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DOOR Training & Consulting



                                        Company Overview




                                    “On one side there are things that are known.
                                 On the other side there are things that are unknown.
                                        In between there are always DOORs.”
                                                 William Blake 1757-1827



© 2009 DOOR International B.V.
                                               Copyright 2006 DOOR International        1
DOOR Training & Consulting
                                        Philosophy

                 Vision          “In search of your excellence to increase your results”



             Mission             “Being the best in training, sales and entrepreneurship”


                                 Measurable results              Customers always come first
   Philosophy
                                 Think and act simply            Training like in professional sports


         “We are dedicated to and passionate about improving the performance
          and effectiveness of individuals, leaders, teams and organizations.”
                                    Ricardo Lillo, CEO – DOOR International



© 2009 DOOR International B.V.
                                           Copyright 2006 DOOR International                      2
DOOR: Your Global Partner to Implement
               Generic Training Offer Efficiently

             Facts

                  DOOR Training & Consulting was founded in 1981 in The Netherlands
                  and became international in 1992.

                  Today we are present in more than 60 countries around the world.

                  Approximately 1000+ DOOR trainers, consultants and coaches around
                  the world contribute their professional experience for the benefit of
                  employees of global companies with a high quality supply.

          DOOR is experienced in supporting HR development teams and service
            centers by being an efficient partner within a worldwide process.


© 2007 DOOR International B.V.
                                       Copyright 2006 DOOR International                  3
DOOR Around the World
     Americas                    Europe, Middle East & Africa                     Asia Pacific
         Argentina                 Austria                 Luxembourg              Australia
         Bolivia                   Bahrain                 Monaco                  Bangladesh
         Brazil                    Belgium                 Netherlands             Bhutan
         Canada                    Bulgaria                Norway                  China
         Chile                     Croatia                 Poland                  Hong Kong
         Colombia                  Czech Republic          Portugal                India
         Ecuador                   Denmark                 Qatar                   Japan
         Mexico                    Egypt                   Romania                 Kazakhstan
         Panama                    Estonia                 Russia                  Korea
         Peru                      Finland                 Serbia                  Nepal
         United States             France                  Slovak Republic         Pakistan
         Venezuela                 Germany                 Slovenia                Philippines
                                   Greece                  South Africa            Singapore
                                   Hungary                 Spain                   Sri Lanka
                                   Iceland                 Sweden                  Taiwan
                                   Ireland                 Switzerland             Thailand
                                   Israel                  Turkey
                                   Italy                   Ukraine
                                   Latvia                  United Arab Emirates
© 2009 DOOR International B.V.     Lithuania               United Kingdom                        4
                                          Copyright 2006 DOOR International
DOOR Core Capabilities

                                      Training needs analysis (Status, Goals, GAP)
                   Services
                                      Curriculum design and development
                                      Developing and inspiring world-class leaders
                                      Creating high performance teams
                                      Business improvement consulting
                                      Facilitating change
                                      DOOR certification & roll-out: Train the trainer


                                      Global delivery management
       Global-Reach
                                      Global training administration
           Delivery
                                      Global program management
       Management                     Corporate University management

© 2007 DOOR International B.V.
                                       Copyright 2006 DOOR International                 5
DOOR “Creating Excellence”® Framework


                Sales            ...drives the business. The right sales channels with
                                 the right people make the difference in increasing
           Excellence            your sales and creating customer loyalty.


         Leadership              ...will enable your leaders to give their best to
         Excellence              challenge and develop people and teams.



              People             ...will encourage all employees to improve their
           Excellence            performance and engagement.



© 2007 DOOR International B.V.
                                       Copyright 2006 DOOR International             6
People at DOOR:
                                 High quality, winning teams

    Franchisees                    Professional high quality team of franchisees and
                                   partners who go through an extensive certification
     & Business
                                   process focused on quality, business and industry
       Partners                    expertise.



