2. Your Customers’ Decisions are the Foundation on Which
Your Business Rests
If you understand decision-making better
Your research, advertising, design, innovation and
strategic planning will be on much firmer ground
A Simple Premise of Daniel Kahneman’s
Our intuitive, instinctive “System 1” thinking plays a far
larger part in decision making than our more considered
“System 2”
3. System 1 has greater processing power (and is less effortful)
System 2
System 1
Zimmerman, M. (1989) "The Nervous System in the Context of Information Theory".
11,000,000 bit/sec
50 bit/sec
“We are not thinking
machines that feel;
we are feeling machines
that think”
Antonio Damasio
4. Human behaviour driven by two decision-making
Systems, 1 & 2 …
Logical
Slow
Rule based
Tiring
Considered
System 2
Intuitive
Fast
Emotional
Effortless
Automatic
System 1
e=mc2
Hinweis der Redaktion
Indeed all the neuroscience supports the idea that this is not the same as the “right brain”/”left brain” idea we all know – which implies rational vs creative is 50/50 – but in processing power it is really 11 million bits plays 50 – so not very equal at all…..As Kahneman himself says - “People are not accustomed to thinking hard, and are often content to trust a plausible judgement that quickly comes to mind.” Daniel Kahnemann, Nobel Prize Winner