As markets and communication methods change rapidly, solo
consultants and small-but-growing consulting firms are always
wondering how to crack the code on finding their ideal clients and
getting attention.
While a process of hunting down clients via outbound marketing may
seem like the best strategy to take, it’s not the best way to increase
your perceived value (and thereby increase your fees).
And while great marketing is neither rocket science nor mystical
alchemy, it is possible to develop ways to draw your ideal clients toward
you rather than exhausting yourself and--and your resources--by
chasing after them.
Keep in mind that the best marketing is based on two principles:
▸ Using the right marketing channels for your message
▸ Proving that you can deliver on your business’ core promise: your
positioning.
Here’s an overview of the ways you can use these principles to increase
your perceived value.
TRADITIONAL ADVERTISEMENTS:
ANTICIPATED INTERRUPTIONS!
The most common form of marketing--advertising
as seen in print and on TV--is called interruption
marketing. These ads and commercials appear
when you’re doing some necessary or appealing
activity, and they intentionally barge in to steal
your attention.
We’re so accustomed to seeing this type of advertising in the form of TV
and radio commercials, billboards, magazine and newspaper ads, and
pop-up ads that we tend to see it as the very definition of marketing.
And this form of marketing is right there for anyone to buy--for the
right price.
While all advertising is asking for your attention, interruption
marketing is in your face about it. In its highest form, interruption
marketing appears as expert storytelling, bringing us to tears or fits of
laughter, as you’ve probably experienced during Super Bowl
commercials. In its lowest form, it appears as reading material in a
bathroom stall.
Make no mistake, no matter how well it's done, interruption marketing
will work against your efforts to increase the perceived value of your
business. It's a technique best suited to selling commodities, not
valuable, desirable services.
THE EMERGING WORLD: PERMISSION MARKETING
Permission marketing turns the usual channels of
access on their heads. Potential clients willingly
give you their attention and even look forward to
receiving it!
When a prospect offers you contact information in exchange for some
sort of value from you, permission marketing is happening. Since your
audience is requesting your expertise, your marketing message is given
far more credibility and attention than the “Look over here!”
interruption ads.
The most common form of permission marketing is used by businesses
and consultants who ask for your email address so they can send you a
regular newsletter.
Technology has opened up dozens of additional permission marketing
channels, which is great news for entrepreneurs. Never before have
there been so many ways to connect with clients using very simple
tools.
Here are some of the best methods to communicate your expertise to
discerning clients using permission marketing. These forms of
permission marketing do a better job of increasing your perceived value
as a consultant than any form of interruption marketing can:
▸ Writing a book
▸ Writing a column in an industry periodical
▸ Publishing a weekly/monthly newsletter
▸ Publishing regular blog posts
▸ Publishing white papers
▸ Hosting a podcast
▸ Appearing on podcasts
▸ Publishing regularly on social media
▸ Speaking at conferences
▸ Hosting webinars
▸ Hosting teleconferences
As you can see, these channels give you ample opportunity to offer new
business leads the chance to see you in action before they commit to a
substantial consulting engagement.
Your marketing message will only be successful if it can answer these
questions:
▸ Does your positioning statement make a specific claim about the
expertise your business provides?
▸ Does your marketing message strongly support the claim that you’re
the expert who can step in and handle the job?
If your marketing message is full of vague or feel-good content that
leads can’t use to evaluate your effectiveness, then they’ll just look
elsewhere.
A clear, specific positioning statement defines the value you’re bringing
to the table, and permission marketing proves that you can follow
through with dependable results. When your marketing includes a well-
worded call to action, you begin to gather leads you can nurture into
clients.
CHOOSING YOUR PROVING GROUND
Each of the permission marketing channels listed above gives you an
opening to educate prospects both on a topic they care about and
demonstrate your expertise.
Choosing which marketing channels to use can be confusing or
overwhelming, but don’t get stuck in analysis.
Most marketing experts usually coach business owners to consider how
much bang they’ll get for the buck from each of these methods, but it
can be tricky to make those return on investment (ROI) calculations.
Instead, consider these questions:
▸ How hard will it be to do this activity well and consistently? If you
live in a small town, it might be difficult to book a conference and fly
to a location that has a large population. Or maybe you’ve started a
company blog before, but you could never post regularly. Use that
self-knowledge to help narrow your choices.
▸ Is it accessible? Blogs can be created with very low costs and
relatively little effort, but getting an appearance on a podcast
means you may need connections, or prior podcast guest
appearances. If you’ve got those, great! If you’re still building that
base, you might need to start with other marketing channels that
are more available to you.
▸ Can I hit a home run with it? If you’re great
in front of people but really struggle with
writing, then choose to do speaking gigs. If
you have great tech skills but don’t want to
get dressed up, then maybe a podcast is just
right for you.
▸ Who else is using this medium well? Keep
tabs on their results and pick up pointers on
what’s working for them.
The permission marketing route is far more layered and nuanced than
interruption marketing, but that’s part of the appeal to prospects.
Interruption marketing pops in and hopes you’ll accept someone as an
expert. Permission marketing lets you step on stage as an established
authority with an audience ready and waiting.
TOUGH CHOICES Q&A
Given all of the choices and variables, it can be really difficult to pull
the trigger on one channel for your marketing. Here are a few more
answers to big questions.
Q: What if I make the wrong choice?
A: You can always switch, so don’t worry about moving ahead. Just make
sure you stick with your choice for a while so you have enough traction
to see results.
Q: What if I see a great marketing opportunity but I’m already
committed to a plan?
A: While it’s never the wrong time for a great opportunity, don’t let your
fears pull you off track by every shiny new idea. Keep a notebook of
marketing ideas to consult when yours needs a refresher.
Q: I don’t know if I can wrangle a keynote appearance at a conference or
write a book. Now what?
A: Choose something. Not doing anything is the worst choice of all, and
you’ll need some momentum and data points to see what’s working. And
remember--you don’t have to do everything on the list. Choose three
areas that appeal to you, and move forward with those.
TIME TO SWITCH MARKETING STRATEGIES?
Permission marketing does have massive advantages, but it’s not a
perpetual income machine. Eventually, even the best marketing plans
run their course.
If your marketing plans have stalled out, a course correction might give
you a boost. Review these three common roadblocks and adjust.
1. You’re not putting yourself in your client’s shoes. Make sure you’re
seeing your business from your client’s perspective, not your own.
2. You chose a marketing channel that isn’t your strength. Identify the
problem, choose another angle, and move forward--no problem.
3. You don’t have a well-tuned positioning statement. Drop the idea
that you need to offer your clients everything so you can offer
specific expertise and support for their problems.
Learn about creating greater value for your consulting clients by
subscribing to the Journal of Consulting Value, published by Remarq:
▸ Free articles in your inbox
▸ Insights on new ways to provide value to your clients
▸ Tips on demonstrating your value and educating your prospects on
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