2. What is Risk?
A probability or threat of damage, injury, liability,
loss, or any other negative occurrence that is
caused by external or internal vulnerabilities, and
that may be avoided through preemptive action.
Risk = Severity x Occurrence x Detection
www.businessdictionary.com
3. The Cost of Not Managing Risk
Baxter
Recall and destroy 200,000 infusion pumps in use
Assist customers in finding replacement devices
$400 - $600 million estimated losses
Business Week, Jan 2013
4. Managing Risk
Identify Risk
Use Subject Matter Experts (SMEs)
Risk Severity
Establish Probability of Occurrence
Ability to Detect
Assign to someone
8. FMEAs vs. RCAs
FMEA
Proactive
Identify what COULD happen and Mitigate
RCA
Reactive
Identify what DID happen and develop Corrective
Action
12. Conducting FMEAs with TestTrack
Timing – use workflows
and automation rules
Ownership
Team composition
Traceability
13. Conducting RCAs
SME or cross-functional
team
Gather relevant data
Identify potential
causes
Identify potential
solutions
Document and
implement changes