7. Founded in 1970 Headquarterd in Waldorf, Germany Largest Software Company In Europe Fourth Largest Globally Largest Enterprise software company in the world Annual revenues of 12 billion euros 53,000 Employees in over 50 countries
8.
9. Why SAP? First Non-American Corporation Leading Companies deploy it Hypercompetition
10. Amdocs Chordiant Microsoft DynamicsNetsuiteCMiC Mind CTIRamcoSytemsComarchNtractiveMicrosoft Dynamics Commence Corporation Openda24seven Page Concursive Oracle CorporationCustomer1 Consona Corporation Paretoplatform.comPeoplesoftConvioPaytrackerSiebel Customer1 PegasytemsThe sage group EBSuitePulblishing Technology ConcursiveEntellium Really Simple SystemsRightNow TechnologiesBigmachinesEpicorBEA Systems Epiphany, Inc. Salesforce.comBlackbaudFlexsystemSalespageCDC software Foundation Network SoftlineCentraviewFrontpage Solutions NsiteCgram Software JacadaSugarCRMIknowcareKayakoUnica CorporationIFS AB Lagan Technologies VismaInfor Global Solutions LynkosxtupleIntelstreamMaximizer Software Zoho Office suite
11. Why SAP? First Non-American Corporation Leading Companies deploy it Hypercompetition Leader with 23% market share
13. SAP CRM Areas Marketing Sales Service e-Commerce Channel Management Interaction Center
14. makes marketing resources more efficient empowers marketers to acquire and develop long-term customer relationships Marketers can analyze, plan, execute, and measure all marketing activities Manages enterprise and customer profile data Effectively manage trade promotion activities Identify business challenges and marketing failures Generate highly qualified leads
15. Enables to manage sales cycles Starting with creating appointments and business meetings Managing sales orders, contracts and invoicing Allows to organize and structure your sales territories Sales forecasting and planning Develop and manage long-term contracts Develop, implement, and manage compensation plans
16. manage your service cycle starting with managing service contracts and warranties processing service order quotations and service orders complaints and returns service confirmations Service
17. Ensuring sales professionals to have up-to-date data Having complete information about the customer Disseminating information across the board Data can be accessed by mobile phones and Laptops
18. ensure efficient and consistent customer service by collaborating and communicating with your customers over various channels supports agents and managers who are involved with the interaction center Agents can handle inbound or outbound service, sales, or marketing transactions using the phone, e-mail, fax, or the Web They can process business transactions such as quotations, sales tickets and service tickets, and enhance their productivity by using alerts, scripting, and a solution search Managers can access administration, maintenance, and reporting tools, ensuring optimized and efficient interaction center operations
19. Manage channel partner relationships Motivate partners to sell products and services rather than competitive offerings Give partners and direct sales force the tools to forecast future business Ensuring consistent and timely service to consumers Include partners in collaborative selling across organizational boundaries Measuring partner performance and channel performance Channel Management
