SlideShare ist ein Scribd-Unternehmen logo
1 von 19
Take Your Marketing Measurement to the Next Level




          Presented by Laurel Miltner (@laurelmackenzie)
                          May 31, 2012
The Need for Change




@laurelmackenzie
Change Velocity

        • Accelerated rate of change
          driven by technology innovations
        • Trends and shifts in consumer
          behavior demand
          evolved marketing services
        • New ways to reach target audiences,
          measure and track communications         Source: Wikipedia


        • With challenge comes opportunity — tools can make our
          lives easier, too




@laurelmackenzie
Selective Consumption

        • Basic principle behind inbound marketing
        • Consumers tune out traditional marketing
          messages, choose what to consume and when
        • Brands lose control, but gain loyalty by being there when
          consumers need them
        • Shifting budgets demand new strategies, tactics and
          marketing skills




@laurelmackenzie
Success Factors

        • Outcomes > outputs
        • Metrics that impact the bottom line




                      Image from HubSpot shows traffic sources
                              and lead conversion rate.


@laurelmackenzie
How to Make the Move




@laurelmackenzie
Determine Objectives, Success Factors
                   and KPIs

      • What do you want to
        achieve?
      • What factors impact this
        goal?
      • How will you truly measure
        success?




@laurelmackenzie
Example 1
      • Objective: Increase brand awareness in Cleveland market
      • Success Factors:
         • (KPI) Website traffic from Cleveland
         • Local media and blog mentions, and resulting traffic
         • Social media reach and influence among Clevelanders
         • (KPI) Cleveland leads and sales
         • Reviews and referrals from Clevelanders




@laurelmackenzie
Example 1




                   Image from Google Analytics shows geographic
                      origin of visits, drilled down to Cleveland.
@laurelmackenzie
Example 1




                   Image (top) from Google Analytics shows where Cleveland
                    visitors come from. Image (bottom) from HubSpot shows
                        Lead Management tool, basic lead data available.

@laurelmackenzie
Example 2

      •   Objective: Increase sales
      •   Success Factors:
           • (KPI) Leads
           • Engagement with lead-nurture outreach
           • (KPI) Sales
      •   Look for:
           • Actions that impact conversions (e.g. 80% of people who
             complete lead form A visit page X)



@laurelmackenzie
Example 2




                   Image from HubSpot Enterprise shows the
                     pages that assist in lead conversions.


@laurelmackenzie
Marketing Tactics That Drive Results




@laurelmackenzie
Integrated Approach




@laurelmackenzie
Spotlight on Content


       Buyer-
                                     Nurturing
      focused                                                        Sale
                                     Campaign
      content

Cross-channel promotion:      Share related resources to   Work closely with sales
• Blog                        drive the lead further       teams to ensure consistent
• Social media                through the purchase path    messaging, understand the
• PR pitches                                               buyer
• PPC ads
• Guest articles
• Email




@laurelmackenzie
Spotlight on Content



        Sample Landing Page




                   Images from HubSpot show how a lead-nurturing email
                          campaign can follow content download.
@laurelmackenzie
How to Make it Happen




@laurelmackenzie
Marketing Technology
                         (just a few examples)




@laurelmackenzie
Hybrid Professionals

      • Proficient content creators
      • Social media and tech savvy
      • Analytical
      • Business-minded
      • Strategic




@laurelmackenzie

Weitere ähnliche Inhalte

Mehr von PR 20/20

Rise of the Hybrids: Evolution of the PR and Communications Professional Prot...
Rise of the Hybrids: Evolution of the PR and Communications Professional Prot...Rise of the Hybrids: Evolution of the PR and Communications Professional Prot...
Rise of the Hybrids: Evolution of the PR and Communications Professional Prot...
PR 20/20
 

Mehr von PR 20/20 (20)

Sales Enablement With HubSpot
Sales Enablement With HubSpot Sales Enablement With HubSpot
Sales Enablement With HubSpot
 
Cleveland HubSpot User Group (HUG): Working Video into Marketing
Cleveland HubSpot User Group (HUG): Working Video into MarketingCleveland HubSpot User Group (HUG): Working Video into Marketing
Cleveland HubSpot User Group (HUG): Working Video into Marketing
 
Cleveland HUG: HubSpot's Newest Product Releases
Cleveland HUG: HubSpot's Newest Product Releases Cleveland HUG: HubSpot's Newest Product Releases
Cleveland HUG: HubSpot's Newest Product Releases
 
