1. DeShunda S. Brown-Boulcher
2602 Brinkley Rd Unit 404
Ft Washington, MD 20744
(757) 738-2061
deshundabrown@yahoo.com
EDUCATION
Saint Leo University Saint Leo, FL
Masters of Science degree, May 2015
Major: Criminal Justice/Corrections Specialty
Norfolk State University Norfolk, VA
Bachelor of Science degree, December 2012
Major: Sociology
Monroe College Bronx, NY
Associate of Arts degree, December 1996
Major: Office Technologies
EMPLOYMENT HISTORY
Smart Restoration LLC, Loudoun County, VA
10/3/2016-Present
Supervisor: Kalpesh Patel (443) 538-3502
Salary: $33,280/ 80 hrs. Bi-weekly
Content Manager
 Professionally represent the Serv Pro principles of honesty and integrity.
 File documentation and paperwork on content jobs.
 Inspect loss site as necessary to determine accurate scope of work necessary.
 Complete and submit timely final estimates as requested by adjusters.
 Complete and submit timely content estimates to insurance company.
 Espouse scope of work to adjusters and content staff.
 Complete and submit any necessary or requested documentation to adjuster.
 Internal file documentation and complete spreadsheet of non-salvageable items.
 Schedule crew chiefs and estimators to job site.
 Work collaboratively with project manager throughout job.
 Supervise eleven (11) content cleaning/packing/moving staff members.
 Cooperate with office staff on all assigned work.
 Communicate with insurance agencies and property owners throughout the job.

2. DeShunda S. Brown-Boulcher
U.S. Office of Personnel Management, Washington, DC
06/29/2015-06/09/16
Supervisor: Rebecca Holley (240) 472-4877
Salary: $43,638/80 hrs. Bi-weekly
Public Trust Security Clearance, November 2014
Legal Administrative Assistant, Claims Specialist- GS-7
 Researched, comprehended and accurately applied federal laws and regulations.
 Determine entitlement to and calculate the amount of retirement and survivor annuities.
 Responded to inquiries from various outside parties including congressional sources.
 Decided eligibility of employees and dependents to continue health and life insurance.
 Analyzed case files for completeness and accuracy and develop for missing information.
 Examined and analyzed the authenticity of benefit documents and applied retirement laws.
 Reviewed accuracy of information before submission in a timely manner.
 Determined if the facts and evidence of cases support the process of adjudicating cases.
United States Department of Commerce, Chesapeake, VA
11/26/2014-06/27/2015
Supervisor: Della Stokes (757) 759-6186
Salary: $23,616/40 hrs. Intermittent tour of duty
Field Representative- GS-3
 Communicated effective oral and written interaction to articulate decisions.
 Investigated and researched information about home vacancies and sales.
 Researched and confirmed residential addresses and status of occupancy.
 Placed and received telephone calls from respondents for phone interviews.
 Used electronic systems to research and retrieve data and apply to work tasks completed.
Southeastern Tidewater Opportunity Project, Norfolk, VA
3/17/2008-3/23/2012
Supervisor: Mr. Paris (757) 513-9008
Salary: $ 22,800/ 40 hrs. Weekly
Administrative Program Specialist-Reentry Program
 Provided excellent customers service while addressing inquires, concerns or complaints.
 Proficient with Evidence-Based Programming.
 Utilized electronic system, which was used to determine violent charges and risk to agency.
 Provided wrap-around services to ex-offending community and their families.
 Referred participants to local community agencies for continuity of services.
 Composed written correspondences for management and external stakeholders.
 Completed intake, case management and follow-up of all ex-offender participants.
 Identified and established relationships with various points of contact and external agencies.
 Built partnerships with internal and external customers as well as team members.
 Utilized electronic databases to extract offender static history and other information.
 Worked with others to achieve espoused values and common goals.
 Provided employment training to participants to meet required employment skills.

3. DeShunda S. Brown-Boulcher
Community Alternatives, Inc.
10/1998-3/2005
Supervisor: Chris Green (757) 468-7000
Salary: $23,040/ 40 hrs. Weekly
Direct Support Professional/Supervisor
 Provided day support, community integration and employment training to individuals with
mental health, substance abuse and/or developmental disabilities.
 Completed daily case notes and Quarterly Reports.
 Documented services, outcomes and activities for each individual.
 Established and maintained openlines of communication with caseworkers, physicians co-
workers and employers.
 Assisted clients with developing obtainable outcomes for person-centered plans
 Assist Substance Abuse and Mental Health clients.
 Provided training to clients to gain, increase or maintain work skills.
 Provided training to improve social skills and modify behaviors that interfere with
employment.
 Assisted clients with problem-solving skills to meet social expectations.
 Assisted with implementing and modifying Individual Services Plans.