The document discusses Eudata's vision of helping enterprises transition customer interactions from offline to digital channels by 2020. It presents Eudata's customer service platform as a single access point for managing all digital channels and customer flows. The platform allows companies to provide services across social media, mobile, web, contact centers, branches, and IOT devices to give customers a unified experience and allow the company to "Act As One" across channels when serving customers. It has seen success with over 20 large enterprise customers, especially in the financial sector.

2. We see the Digital Channels as the primary way to address
B2C customer interactions by 2020
VISION

3. Eudata helps Enterprises to realize
the business transformation
process from offline to online
customer interactions
MISSION

4. OUR TARGET
Bring together all Digital Channels providing to the
customer a single access point and managing in
our platform all the complexity of the different flows

5. Market Space

6. Are your Customers
Happy?
Customer Service makes the
difference between happy and
unhappy customers

7. Digital channels in
Customer Service will
overtake voice in two years

8. 0
7500
15000
22500
30000
37500
Bank 1 Bank 2 Bank 3 Bank 4
MonthlySessionswithCustomers
NCREASE FROM 2013 TO 2015 IN ITALIAN BANKS
CONFIRM THE ESTIMATION

9. The Solution

10. Can your company Act as
One while dealing with
Digital Customers?

11. SOCIALBRANCH/SHOP/KI
OSK
MOBILEWEB
CONTACT
CENTER
ASSISTED
SELF
BRANCH
EMPLOYEES
EXPERT
Act As One
IOT
Customers

12. Video Chat for Customer
Service
“We consider our inclusion in the Cool Vendor
report by Gartner a great confirmation of our
mission to enable our customers in providing the
greatest digital experience while engaging their
clients using web or mobile devices,” said Sandro

13. BIG Market Applauses
100.000/month session
5000/day Session
3000/day concurrent agents
20 Large Enterprise Companies
More than:
References:
Business Case: http://www.eudata.biz/case-studies/

14. - EUDATA WCS OR UNYCO
RESERV
ED

15. 13 Financial Institutes
1 Insurance
2 Banking Outsourcer
3 of Largest European Institutes
Largest Italian Online Bank
Do you need more to trust in us?
Financial Sector

16. Web and mobile customer service
Static or Proactive Click To
Action
Email, Fax, sms, Chat,
VideoChat, WebCall Back,
Web Form e Lead Profile
Mobile Ready
Sharing Capabilities
(Desktop, Documents,
Application, Web Page)
Automatic Follow Up
CRM e CTI Integration

17. My personal banker
Real Time Presence status or
based on Appointment
Chat, VideoChat, Async Chat
Mobile Ready
Sharing Capabilities
(Desktop, Documents, Single
Application)

18. remote branch
Video Service, Sharing
Printer, Scanner, ATM,
Document identifier)
Electronic signature
Double monitor fully
customizable
Centralized service
Pesonal Consulting
Extended Service Hours

19. Customer Online First Authentication
Best User Experience
Maximum Conversion Rate
Cutting Edge technology
State of the art WW solution

20. Eudata collaboration Suite Desktop sharing: Desktop or Area
Sharing: permits to share the entire
desktop or a specific portion of it. It
works both from agent/expert to
customer and viceversa
Application Sharing: Enable agent/expert
or customer to share in real time a specific
application (Word, pdf, Excel, …)
Mobile ReadySDK: using our SDK,
also the Collaboration Suite is
customizable based on
UX/functional requirements, in
order to fit your customer’s needs
Send web link or document from
agent/expert to the customer or
viceversa. The document or link will
be automatically managed inside
the browser

21. Eudata IOT Solution for Customer Care IOT Devices can be part of the
Customer Service Process in order to
enhance and simplify the customer
experience
Real time interaction with IOT
Devices in home or on cars
permits to be in contact with your
customer when he has the
problem, without access to IVRs in
these critical moments
Create assisted services for your
customers based on their activity and
needs

22. eudata
Via Melchiorre Gioia 55/C
20124 Milano
tel.: +39 02 45495098
fax : +39 02 45495099