A STUDY ON THE APPLICATIONS OF 2G AND 3G SERVICES OF MOBILE AMONG STUDENTS AND ITS IMPLICATIONS

A
PROJECT REPORT
ON
“A STUDY ON THE APPLICATIONS OF
2G AND 3G SERVICES OF MOBILE
AMONG STUDENTS AND ITS IMPLICATIONS”
SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT
OF BACHELOR DEGREE OF COMMERCE (SPECIALIZATION)
DIBRUGARH UNIVERSITY
2013
SUBMITTED BY
RANA BHOWAL
ROLL NO.
REGISTRATION NO.
UNDER THE GUIDANCE OF:
Dr. Chaytanya Bora
TINSUKIA COLLEGE
TINSUKIA
ASSAM

PREFACE
The study of this project report specifically relates to the satisfaction level of the
students about the 2G and 3G services via different devices viz. Mobile and Dongle
among the students of B.com 3rd year (Specialization Course) of Tinsukia College,
Tinsukia regarding its implications.
2G and 3G services of mobile play important roles in the field of education and
research.
In this study I have comprised the information about the features of 2G and 3G
services, the popular service providers and the preferences and purposes of using
these services among students.

EXECUTIVE SUMMARY
The development of the 2G and 3G services of mobile has experienced a major
process of transformation in terms of its growth, technological content and marked
structure in the last decade. This project has been a great learning experience for me.
At the same time, it gave me enough scope to implement my analytical ability. This
project as a whole can be divided into four parts:
 The first part gives us the introduction about the scenario of 2G and 3G
services’ of mobile. Standard of 2G and 3G, capacities, benefits,
advantages and disadvantages along with the differences between these
two.
 The second part of the project comprising the objectives. This part of the
study is based on the comparative analysis of the 2G and 3G services’
features, various service providers like Airtel, BSNL, Reliance, Vodafone,
Idea. A questionnaire data has been collected from the students of B.com
3rd
year (Specialization Course) of Tinsukia College, Tinsukia and
according to the questionnaire I have done the analysis of the knowledge,
satisfaction level of the 2G and 3G services’ of mobile.
All the topics have been covered in a systematic way. The language has been kept
simple so that everybody could understand. All the data collected through
questionnaire method have been analyzed with the help of tables and charts.
 The third part consists of data and their analysis, collected through a survey
done on 24 B.com 3rd year (Specialization Course) of Tinsukia College,
Tinsukia Assam. It covers the topic, “A STUDY ON THE
APPLICATIONS OF 2G AND 3G SERVICES OF MOBILE AMONG

STUDENTS AND ITS IMPLICATIONS”. The data collected has been
well organized and presented.
 The fourth and last part consists of interpreting the data collected and
drawing conclusions from it. Hope the research and findings will be useful.
I hope it will be beneficial for them and I also expect that this report make sense for
the users of 2G and 3G services’ of mobile.

CONTENTS
Page No.
Chapter – I Introduction 1- 13
 2G
 Standard of 2G
 Capacities, Benefits, Advantages and Disadvantages
Capacities of 2G
 3G
 Standard of 3G
 Capacities, Benefits, Advantages and Disadvantages
Capacities of 3G
 Basis of Differences
 Key Players of 2g & 3g Service Providers In India
Chapter – II Objectives of the Study 14-16
 Methodology and Plan of the Study
 Scope of the Study
 Data Sources
Chapter – III Analysis and Interpretation of the Data 17-23
 Showing the opinion about the knowledge of 2G and 3G
service’s features among students
 Showing the number of students having 2G or 3G
service of mobile
 Showing the percentage of students having knowledge
about the difference between 2G and 3G services’ features
 Showing the number of students using 2G or 3G services
of which service providers
 Showing the number of students using Dongle or Mobile

handset for using 2G and 3G services
 Showing the percentage of students using 2G or 3G
services of mobile
 Showing the no. of students’ purposes for using the
features of 2G and 3G services of mobile
Chapter – IV Major Findings, Implications and Suggestions 24-26
 Major Findings
 Implications And Suggestions
Chapter – V Conclusions 27
Appendix
 Questionnaire
Bibliography