                                   DOOR guarantees high quality standards throughout a
 Top Trainers,                     demanding selection, development and evaluation
  Consultants                      process, including feedback from our clients.
                                   Together with the training/consulting capabilities, an
   & Coaches
                                   extensive business background is a must for our people.



© 2007 DOOR International B.V.
                                           Copyright 2006 DOOR International           7
DOOR Trainers, Consultants & Coaches
Core Competencies                                       HR Process
 Presentation Skills                                                                Evaluate &
                                                                                      Coach
 Drive for Results                           Annual
                                             review                       Train &
 Motivates Others                                                         Develop

 Client Focus                                                  On-Board


 Building Effective Team                          Select &
                                                    Hire
 Process Management                  Trainer
                                   Competency
 Action Oriented                      Model
                                                                           Customer
                                                                             input

 Instills Trust
                       Alignment

                           Copyright 2006 DOOR International                                     8
DOOR Certification:
                                        Train the Trainer (TTT)
                          Three phase course specific certification (TTT process)
        TTT                       Observe
                                  Co-facilitate
                                  Certification assessment
                                 (Delivery metrics follow-up)
                          Ability to identify and convey the key learning objectives of each
                          course
                          Content command
                          All trainers are developed, at a minimum, in the following areas:
                                    Adult learning concepts
                                    Presentation skills
                                    Facilitation skills
                                    Maximizing learning intent
                                    Pre-course preparation activities, standards
                                    Post Course feedback and reporting standards
© 2007 DOOR International B.V.
                                                  Copyright 2006 DOOR International      9
A Solid Partnership to Handle Your Business
             Needs in Fast Changing Markets

                                 DOOR is experienced in responding to fast changes and
    Experience                   global business impacts while delivering high quality
                                 products through a professional and efficient service.

                                 Several top multinational companies have chosen DOOR
                                 as a flexible and efficient partner to create their internal
         Flexibility             training academies and improve other training,
                                 consulting, coaching projects while reducing their fixed
                                 costs.

      Timing &                   DOOR has specialized resources ready to integrate
                                 with your teams and support the design and delivery
     Availability                of customized training programs.


© 2007 DOOR International B.V.
                                          Copyright 2006 DOOR International               10
Some Client References of Partnership

        adidas, ABN AMRO Bank, Accenture-Unilever, Audi, AVON,
        BMW, Canon, Citibank, Coca Cola, DANONE, Douwe
        Egberts, Fujitsu Siemens Computers, General Motors,
        Hilton, Honeywell, Hyundai Academy, IBM, ING Bank, IKEA,
        Ingersoll Rand University, ISS, Microsoft, Nissan, OSRAM,
        Philip Morris International, Pirelli, Sara Lee, Swarovski, Sony
        Sales Academy, Tetra Pak, Johnson & Johnson, Vodafone, …

                                                                     and many others...

© 2009 DOOR International B.V.
                                 Copyright 2006 DOOR International                 11
Does DOOR Meet Your Selection Criteria?
             Global Presence Extensive geographical coverage through local DOOR offices.
             Financial Health DOOR continues to be stable and maintains annual growth.
                                       One single point of contact from training demand, delivery to follow-up
  Account Management & monitoring processes.

                                       Qualified and experienced design & development team, project
          Top Professionals managers and certified DOOR trainers, consultants and coaches.

                                       DOOR can cope with given project schedule (design, development &
                             Timing global-local implementation).

                                       Both Fortune 500 and local companies rely on us, more details can be
                      References provided upon request.

                                       DOOR proven courseware consists of: trainer guide, slide deck,
                          Products participant guide and in most cases of pre and post work.

                                       Simplified pricing strategy by territory; DOOR rates demonstrate local
                                 Cost competitiveness.