Bringing Structure and Meaning to Numbers
Bringing Structure and Meaning to NumbersBringing Structure and Meaning to Numbers
Bringing Structure and Meaning to Numbers
 
Hacking Inbound: 25+ Proven B2B Lead Generation Campaigns and Quick Wins
Hacking Inbound: 25+ Proven B2B Lead Generation Campaigns and Quick WinsHacking Inbound: 25+ Proven B2B Lead Generation Campaigns and Quick Wins
Hacking Inbound: 25+ Proven B2B Lead Generation Campaigns and Quick Wins
 
Hacking Inbound: 25+ Proven B2B Lead Generation Quick Wins and Campaign Ideas
Hacking Inbound: 25+ Proven B2B Lead Generation Quick Wins and Campaign IdeasHacking Inbound: 25+ Proven B2B Lead Generation Quick Wins and Campaign Ideas
Hacking Inbound: 25+ Proven B2B Lead Generation Quick Wins and Campaign Ideas
 
Machine-Assisted Narrative: How to Transform and Scale Your B2B Content with ...
Machine-Assisted Narrative: How to Transform and Scale Your B2B Content with ...Machine-Assisted Narrative: How to Transform and Scale Your B2B Content with ...
Machine-Assisted Narrative: How to Transform and Scale Your B2B Content with ...
 
Marketing in the Machine Age: The Path to a More (Artificially) Intelligent F...
Marketing in the Machine Age: The Path to a More (Artificially) Intelligent F...Marketing in the Machine Age: The Path to a More (Artificially) Intelligent F...
Marketing in the Machine Age: The Path to a More (Artificially) Intelligent F...
 
Cognitive Content Marketing: The Path to a More (Artificially) Intelligent Fu...
Cognitive Content Marketing: The Path to a More (Artificially) Intelligent Fu...Cognitive Content Marketing: The Path to a More (Artificially) Intelligent Fu...
Cognitive Content Marketing: The Path to a More (Artificially) Intelligent Fu...
 
Origins of the Marketing Intelligence Engine (INBOUND 2016)
Origins of the Marketing Intelligence Engine (INBOUND 2016)Origins of the Marketing Intelligence Engine (INBOUND 2016)
Origins of the Marketing Intelligence Engine (INBOUND 2016)
 
Content Marketing in the Machine Age: How to Make Your Content More Automated...
Content Marketing in the Machine Age: How to Make Your Content More Automated...Content Marketing in the Machine Age: How to Make Your Content More Automated...
Content Marketing in the Machine Age: How to Make Your Content More Automated...
 
Rise of the Hybrids: Evolution of the PR and Communications Professional Prot...
Rise of the Hybrids: Evolution of the PR and Communications Professional Prot...Rise of the Hybrids: Evolution of the PR and Communications Professional Prot...
Rise of the Hybrids: Evolution of the PR and Communications Professional Prot...
 
The Indispensable Agency: How Marketing Talent, Technology and Strategy Gaps ...
The Indispensable Agency: How Marketing Talent, Technology and Strategy Gaps ...The Indispensable Agency: How Marketing Talent, Technology and Strategy Gaps ...
The Indispensable Agency: How Marketing Talent, Technology and Strategy Gaps ...
 
The Marketing Growth Hackathon: 25+ Tips, Tools and Resources to Accelerate P...
The Marketing Growth Hackathon: 25+ Tips, Tools and Resources to Accelerate P...The Marketing Growth Hackathon: 25+ Tips, Tools and Resources to Accelerate P...
The Marketing Growth Hackathon: 25+ Tips, Tools and Resources to Accelerate P...
 
Point Pricing: An Inside Look at PR 20/20's Value-Based Pricing Model (#INBOU...
Point Pricing: An Inside Look at PR 20/20's Value-Based Pricing Model (#INBOU...Point Pricing: An Inside Look at PR 20/20's Value-Based Pricing Model (#INBOU...
Point Pricing: An Inside Look at PR 20/20's Value-Based Pricing Model (#INBOU...
 
