7. VERBAL COMMUNICATION
It means communicating with words,
written or spoken. Verbal communication
consists of speaking, listening, writing and
reading
8.
9. CHARACTERSTICS OF EFFECTIVE
VERBAL COMMUNICATION
ï± Consider the objective
ï± Be sincere
ï± Use simple language, familiar words
ï± Be brief and precise
ï± assume nothing
ï± Use polite words and tone
ï± Say something interesting and pleasing
10. MERITS
ï More personal and informal
ï Makes immediate impact
ï Provides opportunity for interaction and
feedback
ï Help us correct ourselves (our messages
according to the feedback and non-verbal
cues from the listener)
ï It is fastest and less expensive
11. DEMERITS
ï It can be quickly forgotten.
ï A word once uttered cannot be taken
back
ï There is no legal evidence of oral
communication
ï Impact may be short lived
ï Very difficult to be conscious of our
body language
12. BARRIERS TO EFFECTIVE VERBAL
COMMUNICATION
ï STATUS- formal and informal status
levels affects effectiveness of face to
face communication
ï COMPLEXES- lack of confidence or sense
of superiority.
ï ABSTRACTING- it is partial and selective
listening, leading to loss of information
ï LANGUAGE BARRIER- listener should be
familiar with the language used by the
speaker.
16. Forms of non
verbal
communication
Facial
express
ion
Body
movem
ent
Gestures
Eye
contact
voice Touch
17. FEATURES :
ï± Non verbal communication flows
through all acts of speaking or writing.
ï± They are the wordless messages .
ï± Is a creative activity , which comes
through stimuli produced by the mind.
18. Importance of non-verbal communication
A person to have
quality
communication
skills must possess
the knowledge of
non-verbal
communication.
As compared to
words and vocal
variety non-verbal
communication
matters a lot.
19. THANK YOU
By
Reena Esther. B
14MBT109
M.Phill (Biotechnology)
St.Josephsâ College
Trichy.