Chapter - I
INTRODUCTION
2G
In the world of cell phones, 2G signifies Second-Generation wireless digital
telephone technology. Fully digital 2G networks replaced analog, which originated
in the 1980s. 2G networks saw their first commercial light of day on the GSM
standard. GSM stands for Global System for Mobile communications. 2G on GSM
standards were first used in commercial practice in 1991 by Radiolinja, which was a
Finnish GSM operator founded on the month of September of 19th, 1988. Radiolinja
is now part of Elisa, which was known in the 1990s as the Helsinki Telephone
Company. In addition to the GSM protocol, 2G also utilizes various other digital
protocols including CDMA, TDMA, iDEN and PDC. GSM is mainly based on
TDMA. Second Generation High Temperature Superconducting (2G-HTS) tape
consists of multi-layers such substrate, buffer layer, superconducting layer and
reinforced lamination tapes. 2G HTS tape is a candidate of good materials for current
lead of superconducting magnet system owing to its low thermal conductivity.
However, joint resistance between 2G HTS tapes and terminal block can be a major
problem because of high electrical resistivity of substrate, buffer layer and reinforced
lamination tapes of 2G HTS. So specially considering joint resistance between 2G
tapes and terminal block, 2G HTS current lead for 400 A was designed and
fabricated. This current lead was consisting of two terminal blocks, a support bar or
tube, protection tube and six 2G HTS tapes. Its total length was 300 mm and body
diameter 18.3 mm. At liquid nitrogen temperature (77 K) critical current (Ic) of this

HTS current lead was 600 A, about 1.5 times the operating current 400 A.
Conductive heat loss of 2G HTS current lead between 60 K and7 K was 50 mW.
The main differentiator to previous mobile telephone systems,
retroactively dubbed 1G, is that the radio signals that 1G networks use are analog,
while 2G networks are digital.
Standard of 2G
2G technologies can be divided into TDMA-based standard and CDMA-based
standard depending on the type of multiplexing used. The main 2G standards are:
 GSM (TDMA-based), originally from Europe but used worldwide
 iDEN (TDMA-based), proprietary network used in the United States and in
Canada
 IS-136 aka D-AMPS, (TDMA-based, commonly referred as simply TDMA in
the US), used in the Americas
 IS-95 aka cdmaOne, (CDMA-based, commonly referred as simply CDMA in
the US), used in the Americas and parts of Asia
 PDC (TDMA-based), used exclusively in Japan
2G services are frequently referred as Personal Communications Service or PCS in
the US.
2.5G services, which enable high-speed data transfer over upgraded existing 2G
networks, are widely deployed worldwide. Next-generation 3G, designed to allow the
transmission of very large quantities of data, is also becoming increasingly popular.
Work on 4G has already started although its scope is not clear yet. Higher data
speeds enable new services for subscribers, such as picture messaging and video
telephony.

Though 2G has been superseded by newer technologies such as
2.5G, 2.75G, 3G and 4G; however, 2G networks are still used in many parts of the
world.
Capacities, Benefits, Advantages and Disadvantages
Capacities of 2G:
Using digital signals between the handsets and the towers increases system capacity
of 2G in two key ways:
 Digital voice data can be compressed and multiplexed much more effectively
than analog voice encodings through the use of various CODECs, allowing
more calls to be packed into the same amount of radio bandwidth.
 The digital systems were designed to emit less radio power from the handsets.
This meant that cells could be smaller, so more cells could be placed in the
same amount of space. This was also made possible by cell towers and related
equipment getting less expensive.
Benefits of 2G
There are three primary benefits of 2G networks over their predecessors were given
in pointwise below :
 2G phone conversations were digitally encrypted
 2G systems were significantly more efficient on the spectrum allowing for
far greater mobile phone penetration levels and
 2G introduced data services for mobile starting with SMS (Short Message
Services) text messages.

