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Hello!
Hamish Bruce
– Digital Development Manager, United Bible Societies
– @hamish72
Steve Thomas
– Managing Director, Purple Vision
– @stevethomas393
What’s coming up
1. Productivity – Google
– Mail, docs, apps, drive, calendar, forms
2. CRM - Salesforce
– Contact management
– Email integration
– Online marketing
3. Multi-nation Fundraising – Salesforce
– Multi-language and multi-currency
– Social media
– Public pages and portals
4. Web – Wordpress
– Professional communities
– Online training
Themes
• Working in the cloud
– Business benefits
– Progressive steps
– Engagement and adoption
• Integration
– Rationalise
– Options
– Managing change
• Skills and competencies
– Audit
– Development
– Structured planning
146
Bible Societies
Faroe islands
South Sudan
Global Mission Team
About United Bible Societies
1 Productivity – Google Apps
1 Productivity – Google Apps
www.damsoncloud.com
1 Productivity – Google Apps
1 Productivity – Google Apps
Staff training
Webinars
Training videos
IT policies
Google
environment
1 Productivity – Google Apps
1 Productivity – Google Apps
2 CRM - Salesforce
• Project context and aims
• Key Considerations for each national Bible Society
– Scale
– Fundraising mix
– Data scope
– Multi-channel
3 Multi-nation Fundraising - Salesforce
A Donor management
• Data structure to include: Individuals, households
and organisations (incl churches, other organisations
and companies)
• Relationship tracking, with links between people and
organisations
• Personal communication preferences including
channel(s) and frequency
• Major donor management features, including
prospect research
• Church relationship management features
• Features for managing regular giving
• Payment mechanisms – credit card, cheque,
banker’s order (or equivalent)
• Event structure and attendance management
3 Multi-nation Fundraising - Salesforce
B Marketing & Communications
• Marketing hierarchy/structure for Campaigns,
Appeals and Segments
• Direct marketing list selection and delivery tools
(letters and newsletters)
• Multiple channels – mail, email, social, face to face
• Social media monitoring
C Web Integration
• Online donation/regular gift subscription forms
• Newsletter/prayer letter subscription form(s)
• Online portal (user self-serve)
• Online Event registration
• E-commerce (online shop)
• Basic web content management system
3 Multi-nation Fundraising - Salesforce
Key features considered
1. Multi language and multi-currency
2. Events
3. Social media
4. Payment processes
5. Online pages and member portal
3 Multi-nation Fundraising - Salesforce
3 Multi-nation Fundraising - Salesforce
3 Multi-nation Fundraising - Salesforce
3 Multi-nation Fundraising - Salesforce
3 Multi-nation Fundraising - Salesforce
3 Multi-nation Fundraising - Salesforce
3 Multi-nation Fundraising - Salesforce
3 Multi-nation Fundraising - Salesforce
3 Multi-nation Fundraising - Salesforce
3 Multi-nation Fundraising - Salesforce
Outcomes & next steps
3 Multi-nation Fundraising - Salesforce
4 Web - Wordpress
4 Web - Wordpress
4 Web - Wordpress
4 Web - Wordpress
4 Web - Wordpress
Discovering and developing skills and know-how
• Technology is not enough – people and process
• Digital audit
– Aims
– Process
– Outcomes
• Global Digital Project
G O S P E L
Gather knowledge
Set-up Objectives
Write the Strategy
Operational Plans
Evaluation criteria
Launch
G
O
S
P
E
L
UBS 6 steps Digital Framework
Strategic Planning Framework
Strategic Planning Framework
Summary – recommendations
1. Test email solutions that integrate with your CRM
2. Look out for social media add-ins
3. Don’t assume that your colleagues understand everything -
share
4. Don’t assume that you understand everything – learn
5. Seek out business value rather than lowest cost
6. Be prepared to invest time and get expert help
List of resources
www.wordpress.org
www.buddypress.org - for building online communities
www.learndash.com - developing learning courses
http://foundation.zurb.com/ - responsive framework for mobile devices
Useful plugins we have used:
Easy Foundation shortcodes – adds editing shortcuts for Zurb Foundation
Gravity Forms – create forms quickly
Q and A FAQ – to create a simple FAQ system
S2member – created different level access for users
Slideshow – for photo slideshows on web pages
Tablepress – creating table layouts within Wordpress
uSquares – attractive grid based design layouts
User import – mass import of users from CSV sheet
Wordpress Social stream – embedding social media feeds
www.salesforce.com
http://www.salesforce.com/uk/foundation/ - discover more about the non-
profit free licences
https://appexchange.salesforce.com/ - free and premium apps
http://www.cirrusinsight.com/ - integrates Google Apps and Salesforce
UBS Strategic Framework
March 2014
@
Questions?
purple-vision.com

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Instant Impact - tools to transform your team

  • 1. Instant impact - Supercharge your impact! Liberate your office by balancing innovation with pragmatism
  • 2. Hello! Hamish Bruce – Digital Development Manager, United Bible Societies – @hamish72 Steve Thomas – Managing Director, Purple Vision – @stevethomas393
  • 3.
