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1. Lexicon Networks
Communication and Presentation Skills
Rohit Bohra

2. What is Communication ????
Communication is simply a two way process of exchanging
ideas, information or transmitting verbal and non-verbal
messages.

3. Effective Communication
Effective Communication leads to Productive relationship
We communicate to…
 Get information
 Motivate
 Praise
 Get feedback
 Sell
 Greet
 Etc.

4. Barriers To Communication
 Premature evaluation
 Inattention
 Assumption
 Poor listening skills
 Low self confidence
 Ignoring information contrary to our belief
 Emotions

5. Process Of Communication
SENDER
MEDIUM
RECIEVER
FEEDBACK
BARRIERS
Studies tell 70 % of mistakes in the workplace are a direct result of
poor communication…..

6. Essentials Of Communication
Do’s
 Use precise, memorable and powerful words
 Give examples
 Eye contact
 Active listening
 KISS – Keep it short and simple
 Avoid interrupting
 Appropriate facial expressions
 Exhibit affirmative head nods

7. Essentials Of Communication
Don'ts
 Do not use technical terms and terminologies not understood by
majority of people –Lehman language
 Do not speak too fast or too slow
 Do not speak in inaudible surroundings as you wont be heard
 Do not assume that everybody understands you
 Do not interrupt the speaker.

8. Blue Red Green Yellow
Daring Enthusiastic Satisfied Diplomatic
Determined Convincing Good-natured Cautious
Outspoken Friendly Conventional Accurate
Decisive Talkative Moderate Controlled
Adventurous Outgoing Gentle Insightful
Dominant Persuasive Modest Conscientious
Impatient Expressive Agreeable Observant
Insistent Inspiring Kind Tactful
Strong-Willed Cheerful Obliging Reserved
Independent Joyful Considerate Private
Firm Playful Obedient Introspective
Stubborn Charming Loyal Logical
Persistent Animated Even-Tempered Well-Disciplined
Argumentative Optimistic Sympathetic Precise
Direct Extroverted Easygoing Systematic
Assertive Impulsive Helpful Introverted
Understand Communication Styles
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9. Style Strategies
May want personal autonomy,
opportunity for careful planning,
exact job descriptions, precise
expectations.
• Take time to prepare your case
in advance.
• Provide straight pros and cons of
ideas.
• Support ideas with accurate
data.
• Provide reassurance that no
surprises will occur.
• Provide exact job description
with precise explanation of how
it fits into the big picture.
Style Limitations
Under pressure, people with strong
characteristics of this style may:
• Seek feedback and direction from
coaches.
• Be hesitant to act without
precedent.
• Be bound by key procedures and
methods.
• Get bogged down in the decision-
making process.
• Resist delegating tasks.
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10. Style Strategies
May want authority, challenges,
prestige, freedom, varied
activities, growth assignments,
“bottom-line” approach, and
opportunity for advancement.
• Provide direct answers, be brief
and to the point.
• Ask “what” questions, not
“how.”
• Stick to business and results
they desire.
• Outline possibilities for the
person to get results, solve
problems, and be in charge.
Style Limitations
Under pressure, people with strong
characteristics of this style may:
• Overstep prerogatives.
• Act restlessly.
• Stimulate anxiety in others.
• Overrule people.
• Be blunt and sarcastic with others.
• Sulk when not in the limelight.
• Be critical and fault finding.
• Be inattentive to details and logic.
• Be dissatisfied with routine work.
• Resist participation as part of a
team.
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11. Style Strategies
May want security of the situation,
time to adjust to change,
appreciation, identification with
group, limited territory, and areas of
specialization.
• Provide sincere interest in them as a
person; provide a sincere, personal,
and agreeable environment.
• Focus on answers to “how”
questions to provide them with
clarification.
• Be patient in drawing out their goals.
Style Limitations
Under pressure, people with strong
characteristics of this style may:
• Insist on maintaining status quo.
• Take a long time to adjust.
• Have trouble meeting multiple
deadlines.
• Need help getting started on new,
unstructured assignments.
• Have difficulty with innovation.
• Be content with things as they are.
• Continue to do things the way they were
always done.
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12. Style Strategies
May want social recognition,
popularity, people to talk to, freedom
from control and detail, favorable
working conditions, recognition of
abilities, a chance to motivate
people, and inclusion by others.
• Provide favorable, friendly
environment.
• Provide chance for them to verbalize
about ideas, people, and their
intuition.
• Offer them ideas for transferring talk
into action.
• Provide testimonials.
Style Limitations
Under pressure, people with strong
characteristics of this style may:
• Be more concerned with popularity than
tangible results.
• Oversell.
• Act impulsively–heart over mind.
• Reach inconsistent conclusions.
• Make decisions solely on gut feelings.
• Be unrealistic in appraising people; trust
people indiscriminately.
• Be inattentive to detail.
• Have difficulty planning and estimating time
expenditure.
• Perform superficial analysis.
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13. Written Communication
(Email Writing)
• Email should be short and crisp
• e-mail includes a courteous greeting and closing
• Grammer and punctuation should be correct
• Recheck twice for any spelling mistake
• Read your email out loud to ensure the tone is that which you desire
• Use words like (please ,,thanks)they go a long way
• Can=Could,,,,will= would, shall= should
• First complete the mail and then fill in receipts address
• CC,BCC

14. Verbal communication

15. Non-Verbal communication

16. Non-Verbal Communication
Nonverbal Communication - all elements of communication that do not
involve words
Four basic types
1. Proxemics - an individual’s perception & use of space
2. Kinesics - study of body movements, including posture
3. Facial & Eye Behavior - movements that add cues for the
receiver
4. Paralanguage - variations in speech, such as pitch, loudness,
tempo, tone, duration, laughing, & crying

17. Proxemics: Seating Dynamics
Seating Dynamics - seating people in certain positions according to the
person’s purpose in communication
Cooperation
X O
Non-
Communication
O X O
Competition
X
O
X
Communication
O

18. Examples of
Decoding Nonverbal Cues
Boss fails to acknowledge employee’s
greeting
No eye contact
while
communicating
Manager sighs deeply
Boss breathes
heavily & waves
arms
He’s
unapproachable!
My opinion
doesn’t count
I wonder what
he’s hiding?
He’s angry! I’ll
stay out of
his way!

19. New Technologies for Communication
o Informational databases
o Electronic mail systems
o Voice mail systems
o Fax machine systems
o Cellular phone systems

20. Expectation from the technical team
• Listen and understand the customer points and thoughts
• Never interrupt in between
• The more the customer speaks, the more chance of conversion
• Never argue with the customer, move away from that point
• Body language should be confident- Prepare in advance
• The PPT should be made in a simple language, easy for the customer
to understand
• The communication should be clear n crisp

21. THANK YOU