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Customer Service
Unit 5:
Work With Others in a Business
Environment
Teamwork in the workplace offers the company and staff the ability
to become more familiar with each other and learn how to work
together. There are several ways in which teamwork is important
and vital to the success of the company and to the development of
each employee. Understanding those important elements will assist
in developing company policies geared toward encouraging team
growth in the workplace.
Working With Others
Delegation
A team that works well together understands the strengths and
weaknesses of each team member. One of the benefits of strong
teamwork in the workplace is that team leaders and members
become proficient at dividing up tasks so they are done by the most
qualified people. Without strong teamwork, it can be difficult for
managers and executives to determine which staff members can
best accomplish job tasks.
Efficiency
Work groups and teams develop systems that allow them to
complete tasks efficiently and quickly. When a task is handed to a
well-trained and efficient team, the team's work pace assures that
the task will be completed quickly and accurately. This allows the
company to take on more work and generate more revenue
without having to add more staff. This becomes helpful when
efficient teams from different departments work together. Each
team is well aware of its own abilities and the groups can work
together effectively as opposed to disjointed groups of employees
who may not be familiar with how to work together
Ideas
Teams in the workplace often meet to discuss how to solve
company issues. When a team works well together, it allows staff
members to feel more comfortable in offering suggestions. Team
members become accustomed to processing brainstorming
information, and the company benefits from the variety of
suggestions that come from effective teams.
Support
There are challenges each day in any workplace, and a strong
team environment can act as a support mechanism for staff
members. Work group members can help each other improve
their performance and work together toward improving their
professional development. Team members also come to rely on
each other and trust each other. These bonds can be important
when the team faces a particularly difficult challenge or if the
group is forced to deal with the loss of a team member while still
trying to maintain productivity.
Following Instructions
Following instructions is important to make tasks simpler, to ensure
things are done effectively, to eliminate confusion and to save
time. When instructions are properly followed, things work well.
People who follow instructions show that they are cooperative,
intelligent and dependable, while not following instructions can lead
to life and death situations that may end tragically.
Authority at Work
All Employees have a responsibility to foster and to contribute
towards the creation and
maintenance of a culture of dignity and respect.
Inappropriate behaviour should be challenged. Managers and
others in a position of authority should lead by example and
take prompt action to prevent and stop harassment and bullying
when it occurs.
Conflict at Work
‰While you can try and avoid conflict, you cannot escape conflict.
The fact of the matter is conflict in the workplace is unavoidable.
The ability to recognise conflict, understand the nature of conflict,
and to be able to understand what behaviours cause conflict.
Problems with Colleagues
It is likely that at some time in our working lives, we will encounter
problems with our co-workers. We may find our fellow colleagues
tricky to get along with for a number of reasons.
Such as clash of personalities
Perhaps they are disorganised
Rarely listen to other members in the team
Resolving Problems
We may find the behaviour of other people irritating or downright
annoying, but as long as it doesn’t interfere with your work or
compromise your organisational effectiveness then it can sometimes be
best to let the problem go and accept the situation.
Remain calm
Try to empathize with the other person
Keep things in perspective
Speak to the person directly
Explain your own position clearly
Explore solutions
Treat the person with respect
Take it to the next level

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CUSTOMER SERVICE: Working With Others in a Business Environment

  • 2. Unit 5: Work With Others in a Business Environment
  • 3. Teamwork in the workplace offers the company and staff the ability to become more familiar with each other and learn how to work together. There are several ways in which teamwork is important and vital to the success of the company and to the development of each employee. Understanding those important elements will assist in developing company policies geared toward encouraging team growth in the workplace. Working With Others
  • 4. Delegation A team that works well together understands the strengths and weaknesses of each team member. One of the benefits of strong teamwork in the workplace is that team leaders and members become proficient at dividing up tasks so they are done by the most qualified people. Without strong teamwork, it can be difficult for managers and executives to determine which staff members can best accomplish job tasks.
  • 5. Efficiency Work groups and teams develop systems that allow them to complete tasks efficiently and quickly. When a task is handed to a well-trained and efficient team, the team's work pace assures that the task will be completed quickly and accurately. This allows the company to take on more work and generate more revenue without having to add more staff. This becomes helpful when efficient teams from different departments work together. Each team is well aware of its own abilities and the groups can work together effectively as opposed to disjointed groups of employees who may not be familiar with how to work together
  • 6. Ideas Teams in the workplace often meet to discuss how to solve company issues. When a team works well together, it allows staff members to feel more comfortable in offering suggestions. Team members become accustomed to processing brainstorming information, and the company benefits from the variety of suggestions that come from effective teams.
  • 7. Support There are challenges each day in any workplace, and a strong team environment can act as a support mechanism for staff members. Work group members can help each other improve their performance and work together toward improving their professional development. Team members also come to rely on each other and trust each other. These bonds can be important when the team faces a particularly difficult challenge or if the group is forced to deal with the loss of a team member while still trying to maintain productivity.
  • 8. Following Instructions Following instructions is important to make tasks simpler, to ensure things are done effectively, to eliminate confusion and to save time. When instructions are properly followed, things work well. People who follow instructions show that they are cooperative, intelligent and dependable, while not following instructions can lead to life and death situations that may end tragically.
  • 9. Authority at Work All Employees have a responsibility to foster and to contribute towards the creation and maintenance of a culture of dignity and respect. Inappropriate behaviour should be challenged. Managers and others in a position of authority should lead by example and take prompt action to prevent and stop harassment and bullying when it occurs.
  • 10. Conflict at Work ‰While you can try and avoid conflict, you cannot escape conflict. The fact of the matter is conflict in the workplace is unavoidable. The ability to recognise conflict, understand the nature of conflict, and to be able to understand what behaviours cause conflict.
  • 11. Problems with Colleagues It is likely that at some time in our working lives, we will encounter problems with our co-workers. We may find our fellow colleagues tricky to get along with for a number of reasons. Such as clash of personalities Perhaps they are disorganised Rarely listen to other members in the team
  • 12. Resolving Problems We may find the behaviour of other people irritating or downright annoying, but as long as it doesn’t interfere with your work or compromise your organisational effectiveness then it can sometimes be best to let the problem go and accept the situation. Remain calm Try to empathize with the other person Keep things in perspective Speak to the person directly Explain your own position clearly Explore solutions Treat the person with respect Take it to the next level