Advantages of 2G
Digital systems of 2G were embraced by consumers for several reasons. There are
some advantages of 2G given down :
 The lower powered radio signals require less battery power, so phones last
much longer between charges, and batteries can be smaller.
 The digital voice encoding allowed digital error checking which could
increase sound quality by reducing static and lowering the noise floor.
 The lower power emissions helped address health concerns.
 Going all-digital allowed for the introduction of digital data services, such
as SMS and email.
A key digital advantage not often mentioned is that digital cellular calls are much
harder to eavesdrop on by use of radio scanners. While the security algorithms used
have proved to not be as secure as initially advertised, 2G phones are immensely
more private than 1G phones, which have no protection whatsoever against
eavesdropping.
Disadvantages of 2G
The downsides of 2G systems, not often well publicized, are:

 In less populous areas, the weaker digital signal will not be sufficient to
reach a cell tower.
 Analogue has a smooth decay curve, digital a jagged step one. This can be
both an advantage and a disadvantage. Under good conditions, digital will
sound much better. Under slightly worse conditions, analogue will have
annoying static, while digital has occasional dropouts. As conditions
worsen, though, digital will start to completely fail, by dropping calls or
being unintelligible, while analogue just slowly gets worse and worse,
generally holding a call longer and allowing at least a few words to get
through.
 Despite the coverage maps provided by major phone companies, as of 2006
digital coverage in many areas is spotty at best.
 With analogue systems it was possible to have two or more "cloned"
handsets that had the same phone number. This was widely abused for
fraudulent purposes. It was, however, of great advantage in many legitimate
situations. One could have a backup handset in case of damage or loss, a
permanently installed handset in a car or remote workshop, and so on. With
digital systems, this is no longer possible.
 While digital calls tend to be free of static and background noise, the lossy
compression used by the CODECs takes a toll; the range of sound that they
convey is reduced. You'll hear less of the tonality of someone's voice talking
on a digital cell phone, but you will hear it more clearly.

3G
International Mobile Telecommunications-2000 (IMT-2000), better known as 3G (or
3-G) or Third-Generation technology. The official 3G mobile network is the systems
and services based on the ITU family of standards under the International Mobile
Telecommunications programme, 'IMT-2000'. 3G is a wireless industry term for a
collection of international standards and technologies aimed at increasing efficiency
and improving the performance of mobile wireless networks. Further, it is usually
used in the context of cell phones. This 3G wirless services provide the ability to
transfer both voice data (a telephone call) and non-voice data (such as downloading
information, exchanging email, and instant messaging) and offer enhancements to
current applications, including greater data speeds, increased capacity for voice and
data and the advent of packet data networks versus today’s switched networks.
The first country which introduced 3G on a large commercial scale
was Japan and was launched by NTT DoCoMo in Japan branded FOMA, in the
month of 1st October, 2001. In 2005 about 40% of subscribers use 3G networks only,
and 2G is on the way out in Japan. It is expected that during 2006 the transition from
2G to 3G will be largely completed in Japan, and upgrades to the next 3.5G stage
with 3 Mbit/s data rates is underway.
Next generation i.e., 3G wireless networks are not IEEE 802.11
networks. IEEE 802.11 networks are short range, primarily internet access, networks
while 3G wireless networks are the evolution of wide area cellular telephone
networks which hope to incorporate high-speed internet access and video telephony
to these networks.
It is estimated that there are about 60 3G networks in 25 countries
around the world. In Asia, European and the USA, telecommunication companies use

