The value of chat | Live Chat Support Service | infographic

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We wanted to provide a simple approach that explains the value of chat to customers and companies. The good news is that it is great for both. Clearly, chat is the preferred channel for customers, because it’s quick and easy. Your business can benefit from lower costs, increased loyalty, and higher sales. This win-win value demonstrates why there’s growing demand for chat.

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The value of chat | Live Chat Support Service | infographic

1. Econsultancy 50% cheaper than handling phone calls This infographic is provided by GlowTouch, an award-winning Customer Support Service firm that assists companies worldwide with customer and technical support across live chat, email and phone. glowtouch.com | letschat@glowtouch.com | 502 410 1732 The Value of Chat The Best Channel for Customers Preferred Channel PUTTING PEOPLE FIRST Live Chat 73% Email 61% said I get my questions answered quickly 79% said because I can multi-task 51% said because it’s the most efficient communication 46% Phone 44% Outstanding ROI for Companies Customer Benefits of Chat Aberdeen SuperOffice Acquire.io Forrester Econsultancy Growing Demand Live Chat Cost Sales Loyalty 33% 10% 40% 59% 2019 2020 2021 Only 33% of companies offer live chat but it is estimated that the number will grow to 59% in the next two years. 63% of consumers reported that they are more likely to return to a website that offers live chat. increase in the average order value increase in conversion rate

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