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1. “ We go into most meetings intent on changing minds. In Dialogue, we go into meetings open to having our minds changed.” - Anonymous SMART Conversations® Copyright, 2010
2. SMART Conversations ® Presented to Jacksonville, FL - Public Workshop July 26, 2010 Facilitators: Robert Zinsser Paul Weisman
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4. Herrmann Brain Dominance Instrument Logical Analytical Fact-based Quantitative Holistic Intuitive Integrating Synthesizing Sequential Organized Detailed Planned Interpersonal Feeling based Kinesthetic Emotional Yellow Red Blue Green Limbic Mode Cerebral Mode Left Mode Right Mode SMART Conversations® Copyright, 2010
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9. Levels of Conversation What is the intent? SMART Conversations ® L E A R N I N G Dispute Discussion Debate Action-Driven Dialogue SMART Conversations® Copyright, 2010
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13. Diversity – Be Together SMART Conversations® Copyright, 2010
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17. The Belief Map How beliefs are formed & expressed EVENT Selected Observation Add Meaning Conclusion Assumption + Emotion Dialogue V Meltdown SMART Conversations® Copyright, 2010 Trigger Style
18. Dialogue – Talk Together SMART Conversations® Copyright, 2010
19. Principle 3: Honor Others Through Shared Respect Dialogue: Talk Together Asking Telling Engaged Listening SMART Conversations® Copyright, 2010
25. Principle 4: Value Shared Interest over Self Interest Discover: Think Together Who How/When What Why Shared Interest Shared Strategy tegy You Me Common Ground Divergent Conversation Convergent Conversation SMART Conversations® Copyright, 2010
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28. Delivery – Act Together SMART Conversations® Copyright, 2010
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30. Principle 5: Seek Synergy through Shared Understanding Deliver: Act Together SMART Conversations® Copyright, 2010
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Hinweis der Redaktion
Workbook pg i Workbook pg iv
Divergent Conversation
? Where is our point of choice ?
Synergy: An effect of the interaction of the actions of two agents such that the result of the combined action is greater than expected as a simple additive combination of the two agents acting separately. Also synergism.