WCDMA (Wideband Code-Division Multiple Access) technology with the support
of around 100 terminal designs to operate 3G mobile networks. In 2001, NTT
DoCoMo - one of the giant telecommunication companies in Japan - was the first
ever telecommunication company to launch a commercial WCDMA network. The
introduction of 3G services within Europe began in early 2003.
Standard of 3G
International Telecommunications Unit (ITU): IMT-2000 consists of five radio
interfaces
 W-CDMA
 CDMA2000
 TD-CDMA / TD-SCDMA
 UWC-136
 DECT+
Capacities, Advantages, and Disadvantages
Capacities of 3G
 The most significant features offered by third generation (3G) mobile
technologies are the momentous capacity and broadband capabilities to
support greater numbers of voice and data customers - especially in urban
centers - plus higher data rates at lower incremental cost than 2G.
 By using the radio spectrum in bands identified which is provided by the ITU
for Third Generation IMT-2000 mobile services, it subsequently licensed to
operators, 3G uses 5 MHz channel carrier width to deliver significantly higher
data rates and increased capacity compared with 2G networks.

 The 5 MHz channel carrier provides optimum use of radio resources for
operators who have been granted large, contiguous blocks of spectrum. On the
other hand, it also helps to reduce the cost 3G networks while having the
capable of providing extremely high-speed data transmission to users.
 Besides that, it also allows the transmitting 384kbps for mobile systems and
2Mbps for stationary systems. 3G users are expected to have greater capacity
and improved spectrum efficiency which allows them to access the global
roaming between different 3G services.
Advantages of 3G
The advantages of 3G are as under:
 Overcrowding is relieved in existing systems with radio spectrum
 Bandwidth, security and reliability are more
 Provides interoperability among service providers
 Availability of fixed and variable rates
 Support to devices with backward compatibility with existing networks.
 Always online devices – 3G uses IP (Internet Protocol) connectivity which is
packet based
 Rich multimedia services are available
Disadvantages of 3G
Even though 3G has successfully been introduced to mobile users, there are some
issues that happened to be debated by the 3G providers and users.
 The high input fees for the 3G service licenses;
 The great differences in the licensing terms;

 The current high debt of many telecommunication companies, making it more
of a challenge to build the necessary infrastructure for 3G;
 Member State support to the financially troubled operators;
 Health aspects of the effects of electromagnetic waves;
 3G phones are expensive and bulky;
 2G mobile users still have not been convinced to use the 3G wireless service;
 Lack of coverage because it is still new service;
 High prices of 3G mobile services in some countries.

Basis of
Differences
2G 3G
1. Cost The licence fee to be paid for
2G service is much cheaper
than 3G service . Moreover,
the network construction and
maintenance of 2G is less
cheaper as compared to 3G
networks. Also from the
students point of view, the
expenditure for 2G services is
affordable for the students if
they can use of the various
applications of 2G.
The licence fee to be paid for
3G service is much higher
than 2G service . Moreover,
the network construction and
maintenance of 3G is much
costlier as compared to 2G
networks. Also from the
students point of view, the
expenditure for 3G services
will be excessively high if they
make use of the various
applications of 3G.
2. Data
Transmission
The mobile users find a lesser
amount of download speeds,
lesser access to the data and
applications in 2G service as
compared to 3G service .
They find much faster
download speeds, faster access
to the data and applications in
3G service in comparison to
2G service.
3. Function The main function of 2G
services is the transmission of
information via voice signals.
The main function of 3G
services is data transfer via
video conferencing, MMS, etc.
4. Features The features like mobile TV,
video transfers and GPS
systems are not available with
2G services.
The features like mobile TV,
video transfers and GPS
systems are the additional
features of 3G services.

5. Frequencies It uses a broad range of
frequencies in both upper and
lower bands, under which the
transmission depends on
conditions such as weather.
A drawback of 3G is that it is
simply not available in certain
regions.
6. Implication There is no such high level of
security in 2G service as
compared to 3G service.
3G service offers a high level
of security, i.e., it permits
validation measures when
communicating with other
devices.
7. Availability
of speed
The downloading and
uploading speeds available in
2G services are up to 236
Kbps.
The downloading and
uploading speeds are up to 21
Mbps and 5.7 Mbps
respectively in it.
8. Video Calls Video calls can’t be made
through 2G services.
Video calls can be made with
the help of 3G services.
9. Transmission
of text
messages
and photos
Transmission of text messages
and photos is available in 2G
services but they have data
limit and the speed of data
transmission is very slow.
Transmission of text messages
and photos is available in 3G
services with high speed.