                                       DOOR is willing to work and adapt to any specific contract / RFP
  Contract Management standard.
© 2009 DOOR International B.V.
                                                Copyright 2006 DOOR International                         12
DOOR Training & Consulting



                                               References




                                    “On one side there are things that are known.
                                 On the other side there are things that are unknown.
                                        In between there are always DOORs”
                                                 William Blake 1757-1827



© 2009 DOOR International B.V.
                                               Copyright 2006 DOOR International        13
TOP Global Consulting Firm / FMCG Client

                   DOOR was selected to deliver "General Leadership and Management Skills
                   Curriculum“: the skills, knowledge, attitudes and behaviors required by an
    Business Issue individual in order to achieve business results, through influencing people,
                   improve personal competencies and behaviors and/or organizational processes
                   or tasks which are not specific to their role.

       Global Scope Delivery in over 70 countries and 5 continents.
           Languages English and local languages.
                                 PHASE 1                                                PHASE 2
                                  Business and Resource Planning                        Advanced Strategy
                                  Business Writing                                      Assertiveness and Self
                                  Career and Development Planning                        Confidence
                                  Creativity and Innovation for Business Performance    Facilitation Skills
           Offering,              Internal Consultancy Skills                           Influencing Skills
         Curriculum,              Personal Power and Presence                           Introduction to Strategy
                                  Presentation Skills (Intro & Advanced)                Time and Priority Management
            Methods               Process Design & Use                                  Understand How a Business
                                  Risk Assessment and Management                         Operates
                                  Stress Management                                     Working with Outsourced
                                  Value of Information Technology in the Business        Service Suppliers
                                  Working Cross Culturally

© 2009 DOOR International B.V.
                                                   Copyright 2006 DOOR International                           14
TOP Global IT / High Tech company

                   DOOR was selected to deliver the Employee Development (ED) courses (Core
                   competencies) and Management Development (MD) electives (Leadership and
    Business Issue management competencies) for this leading IT company.
                   DOOR provides trainers to attend Train-The-Trainer (TTT) certification courses
                   and Vendor Master Trainers to conduct the TTTs as part of this Agreement.

       Global Scope Delivery in over 60 countries and 5 continents.
           Languages English and local languages.
                                 Employee Development Curriculum           Management Electives Curriculum
                                  Business Acumen                            Coaching for Career Development
                                  Cross Group Collaboration                  Career Models
                                  Interpersonal Effectiveness                Career Strategy Workshop
           Offering,              Negotiations for Results                   Tools of Engagement
         Curriculum,              Personal Empowerment                       Appreciating Differences
                                  Personal Productivity                      Leading Change
            Methods               Presentation Power
                                  Project Management Framework
                                  Strategic Thinking
                                  Working Across Cultural
                                   Boundaries
© 2009 DOOR International B.V.
                                               Copyright 2006 DOOR International                           15
Leading Global Tobacco Company

                   DOOR was selected to design and deliver the Employee Development (ED)
                   courses (core competencies) providing global learning consistency.
    Business Issue
                   DOOR provides trainers and facilitators to attend/facilitate the Train the Trainer
                   (TTT) certification courses.

       Global Scope Delivery in over 27 countries.

           Languages English and local languages.
                                 Employee Development Curriculum
                                     Business Writing                                Problem Solving & Decision Making
                                     Change Management                               Speed Reading & Super Memory
                                     Communication Skills                            Stress Management
           Offering,                 Creativity & Innovation for                     Teambuilding
                                      Business Performance                            Working Across Cultural Boundaries
         Curriculum,                 Managing a Virtual Team                         Working in a Virtual Team
            Methods                  Make Your Meeting More
                                      Productive
                                     Negotiation Skills
                                     Personal Power & Presence
                                     Presentation Skills


© 2009 DOOR International B.V.
                                                 Copyright 2006 DOOR International                                   16
Ingersoll Rand


                                 Delivery of high potentials core programs at Ingersoll Rand
    Business Issue
                                 University (IRU).


                                 Delivery in Ingersoll Rand University sites (America, Asia, Europe)
       Global Scope
                                 and local countries.

