Creative Virtual

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Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty. Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk and IVR channels.

customer service customer experience chatbot virtual agent ai contact center live chat ai & robotics bot call center social robotics & ai knowledge management internet world 2014; customer experience; self-ser internet world 2013; customer service; web self-se advertising and marketing

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Creative Virtual

Präsentationen

Creating a Mobile and Social Experience for Your Customer's Lifestyle

Technology Showcase: Knowledge Management & Intelligent Virtual Assistants

Building customer relationships with intelligent virtual agents: A framework for humans and machines to work in harmony

2017 HKCCA International Symposium :: Taking Your Contact Centre Into the Future with EASE

Enterprise Chatbots: A Hybrid Approach to Machine Learning

Chatbots & Your Customers: A Realistic Look at Using AI & Machine Learning