KEY PLAYERS OF 2G & 3G SERVICE PROVIDERS IN INDIA:-
The key players of cellular service provider in India:-
1. AIRTEL
2. IDEA
3. RELIANCE
4. BSNL
5. VODAFONE
AIRTEL (Bharti Airtel Ltd):
Bharti Airtel Limited, Commonly known as Airtel, is an Indian
telecommunications services company head quartered at New Delhi,
India. It operates in 20 countries across South Asia, Africa and the Channel Islands.
Airtel has GSM network in all countries providing 2G, 3G and 4G services
depending upon the country of operation. Airtel is the world’s third largest 2G and
3G service provider.
IDEA (Idea Cellular):
Idea Cellular is usually referred to as Idea is an Indian mobile network
operators based in Mumbai, India. In 2000, Tata Cellular was a company
providing mobile services in Andhra Pradesh. When Birla-At and T brought
Maharashtra and Gujarat to the table, the merger of these two entities was a reality.
Thus Birla-Tata-At & T, popularly known as Batata, was born and was later
rebranded as IDEA. The Company has its retail outlets under the “My Idea” banner.

RELIANCE COMMUNICATIONS:-
The Late Dhirubhai Ambani dreamt of a digital India- an India
where the common man would have access to affordable means of
information and communication Dhirubhai who single handily built
India’s largest private sector company virtually from scratch had stated as early as
1999: They provide better GPRS, 2G and 3G services to the customer with flexible
tariff plans.
BSNL (Bharat Sanchar Nigam Limited):
Bharat Sanchar Nigam Limited was formed on 1st October,2000, is one of
the largest & leading public sector units providing comprehensive range of
telecom services in India. BSNL is the only service provider, making focused efforts
& planned initiatives to bridge the rural-urban digital divide in ICT sector. Whether it
is inaccessible areas of Siachen glacier or North-Eastern regions of the country,
BSNL serves its customers with a wide bouquet of telecom services namely wireline,
CDMA mobile, GMS mobile, Internet, Broadband, Carrier service, MPLS-PN,
VSAT, VoIP, IN Services, FTTH, 2G and 3G services.
VODAFONE ESSAR:
Vodafone, the world’s leading international mobile communications
company, has fully arrived in India. The Vodafone brand was launched
in India on 21st September, 2007. The popular and end earning brand, Hutch, was
transitioned to Vodafone across India. The Vodafone mission is to be the
communications leader in an increasingly connected world enriching customers’
lives, helping individuals, business and communities is more connected by delivering
their total communication needs. They start a new conversation, a trigger, a catalyst,
a mark of true pioneering. They provides better network for GPRS, 2G and 3G
services.

Chapter – II
OBJECTIVES OF THE STUDY
The study of this project report specifically relates to the satisfaction level of the
students regarding the different 2G and 3G services of mobile. This verification has
been done among the students of B.com 3rd year (Specialization Course) of Tinsukia
College, Tinsukia.
This project research has been done to study the students’ ‘preference’ and
‘satisfaction level’ of 2G and 3G services. It consists of various objectives such as:
1. To collect the information that the students have adequate knowledge about
the features of 2G and 3G services.
2. To find out if there is any knowledge about the difference between 2G and 3G
services’ features among students.
3. To find out the popular service providers of 2G and 3G services among
students.
4. To find out the students’ satisfaction level of the services of 2G and 3G in
using via different devices viz. Mobile and Dongle.
5. To find out the preference of uses between 2G or 3G mobile services’ among
students.
6. To identify the purpose for using 2G and 3G services of mobile among
students.

