How Retail Giants Achieve Growth Through Innovation
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This document discusses RetailOasis, a retail conference sponsored by BigBreakfast. It highlights key strategies for several large retailers to achieve growth such as omnichannel capabilities, focus on digital sales, and interconnected retail strategies. Large Chinese retailers such as Alibaba and JD.com that have adopted technologies like drones, AI, and mobile apps are also discussed. The document promotes joining RetailOasis in 2020 for their retail conference and study tour.
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How Retail Giants Achieve Growth Through Innovation
- 1. XX PIPPAStephen Kulmar Founder RetailOasis Dover Street Market Proudly sponsored by BigBreakfast
- 2. CONFIDENCE
- 5. CONFIDENCE COMPETENCE CASH CHINA
- 6. CONFIDENCE COMPETENCE CASH CHINA
- 7. !7 YEAR ON YEAR IMPROVEMENT 2019201820172016201520142013 DENIAL DESPAIR ACCEPTANCE INVEST BELIEVE REINVEST GROWTH
- 8. !8 $billions A$0 A$4 A$8 A$12 A$16 2014 2015 2016 2017 2018 4.6 3.83.5 3.1 2.8 10.810.911 10.4 9.8 Bricks & Mortar Online 5 YR CAGR Total Sales 5.4% 5 YR CAGR Online Sales 13.9% Key strategies ‣ Omni channel capabilities ‣ Investment in top markets ‣ Integrating store & online ‣ Focus on local markets
- 9. !9 Key strategies ‣ Interconnected (aka frictionless) retail strategy ‣ Focus on pro sales ‣ Focus on digital $billions A$0 A$30 A$60 A$90 A$120 2014 2015 2016 2017 2018 7.66.8 5.6 4.7 3.8 96.794.1 89 83.8 79.4 Bricks & Mortar Online 5 YR CAGR Total Sales 5.8% 5 YR CAGR Online Sales 19%
- 10. !10 $billions A$0 A$100 A$200 A$300 A$400 2014 2015 2016 2017 2018 22.115.813.712.210.03 296.4285.7282.6274.3266.8 Bricks & Mortar Online 5 YR CAGR Total Sales 3.4% 5 YR CAGR Online Sales 16% 4Q 19 Comp Sales +4.2% 4Q 19 Online Sales +43%
- 11. CONFIDENCE COMPETENCE CASH CHINA
- 12. CHICKEN OR THE EGG?
- 13. CEO President Snackfoods President North America CHRIS BALDWIN
- 14. CTO EVP Technology VP, Software Dev JEREMY KING
- 15. ELEANOR MORGAN Location Director Product Designer Chief Experience Officer
- 16. CEO President & CEO Global CMO Divisional President MARY DILLON
- 17. CONFIDENCE COMPETENCE CASH CHINA
- 18. !18 RESTORATION HARDWARE Cumulative CAPEX 2015-18: $400m ROI: 18.5%
- 19. !19 RESTORATION HARDWARE Sales: $100m Contribution Margin: 28% Capital Investment: $50m Payback: 20months New York Design Gallery
- 20. !20 Seed Round Apr’15 $1.1m Series A Oct ‘15 $7m Series B Jul ‘16 $13m Venture Round Aug ‘17 $9m Series C Mar ‘18 $34m OUTDOOR VOICES - RAISED $64M TOTAL IN FUNDING SINCE SEED ROUND drexler ventures Google Ventures 9 stores, 2018 turnover: $15M +
- 21. !21 CVS HEALTH 5YR CAGR: 8.1% 2018: $70b acquisition of Aetna, American managed Health Insurance Increased capital expenditure coverage from 1.8x to as high as 5x in 2017 to aid transition from retailer to integrated health provider
- 22. CONFIDENCE COMPETENCE CASH CHINA
- 23. !23 •7,000 DCs •100 drone bases •Initial fleet of 20 AI enabled delivery robots JD.COM
- 24. !24 Alibaba World’s fastest streaming processing platform: Singles shopping day 2018: ‣ 325,000 transactions per second ‣ $10b first hour ‣ $30b in one day
- 25. !25 Alibaba’s Hema grocery stores are shopped by app whether in-store or at home Hema Grocery Store
- 26. !26 Launched as a messaging app in 2011 850m active monthly users Now offers what Facebook, WhatsApp, Messenger, Amazon, ApplePay & Uber offer combined WeChat
- 27. CONFIDENCE COMPETENCE CASH CHINA
- 28. want to join us next year? Level 4, 1a Rialto Lane, Manly NSW 2095 retailoasis.com02 9976 6222 enquire@retailoasis.com NRF Big Show + Retail Study Tour: January 2020