  • 4.
  • 5. What’s coming up 1. Productivity – Google – Mail, docs, apps, drive, calendar, forms 2. CRM - Salesforce – Contact management – Email integration – Online marketing 3. Multi-nation Fundraising – Salesforce – Multi-language and multi-currency – Social media – Public pages and portals 4. Web – Wordpress – Professional communities – Online training
  • 6.
  • 7.
  • 8.
  • 9. Themes • Working in the cloud – Business benefits – Progressive steps – Engagement and adoption • Integration – Rationalise – Options – Managing change • Skills and competencies – Audit – Development – Structured planning
  • 10. 146 Bible Societies Faroe islands South Sudan Global Mission Team About United Bible Societies
  • 11. 1 Productivity – Google Apps
  • 12. 1 Productivity – Google Apps www.damsoncloud.com
  • 13. 1 Productivity – Google Apps
  • 14. 1 Productivity – Google Apps Staff training Webinars Training videos IT policies Google environment
  • 15. 1 Productivity – Google Apps
  • 16. 1 Productivity – Google Apps
  • 17. 2 CRM - Salesforce
  • 18. • Project context and aims • Key Considerations for each national Bible Society – Scale – Fundraising mix – Data scope – Multi-channel 3 Multi-nation Fundraising - Salesforce
  • 19. A Donor management • Data structure to include: Individuals, households and organisations (incl churches, other organisations and companies) • Relationship tracking, with links between people and organisations • Personal communication preferences including channel(s) and frequency • Major donor management features, including prospect research • Church relationship management features • Features for managing regular giving • Payment mechanisms – credit card, cheque, banker’s order (or equivalent) • Event structure and attendance management 3 Multi-nation Fundraising - Salesforce B Marketing & Communications • Marketing hierarchy/structure for Campaigns, Appeals and Segments • Direct marketing list selection and delivery tools (letters and newsletters) • Multiple channels – mail, email, social, face to face • Social media monitoring C Web Integration • Online donation/regular gift subscription forms • Newsletter/prayer letter subscription form(s) • Online portal (user self-serve) • Online Event registration • E-commerce (online shop) • Basic web content management system
  • 21. Key features considered 1. Multi language and multi-currency 2. Events 3. Social media 4. Payment processes 5. Online pages and member portal 3 Multi-nation Fundraising - Salesforce
  • 31. Outcomes & next steps 3 Multi-nation Fundraising - Salesforce
  • 32. 4 Web - Wordpress
  • 33. 4 Web - Wordpress
  • 34. 4 Web - Wordpress
  • 35. 4 Web - Wordpress
  • 36. 4 Web - Wordpress
  • 37. Discovering and developing skills and know-how • Technology is not enough – people and process • Digital audit – Aims – Process – Outcomes • Global Digital Project
  • 38. G O S P E L Gather knowledge Set-up Objectives Write the Strategy Operational Plans Evaluation criteria Launch G O S P E L UBS 6 steps Digital Framework Strategic Planning Framework
  • 40. Summary – recommendations 1. Test email solutions that integrate with your CRM 2. Look out for social media add-ins 3. Don’t assume that your colleagues understand everything - share 4. Don’t assume that you understand everything – learn 5. Seek out business value rather than lowest cost 6. Be prepared to invest time and get expert help
  • 41. List of resources www.wordpress.org www.buddypress.org - for building online communities www.learndash.com - developing learning courses http://foundation.zurb.com/ - responsive framework for mobile devices Useful plugins we have used: Easy Foundation shortcodes – adds editing shortcuts for Zurb Foundation Gravity Forms – create forms quickly Q and A FAQ – to create a simple FAQ system S2member – created different level access for users Slideshow – for photo slideshows on web pages Tablepress – creating table layouts within Wordpress uSquares – attractive grid based design layouts User import – mass import of users from CSV sheet Wordpress Social stream – embedding social media feeds www.salesforce.com http://www.salesforce.com/uk/foundation/ - discover more about the non- profit free licences https://appexchange.salesforce.com/ - free and premium apps http://www.cirrusinsight.com/ - integrates Google Apps and Salesforce
  • 42. UBS Strategic Framework March 2014 @ Questions? purple-vision.com