METHODOLOGY AND PLAN OF THE STUDY
SCOPE OF THE STUDY:-
Despite of the fact, that learning is all pervasive in all our lives, thus psychologist do
not agree on now learning takes place in our live. But learning is a human activity
and is as natural as breathing.
The scope of my study restricts itself to the analysis of students’ preferences and
perceptions of different features of 2G and 3G services. The scope of my study is
also restricting to the students of B.com 3rd year (Specialization Course) of Tinsukia
College, Tinsukia only.
DATA SOURCES:-
The primary data is collected with the help of pre-tested structured and unstructured
questionnaire from, various respondents. But Data obtained is found suitable and
complete and is used for further analysis. Secondary data and information have been
collected from internet, newspaper, existing literature, magazines etc. Sometimes
personal interview has been conducted among the students of B. Com. 3rd year
(Specialization Course) of Tinsukia College, Tinsukia.
1. Population size: 120 students of B.com 3rd year (Specialty course) of Tinsukia
College, Tinsukia Assam.

2. Sample: Sample of the study comprises of 24 students selected randomly from
the B.com 3rd year (Specialty course) of Tinsukia College, Tinsukia Assam.
3. Tools: The investigator had developed one questionnaire that was for students.
After thorough review of the related literature and taking into account experts
comments, this questionnaire was developed. The items included in the
questionnaire with intension to find out the implications of 2G and 3G services
of mobile among students.
4. Statistical Technique used: The investigator used the statistical technique
like percentage (%) for analyzing and interpretation of the data collected for
the study.

Chapter - III
ANALYSIS AND INTERPRETATION OF THE DATA
In this section, analysis and interpretation of data which are collected from the
students of B.com 3rd year (Specialty course) of Tinsukia College, Tinsukia is made.
The data collected through questionnaire.
The collected data were systematically classified and tabulated according to
formulated objectives to draw the conclusion from the study.
Table-1: Showing the opinion about the knowledge of 2G and 3G service’s
features among students:
Particulars
Opinion
Total
Percentage
(%)
Yes No Yes No
Students have sufficient knowledge about
the features of 2G and 3G service.
22 2 24 90 10
Source: Questionnaire
Above table shown the opinion of the students about the features of 2G & 3G services. Out of 24
students, most of the students have sufficient knowledge.
Diagram no.-1
From the above chart it is clear that 90% students having knowledge about the 2G and 3G
services’ features whereas only 10% students haven’t sufficient knowledge about the features of
2G and 3G services.
90%
10%
Knowledge about the features of 2G & 3G services
features among students
Yes
No

Table-2. Showing the number of students having 2G or 3G service ofmobile:
Diagram no.-2
From the above data it can be shown that there are 100% students who are having
2G or 3G service of mobile.
100%
Percentageof students having 2G or 3G service of Mobile
Yes
2G or 3G service Number of the students Percentage
Yes 24 100%
No Nil -

Table-3. Showing the percentage of students having knowledge about the
difference between 2G and 3G services’ features:
Diagram no.-3
From the above chart it is clear that there are 79% students having knowledge
about the difference between 2G and 3G services features but 21% students
haven’t enough knowledge about the difference between 2G and 3G services’
features.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Yes No
79%
21%
Knowledge about the difference between2G and 3G
services'features
Percentage
Difference between 2G and
3G services’ features
Number of the students Percentage
Yes 19 79%
No 5 21%

Table-4. Showing the number of students using 2G or 3G services ofwhich
service providers:
Diagram no.-4
The chart shows that there are various 2G and 3G service providers in Tinsukia viz. Airtel,
BSNL, Reliance, Vodafone, Idea. But among them Vodafone & Airtel are more preferred
by the college students as compared to other service providers like BSNL, Reliance. While
Idea is newly introduced in Tinsukia and do not find much popularity among the students.
Vodafone and Airtel have occupied 42% & 21% respectively, whereas Reliance 16%,
BSNL 13% and Idea only 8%. among 24 students of 2G & 3G users of mobile.
21%
13%
42%
16%
8%
0 20 40 60 80 100
Airtel
BSNL
Vodafone
Reliance
Idea
Percentage
Name of the 2G and 3G service provider
Number of
students
Percentage
Airtel 4 21%
BSNL 2 13%
Vodafone 10 42%
Reliance 5 16%
Idea 3 8%