           Languages English and local languages.



                                    Interpersonal Leadership – IRU Core Program
           Offering,                Team Leadership – IRU Core Program
                                    Roadmap for Change – IRU Core Program
         Curriculum,                Business Acumen – IRU Core Program
            Methods                 Project Management – IRU Core Program
                                    Cultural Awareness
                                    Bottom Line Innovation
                                    Conflict Management
© 2009 DOOR International B.V.
                                                Copyright 2006 DOOR International              17
DOOR Training & Consulting
                                  www.doortraining.com
                                                                Octavio Aguilar              Román Quesada
                                                                Avenida México 99. PH-E      Avenida México 99. PH-E
                                                                Col. Condesa. México. D.F.   Col. Condesa. México. D.F.
                                                                octavio@doortraining.mx      roman@doortraining.mx
© 2007 DOOR International B.V.   CAPACITACIÓN Y CONSULTORÍA
                                           MÉXICO
                                                                52(55) 5211.8671
                                           Copyright 2006 DOOR International
                                                                                             52(55) 6030.3515 movistar
                                                                                             roman.quesada@hotmail.com
                                                                                                                          18

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Door overview mexico

  • 1. DOOR Training & Consulting Company Overview “On one side there are things that are known. On the other side there are things that are unknown. In between there are always DOORs.” William Blake 1757-1827 © 2009 DOOR International B.V. Copyright 2006 DOOR International 1
  • 2. DOOR Training & Consulting Philosophy Vision “In search of your excellence to increase your results” Mission “Being the best in training, sales and entrepreneurship” Measurable results Customers always come first Philosophy Think and act simply Training like in professional sports “We are dedicated to and passionate about improving the performance and effectiveness of individuals, leaders, teams and organizations.” Ricardo Lillo, CEO – DOOR International © 2009 DOOR International B.V. Copyright 2006 DOOR International 2
  • 3. DOOR: Your Global Partner to Implement Generic Training Offer Efficiently Facts DOOR Training & Consulting was founded in 1981 in The Netherlands and became international in 1992. Today we are present in more than 60 countries around the world. Approximately 1000+ DOOR trainers, consultants and coaches around the world contribute their professional experience for the benefit of employees of global companies with a high quality supply. DOOR is experienced in supporting HR development teams and service centers by being an efficient partner within a worldwide process. © 2007 DOOR International B.V. Copyright 2006 DOOR International 3
  • 4. DOOR Around the World Americas Europe, Middle East & Africa Asia Pacific Argentina Austria Luxembourg Australia Bolivia Bahrain Monaco Bangladesh Brazil Belgium Netherlands Bhutan Canada Bulgaria Norway China Chile Croatia Poland Hong Kong Colombia Czech Republic Portugal India Ecuador Denmark Qatar Japan Mexico Egypt Romania Kazakhstan Panama Estonia Russia Korea Peru Finland Serbia Nepal United States France Slovak Republic Pakistan Venezuela Germany Slovenia Philippines Greece South Africa Singapore Hungary Spain Sri Lanka Iceland Sweden Taiwan Ireland Switzerland Thailand Israel Turkey Italy Ukraine Latvia United Arab Emirates © 2009 DOOR International B.V. Lithuania United Kingdom 4 Copyright 2006 DOOR International
  • 5. DOOR Core Capabilities Training needs analysis (Status, Goals, GAP) Services Curriculum design and development Developing and inspiring world-class leaders Creating high performance teams Business improvement consulting Facilitating change DOOR certification & roll-out: Train the trainer Global delivery management Global-Reach Global training administration Delivery Global program management Management Corporate University management © 2007 DOOR International B.V. Copyright 2006 DOOR International 5
