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MRS Financial Services conference
Driving the UK Financial
Capability agenda
MRS Financial Services conference
17th November 2016
Nick Watkins
Head of Insight & Evaluation, Money Advice Service
nick.watkins@moneyadviceservice.org.uk
2
MRS Financial Services conference
Strategy launched
in October 2015
The Financial Capability Strategy
3
MRS Financial Services conference
Critical role for insight and evaluation
Definition and
measurement
Diagnostics
Sharing the
evidence
Commission at scale Test and learn
Identify potential
solutions
4
MRS Financial Services conference
The Adult Financial Capability survey
• Nationally representative survey of UK adults aged 18+
• Fieldwork conducted online (74%) and face-to-face
(26%)
• Total of 5,603 interviews
• 3,461 nationally representative
• 2,142 boost interviews in devolved nations and with
18-24 year olds
• Extensive questionnaire development
• Interviewing April – July 2015, conducted by GfK
4
5
MRS Financial Services conference
Saving and budgeting
A wealth of data
Personal wellbeing,
confidence and ability to
pay bills
27 minute interview
130 questions
Future planning and goals
Attitudes to
money
Product holding
and credit usage
Demographics : income,
housing tenure, presence of
children etc
6
MRS Financial Services conference
Some headline findings
Levels of financial capability are too low
7
MRS Financial Services conference
Making sense of the data
Demographics
and other
characteristics
Financially
capable
behaviours
Wellbeing
measures
Financial
enablers
and
inhibitors
8
MRS Financial Services conference
What influences current wellbeing?
Demographics
and other
characteristics
(35%)
Financially
capable
behaviours
(25%)
Other things
(43%)
Financial
enablers and
inhibitors
(33%)
9
MRS Financial Services conference
The ‘additive’ effect on wellbeing
Demographics and
other
characteristics
(13%)
Financially
capable
behaviours
(25%)
Other things
(43%)
Financial
enablers and
inhibitors
(19%)
10
MRS Financial Services conference
Financially capable behaviours
Financially
capable
behaviours
Managing money well day-today
• Managing credit use
• Active saving
• Keeping track
Managing and preparing for life events
• Building resilience (savings and protection)
• Working towards goals
11
MRS Financial Services conference
Financial enablers and inhibitors
Financial
enablers
and
inhibitors
Mindset
• Financial
confidence
• Savings mindset
• Considered spending
Ability
• Financial numeracy
Connection
• Digital engagement
• Financial engagement
12
MRS Financial Services conference
The building blocks of financial capability
Managing
credit
Financial
engagement
Active saving
Financial
Confidence
Building
resilience
Financial numeracy
13
MRS Financial Services conference
Concept of collective impact
Success criteria
• Common agenda
• Shared measurement systems
• Mutually reinforcing activities
• Continuous communication
• Backbone support
organisation
Source : Stanford Social Innovation Review
14
MRS Financial Services conference
Collective impact in practice
Financial Capability Board and Steering Groups
15
MRS Financial Services conference
Building and sharing the evidence base
MAS research
• Financial Capability Survey
and analysis
• Financial resilience
segmentation
• Over-indebtedness model
• Programme of ‘deep dives’
• Literature reviews
• Other research
28 IMPACT
signatories
50 toolkit
users
80 case studies or reviews
Further 200+ to add
www.moneyadviceservice.org.uk/en/corporate/research
16
MRS Financial Services conference
Do we know what interventions work?
