2. Reflections from Day One
Who owns the customer? Still the ISP?
Opportunity to grow revenues in a digital context – online video
CPMs can still grow, and mobile is an opportunity
He who controls search and discovery controls the consumer?
Some revenue opportunities for consumer electronics
manufacturers
Omnifone
Declaring the death of the set-top box is premature
OTT is an opportunity for service providers
Customer support is key
Technical support is an opportunity
