Operation Management

1. PREPARED BY :KANIKA THAKUR

2. Definition
Store Maintenance provides all of the
management services & maintenance trades
that is needed in a retail environment.
Retail maintenance is a very specialized field.
To maintain a store is not a one man task. For
this, retailer requires help of maintenance
team.

3. Main Points for Maintenance of
Stores
• Retail store maintenance management helps in
keeping facility maintenance and repair cost on
track.
• Emergency services should be available 24
hours a day, 365 days a year.
• Store history should be identify problem areas
which is a part of preventive maintenance
software.
• Store maintenance reporting solutions should
be customized to meet customer’s needs.

4. Main Points for Maintenance of
Stores
• Cost effective preventive maintenance
programs, fire extinguishers and yearly
inspection tracking should be programmed.
• Open invoicing; its open procedures for
vendors to insure that they are getting an
honest price.
• Have access to qualified facilitators for retail
store maintenance.

5. Store management is “ to
receive materials, to protect
them while in storage from
damage & unauthorized
removal, to issue the material in
the right quantities, at the right
time to the right place and to
provide these service promptly
and at least cost”.

6. Minimizing cost of production
through minimizing cost on materials
Maintaining the value of materials
Service to user departments
Establishing Co-ordination with other
departments

7.  Receipt of incoming goods
 Inspection of all receipts
 Storage and preservation
 Identification of all materials stored
 Materials handling
 Packaging
 Issue and despatch
 Maintenance of stock records
 Stores accounting
 Stock-taking

8. Centralized store
Decentralized store

9. Centralized stores concept is to
store all items at a central place
and control materials movement
from this central place.

10. The variety of goods can be supplied
to all users from one small location.
Less manpower will be required.
Better control of materials is
possible.
Material handling will be easy.
Wastage and deterioration of
materials will be less.

11. It may not be suitable for large
manufacturing concern.
More staff will be required for
shifting & transportation of the
materials to various production
units.
Record keeping is difficult.

12.  Reduced handling
 Customer friendly
 Fewer production stoppages
 Visual management is easier
Decentralization concept is moving
the material to the respective
consumer function or directly to
the points of use.

13.  Reduced material handling and associated
cost.
 Less chances of bottlenecks and delays.
 Convenient for every department to draw
materials.
 Less transportation time.

14. 1. Higher cost of supervision.
2. More space is required for individual
departments.
3. Higher amount of investment is
required.
4. More time for stock taking and taking.
5. Higher cost of staff and stationary.
6. Improved technique is less possible for
controlling of materials

15.  Closed door system: the stored material
is held under lock and key. Entry into the
store is restricted authorized persons
only. Physical movement of the material is
only with authorized documents only.
Maximum security and tight control on
movement are features of this system
 Open stores system: In this system
material is stored near point of use and
there is restriction on consumption.
Control passes on to the operations
department