At preveriskgroup we are client orientated, transforming your needs into concrete and effective solutions for the development of your business. Our work philosophy is based on both close cooperation and a long lasting, trusting relationship with our clients, making your needs and successes our own. Quality and reliability in the development of projects plus continuous innovation are our identifying traits and make us stand out from the rest. In the preveriskgroup we are all aware of the continually growing demands of a market for clear, ethical and integral behavior. In fact, ethics, integrity and quality are the pillars of our organization. Sustainability is part of the strategy we use to achieve the equilibrium between business, the people within it and the environment that surrounds it. We currently work in 12 countries with a portfolio of around 500 clients CONTACT US ON preverisk@preverisk.com

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2. Index: About us Our Brands group

3. Head Offices Palma de Mallorca Spain preverisk group is a consultancy firm providing health & hygiene, quality, an environmental issues within the tourist industry and with their suppliers. More than 500 clients in 12 countries. Our professional team (currently around 30 staff) hold degrees related to environmental health sciences, quality and most have more than 10 years relevant experience in this field. Management information is provided via CRM & ERP specifically designed software developed at preverisk group. group

4. We have staff permanently located in main destination areas: Spain (Canaries, Andalucía, Benidorm, Catalunya, Balearic Islands), Egypt, Turkey, Greece, Mexico, and the Dominican Republic. We also operate in Costa Rica, Aruba, Cyprus, Italy, Portugal, Bahamas while our operation and business infrastructure allows us to cover all other destinations at viable rates group

5. Areas Covered Food and Drinking Water Recreational water (pools etc) Legionnaires Disease Norovirus A personalised manual created for every Hotel Progressive work on processes, plans, documents and personalized records for the establishment in keeping with national and international recommendations Audit Reports A programme of visits with a modular report of the inspection, in sections using the concept of Acceptable, Not Acceptable. A scoring system with corrective actions and photographs. An inspection is followed up with a meeting and the delivery of the report “in situ” Monthly Sampling: Microbiological Analysis A programme of sample- taking in keeping with the legal and operational requirements group

6. Areas Covered Food and Drinking Water Recreational water (pools etc) Legionnaires Disease Norovirus Training Following a set programme; -Certified Food Handler -Certified Prevention Of Legionnaires Disease -Certified Pool Safety and Maintenance -Certified Norovirus Systems and Control for the Care of Client Health A system devised to detect, in the early stages, potential outbreaks of gastroenteritis, which could affect a large number of guests.A series of measures to adopt in the early stages of the outbreak to be able to gain control as quickly as possible. A subsequent analysis of the details in order to identify the possible causes of the outbreak. Intranet/Extranet Access to relative information via the Internet, up to date legislation, operations manual, communication manual, audit reports group

7. Audits in Levels of Customer Satisfaction Customer satisfaction is a key factor in the service industry and most particularly in the tourism sector. High levels of satisfaction contribute greatly towards customer loyalty as much for the establishment as for the intermediary operator. The external assessment of the Customer Satisfaction Rates (CSR) using independent professional personnel is a way of ensuring a reliable results as well as reducing the work load and utilization of internal staff resources. Each hotel will receive 2 visits per month from a fully uniformed and identifiable auditor. The visits will take place at breakfast (or other agreed time) when the auditor will introduce him/herself personally to the guests and afterwards locate him/herself in the ideal place for the collection of the questionnaires. This method is used to ensure the highest possible levels of involvement from the guests. The hotel and/or the designated personnel of such will receive a report with the results of the questionnaires within 24 hours of the visit. The report will show a summary of the results obtained in each hotel complete with graphs detailing the results by department, the number of people surveyed, the rates of participation and the final scores. There will also be comparative graphs for each department and hotel. The type of analysis required can be reviewed together with each client. group

8. preveriskgroup has a professional team accredited by TraveLife (currently 12 staff) group