The Content Marketing Metrics That Matter (#CMWorld 2015)
The Content Marketing Metrics That Matter (#CMWorld 2015)The Content Marketing Metrics That Matter (#CMWorld 2015)
The Content Marketing Metrics That Matter (#CMWorld 2015)
 
Point Pricing: An Inside Look at PR 20/20's Value-Based Pricing Model
Point Pricing: An Inside Look at PR 20/20's Value-Based Pricing ModelPoint Pricing: An Inside Look at PR 20/20's Value-Based Pricing Model
Point Pricing: An Inside Look at PR 20/20's Value-Based Pricing Model
 
Origins of the Marketing Intelligence Engine (SXSW 2015)
Origins of the Marketing Intelligence Engine (SXSW 2015)Origins of the Marketing Intelligence Engine (SXSW 2015)
Origins of the Marketing Intelligence Engine (SXSW 2015)
 
7 Steps to Becoming a Performance-Driven Content Marketer
7 Steps to Becoming a Performance-Driven Content Marketer7 Steps to Becoming a Performance-Driven Content Marketer
7 Steps to Becoming a Performance-Driven Content Marketer
 
The State of Marketing—Talent, Tech and Strategy
The State of Marketing—Talent, Tech and StrategyThe State of Marketing—Talent, Tech and Strategy
The State of Marketing—Talent, Tech and Strategy
 

Kürzlich hochgeladen

Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
amitlee9823
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
Renandantas16
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
amitlee9823
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
lizamodels9
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
Matteo Carbone
 

Kürzlich hochgeladen (20)

Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 

Take Your Marketing Measurement to the Next Level

  • 1. Take Your Marketing Measurement to the Next Level Presented by Laurel Miltner (@laurelmackenzie) May 31, 2012
  • 2. The Need for Change @laurelmackenzie
  • 3. Change Velocity • Accelerated rate of change driven by technology innovations • Trends and shifts in consumer behavior demand evolved marketing services • New ways to reach target audiences, measure and track communications Source: Wikipedia • With challenge comes opportunity — tools can make our lives easier, too @laurelmackenzie
  • 4. Selective Consumption • Basic principle behind inbound marketing • Consumers tune out traditional marketing messages, choose what to consume and when • Brands lose control, but gain loyalty by being there when consumers need them • Shifting budgets demand new strategies, tactics and marketing skills @laurelmackenzie
  • 5. Success Factors • Outcomes > outputs • Metrics that impact the bottom line Image from HubSpot shows traffic sources and lead conversion rate. @laurelmackenzie
  • 6. How to Make the Move @laurelmackenzie
  • 7. Determine Objectives, Success Factors and KPIs • What do you want to achieve? • What factors impact this goal? • How will you truly measure success? @laurelmackenzie
  • 8. Example 1 • Objective: Increase brand awareness in Cleveland market • Success Factors: • (KPI) Website traffic from Cleveland • Local media and blog mentions, and resulting traffic • Social media reach and influence among Clevelanders • (KPI) Cleveland leads and sales • Reviews and referrals from Clevelanders @laurelmackenzie
  • 9. Example 1 Image from Google Analytics shows geographic origin of visits, drilled down to Cleveland. @laurelmackenzie
  • 10. Example 1 Image (top) from Google Analytics shows where Cleveland visitors come from. Image (bottom) from HubSpot shows Lead Management tool, basic lead data available. @laurelmackenzie
  • 11. Example 2 • Objective: Increase sales • Success Factors: • (KPI) Leads • Engagement with lead-nurture outreach • (KPI) Sales • Look for: • Actions that impact conversions (e.g. 80% of people who complete lead form A visit page X) @laurelmackenzie
  • 12. Example 2 Image from HubSpot Enterprise shows the pages that assist in lead conversions. @laurelmackenzie
  • 13. Marketing Tactics That Drive Results @laurelmackenzie
  • 15. Spotlight on Content Buyer- Nurturing focused Sale Campaign content Cross-channel promotion: Share related resources to Work closely with sales • Blog drive the lead further teams to ensure consistent • Social media through the purchase path messaging, understand the • PR pitches buyer • PPC ads • Guest articles • Email @laurelmackenzie
  • 16. Spotlight on Content Sample Landing Page Images from HubSpot show how a lead-nurturing email campaign can follow content download. @laurelmackenzie
  • 17. How to Make it Happen @laurelmackenzie
  • 18. Marketing Technology (just a few examples) @laurelmackenzie
  • 19. Hybrid Professionals • Proficient content creators • Social media and tech savvy • Analytical • Business-minded • Strategic @laurelmackenzie