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Bridging the Gap
between people and possibilities




                    Jim Haudan
                    author of The Art of Engagement
Trend      The future belongs to those of us who see the
           possibilities before they become obvious.

Business
“The future ain’t what it used to be.”
– Yogi Berra
“You can observe a lot,
     just by watching.”

           – Yogi Berra
Execution
        trumps strategy
Senior leaders aren’t clear or aligned
    on the strategies they create
 Managers struggle to interpret the
 strategies they are being asked to
      translate for their people
  Individuals are often clueless on
       how they connect to the
    strategies presented to them
What does your
                   CANYON
                         look like?

   90% of all             70% of employees          Cost to U.S.
strategies aren’t          do not consider          economy:
 well executed.               themselves           $370 billion
 Source: Robert Kaplan    actively engaged.    in lost productivity.
   and David Norton
                              Source: Gallup        Source: Gallup
Six ways to “make it real”
To grow companies and to grow people, you must:

1. Embrace Reality

2. Common Mental Models

3. Own the Whole Before Your Piece

4. “ON the Business” vs. “IN the Business”

5. Make It Personal

6. Get Everyone into the Game
Embrace Reality




Change and growth can occur naturally
if we have an honest assessment of
where we are… and a clear picture
of where we want to go.
Embrace Reality


 Unfortunately, most organizations are
 not honest       or clear as they
   approach strategy execution.
Embrace Reality




                  Realism         is at the

                   heart of execution.
Embrace Reality




            Truth-telling   as a

            core competency
Embrace Reality



3 places          we tell truth
Embrace Reality
Embrace Reality




                  The Art of the
                   Watercooler
Embrace Reality
Embrace Reality
Embrace Reality




Wall of Reality
Common Mental Models




                         Leaders
      aren’t clear or aligned
               on the strategies they create
             and the   need to shift
                  to shared meaning.
Embrace Reality




        What do you think of
        when I say the word…
Common Mental Models
Common Mental Models




                  Our Bears?

          Our Polar Bears?
Common Mental Models




          The    Key Mental Model
                       for Strategic Change
           Why – Big Picture, What – Strategy, How – Bring It to Life
Own the Whole Before Your Piece



            Give up something before
              you get anything back.
Own the Whole Before Your Piece
Own the Whole Before Their Piece
Own the Whole Before Their Piece
“On the Business” vs. “In the Business”




                    The commonly reoccurring
                       insight is that when

                ON the business
                   becomes uncomfortable,
                 leaders flee the discomfort for

                  IN the business
             activities that they have mastered.
“ON the Business” vs. “IN the Business”
“ON the Business” vs. “IN the Business”




                     75%–25%
Make It Personal


       Your   behaviors become the pace car for
growth and change by being what you expect in others.
Make It Personal




   The first story of change and coaching your people to change
   is a story of empathy…not what you need them to do different

   NOW!
   We have had far too many edicts, proclamations, and
   declarations that THE trains are leaving the station, people are
   leaving for the new destination and we have burned the docks
   so there is no going back…

   The threats of “get on board or ELSE” rarely do anything but
   get people to lie lower, become more tentative, and stay
   away from boats, trains, and company buses.
Make It Personal




     Making It Real for You:
     •   Not fleeing the discomfort but embracing the discomfort
     •   Hug the indignity
     •   Celebrate the clumsy
     •   Dumbass is leading change
     •   Letting go is not easy – as a matter of fact holding tighter is the
         most common response
     •   Remember the beginner’s mindset – change is beginning again
     •   The early stages of any significant new learning invoke the spirit
         of the fool…your first few dives are likely to be belly flops and will
         draw attention from everybody at the pool.
Make It Personal




                   This includes
                   giving up
                   the control
                   that is all about your
                   old sense of self-worth
                   and value.
Make It Personal




          Be the   change you expect
          in others with this exception…

          • Go first faster
          • Be more vulnerable
          • Make it more personal
Getting Everyone into the Game
Thank you

www.rootsofengagement.com

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Briding the Gap Between People and Possibilites

  • 1. Bridging the Gap between people and possibilities Jim Haudan author of The Art of Engagement
  • 2. Trend The future belongs to those of us who see the possibilities before they become obvious. Business
  • 3. “The future ain’t what it used to be.” – Yogi Berra
  • 4.
  • 5. “You can observe a lot, just by watching.” – Yogi Berra
  • 6. Execution trumps strategy Senior leaders aren’t clear or aligned on the strategies they create Managers struggle to interpret the strategies they are being asked to translate for their people Individuals are often clueless on how they connect to the strategies presented to them
  • 7.
  • 8. What does your CANYON look like? 90% of all 70% of employees Cost to U.S. strategies aren’t do not consider economy: well executed. themselves $370 billion Source: Robert Kaplan actively engaged. in lost productivity. and David Norton Source: Gallup Source: Gallup
  • 9. Six ways to “make it real” To grow companies and to grow people, you must: 1. Embrace Reality 2. Common Mental Models 3. Own the Whole Before Your Piece 4. “ON the Business” vs. “IN the Business” 5. Make It Personal 6. Get Everyone into the Game
  • 10. Embrace Reality Change and growth can occur naturally if we have an honest assessment of where we are… and a clear picture of where we want to go.
  • 11. Embrace Reality Unfortunately, most organizations are not honest or clear as they approach strategy execution.
  • 12. Embrace Reality Realism is at the heart of execution.
  • 13. Embrace Reality Truth-telling as a core competency
  • 14. Embrace Reality 3 places we tell truth
  • 16. Embrace Reality The Art of the Watercooler
  • 20. Common Mental Models Leaders aren’t clear or aligned on the strategies they create and the need to shift to shared meaning.
  • 21. Embrace Reality What do you think of when I say the word…
  • 23. Common Mental Models Our Bears? Our Polar Bears?
  • 24. Common Mental Models The Key Mental Model for Strategic Change Why – Big Picture, What – Strategy, How – Bring It to Life
  • 25. Own the Whole Before Your Piece Give up something before you get anything back.
  • 26. Own the Whole Before Your Piece
  • 27. Own the Whole Before Their Piece
  • 28. Own the Whole Before Their Piece
  • 29. “On the Business” vs. “In the Business” The commonly reoccurring insight is that when ON the business becomes uncomfortable, leaders flee the discomfort for IN the business activities that they have mastered.
  • 30. “ON the Business” vs. “IN the Business”
  • 31. “ON the Business” vs. “IN the Business” 75%–25%
  • 32. Make It Personal Your behaviors become the pace car for growth and change by being what you expect in others.
  • 33. Make It Personal The first story of change and coaching your people to change is a story of empathy…not what you need them to do different NOW! We have had far too many edicts, proclamations, and declarations that THE trains are leaving the station, people are leaving for the new destination and we have burned the docks so there is no going back… The threats of “get on board or ELSE” rarely do anything but get people to lie lower, become more tentative, and stay away from boats, trains, and company buses.
  • 34. Make It Personal Making It Real for You: • Not fleeing the discomfort but embracing the discomfort • Hug the indignity • Celebrate the clumsy • Dumbass is leading change • Letting go is not easy – as a matter of fact holding tighter is the most common response • Remember the beginner’s mindset – change is beginning again • The early stages of any significant new learning invoke the spirit of the fool…your first few dives are likely to be belly flops and will draw attention from everybody at the pool.
  • 35. Make It Personal This includes giving up the control that is all about your old sense of self-worth and value.
  • 36. Make It Personal Be the change you expect in others with this exception… • Go first faster • Be more vulnerable • Make it more personal