Year of pawnage - Ian trump Delivering Security Within the MAX Remote Management Platform - Todd Haughland Creating Positive User Experiences Through Technology - Paul Kenny Welcome and MAX Keynotes - Dave Sobel and Alistair Forbes Closing Keynote - Dave Sobel Maximise Your Reputation in the Marketplace Jason King Consolidating your Services Portfolio with GFI MAX - Jason Parsons and Steve McGowan, Wyvern Business Systems Managed Services in 2014: Pricing and Positioning - Dave Sobel Delivering Security with the MAX RemoteManagement Platform - Paul Fenwick Scripting and Automation within the MAX Platform Ernest Byrd Lessons from the Trenches Selling and Marketing Best Practices Terry Hedden Recruit & Retain Top Talent - Michael Schmditmann Lessons from the Worlds Top 5 MSPs MAX2014 - Gordon Tan Getting from $400k to $4m - the Four Biggest Operational Challenges - Gordan Tan 5 Critical Steps for Selling Managed Services - Adam Harris