SCONUL Conference 20-21 June 2013 SCONUL Fringe session - British Library document supply: A changing service for a changing landscape, with Andy Appleyard, Head of Document Supply and Customer Services, The British Library and Richard Ebdon, Business Development Manager, The British Library.

1. British Library Document Supply
..“a changing service for a changing landscape”
Andy Appleyard – Head of Document Supply and Customer Services
Richard Ebdon – Business Development Manager
SCONUL Conference 2013 - Dublin

2. www.bl.uk 2
British Library Document Supply
..“a changing service for a changing landscape”
• BL Document Supply – introduction
• Looking back..
• Looking forward, what does the future hold? What do
customers want?
• New strategic direction – 3 pillars
• BLDSS demo – on line and API system integration
• Benefits and next steps
• Q and A

3. www.bl.uk 3
Helping people
advance knowledge
to enrich lives
National library of the UK.
Serves researchers, business,
libraries, education & the
general public
Collection includes over 2m
sound recordings, 5m reports,
theses and conference papers,
the world’s largest patents
collection
One of the largest document
supply services in the world.
Secure e-delivery and ‘just in
time’ digitisation enables
desktop delivery within 2hrs
Over 250 years of
collecting. Beneficiary of
legal deposit, and £14m
annual acquisitions budget
150 million collection items
Generates value to the UK
economy each year of 5.0
times public funding
Collection fills over 600km of
shelving and grows at 11km
per year Terabytes of digital
material through voluntary
deposit
The British Library - The World’s Knowledge

4. www.bl.uk 4
“We exist for everyone who wants to do research for
academic, personal or commercial purposes”

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The Past - 50 years of Document Supply.

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The Future? Traditional document supply model declining and
Public Good (HE) proportion increasing
Document Supply Demand Proportion from Public Good
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2007 2009 2012
PublicGood Commercial Other Non-UK

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The Future? Library of last resort for the hard to find or ….
reinvent a new identity that leverages USPs and caters for a need.

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New Direction – a fundamental review undertaken in order to
reassess the strategic direction and redefine the business model
BL Brand
(trust &
compliance)
Technology
Business Model
BL Brand
(trust & compliance)
Continuous Improvement

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BLDSS Brand – epitomises trust, reliability and compliance, but
also …
Perception - traditional service, not easy to use but good access to long tail
Factor Previous Future
Compliance 100% - no compromise 100% - no compromise
Breadth of
content
Extensive collection
30% digital, 70% scanned print
Extensive collection
50 / 50 with increasing digital
Reality – Hybrid service, easy to use with extensive collection
Critical Success Factors?
Quality* All B/W scanned print Born digital, colour scanned print
Delivery* 5 working days - standard Immediate download for born digital
Value for
money **
Single pricing, B/W images,
longer delivery times
Improved speed and quality with a
lower price for “e”
* See Technology slides later ** See Business Model – next slide
+

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Business Model- introduce differential pricing from 1st
Aug 2013,
expand available electronic and work closely with customers
New Pricing Model:-
•Differential pricing from 1st
Aug 2013
(electronic different to scanned print)
•Expand corpus of available electronic content
(via BL collections or licensed 3rd
party)
•Populate search engines, library systems with
BL (article level) catalogue.
•Customer Account option – as now, but with
mediation
•Pay as You Go option (see next)

-20%
+20%


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Technology – the BLDSS system is now live. Ordering via machine to
machine (with API option) or on-line.

12. Clio and the British Library:
Working Together
Using the new BLDSS API to improve
Interlibrary Loans processing

13. Patron Request
The process of course starts with a patron who needs an item!

14. BL Auto Match
When you select an item, Clio asks BLDSS for a ‘best match’ and
shows you the results.
Our patron made several mistakes, but the ‘best match’ is still
correct!

15. Real-time Availability and Order Options
When you click Check Availability, Clio and BLDSS combine the bibliographic
information, along with your BL account, to retrieve real-time Availability and
Ordering options for you.

16. BL Order Created
As soon as you place an Order, BLDSS provides Clio with Lending Charges
and an Estimated Ship Date.
This Order is now on its way to the Stacks – Skipping many of the steps
from the ARTEmail processing days.

17. BLDSS Updates
Clio can ask BLDSS about the status of an order whenever you like.
For example, as soon as an item is available electronically, the URL
becomes part of the Clio record.

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Benefits – in terms of the new service proposition, what are the
benefits in terms of Public Good users and also for the British Library
Customer
Transparent pricing –
informed choices
Real time availability and
delivery options
API allows embedding BLDSS
system into work flow
More electronic = quality +
speed + value for money
BL
Reliable and sustainable
Increased efficiencies -
More streamlined workflows
Platform to build on future
products and services
“Delighted customers
(partners)”

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Next Steps – where should the service be looking to plan in the
near future?
• Plug-in-less Digital Rights Management
• More (and more) electronic content
• Integration of other services
• Partnerships
• Digital signatures
• Open Access

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Contact details:
Andy Appleyard – Head of Document Supply
andy.appleyard@bl.uk
Richard Ebdon – Business Development Manager
richard.ebdon@bl.uk
Thank you, do you have any
questions?