  • 6. DOOR “Creating Excellence”® Framework Sales ...drives the business. The right sales channels with the right people make the difference in increasing Excellence your sales and creating customer loyalty. Leadership ...will enable your leaders to give their best to Excellence challenge and develop people and teams. People ...will encourage all employees to improve their Excellence performance and engagement. © 2007 DOOR International B.V. Copyright 2006 DOOR International 6
  • 7. People at DOOR: High quality, winning teams Franchisees Professional high quality team of franchisees and partners who go through an extensive certification & Business process focused on quality, business and industry Partners expertise. DOOR guarantees high quality standards throughout a Top Trainers, demanding selection, development and evaluation Consultants process, including feedback from our clients. Together with the training/consulting capabilities, an & Coaches extensive business background is a must for our people. © 2007 DOOR International B.V. Copyright 2006 DOOR International 7
  • 8. DOOR Trainers, Consultants & Coaches Core Competencies HR Process Presentation Skills Evaluate & Coach Drive for Results Annual review Train & Motivates Others Develop Client Focus On-Board Building Effective Team Select & Hire Process Management Trainer Competency Action Oriented Model Customer input Instills Trust Alignment Copyright 2006 DOOR International 8
  • 9. DOOR Certification: Train the Trainer (TTT) Three phase course specific certification (TTT process) TTT  Observe  Co-facilitate  Certification assessment (Delivery metrics follow-up) Ability to identify and convey the key learning objectives of each course Content command All trainers are developed, at a minimum, in the following areas:  Adult learning concepts  Presentation skills  Facilitation skills  Maximizing learning intent  Pre-course preparation activities, standards  Post Course feedback and reporting standards © 2007 DOOR International B.V. Copyright 2006 DOOR International 9
  • 10. A Solid Partnership to Handle Your Business Needs in Fast Changing Markets DOOR is experienced in responding to fast changes and Experience global business impacts while delivering high quality products through a professional and efficient service. Several top multinational companies have chosen DOOR as a flexible and efficient partner to create their internal Flexibility training academies and improve other training, consulting, coaching projects while reducing their fixed costs. Timing & DOOR has specialized resources ready to integrate with your teams and support the design and delivery Availability of customized training programs. © 2007 DOOR International B.V. Copyright 2006 DOOR International 10
  • 11. Some Client References of Partnership adidas, ABN AMRO Bank, Accenture-Unilever, Audi, AVON, BMW, Canon, Citibank, Coca Cola, DANONE, Douwe Egberts, Fujitsu Siemens Computers, General Motors, Hilton, Honeywell, Hyundai Academy, IBM, ING Bank, IKEA, Ingersoll Rand University, ISS, Microsoft, Nissan, OSRAM, Philip Morris International, Pirelli, Sara Lee, Swarovski, Sony Sales Academy, Tetra Pak, Johnson & Johnson, Vodafone, … and many others... © 2009 DOOR International B.V. Copyright 2006 DOOR International 11
  • 12. Does DOOR Meet Your Selection Criteria? Global Presence Extensive geographical coverage through local DOOR offices. Financial Health DOOR continues to be stable and maintains annual growth. One single point of contact from training demand, delivery to follow-up Account Management & monitoring processes. Qualified and experienced design & development team, project Top Professionals managers and certified DOOR trainers, consultants and coaches. DOOR can cope with given project schedule (design, development & Timing global-local implementation). Both Fortune 500 and local companies rely on us, more details can be References provided upon request. DOOR proven courseware consists of: trainer guide, slide deck, Products participant guide and in most cases of pre and post work. Simplified pricing strategy by territory; DOOR rates demonstrate local Cost competitiveness. DOOR is willing to work and adapt to any specific contract / RFP Contract Management standard. © 2009 DOOR International B.V. Copyright 2006 DOOR International 12
