This document discusses techniques for successful change management and leadership. It provides insights from extensive research and experience leading over 28 change projects. Key points include adopting a rigorous 7 step approach, engaging and enrolling people to create change, having a compelling vision and communication strategy, and equipping leaders with change management tools. It also discusses challenges such as resistance, the evolution of effective change teams, and qualities of great coaches who can help lead change efforts.

1. Proven Techniques Behaviour change Trusting Relationships Programme management Goals and Results Customer What we do Principles How we do it Inspirational Leadership Sales Success Service Excellence Accelerating change Research (Discovery) Personal Development Journeys Guerrilla Coaching Consulting Guaranteed results Office: 01530 271272 Fax: 0 870 9124326 Mobile: 07989 673095 E-mail: info@bozeatconsulting.co.uk Web: www.bozeatconsulting.co.uk Sustain -ability

4. We help you work on the right side so the left side is consistently delivered World class organisations work on both sides simultaneously

6. We help you shorten and lessen the depth of the change curve

7. Change Agents engage and enrol people to create a new world Declare the Future Agreement to Change Consultation & Understanding Commitment Continuous Communication

19. Accountabilities of a coach: - A Coach is a manager of conversations - Coaching conversations are intentional and directed - A Coach is responsible for the results of his/her conversations