1. GLOBAL BUSINESS PROCESS MANAGEMENT
Key Services
Business process outsourcing
customer relationship managmentment

2. Business process outsourcing (BPO) is the delegation of one or more IT-intensive business pro-
cesses to an external provider that, in turn, owns, administrates and manages the selected pro-
cesses based on defined and measurable performance metrics. BPO offerings are categorized in
two major categories: horizontal offerings (those that can be leveraged across specific industries)
and vertical-specific offerings (those that demand specific industry vertical process knowledge).
BPO has evolved with time and the rampant innovation in technology. The BPO trend is acceler-
ating. It is a subset of outsourcing that involves the contracting of the operations and responsibili-
ties of a specific business process to a third-party service provider. Originally, outsourcing was
associated with manufacturing firms
BPO is typically categorized into back office outsourcing, which includes internal business func-
tions such as human resources or finance and accounting, and front office outsourcing, which
includes customer-related services such as contact center services.
India is a clear leader in this area, offering a highly skilled, educated, cost effective, English-speaking labor pool.
BCIT is a global business process management company headquartered in Colorado,USA.
Inspiring creative business
communication solutions

3. Managing customer management business process outsourcing service outcomes is complex and requires alignment with key business
goals. BCIT outlines an approach for business leaders and sourcing managers and develop a comprehensive customer experience for
BPO services.
At BCIT we Re-Evaluate the Key Metrics in CM Contact Center BPO Services That Will deliver Overall Business Goals
Develop a Governance Framework — A Systematic Approach to Managing Your BPO goals
Commit for better Customer Experience in CM BPO Services
A new generation of BPO is here, and BCIT is leading the way. We offer comprehensive BPO services whose success is rooted in deep
experience and knowledge of our clients’ business and industry. We collaborate to help clients define a broader spectrum of perfor-
mance targets, including measurable business outcomes such as increased sales, better customer satisfaction, increased market share,
higher levels of employee engagement and productivity, improved shareholder value and more.
BCIT BPO’s industrialized delivery capabilities backed by our unparalleled Global Delivery Network enable us to deliver consistently
high levels of performance, at the scale you need.
Whatever your business goal, we make it work, with you and for you, bringing a passion for reliability, value and performance. We
apply extensive analytics capabilities using our industry acumen, the data we manage for clients and our knowledge of your organization
to improve your operational engine. By uncovering hidden insights, we generate innovations that result in business growth.

4. CRM
The future of customer relationships depends more on context than transactions. And this
trend is accelerating, driven by the integration of social media into customer relationship man-
agement (CRM), rapid gains in usability of CRM and integration applications, and the global
growth of the API economy.
Gaining a clear, contextually-based view of customers isn’t easy. Fine-tuning system integration
to understand the nuances of customers, gain greater insights and infusing customer intelligence
through a company requires more than APIs and cloud platform integration. It requires a pre-
cise strategy of integration to align customer data to ongoing strategies.
The bottom line is that customer-driven integration is reshaping CRM and will accelerate as
cloud platforms, combined with APIs, reorder the customer relationship landscap
Thinking of getting a Customer Relationship Management (CRM) application? our company
sells and services six of them (Salesforce, GoldMine, Microsoft MSFT Dynamics CRM, ZohoCRM, SUGAR CRM and Nimble). And
given their features and functionality you’d think they all would be great tools for so many small and medium sized companies.
Key Innovate Ideas

5. They are terrible when companies don’t appreciate that all of these magical applications are nothing but databases and don’t put the
right processes in place to ensure that all interactions are entered into this database so that the data can be properly used for further
sales, marketing and service interactions. They are terrible when companies don’t assign strong administrators, or cut corners on train-
ing or try to do too much at one time. They are terrible when senior managers don’t pay the attention needed to make these systems
successful and instead cave in to the complaints made by lower level employees who don’t want to do the extra work. These applica-
tions are terrible when managers don’t insist on the reports they should be using, don’t enforce rules for entering new opportunities
and don’t commit to long-term, consistent and repetitive drip-marketing and communication campaigns using the information main-
tained by their CRM system to keep their prospects informed and their customers close.your cloud platform vendor must absolutely
affects your product offering and making sure your offering is portable, that you’re not too deep in one vendor’s technology or plat-
form.
There are a many new cloud services and platforms – we research make a choice for you based on your business needs between an
established, proven vendor or taking a chance as an early adopter of something new. Customers don’t care who caused your slow-
down or outage – they expect that you have service available no matter what. As . we build out sophisticated and sensitive monitors,
fail-over and availability capacity.
One of the things we did was make sure our offering was highly portable. we made sure this portability was part of our architecture
from day one and we’ve resisted getting too dependent on unique capabilities even though it could be easier from a development
standpoint.

6. In such a highly competitive, rapidly changing and technically complex market
area, we continually innovate and generate new ideas.we take a clean sheet
of paper approach when thinking about product. Our product team typically
looks at the business problem first and gets very creative about how to
achieve the desired outcome. We also take a hard look at the status quo and
challenge “how can we do this completely different and better”? Our goal is
to delight our partners and customers with product that they find easy to use
and that gets the job done without a lot of hassle or drama.
For many enterprise software companies, selling through resellers is challenging. What key lessons has BCIT earned about making a
reseller strategy for cloud integration services successful?
We’ve been selling through the channel for a long time now – understanding their business model and supporting their success is para-
mount to us as a business. Partners are all about standardization, efficiency, quality, and repeatability at scale – you need to be oriented
to that outcome whether it’s product, programs, pricing, communications, or support. Who you are and what you provide needs to be
consistent and fair to the entire community.Our motto is “own the customer, respect the partner”. When we’re servicing a customer
directly, we are very cognizant of the partner and we know that customer’s experience with Scribe can directly impact their relation-
ship with that partner.
Delivered by the experienced Professionals

7. Our Clients
Tectist
K Force
Wells Forgo
KPMG
Compusearch
W3R
Sun IT Labs
Big IT Labs
SSA
CSC
American Airlines
First Health Part-D
BCBS
Broadcom
Branch Office
Rely IT Services Private Limited
plot 4b,3rd floor,doras legend,
beside s.r.nagar eseva,
vengalrao nagar,
hyderabad - 500038.
Ph : 040-23810792
Fax : 23810793
info@relyitservices.com
www.relyitservices.com
Headquarters
Bluecube Information Technology
10521 S Parker Rd
Suite F
Parker
CO 80134
Phone:+1 720 463 3800
Fax:888 380 6272
Email:info@bluecubeit.com
www.bluecubeit.com