A B C
17
MRS Financial Services conference
Grant
funding
• £7m programme
• To generate evidence around specific ‘what works’ questions
Expert
support
• Will use MAS evaluation resources
• Support from both MAS and Evaluation & Learning Partner
More
evidence
• Should fill gaps in the evidence
• All uploaded to our Evidence Hub
Increased
capability
• Will ‘pump-prime’ the sector’s evaluation practice
What Works Fund
Launched June 2016
409 Expressions of Interest received
18
MRS Financial Services conference
Financial Capability Week 2016

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Embedding research at the heart of the UK’s financial capability strategy

  • 1. 1 MRS Financial Services conference Driving the UK Financial Capability agenda MRS Financial Services conference 17th November 2016 Nick Watkins Head of Insight & Evaluation, Money Advice Service nick.watkins@moneyadviceservice.org.uk
  • 2. 2 MRS Financial Services conference Strategy launched in October 2015 The Financial Capability Strategy
  • 3. 3 MRS Financial Services conference Critical role for insight and evaluation Definition and measurement Diagnostics Sharing the evidence Commission at scale Test and learn Identify potential solutions
  • 4. 4 MRS Financial Services conference The Adult Financial Capability survey • Nationally representative survey of UK adults aged 18+ • Fieldwork conducted online (74%) and face-to-face (26%) • Total of 5,603 interviews • 3,461 nationally representative • 2,142 boost interviews in devolved nations and with 18-24 year olds • Extensive questionnaire development • Interviewing April – July 2015, conducted by GfK 4
  • 5. 5 MRS Financial Services conference Saving and budgeting A wealth of data Personal wellbeing, confidence and ability to pay bills 27 minute interview 130 questions Future planning and goals Attitudes to money Product holding and credit usage Demographics : income, housing tenure, presence of children etc
  • 6. 6 MRS Financial Services conference Some headline findings Levels of financial capability are too low
  • 7. 7 MRS Financial Services conference Making sense of the data Demographics and other characteristics Financially capable behaviours Wellbeing measures Financial enablers and inhibitors
  • 8. 8 MRS Financial Services conference What influences current wellbeing? Demographics and other characteristics (35%) Financially capable behaviours (25%) Other things (43%) Financial enablers and inhibitors (33%)
  • 9. 9 MRS Financial Services conference The ‘additive’ effect on wellbeing Demographics and other characteristics (13%) Financially capable behaviours (25%) Other things (43%) Financial enablers and inhibitors (19%)
  • 10. 10 MRS Financial Services conference Financially capable behaviours Financially capable behaviours Managing money well day-today • Managing credit use • Active saving • Keeping track Managing and preparing for life events • Building resilience (savings and protection) • Working towards goals
  • 11. 11 MRS Financial Services conference Financial enablers and inhibitors Financial enablers and inhibitors Mindset • Financial confidence • Savings mindset • Considered spending Ability • Financial numeracy Connection • Digital engagement • Financial engagement
  • 12. 12 MRS Financial Services conference The building blocks of financial capability Managing credit Financial engagement Active saving Financial Confidence Building resilience Financial numeracy
  • 13. 13 MRS Financial Services conference Concept of collective impact Success criteria • Common agenda • Shared measurement systems • Mutually reinforcing activities • Continuous communication • Backbone support organisation Source : Stanford Social Innovation Review
  • 14. 14 MRS Financial Services conference Collective impact in practice Financial Capability Board and Steering Groups
  • 15. 15 MRS Financial Services conference Building and sharing the evidence base MAS research • Financial Capability Survey and analysis • Financial resilience segmentation • Over-indebtedness model • Programme of ‘deep dives’ • Literature reviews • Other research 28 IMPACT signatories 50 toolkit users 80 case studies or reviews Further 200+ to add www.moneyadviceservice.org.uk/en/corporate/research
  • 16. 16 MRS Financial Services conference Do we know what interventions work? A B C
  • 17. 17 MRS Financial Services conference Grant funding • £7m programme • To generate evidence around specific ‘what works’ questions Expert support • Will use MAS evaluation resources • Support from both MAS and Evaluation & Learning Partner More evidence • Should fill gaps in the evidence • All uploaded to our Evidence Hub Increased capability • Will ‘pump-prime’ the sector’s evaluation practice What Works Fund Launched June 2016 409 Expressions of Interest received
  • 18. 18 MRS Financial Services conference Financial Capability Week 2016