4. The word ‘management’ identifies a special group of people whose job is to direct the effort and activities of other people towards common objectives.
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7. Leadership Interpersonal influence directed towards the achievement of goals. Interpersonal - between persons Influence - power to effect others Goal - end one strives to attain
9. Knowledge The leader should have knowledge of The mission, goals and objectives of the organization The different Leadership Skills Some planning strategies The members of the group The different methods of motivation
15. Minimization exercise Type of waste Area for focus Actions Persons responsible Defects Production Research extent of problems Mrs. Janaki (Bakery) Over production Sales outlet Measure end of day stock levels Mrs. Sudha (shop assistant) Inappropriate processing Whole process Review current process Mr. Thomas Inventory Production Review raw material stock Baker Transportation Production See above See above Waiting time Production Consider more effective use All employees Motion Production Review layout All employees to offer improvement