Table-5. Showing the number of students using Dongle or Mobile handset for
using 2G and 3G services:
Name of the Device Number of the students Percentage
Dongle 2 10%
Mobile 22 90%
 Source: Questionnaire
Diagram no.-5
From the above data it is found that 10% students are using Dongle for 2G and
3G services whereas 90% of them are using Mobile handset. Thus, it can
easily be concluded that the college students mostly use Mobile handset for
using 2G and 3G services.
0
20
40
60
80
100
Dongle
Mobile
10%
90%
Percentage
Dongle Mobile

Table-6. Showing the percentage ofstudents using 2G or 3G services ofmobile.
Name of the mobile
service
Number of the students Percentage
3G 5 20%
2G 19 80%
Diagram no.-6
From the above chart it is clear that out of 24 students, only 20% of them are
using 3G mobile service whereas 80% are using 2G. Thus, it can easily be
concluded that the college students mostly go for 2G mobile services.
20%
80%
3G
2G

Table-7. Showing the no. of students’ purposes for using the features of 2G and
3G services of mobile:
Diagram no.-7
The above diagram is showing that the college students of B.com 3rd year
(Specialty course) of Tinsukia College, Tinsukia consider various reasons for
choosing a particular type of 2G and 3G services of mobile.
Almost 42% students have chosen 2G and 3G services for Internet, 29%
students’ use 2G and 3G services for SMS and 17% students only use for Voice
Call whereas 12% students out of 24 are using for other purposes.
0
20
40
60
80
100
Internet SMS Voice Call Others
42%
29%
17% 12%
Percentage
2G and 3G features No. of students Percentage
Internet 10 42%
SMS 7 29%
Voice Call 4 17%
Others 3 12%

Chapter - IV
MAJOR FINDINGS, IMPLICATIONS AND SUGGESSTIONS
The survey was conducted among 24 students of B.com 3rd year (Specialization
Course) of Tinsukia College, Tinsukia who are using 2G & 3G services of mobile.
Major Findings:
 It is found that all the students having knowledge about the features of 2G and
3G services.
 Most of the students know the differences between the services of 2G & 3G.
 Vodafone and Airtel are the preferable 2G and 3G mobile service providers
among the students.
 Almost 80% of students are preferred 2G services, but it is found that only
20% of them are using 3G.
 The students are generally preferred Mobile handset for using 2G and 3G
services but some of them are using Dongle.
 From the survey it is observed that normally students are having 2G mobile
which is mostly for using Internet, SMS, Voice Call etc.

IMPLICATIONS AND SUGGESTIONS
Implications
From the survey it is observed that all the students have better knowledge about 2G
services. They are also aware about the differences of various 2G services’ features
like speed, cost, network etc in comparison to 3G. According to the statements of the
students, normally they are used Mobile handset for using 2G services due to
economical cost. Internet surfing is the most preferable choice of 2G services among
the students because they use it for searching subjective type of information,
formulae, etc.
A 2G and 3G service of mobile plays an important role in the field of education and
research. It is an important opportunity for the students of B.com 3rd year
(Specialization Course) of Tinsukia College to acquire adequate knowledge in the
field of their studies. Students normally use 2G services of mobile.
It was seen that the students who are 2G or 3G service users, all they are go for
Normal monthly plans, as the tariff generally affordable by the students group.
The college students’ are consider various factors for choosing a particular type of
2G or 3G services of mobile viz. Web browsing, SMS, Voice call, Video Call etc.
It was also found that sometimes they spend unreasonably their valuable times for
browsing various social networking sites such as facebook, twitter, orkut and so on.

