1. When you make a call:
Person is not Thank you
here God-bye
Ask for the
person you’re
calling Hi…
Then hang up
Hello My name is God-bye
Dial wrong I’m sorry God-bye

2. When you answer the phone:
Hello
May i ask who's
calling
find the person
Do not giggle or
who is a wanted
act silly
on the phone
Never stand by
the phone and
shout

3. When leaving a message:
After the
tone leave an
appropriate message

4. When “Call Wating” signals
Excuse me for May I call you
just a moment right back?