The following presentation I gave last week at an industry association event held at London's Law Society.
Measuring Social Media, tracking, operandi partners, rob gallo, social media, PR, corporate comms
5. Reputation Measurement (old school)
'Open & Honest'
7 ‣ Online surveys
'Supports
The Community' 6 'Listens & Responds' make it more
5 affordable than
'Multicultural'
4
'Acc Diff before.
3 Points Of View'
2
1
'Socially
0 'Responsible'
Aware'
'Behaves
'Professional'
Like A Leader'
Employees
'Forward
Looking'
'Ethical' Customers
'Proactive'
6. Managing your Web Shadow: Due diligence
‣ Donʼt think of online as another
world
‣ Be the worldʼs leading source of
information about yourself...
‣ Listen Google Alerts - (alternate
spellings of your name)
‣ Check your Google shadow
(keep checking it) (Technorati,
Google Blog Search) Free Search Tools:
‣ Paid-for monitoring available. News http://news.google.com/
Twitter Search http://
search.twitter.com/
Source: AnthonyMayfield.com
Google BlogSearch http://
blogsearch.google.com/
7. Sticky Tails: not a recent phenomenon
Nestle' hostility - controversy
http://www.smh.com.au/technology/technology-news/mummy-bloggers-spit-the-dummy-over-
nestles-spoilt-milk-20091007-gmcd.html
http://www.babymilkaction.org/
http://mommysnacks.net/2009/09/nestle-family-controversy-and-clarification/
http://www.phdinparenting.com/2009/09/29/an-open-letter-to-the-attendees-of-the-nestle-family-
blogger-event/
8. Sticky Tails: not a recent phenomenon
‣ Nestle' hostility/controversy
over formula milk
‣ Still an issue today
‣ In Sept 09 - Nestleʼ reached
out to 20 top
mommybloggers (& a
couple of dads too)
‣ Followed up by Twitter feeds
Nestle' hostility - controversy
http://www.smh.com.au/technology/technology-news/mummy-bloggers-spit-the-dummy-over-
nestles-spoilt-milk-20091007-gmcd.html
http://www.babymilkaction.org/
http://mommysnacks.net/2009/09/nestle-family-controversy-and-clarification/
http://www.phdinparenting.com/2009/09/29/an-open-letter-to-the-attendees-of-the-nestle-family-
blogger-event/
9. Sticky Tails: not a recent phenomenon
‣ Nestle' hostility/controversy
over formula milk
‣ Still an issue today
‣ In Sept 09 - Nestleʼ reached
out to 20 top
mommybloggers (& a
couple of dads too)
‣ Followed up by Twitter feeds
Nestle' hostility - controversy
http://www.smh.com.au/technology/technology-news/mummy-bloggers-spit-the-dummy-over-
nestles-spoilt-milk-20091007-gmcd.html
http://www.babymilkaction.org/
http://mommysnacks.net/2009/09/nestle-family-controversy-and-clarification/
http://www.phdinparenting.com/2009/09/29/an-open-letter-to-the-attendees-of-the-nestle-family-
blogger-event/
12. Using Your Web Brand: “Stickiness” of
different media
Q: Which event provoked greater “Emotion”?
Q: Which press releases had the most sustained impact?
• Certain “news” stays longer in media.
• “News” less emotional then Social Media.