Hot New Trending
Bathroom
Q: What is the optimal material for mould prevention?
Living Room
Kitchen
Children’s IKEA
Q: What are the delivery charges?
Q: How do I apply for the IKEA FAMILY card?
Q: Where can I get a copy of the IKEA catalogue?
Q: Does IKEA have an online store?
Q: What are IKEA’s opening hours?
Q: Can IKEA help me plan my room?
Q: Where did IKEA originate from?
Library
FAQs
Search function

27. fnöske
Guarantee
Search Results
Under ‘Bedroom’ category X
How long is this guarantee valid?
The guarantee for PAX/KOMPLEMENT wardrobes and interior
fittings remains in force for ten (10) years and is valid from the
date of purchase. The original purchase receipt is required as proof
of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in
material and workmanship in the following components of the
PAX/KOMPLEMENT wardrobes and interior fittings:
• Frames
• Doors
• Hinges
• Sliding door mechanism
• Drawer gliders
• Shelves and clothes rails
Library
FAQs
Search function

29. fnöske
Syahidah Johari
Junior Cashier
Favorites Q&As
MILESTONES
23 mins ago
You liked an answer in ‘TV and Media Furniture’.
1 day go
You added ‘What is the optimal material for
mould prevention’ to your favorites.
1 day ago
Congrats! You completed your 1st month review!
Dashboard
Quick access buttons
Snapshot of milestones

30. fnöske
Answers to your brief
and more

31. fnöske
BENEFITS
• Every employee now has their own journey map, integrated in
a master system where HR can identify individuals with more
expertise and experience.
• Empower workers to be proactive about their career growth,
thereby allowing IKEA an opportunity to connect with co-workers
on a deeper level.

32. fnöske
CONSIDERATIONS
• Older workers might not be as engaged with the
app
• Smartphone use in Malaysia and Thailand are not
as common as in Singapore

33. Thanks for listening. Hej då!