Suggestions
Current 2G and 3G services of mobile are both used for cellular communications.
2G services focus primarily on voice communications, text messaging and simple
web browsing, while 3G offer near-broadband speeds for web browsing and
multimedia integration.
In comparison to 2G services of mobile, 3G is efficient. The significant difference
between 2G and 3G is the faster data speeds offered by 3G. There are voice uses and
text messaging in 2G and 3G are minimal. Moreover they can support data and voice
traffic at the same time allowing video calls.
It can be said that by using 3G service students can save their valuable time for
browsing, downloading and uploading their required information from the internet.
But somehow it is an expensive matter for the students who belong to urban and rural
areas, because these 3G services of mobile have not yet developed in rural areas as
well as urban areas of Tinsukia. So, it may be the reason it is not preferred by the
students of B.com 3rd year (Specialization Course) of Tinsukia College, Tinsukia.

Chapter - V
CONCLUSIONS
In today’s economical competition, whenever we talk of growth & development of a
nation then hardly there can be no possibility of ignorance of Tele communication
service sector. Now-a-days it being a lifeline for us, gives a great contribution where
we could get connect with our large world.
The importance or significance of 2G and 3G services of mobile is an essential part
of human being. The proverb statement “NECESSITY IS THE MOTHER OF
INVENTION” is an equal proof of telecommunication service sector.
In today’s globalizing economy competition has become more and more difficult for
different products, services and offerings. Thus, this study focuses on 2G and 3G
services’ of mobile and its implication among the students.
The aim of this study is to find out the knowledge, satisfaction level, popularity of
the 2G and 3G services’ of mobile among the students of B. Com 3rd year
(Specialization Course) of Tinsukia College, Tinsukia.
It was found during the survey that maximum students have better knowledge about
the 2G and 3G services of mobile. They are also cognizant about the differences of
2G and 3G services’ features. But most of the students are preferred 2G services of
mobile due to reasonable price, better network coverage etc. as compared to 3G.
Both 2G and 3G services of mobile allow for easy use of data services. While 3G
speeds are faster.

APPENDIX
QUESTIONNAIRE
Name : ………………………………….
Gender : ……….………..…
[Please tick () in the appropriate option]
1) Do you have any knowledge about the features of 2G and 3G services?
o Yes
o No
2) Do you have sufficient knowledge about the difference between 2G and 3G
services?
o Yes
o No
3) Which type of services are you using?
o 2G
o 3G
4) Which type of device are you using for 2G and 3G services?
o Dongle
o Mobile
5) Who is your current 2G and 3G service provider?
o Airtel
o Vodafone
o Reliance
o BSNL

o Idea
o Others.
6) Which type of service are you using?
o Post-Paid
o Pre-Paid
7) Which factors have you considered while choosing your 2G and 3G services of
mobile?
o Internet
o SMS
o Voice Call
o Others
8) What do you feel about your current 2G internet service’s tariff?
o Normal
o Expensive
o Economical
9) What do you feel about your current 3G internet service’s tariff?
o Normal
o Expensive
o Economical
10) Are you satisfied by the connectivity and Network coverage of 2G services?

o Yes
o No
11) Are you satisfied by the connectivity and Network coverage of 3G services?
o Yes
o No
12) What is your opinion about the service of your 2G and 3G service provider?
o Good
o Better
o Average
o Unsatisfactory
13) Would you like to change your 2G and 3G service provider in future?
o Yes
o No
14) If yes, are the reasons for changing it?
o Due to poorNetwork coverage
o Due to poorquality service
o Due to inflexibility (In terms of more formalities)
o Due to some other reasons
15) If No, what are the reasons for continuing the same?

o Better Network coverage
o Cost-saving
o Better Service
o Flexibility (In terms of less formalities)
o Some other reasons

BIBLIOGRAPHY
BOOKS:
 C. R. Kothari, Research Methodology, New Age International,2008
 Sumita Arora, ComputerScience, DhanpatRai & Co., 2007
 N.K. Nag & S.C. Chanda, BusinessMathematics& Statistics, Kalyani
Publishers, 1988
WEB SITES:
 www.moxa.com/newsletter/connection/2007/08/Beginner’s_Guide_to_Cellular
_Technology.htm
 www.wikipedia.org

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