  • 13. DOOR Training & Consulting References “On one side there are things that are known. On the other side there are things that are unknown. In between there are always DOORs” William Blake 1757-1827 © 2009 DOOR International B.V. Copyright 2006 DOOR International 13
  • 14. TOP Global Consulting Firm / FMCG Client DOOR was selected to deliver "General Leadership and Management Skills Curriculum“: the skills, knowledge, attitudes and behaviors required by an Business Issue individual in order to achieve business results, through influencing people, improve personal competencies and behaviors and/or organizational processes or tasks which are not specific to their role. Global Scope Delivery in over 70 countries and 5 continents. Languages English and local languages. PHASE 1 PHASE 2  Business and Resource Planning  Advanced Strategy  Business Writing  Assertiveness and Self  Career and Development Planning Confidence  Creativity and Innovation for Business Performance  Facilitation Skills Offering,  Internal Consultancy Skills  Influencing Skills Curriculum,  Personal Power and Presence  Introduction to Strategy  Presentation Skills (Intro & Advanced)  Time and Priority Management Methods  Process Design & Use  Understand How a Business  Risk Assessment and Management Operates  Stress Management  Working with Outsourced  Value of Information Technology in the Business Service Suppliers  Working Cross Culturally © 2009 DOOR International B.V. Copyright 2006 DOOR International 14
  • 15. TOP Global IT / High Tech company DOOR was selected to deliver the Employee Development (ED) courses (Core competencies) and Management Development (MD) electives (Leadership and Business Issue management competencies) for this leading IT company. DOOR provides trainers to attend Train-The-Trainer (TTT) certification courses and Vendor Master Trainers to conduct the TTTs as part of this Agreement. Global Scope Delivery in over 60 countries and 5 continents. Languages English and local languages. Employee Development Curriculum Management Electives Curriculum  Business Acumen  Coaching for Career Development  Cross Group Collaboration  Career Models  Interpersonal Effectiveness  Career Strategy Workshop Offering,  Negotiations for Results  Tools of Engagement Curriculum,  Personal Empowerment  Appreciating Differences  Personal Productivity  Leading Change Methods  Presentation Power  Project Management Framework  Strategic Thinking  Working Across Cultural Boundaries © 2009 DOOR International B.V. Copyright 2006 DOOR International 15
  • 16. Leading Global Tobacco Company DOOR was selected to design and deliver the Employee Development (ED) courses (core competencies) providing global learning consistency. Business Issue DOOR provides trainers and facilitators to attend/facilitate the Train the Trainer (TTT) certification courses. Global Scope Delivery in over 27 countries. Languages English and local languages. Employee Development Curriculum  Business Writing  Problem Solving & Decision Making  Change Management  Speed Reading & Super Memory  Communication Skills  Stress Management Offering,  Creativity & Innovation for  Teambuilding Business Performance  Working Across Cultural Boundaries Curriculum,  Managing a Virtual Team  Working in a Virtual Team Methods  Make Your Meeting More Productive  Negotiation Skills  Personal Power & Presence  Presentation Skills © 2009 DOOR International B.V. Copyright 2006 DOOR International 16
  • 17. Ingersoll Rand Delivery of high potentials core programs at Ingersoll Rand Business Issue University (IRU). Delivery in Ingersoll Rand University sites (America, Asia, Europe) Global Scope and local countries. Languages English and local languages.  Interpersonal Leadership – IRU Core Program Offering,  Team Leadership – IRU Core Program  Roadmap for Change – IRU Core Program Curriculum,  Business Acumen – IRU Core Program Methods  Project Management – IRU Core Program  Cultural Awareness  Bottom Line Innovation  Conflict Management © 2009 DOOR International B.V. Copyright 2006 DOOR International 17
  • 18. DOOR Training & Consulting www.doortraining.com Octavio Aguilar Román Quesada Avenida México 99. PH-E Avenida México 99. PH-E Col. Condesa. México. D.F. Col. Condesa. México. D.F. octavio@doortraining.mx roman@doortraining.mx © 2007 DOOR International B.V. CAPACITACIÓN Y CONSULTORÍA MÉXICO 52(55) 5211.8671 Copyright 2006 DOOR International 52(55) 6030.3515 movistar roman.quesada@hotmail.com 18